User Manual

Product name : iCT220/iCT250 • 19/21

900002734 R11 000 05/4012

7.2. Cleaning of the terminal

First of all, unplug all the wires from the terminal.

Good rules for proper cleaning of the terminal are:

• Use a soft cloth that is very slightly soaked with soapy water to clean the outside of

the terminal.

• Do not clean the electrical connections.

• Do not use in any case, solvents, detergents or abrasive products:

Those materials might damage the plastic or electrical contacts.

• Avoid exposing the terminal to the direct rays of the sun.

• Do not put anything into the slot of the smart card reader

7.3. Transport and storage

• Use the original packaging for any unit or stored.

•

Disconnect all cables from the terminal during the transport.

7.4. Troubleshooting

The terminal does not turn on or does not connect to the telephone line

• Check the power supply and telephone line cables

• Check for electrical power network

The terminal fails to establish a telephone connection

• Check that the tone of the phone line is free

• Check the configuration of the phone line and number to call

• Get support from technical

Cards are not read

• Check that the magnetic card is swiped correctly (with magnetic stripe facing left)

• Swipe again the card with a constant and quick movement

• Verify that the magnetic strip is not damaged, grooved or cracked

• Make sure you have inserted correctly the smart card into the smart card reader

and removed the card only after the transaction

The ticket is not printed

• Check the presence and proper positioning of the paper roll.

Possibly adjust the paper roll following instructions present in this manual

• Check the type of paper used (thermal paper must be used)