User Manual

8. Troubleshooting
The terminal does not turn on or does not connect to the telephone line
• Check the power supply and telephone line cables
• Check for electrical power network
The terminal fails to establish a telephone connection
• Check that the tone of the phone line is free
• Check the configuration of the phone line and number to call
• Get technical support
Cards are not read
• Check that the magnetic card is swiped correctly (with magnetic band
to directed the terminal) .
• Swipe again the card with the magnetic stripe movement constant and rapid
• Verify that the magnetic strip is not damaged, grooved or cracked
• Make sure you have inserted correctly the smart card into the smart card reader
and removed the card only after the transaction is performed.
The ticket is not printed
• Check the presence and proper positioning of the paper roll.
Possibly adjust the paper roll following the instructions in this manual (section 4.4
“Installing the paper roll”)
• Check the type of paper used (thermal paper must be used)