Reference Manual

Frequently Asked Questions
Electrical
Can I run my heaters on only 120 volts of power?
Using a 110/120-volt heater (1,500 watts maximum) is fine for enclosed areas like garages, indoor work areas or
outdoor spaces no larger than 5' x 5'. When heating larger areas, running a dedicated 110/120-volt circuit is not
practical or economical. A 240-volt circuit will require the same amount of wiring, will heat substantially larger
areas with greater comfort, and will simply require two spaces in the breaker panel, rather than one.
What’s the difference between 208-volt and 240-volt power?
Many new homes and businesses are supplied with 208-volt power, as opposed to the more familiar 240-volt
option. It is very important to determine your power voltage before ordering and installing a heater. A 240-volt
heater on 208 volts of power will only produce about 60% of the desired infrared energy. Contact the marketing
department of your local utility or consult a licensed electrician to determine the actual voltage at your property
location. Infratech heaters are available in single and dual element 120, 208, 240, 277 and 480-volt models.
What are your safety certificates?
All Infratech heaters are Underwriters Laboratories (UL) and Canadian Underwriters Laboratories (cUL) Listed
under File E 29825. We are NZ/Australia and CE Listed under Wakefield Laboratories File NSW 21732. All
Infratech fixtures are also certified IP X4 rated.
Product
Should I purchase an Infratech Solid State Control Package?
Infratech solid state controls give you the most efficient and versatile form of control for your heaters. While other
lower cost controls are available, if your space calls for larger heaters or multiple heaters, solid state controls
quickly become your best choice for a quality installation. Contact us and let our qualified staff help you configure
the best heaters and controls for your project.
How long can I expect an Infratech quartz element to last?
Infratech elements are rated for 5,000 hours of continuous use. In many installations you may enjoy your heater
for years before a replacement would be needed. Always refer to the W-Series or C-Series manual for specific
instructions, and be sure to disconnect the power to your heater before attempting to change an element.
Are quartz elements better than “short wave” halogen elements?
If you are concerned about ambience, the appearance of your décor and creating a more relaxing environment,
Infratech infrared quartz elements are always the best choice. Infratech quartz elements provide comfortable
medium wave heat. Competitive products with short wave halogen elements produce more intense heat while
emitting very bright and harsh-colored light. By contrast, Infratech medium wave elements effectively heat your
space, while providing a soft, warm glow that is practically unnoticeable.
Smart Home Installation
Can I operate Infratech heaters from home lighting controls or home
management systems?
Yes. There are two ways to integrate our solid state controls into your home management system. One permits on/
off and timer functionality only, by switching the 120-volt power to the analog remote. The second way allows for
full integration with our controls designed to accept a 0-10-volt DC signal from our Home Management System, to
vary the intensity of the heaters. Contact us for a complete consultation.
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Frequently Asked Questions