InfoPrint 1832, InfoPrint 1852 & InfoPrint 1872 MT(4551-4552 & 4553) User’s Guide G510-7577-01
Mono Laser Printer User's Guide Important: If your printer has a touch screen, see the User’s Guide on the Publications CD for information on using your printer.
Contents Safety information.............................................................................9 Learning about the printer.............................................................11 Printer configurations........................................................................................................................................................11 Selecting a location for the printer.......................................................................................................
Loading the 2000-sheet tray...........................................................................................................................................54 Loading the multipurpose feeder.................................................................................................................................58 Loading the envelope feeder..........................................................................................................................................
Clearing jams.....................................................................................80 Avoiding jams.......................................................................................................................................................................80 Understanding jam numbers and locations..............................................................................................................81 200 and 201 paper jams......................................................
AppleTalk menu ............................................................................................................................................................................111 NetWare menu...............................................................................................................................................................................112 LexLink menu .....................................................................................................................
Moving the printer to another location................................................................................................................................165 Shipping the printer ....................................................................................................................................................................165 Administrative support.................................................................166 Using the Embedded Web Server................................
Page that jammed does not reprint after you clear the jam.........................................................................................177 Solving print quality problems....................................................................................................................................177 Isolating print quality problems..............................................................................................................................................177 Blank pages......
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Safety information Connect the power cord to an electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure. This product uses a printing process that heats the print media, and the heat may cause the media to release emissions.
Refer service or repairs, other than those described in the user documentation, to a professional service person. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables from the printer before proceeding. CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm.
Learning about the printer Printer configurations Basic model 1 Feature Paper Capacity1 1 Standard exit bin 350- or 550-sheets 2 Printer control panel Not applicable 3 Multipurpose feeder 4 Standard tray (Tray 1) 250- or 550-sheets 100 sheets Based on 75 g/m2 (20 lb.) paper. Fully configured model CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability.
Feature/Option Paper Capacity1 1 5-bin mailbox2 500 sheets 2 Output expander3 550 sheets 3 Envelope feeder 85 envelopes 4 Standard tray (Tray 1) 250- or 550-sheets 5 Duplex unit4 Not applicable 6 Optional tray (Tray 2) 250- or 550-sheets 7 Optional tray (Tray 3) 250- or 550-sheets 8 Optional 2000-sheet tray (Tray 4) 2000 sheets 9 Caster base Not applicable 1 Based on 75 g/m2 (20 lb.) paper. 2 Up to two 5-bin mailbox units are supported.
Selecting a location for the printer When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any options, leave enough room for them also. It is important to: • Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard. • Provide a flat, sturdy, and stable surface.
Understanding the printer control panel Item Description 1 Display 2 Navigation buttons Press the up or down arrow buttons to scroll through menus or menu items, or to increase or decrease a value when entering numbers. Press the left or right arrow buttons to scroll through menu settings (also called values or options), or to scroll through text that rolls to another screen.
Item 8 Description Menu Opens the menu index Note: The menus are available only when the printer is in the Ready state. 9 USB port Insert a flash drive into the front of the printer to print saved files. Note: Only the front USB port supports flash drives.
Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. All the listed options may not be available.
Accessing the system board to install internal options Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. 1 Open the system board door.
3 Remove the system board cover. 4 Use the illustration below to locate the appropriate connector. Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors.
Installing a memory card Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
4 Align the notches on the memory card with the ridges on the connector. 1 Notches 2 Ridges 5 Push the memory card straight into the connector until it snaps into place. 6 Replace the system board cover and close the system board door. Installing a flash memory or firmware card Note: This task requires a flathead screwdriver.
The system board has two connections for an optional flash memory or firmware card. Only one of each may be installed, but the connectors are interchangeable. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
4 Push the card firmly into place. Notes: • The entire length of the connector on the card must touch and be flush against the system board. • Be careful not to damage the connectors. 5 Replace the system board cover and close the system board door. Installing an Internal Solutions Port The system board supports one optional Internal Solutions Port (ISP). Install an ISP for additional connectivity options.
The system board supports one optional Internal Solutions Port (ISP). Install an ISP for additional connectivity options. Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
a Unplug the printer hard disk interface cable from the system board, leaving the cable attached to the printer hard disk. To unplug the cable, squeeze the paddle at the plug of the interface cable to disengage the latch before pulling the cable out. b Remove the screws holding the printer hard disk in place. c Remove the printer hard disk by pulling it upward to unseat the standoffs.
d Remove the thumbscrews that attach the printer hard disk mounting bracket to the printer hard disk, and then remove the bracket. Set the printer hard disk aside. 4 Remove the metal cover from the ISP opening.
5 Align the posts of the plastic tee to the holes in the system board, and then press downward until the tee snaps into place. Be sure each post of the tee has latched completely, and that the tee is seated firmly onto the system board. 6 Install the ISP onto the plastic tee. Angle the ISP over the plastic tee, and then approach the plastic tee so that any overhanging connectors will pass through the ISP opening in the system board cage.
7 Lower the ISP toward the plastic tee until the ISP is seated between the guides of the plastic tee. 8 Insert the long thumbscrew and turn it clockwise enough to hold the ISP in place, but do not tighten the thumbscrew at this time.
9 Attach the two provided screws to secure the ISP mounting bracket to the system board cage. 10 Tighten the long thumbscrew. Note: Do not overtighten the thumbscrew. 11 Insert the plug of the ISP interface cable into the receptacle of the system board. Note: The plugs and receptacles are color coded. 12 If a printer hard disk was previously installed, then attach the printer hard disk to the ISP. For more information, see “Installing a printer hard disk” on page 29.
13 Replace the system board cover and close the system board door. Installing a printer hard disk The optional printer hard disk can be installed with or without an Internal Solutions Port (ISP). Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
3 Locate the appropriate connector on the system board. Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP. To install a printer hard disk onto the ISP: a Using a flathead screwdriver to loosen the screws, remove the thumbscrews that attach the printer hard disk mounting bracket to the printer hard disk, and then remove the bracket.
c Insert the plug of the printer hard disk interface cable into the receptacle of the ISP. Note: The plugs and receptacles are color coded. To install a printer hard disk directly onto the system board: a Align the standoffs of the printer hard disk with the holes in the system board, and then press downward on the printer hard disk until the standoffs have seated into place.
b Attach the two provided screws to secure the printer hard disk mounting bracket. c Insert the plug of the printer hard disk interface cable into the receptacle of the system board. Note: The plugs and receptacles are color coded. 4 Replace the system board cover and close the system board door.
Installing hardware options Order of installation Installing paper drawers The printer supports up to four optional drawers. A drawer consists of a tray and a support unit. All drawers are installed the same way. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
To remove an optional drawer, push in the safety latches on both sides of the drawer until they click and stay recessed, and then lift the printer. Installing an optional duplex unit The optional duplex unit is available for the basic model with a 250-sheet standard tray. The duplex unit attaches under the printer, below the standard tray and above any optional drawers. Note: Other models may have an internal duplex unit installed in the printer.
Removing an optional duplex unit Warning—Potential Damage: Lifting the printer from the duplex unit without pushing in the safety latches could damage the latches. To remove the duplex unit, push in the safety latches on both sides of the duplex unit until they click and stay recessed, and then lift the printer. Attaching cables Connect the printer to the computer using a USB cable or Ethernet cable.
Verifying printer setup Once all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following: • Menu settings page—Use this page to verify that all printer options are installed correctly. A list of installed options appears toward the bottom of the page. If an option you installed is not listed, then it is not installed correctly. Remove the option and install it again.
Setting up the printer software Installing printer software A printer driver is software that lets the computer communicate with the printer. The printer software is typically installed during the initial printer setup. If you need to install the software after setup, follow these instructions: For Windows users 1 Close all open software programs. 2 Insert the Software and Documentation CD. 3 From the main installation dialog, click Install. 4 Follow the instructions on the screen.
For Macintosh users In Mac OS X version 10.5 or later 1 From the Apple menu, choose System Preferences. 2 Click Print & Fax. 3 Select the printer, and then click Options & Supplies. 4 Click Driver, and then add any installed hardware options. 5 Click OK. In Mac OS X version 10.4 and earlier 1 From the Finder desktop, choose Go > Applications. 2 Double-click Utilities, and then double-click Print Center or Printer Setup Utility. 3 Select the printer, and then from the Printers menu, choose Show Info.
If you are installing the printer on an 802.1X network using the Advanced method, then you may need the following: • • • • Authentication type Inner authentication type 802.1X username and password Certificates Note: For more information on configuring 802.1X security, see the Networking Guide on the Software and Documentation CD.
2 Insert the Software and Documentation CD. 3 Click Install. 4 Click Agree. 5 Click Suggested. 6 Click Wireless Network Attach. 7 Connect the cables in the following order: a Temporarily connect a USB cable between the computer on the wireless network and the printer. Note: After the printer is configured, the software will instruct you to disconnect the temporary USB cable so you can print wirelessly. b If your printer has faxing capabilities, then connect the telephone cable.
Installing the printer on a wireless network (Macintosh) Prepare to configure the printer 1 Locate the printer MAC address on the sheet that shipped with the printer. Write the last six digits of the MAC address in the space provided below: MAC address: ___ ___ ___ ___ ___ ___ 2 Connect the power cable to the printer and then to a properly grounded electrical outlet, and then turn the power on. Enter the printer information 1 Access the AirPort options. In Mac OS X version 10.
5 Under Collections, select Bonjour or Rendezvous, and then double-click the printer name. Note: The application is referred to as Rendezvous in Mac OS X version 10.3, but is now called Bonjour by Apple Computer. 6 From the main page of the Embedded Web Server, navigate to the page where the wireless settings information is stored. Configure the printer for wireless access 1 Type the name of your network (SSID) in the appropriate field.
2 Add the printer: a For IP printing: In Mac OS X version 10.5 or later 1 From the Apple menu, choose System Preferences. 2 Click Print & Fax. 3 Click +. 4 Select the printer from the list. 5 Click Add. In Mac OS X version 10.4 and earlier 1 From the Finder desktop, choose Go > Applications. 2 Double-click the Utilities folder. 3 Locate and double-click Printer Setup Utility or Print Center. 4 From the Printer List, choose Add. 5 Select the printer from the list. 6 Click Add.
Before you install the printer on a wired network, make sure that: • You have completed the initial setup of the printer. • The printer is connected to your network with the appropriate type of cable. For Windows users 1 Insert the Software and Documentation CD. Wait for the Welcome screen to appear. If the CD does not launch after a minute, then do the following: a Click , or click Start and then click Run. b In the Start Search or Run box, type D:\setup.
8 Type the user password, and then click OK. All the necessary software is installed on the computer. 9 Click Restart when installation is complete. b Add the printer: • For IP printing: In Mac OS X version 10.5 or later 1 2 3 4 5 6 From the Apple menu, choose System Preferences. Click Print & Fax. Click +. Click IP. Type in the IP address of your printer in the Address field. Click Add. In Mac OS X version 10.4 and earlier 1 2 3 4 5 6 7 From the Finder desktop, choose Go > Applications.
9 Select the printer from the list. 10 Click Add. Note: If the printer doesn't show up in the list, you may need to add it using the IP address. Contact your system support person for assistance. Changing port settings after installing a new network Internal Solutions Port When a new network Internal Solutions Port (ISP) is installed in the printer, the printer configurations on computers that access the printer must be updated because the printer will be assigned a new IP address.
11 Type the new IP address in the “Printer Name or IP Address” field. You can find the new IP address on the network setup page you printed in step 1. 12 Click OK, and then click Close. For Macintosh users 1 Print a network setup page and make a note of the new IP address. 2 Locate the printer IP address in the TCP/IP section of the network setup page. You will need the IP address if you are configuring access for computers on a different subnet than the printer.
f g h i j Click More Printers. From the first pop-up menu, choose AppleTalk. From the second pop-up menu, select Local AppleTalk zone. Select the printer from the list. Click Add. Setting up serial printing In serial printing, data is transferred one bit at a time. Although serial printing is usually slower than parallel printing, it is the preferred option when there is a great deal of distance between the printer and computer or when an interface with a better transfer rate is not available.
After the printer driver is installed, you must set the serial parameters in the communications (COM) port assigned to the printer driver. The serial parameters in the COM port must match the serial parameters you set in the printer. a Open the Device Manager. 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type devmgmt.msc. 3 Press Enter, or click OK. The Device Manager opens. b c d e Click + to expand the list of available ports.
Loading paper and specialty media This section explains how to load the 250-, 550-, and 2000-sheet trays, and the multipurpose feeder. It also includes information about paper orientation, setting the Paper Size and Paper Type, and linking and unlinking trays. Setting the Paper Size and Paper Type The Paper Size setting is determined by the position of the paper guides in the tray for all trays except the multipurpose feeder. The Paper Size setting for the multipurpose feeder must be set manually.
5 Press the arrow buttons until Units of Measure appears, and then press 6 Press the arrow buttons until . appears next to the correct unit of measure, and then press . Submitting Selection appears, followed by the Universal Setup menu.
2 Squeeze the width guide tab inward as shown, and move the width guide to the correct position for the paper size being loaded. 3 Unlock the length guide, squeeze the length guide tab inward as shown, and slide the guide to the correct position for the paper size being loaded. Notes: • Use the size indicators on the bottom of the tray to help position the guides. • For standard paper sizes, lock the length guide. 4 Flex the sheets back and forth to loosen them, and then fan them.
5 Load the paper stack: • Print side facedown for single-sided printing • Print side faceup for duplex printing Note: Paper must be loaded differently in the trays if an optional StapleSmartTM II Finisher is installed.
7 Insert the tray. 8 If a different type of paper was loaded than the type previously loaded in the tray, then change the Paper Type setting for the tray from the printer control panel. Loading the 2000-sheet tray 1 Pull the tray out. 2 Pull up and slide the width guide to the correct position for the paper size being loaded.
3 Unlock the length guide. 4 Push the length guide release latch to raise the length guide, slide the guide to the correct position for the paper size being loaded, and then lock the guide.
5 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 6 Load the paper stack: • Print side facedown for single-sided printing • Print side faceup for duplex printing Note: Paper must be loaded differently in the trays if an optional StapleSmart II Finisher is installed.
Without an optional StapleSmart II Finisher With an optional StapleSmart II Finisher Duplex (two-sided) printing Duplex (two-sided) printing Note: Notice the maximum fill line on the side of the tray which indicates the maximum height for loading paper. Do not overload the tray. 7 Insert the tray.
Loading the multipurpose feeder 1 Press the release latch, and then pull down the multipurpose feeder door. 2 Pull out the extension until it is fully extended. 3 Squeeze and slide the width guide to the far right. 4 Flex the sheets of paper or specialty media back and forth to loosen them, and then fan them. Do not fold or crease them. Straighten the edges on a level surface. Paper * Avoid touching the print side of transparencies. Be careful not to scratch them.
Envelopes Transparencies* * Avoid touching the print side of transparencies. Be careful not to scratch them. 5 Load the paper or specialty media. Slide the stack gently into the multipurpose feeder until it comes to a stop.
Notes: • • • • Do not exceed the maximum stack height by forcing paper under the stack height limiter. Do not load or close the printer while a job is printing. Load only one size and type of media at a time. Load envelopes with the flap side down and to the left as shown on the tray. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self-stick adhesives. These envelopes may severely damage the printer.
3 Slide the width guide to the right. 4 Prepare the envelopes for loading. Flex the envelopes back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 5 Load the stack of envelopes flap side down. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self-stick adhesives. These envelopes may severely damage the printer.
Linking and unlinking trays Linking trays Tray linking is useful for large print jobs or multiple copies. When one linked tray is empty, paper feeds from the next linked tray. When the Paper Size and Paper Type settings are the same for any trays, the trays are automatically linked. The printer automatically senses the Paper Size setting according to the position of the paper guides in each tray except the multipurpose feeder.
6 Press the arrow buttons until Configure Bins appears, and then press 7 Press the arrow buttons until Link appears, and then press . . Changing a Custom Type name You can use the Embedded Web Server or MarkVisionTM to define a name other than Custom Type for each of the custom paper types that are loaded. When a Custom Type name is changed, the menus display the new name instead of Custom Type .
Paper and specialty media guidelines Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock. Weight The printer can automatically feed paper weights from 60–176 g/m2 (16–47 lb bond) grain long. Paper lighter than 60 g/m2 (16 lb) might not be stiff enough to feed properly, causing jams. For best performance, use 75 g/m2 (20 lb bond) grain long paper.
Fiber content Most high-quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling. For detailed information on paper with recycled fiber content, see “Using recycled paper” on page 66.
Using recycled paper As an environmentally conscientious company, we support the use of recycled paper produced specifically for use in laser (electro-photographic) printers. While no blanket statement can be made that all recycled paper will feed well, we consistently test papers that represent recycled cut size copier papers available on the global market. This scientific testing is conducted with rigor and discipline.
Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40%. Most label manufacturers recommend printing in a temperature range of 18 to 24°C (65 to 75°F) with relative humidity between 40 and 60%. • Store paper in cartons when possible, on a pallet or shelf, rather than on the floor. • Store individual packages on a flat surface.
Paper size Dimensions Folio1 216 x 330 mm (8.5 x 13 in.) X Statement1 140 x 216 mm (5.5 x 8.5 in.) X X Universal3,4 138 x 210 mm (5.5 x 8.3 in.) up to 216 x 356 mm (8.5 x 14 in.) X X X X 70 x 127 mm (2.8 x 5 in.) up to 216 x 356 mm (8.5 x 14 in.) 250- or Optional Multipurpose 550-sheet trays 2000-sheet tray feeder (standard or optional) X Duplex unit X 148 x 182 mm (5.8 x 7.7 in.) up to 216 x 356 mm (8.5 x 14 in.) 7 3/4 Envelope (Monarch) 98 x 191 mm (3.9 x 7.5 in.
Paper types and weights supported by the printer The printer engine supports 60–176 g/m2 (16–47 lb) paper weights. The duplex unit supports 63–170 g/m2 (17–45 lb) paper weights.
The finisher supports 60–176 g/m2 (16–47 lb) paper weights. Paper type Standard exit bin Optional hardware (350 or 550 Output Expander 5-Bin Mailbox StapleSmart II sheets) (550 sheets) or High (500 sheets)1 Finisher Capacity Output (500 sheets)2 Stacker (1850 sheets) Paper • Plain • • • • • • • • • Bond Colored Custom Letterhead Light Heavy Preprinted Rough/Cotton Recycled Card stock X X Envelopes X X Labels X X Transparencies X X 1 Supports 60-90 g/m2 (16-24 lb) paper weights.
Printing This chapter covers printing, printer reports, and job cancelation. Selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 80 and “Storing paper” on page 67. Printing a document 1 From the printer control panel Paper menu, set the Paper Type and Paper Size to match the loaded paper. 2 Send the print job: For Windows users a With a document open, click File ª Print.
– “Loading the multipurpose feeder” on page 58 Tips on using transparencies Print samples on the transparencies being considered for use before buying large quantities. When printing on transparencies: • Feed transparencies from a 250-sheet tray, a 550-sheet tray, or the multipurpose feeder. • Use transparencies designed specifically for laser printers.
Tips on using labels Print samples on the labels being considered for use before buying large quantities. Note: Single-sided paper labels designed for laser printers are supported for occasional use: no more than 20 pages of labels a month. Vinyl, pharmacy, and dual-web labels are not supported. When printing on labels: • Feed labels from a 250-sheet tray, a 550-sheet tray, or the multipurpose feeder. • Use labels designed specifically for laser printers.
Printing confidential and other held jobs Holding jobs in the printer When sending a job to the printer, you can specify that you want the printer to hold the job in memory until you start the job from the printer control panel. All print jobs that can be initiated by the user at the printer are called held jobs. Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs.
6 From the printer control panel, press the arrow buttons until Held jobs appears, and then press 7 Press the arrow buttons until appears next to your user name, and then press 8 Press the arrow buttons until appears next to the job type or job name, and then press . . . If you selected a job name, proceed to step 11 on page 75. 9 After selecting your job type, use the keypad to enter your PIN. If you enter an invalid PIN, the Invalid PIN screen appears.
Printing from a flash drive A USB port is located on the printer control panel. Insert a flash drive to print supported file types. Supported file types include: .pdf, .gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, .xps, and .dcx. Many flash drives are tested and approved for use with the printer. Notes: • High-speed flash drives must support the full-speed USB standard. Flash drives supporting only USB low-speed capabilities are not supported.
Printing information pages Printing a font sample list To print samples of the fonts currently available for your printer: 1 Make sure the printer is on and Ready appears. 2 From the printer control panel, press . 3 Press the arrow buttons until Reports appears, and then press 4 Press the arrow buttons until Print Fonts appears, and then press 5 Press the arrow buttons until appears next to PCL Fonts, PostScript Fonts, or PPDS Fonts, and then press . . .
Canceling a print job Canceling a print job from the printer control panel If the job is formatting or already printing, and Cancel a job appears on the first line of the display: 1 Press the arrow buttons until Cancel appears. A list of jobs appears. 2 Press the arrow buttons until appears next to the job you want to cancel, and then press Note: Once a print job is sent, to easily cancel a job, press until Cancel a job appears, and then press . The Stopped screen appears. Press the arrow buttons .
In Mac OS X version 10.4 and earlier: 1 From the Go menu, choose Applications. 2 Double-click Utilities, and then double-click Print Center or Printer Setup Utility. 3 Double-click the printer icon. 4 From the printer window, select the job to cancel. 5 From the icon bar at the top of the window, click the Delete icon.
Clearing jams Jam error messages appear on the control panel display and include the area of the printer where the jam occurred. When there is more than one jam, the number of jammed pages is displayed. Avoiding jams The following hints can help you avoid jams. Paper tray recommendations • Make sure the paper lies flat in the tray. • Do not remove trays while the printer is printing. • Do not load trays, the multipurpose feeder, or the envelope feeder while the printer is printing.
Understanding jam numbers and locations When a jam occurs, a message indicating the jam location appears on the display. Open doors and covers and remove trays to access jam locations. To resolve any paper jam message, you must clear all jammed paper from the paper path and then press .
4 Place the print cartridge aside on a flat, smooth surface. Warning—Potential Damage: Do not leave the cartridge exposed to light for extended periods. Warning—Potential Damage: The jammed paper may be covered with unfused toner which can stain garments and skin. 5 Remove the jammed paper. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
If the paper is not exiting the printer: 1 Pull down the top rear door. 2 Slowly remove the jammed paper to avoid tearing it. 3 Close the top rear door. 4 Press . 230 paper jam Rear paper jams 1 Remove the standard tray from the printer.
2 Pull down the bottom rear door. 3 Push the tab down. 4 Remove the jammed paper. 5 Close the bottom rear door. 6 Insert the standard tray. 7 Press .
Front paper jams 1 Remove the standard tray from the printer. 2 Push the tab down. 3 Remove the jammed paper. 4 Insert the standard tray. 5 Press . 231–239 paper jams (optional external duplex unit) Rear paper jams 1 Push in and hold the latch while pulling up the rear duplex door. 2 Remove the jammed paper.
3 Close the rear duplex door. 4 Press . Front paper jams 1 Remove the standard tray from the printer. 2 Remove the duplex jam access tray. 3 Raise the recessed duplex bar. 4 Remove the jammed paper. 5 Replace the duplex jam access tray.
6 Insert the standard tray. 7 Press . 241–245 paper jams 1 Pull out the tray indicated on the display. 2 Remove any jammed paper, and then insert the tray. 3 Press . 4 If the jam message persists for a 250-sheet or 550-sheet tray, then remove the tray from the printer. 5 Remove the jammed paper, and then insert the tray. 6 Press . 250 paper jam 1 Remove the paper from the multipurpose feeder.
2 Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 3 Load the paper into the multipurpose feeder. 4 Slide the paper guide toward the inside of the tray until it lightly rests against the edge of the paper. 5 Press . 260 paper jam The envelope feeder feeds envelopes from the bottom of the stack; the bottom envelope will be the one that is jammed.
5 Flex and stack the envelopes. 6 Load the envelopes in the envelope feeder. 7 Adjust the paper guide. 8 Lower the envelope weight. 9 Press . 271–279 paper jams To clear a jam in the output expander, high-capacity output stacker, the 5-bin mailbox, or the StapleSmart II Finisher: 1 If the paper is exiting into a bin, then pull the paper straight out, and then press If not, then continue with step 2. 2 Pull down the output bin door or doors. 3 Remove the jammed paper.
281 paper jam 1 Clear the jam from the stapler output bin. 2 Press . 282 paper jam To prevent paper jams, the stapler motor does not run when the stapler door is open. 1 Close the stapler door until it clicks into place. 2 Press .
283 staple jam 1 Press the latch to open the stapler door. 2 Pull the latch of the staple cartridge holder down, and then pull the holder out of the printer. 3 Use the metal tab to lift the staple guard, and then remove any loose staples.
4 Press down on the staple guard until it snaps into place. 5 Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place. 6 Close the stapler door. 7 Press .
Understanding printer menus Menus list A number of menus are available to make it easy for you to change printer settings: Paper Menu Reports Network/Ports Default Source Paper Size/Type Menu Settings Page Device Statistics Active NIC Configure MP Envelope Enhance Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Bin Setup Network Setup Page1 Profiles List NetWare Setup Page Print Fonts Print Directory Asset Report Standard USB Parallel Serial SMTP Setup
Paper menu Default Source menu Menu item Description Default Source Tray MP Feeder Envelope Feeder Manual Paper Manual Env Sets a default paper source for all print jobs Notes: • Tray 1 (standard tray) is the factory default setting. • Only an installed paper source will appear as a menu setting. • A paper source selected by a print job will override the Default Source setting for the duration of the print job.
Menu item Description Tray Type Plain Paper Card Stock Transparency Recycled Labels Vinyl Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Paper Custom Type Specifies the type of paper loaded in each tray MP Feeder Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio Folio Statement Universal 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope Other Envelope Specifies the paper size loaded in the multipurpose feeder * Notes: • Plain Paper is the factory defaul
Menu item Description MP Feeder Type Plain Paper Card Stock Transparency Recycled Labels Vinyl Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Paper Custom Type Specifies the type of paper loaded in the multipurpose feeder Envelope Feeder Size 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope Other Envelope Specifies the envelope size loaded in the envelope feeder Envelope Feeder Type Envelope Rough Envelope Custom Type Specifies th
Menu item Description Manual Paper Type Plain Paper Card Stock Transparency Recycled Labels Vinyl Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Paper Custom Type Specifies the type of paper being manually loaded Manual Envelope Size 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope Other Envelope Specifies the size of the envelope being manually loaded Manual Envelope Type Envelope Rough Envelope Custom Type Specifies the type of envelope being manually
Envelope Enhance The envelope conditioner significantly reduces the wrinkling of some envelopes. Menu item Description Envelope Enhance Off 1 (Least) 2 3 4 5 6 (Most) Enables or disables the envelope conditioner Notes: • The factory default setting is 5. • If noise reduction is more important than wrinkle reduction, then decrease the setting.
Menu item Description Recycled Texture Smooth Normal Rough Specifies the relative texture of the recycled paper loaded in a specific tray Labels Texture Smooth Normal Rough Specifies the relative texture of the labels loaded in a specific tray Note: Normal is the factory default setting. Notes: • Normal is the factory default setting. • Single-sided paper labels designed for laser printers are supported for occasional use: no more than 20 pages a month.
Menu item Description Rough Texture Smooth Normal Rough Specifies the relative texture of the paper loaded in a specific tray Custom Texture Smooth Normal Rough Specifies the relative texture of the custom paper loaded in a specific tray Note: Rough is the factory default setting. Note: Normal is the factory default setting.
Menu item Description Rough Envelope Weight Specifies the relative weight of the rough envelopes loaded in a specific tray Light Note: Normal is the factory default setting.
Menu item Description Card Stock Loading Duplex Off When Duplex is selected, one-sided jobs can be printed when Card Stock is loaded in the two-sided orientation in the paper tray. When Off is selected, Card Stock must be loaded in either the one- or two-sided orientation depending on the print job. Note: Off is the factory default setting. Recycled Loading Duplex Off When Duplex is selected, one-sided jobs can be printed when Recycled paper is loaded in the two-sided orientation in the paper tray.
Menu item Description Heavy Loading Duplex Off When Duplex is selected, one-sided jobs can be printed when Heavy paper is loaded in the two-sided orientation in the paper tray. When Off is selected, Heavy paper must be loaded in either the one- or two-sided orientation depending on the print job. Note: Off is the factory default setting. Rough Loading Duplex Off When Duplex is selected, one-sided jobs can be printed when Rough paper is loaded in the two-sided orientation in the paper tray.
Universal Setup menu These menu items are used to specify the height, width, and feed direction of the Universal Paper Size. The Universal Paper Size is a user-defined paper size setting. It is listed with the other paper size settings and includes similar options, such as support for duplex printing and printing multiple pages on one sheet.
Menu Item Description Configure Bins Mailbox Link Mail Overflow Link Optional Type Assignment Specifies configuration options for output bins Notes: • Mailbox is the factory default setting. • Bins assigned the same name are automatically linked unless Link Optional is selected. • The Mailbox setting treats each bin as a separate mailbox. • The Link setting links together all available output bins.
Menu item Description Network Setup Page Prints a report containing information about the network printer settings, such as the TCP/IP address information Note: This menu item appears only for network printers or printers connected to print servers. Network Setup Page Prints a report containing information about the network printer settings, such as the TCP/IP address information Notes: • This menu item is available when more than one network option is installed.
Standard Network or Network menus Note: Only active ports appear in this menu; all inactive ports are omitted. Menu item Description PCL SmartSwitch On Off Sets the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language Notes: • On is the factory default setting. • When the Off setting is used, the printer does not examine incoming data.
Menu item Description Job Buffering Off On Auto Temporarily stores jobs on the printer hard disk before printing. This menu only appears if a formatted disk is installed. Notes: • Off is the factory default setting. • The On value buffers jobs on the printer hard disk. This menu selection appears only when a formatted disk is installed and is not defective. • The Auto setting buffers print jobs only if the printer is busy processing data from another input port.
Network/Ports ª Standard Network or Network ª Std Network Setup or Net Setup ª Reports or Network Reports Menu item Description Print Setup Page Prints a report containing information about the current network setup Print NetWare Setup Page Notes: • The Setup Page contains information about the network printer settings, such as the TCP/IP address. • The NetWare Setup Page menu item appears only on models that support NetWare and shows information about NetWare settings.
Network/Ports ª Standard Network or Network ª Std Network Setup or Net Setup ª TCP/IP Menu item Description Activate On Off Activates TCP/IP View Hostname Lets you view the current TCP/IP hostname Note: On is the factory default setting. Note: This can be changed only from the Embedded Web Server. IP Address Lets you view or change the current TCP/IP Address Note: Manually setting the IP address sets the Enable DHCP and Enable Auto IP settings to Off.
Network/Ports ª Standard Network or Network ª Std Network Setup or Net Setup ª IPv6 Menu item Description Enable IPv6 On Off Enables IPv6 in the printer Auto Configuration On Off Specifies whether the network adapter accepts the automatic IPv6 address configuration entries provided by a router View Hostname View Address Lets you view the current setting View Router Address Enable DHCPv6 On Off Note: On is the factory default setting. Note: On is the factory default setting.
Network/Ports ª Standard Network or Network ª Std Network Setup or Net Setup ª AppleTalk Menu item Description Activate On Off Activates AppleTalk support View Name Shows the assigned AppleTalk name Note: On is the factory default setting. Note: The name can be changed only from the Embedded Web Server. View Address Shows the assigned AppleTalk address Note: The address can be changed only from the Embedded Web Server.
LexLink menu This menu is available from the Network/Ports menu: Network/Ports ª Standard Network or Network ª Std Network Setup or Net Setup ª LexLink menu Menu item Description Activate On Off Activates LexLink support View Nickname Lets you view the assigned LexLink nickname Note: Off is the factory default setting. Note: The LexLink nickname can be changed only from the Embedded Web Server.
Menu item Description Sets the size of the USB input buffer USB Buffer Disabled Notes: Auto • Auto is the factory default setting. 3K to • The Disabled setting turns off job buffering. Any jobs already buffered on the disk are printed before normal processing is resumed. • The USB buffer size value can be changed in 1-K increments.
Parallel menu This menu appears only if an optional parallel card is installed. Menu item Description PCL SmartSwitch On Off Sets the printer to automatically switch to PCL emulation when a print job received through a parallel port requires it, regardless of the default printer language Notes: • On is the factory default setting. • When the Off setting is used, the printer does not examine incoming data.
Menu item Description Job Buffering Off On Auto Temporarily stores jobs on the printer hard disk before printing Notes: • • • • Off is the factory default setting. The Off setting does not buffer print jobs to the printer hard disk. The On setting buffers jobs on the printer hard disk. The Auto setting buffers print jobs only if the printer is busy processing data from another input port. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart.
Serial menu This menu appears only if an optional serial card is installed. Menu item Description PCL SmartSwitch On Off Sets the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language Notes: • On is the factory default setting. • When the Off setting is used, the printer does not examine incoming data.
Menu item Description Job Buffering Off On Auto Temporarily stores jobs on the printer hard disk before printing Notes: • • • • Off is the factory default setting. The Off setting does not buffer print jobs to the hard disk. The On setting buffers jobs on the printer hard disk. The Auto setting buffers print jobs only if the printer is busy processing data from another input port. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart.
Menu item Description Parity Even Odd None Ignore Sets the parity for serial input and output data frames Honor DSR On Off Determines whether the printer uses the DSR Signal. DSR is a handshaking signal used by most serial cables. Note: None is the factory default setting. Notes: • Off is the factory default setting. • The serial port uses DSR to distinguish data sent by the computer from data created by electrical noise in the serial cable. The electrical noise can cause stray characters to print.
Menu item Description Device-Initiated E-mail None Use Device SMTP Credentials Specifies what credentials will be used when communicating to the SMTP server. Some SMTP servers require credentials in order to send email. Device Userid Device Password Notes: • None is the factory default setting for Device-Initiated E-mail. • Device Userid and Device Password are used to log in to the SMTP Kerberos 5 Realm NTLM Domain server when "Use Device SMTP Credentials" is selected.
Confidential Print menu Menu item Description Max Invalid PIN Off 2–10 Limits the number of times an invalid PIN can be entered Job Expiration Off 1 hour 4 hours 24 hours 1 week Limits the amount of time a confidential job stays in the printer before it is deleted Notes: • Off is the default setting. • This menu item appears only if a printer hard disk is installed. • Once a limit is reached, the jobs for that user name and that PIN are deleted. Notes: • Off is the default setting.
Menu item Description Manual Wiping Start now Do not start now Disk Wiping erases only print job data that is not currently in use by the file system from the printer hard disk. All permanent data on the printer hard disk is preserved, such as downloaded fonts, macros, and held jobs. Manual Wiping overwrites all disk space that has been used to hold data from a print job that has been processed (i.e. printed). This type of wipe does not erase any information related to an unprocessed print job.
Menu item Description Scheduled Method Single pass Multiple pass Disk Wiping erases only print job data that is not currently in use by the file system from the printer hard disk. All permanent data on the printer hard disk is preserved, such as downloaded fonts, macros, and held jobs. Both manual and scheduled wiping allow the file system to reuse marked disk space without first having to wipe it. Notes: • This menu item appears only if a formatted, non-defective printer hard disk is installed.
Menu item Description Observe DST On Off Note: On is the factory default setting and uses the applicable Daylight Saving Time associated with the Time Zone setting. Enable NTP On Off Enables Network Time Protocol, which synchronizes the clocks of devices on a network Note: On is the factory default setting.
Menu item Description Eco-Mode Off Energy Energy/Paper Paper Minimizes the use of energy, paper, or specialty media Notes: • Off is the factory default setting. Off resets the printer to its factory default settings. • The Energy setting minimizes the power used by the printer. Performance may be affected but not print quality. • Paper minimizes the amount of paper and specialty media needed for a print job. Performance may be affected but not print quality.
Menu item Description Alarms Alarm Control Cartridge Alarm Staple Alarm Sets an alarm to sound when the printer requires operator intervention Available selections for each alarm type are: Off Single Continuous Notes: • Single is the factory default setting for Alarm Control. Single sounds three quick beeps. • Off is the factory default setting for Cartridge Alarm and Staple Alarm. Off means no alarm will sound. • Continuous repeats three beeps every 10 seconds.
Menu item Description Timeouts Print Timeout Disabled 1–255 sec Sets the amount of time in seconds the printer waits to receive an end-of-job message before canceling the remainder of the print job Notes: • 90 seconds is the factory default setting. • When the timer expires, any partially printed page still in the printer is printed, and then the printer checks to see if any new print jobs are waiting. • Print Timeout is available only when using PCL emulation.
Menu item Description Factory Defaults Do Not Restore Restore Now Returns the printer settings to the factory default settings Notes: • Do Not Restore is the factory default setting. Do Not Restore keeps the user-defined settings. • Restore Now returns all printer settings to the factory default settings except Network/Ports menu settings. All downloads stored in RAM are deleted. Downloads stored in flash memory or on a printer hard disk are not affected.
Menu item Description Print Area Normal Whole Page Sets the logical and physical printable area Notes: • This menu does not appear if Edge to Edge is enabled in the printer Setup menu. • Normal is the factory default setting. When attempting to print data in the non-printable area defined by the Normal setting, the printer clips the image at the boundary.
Menu item Description Resource Save On Off Specifies how the printer handles temporary downloads, such as fonts and macros stored in RAM, when the printer receives a job that requires more memory than is available Notes: • Off is the factory default setting. Off sets the printer to retain the downloads only until memory is needed. Downloads are deleted in order to process print jobs. • The On setting retains the downloads during language changes and printer resets.
Menu item Description Collate Off (1,1,1,2,2,2) On (1,2,1,2,1,2) Stacks the pages of a print job in sequence when printing multiple copies Notes: • Off is the factory default setting. No pages will be collated. • The On setting stacks the print job sequentially. • Both settings print the entire job the number of times specified by the Copies menu setting.
Menu item Description N-up Border None Solid Prints a border around each page image when using N-up (pages-sides) Staple Job Off On Specifies whether print jobs are stapled Offset Pages Off Between Jobs Between Copies Stacks copies or print jobs into staggered sets in an output bin Note: None is the factory default setting. Notes: • This menu item is available only when the StapleSmart Finisher is installed. • Off is the factory default setting. Print jobs are not stapled.
Menu item Description Enhance Fine Lines On Off Enables a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts Notes: • Off is the factory default setting. • To set Enhance Fine Lines using the Embedded Web Server, type the network printer IP address in a browser window.
Menu item Description Delete Downloads on Disk Delete Now Do Not Delete Removes downloads from the printer hard disk, including all held Jobs, buffered jobs, and parked jobs. Job accounting information is not affected. Job Acct Stat Print Clear Prints a list of all stored job statistics or deletes the information from the printer hard disk Note: Delete Now is the default setting. Notes: • A printer hard disk must be installed in the printer and operating properly for this menu item to be available.
PDF menu Menu item Description Scale to Fit Yes No Scales page content to fit the selected paper size Annotations Do Not Print Print Prints annotations in a PDF Note: No is the factory default setting. Note: Do Not Print is the factory default setting. PostScript menu Menu item Description Print PS Error On Off Prints a page containing the PostScript error Font Priority Resident Flash/Disk Establishes the font search order Note: Off is the factory default setting.
Menu item Description Font Name Identifies a specific font and the option where it is stored Notes: • Courier 10 is the factory default setting. • The font source abbreviation is R for Resident, F for Flash, K for Disk, and D for download. Symbol Set 10U PC-8 12U PC-850 Specifies the symbol set for each font name Notes: • 10U PC-8 is the US factory default setting. • 12U PC-850 is the international factory default setting.
Menu item Description PCL Emulation Settings A4 Width 198 mm 203 mm Sets the printer to print on A4-size paper Notes: • 198 mm is the factory default setting. • The 203-mm setting sets the width of the page to allow the printing of eighty 10-pitch characters.
Menu item Description Tray Renumber Restore Defaults Yes No Returns all tray, drawer, and feeder assignments to the factory default settings HTML menu Menu item Font Name Albertus MT Antique Olive Apple Chancery Arial MT Avant Garde Bodoni Bookman Chicago Clarendon Cooper Black Copperplate Coronet Courier Eurostile Garamond Geneva Gill Sans Goudy Helvetica Hoefler Text Description Intl CG Times Sets the default font for HTML documents Intl Courier Notes: Intl Univers • The Times font will be used in HT
Menu item Description Margin Size 8–255 mm Sets the page margin for HTML documents Notes: • 19 mm is the factory default setting. • Margin size can be increased in 1-mm increments. Backgrounds Do Not Print Print Specifies whether to print backgrounds on HTML documents Note: Print is the factory default setting.
Menu item Description Paper Source Tray MP Feeder Manual Paper Manual Env Sets a default paper source for all print jobs Collate Off (1,1,1,2,2,2) On (1,2,1,2,1,2) Stacks the pages of a print job in sequence when printing multiple copies Sides (Duplex) 2 sided 1 sided Controls whether the job prints on one side or both sides of the paper Staple Off On Specifies whether print jobs are stapled Duplex Binding Long Edge Short Edge Defines the way duplexed pages are bound and how the printing on t
Menu item Description N-up Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Specifies the positioning of multiple-page images when using N-up (pages-side) Separator Sheets None Between Copies Between Jobs Between Pages Specifies whether blank separator sheets are inserted Notes: • Horizontal is the factory default setting. • Positioning depends on the number of images and whether the images are in portrait or landscape orientation. Notes: • None is the factory default setting.
Menu item Description Connection Guide Provides information about connecting the printer locally (USB) or to a network Moving Guide Provides instructions for safely moving the printer Understanding printer menus 142
Understanding printer messages When Manual Feeder appears on the display, it refers to the multipurpose feeder. List of status and error messages Activating Menu Changes Wait for the message to clear. Busy Wait for the message to clear. Cancel not available Wait for the message to clear. Canceling Wait for the message to clear. Change to is a tray or feeder, and is a paper type or size.
If the error occurs again: 1 2 3 4 Turn the printer off. Unplug the power cord from the wall outlet. Remove the duplex unit. Contact Customer Support. • Press to clear the message and print without using the duplex unit. Check tray connection Try one or more of the following: • Turn the printer off and then back on. If the error occurs a second time: 1 2 3 4 5 6 7 Turn the printer off. Unplug the power cord from the wall outlet. If an optional duplex unit is installed, then remove it.
Deleting Wait for the message to clear. Deleting held jobs Wait for the message to clear. Deletion complete Wait for the message to clear. Deletion failed Your attempt to delete a file failed. 1 Wait for the message to clear. 2 Try to delete the file again. Disabling DLEs Wait for the message to clear. Disabling Menus Wait for the message to clear. Note: While the menus are disabled, printer settings cannot be changed from the printer control panel.
Enter PIN Enter the PIN you created in Print Properties when the confidential job was sent for printing. Error reading USB drive Remove the device and wait for the message to clear. The USB drive may be corrupted. Flushing buffer Wait for the message to clear. Formatting Disk x/y XX% DO NOT POWER OFF Wait for the message to clear. Warning—Potential Damage: Do not power off while the printer is formatting the printer hard disk. The percentage completed appears on the display.
Install duplex Try one or more of the following: • Install the duplex unit: 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Install the duplex unit. 4 Connect the power cord to a properly grounded outlet. 5 Restart the printer. • Cancel the current job. Install envelope feeder Try one or more of the following: • Install the envelope feeder: 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Install the envelope feeder.
Invalid Network Code You need to download valid network printing code for the internal print server. The internal print server is a hardware option installed inside the printer. Note: Network code may be downloaded while this message appears on the display. Invalid PIN Enter a valid PIN. Load manual feeder with Try one or more of the following: • Load the specified paper in the multipurpose feeder.
Menus are Disabled The printer menus are disabled. The printer settings cannot be changed from the printer control panel. Contact your system support person for help. Note: When menus are disabled, it is still possible to cancel a print job, print a confidential job, or print a held job. Must be in Ready state to enter menus The printer menus cannot be accessed at this time because the printer control panel does not show the Ready message. Wait for the printer to complete its activity.
Overflow bin full Remove the stack of paper from the bin to clear the message. Parallel/Parallel The printer is using a parallel cable connection. The parallel port is the active communication link. [PJL RDYMSG] This is the Printer Job Language (PJL) Ready message. It appears after the Ready or Power Saver message. If the message string is too long, it is truncated. Wait for the message to clear. Power Saver The printer is saving power while it waits for the next print job.
Reading USB drive DO NOT REMOVE Wait for the message to clear. Ready The printer is ready to receive print jobs. Reattach bin Try one or more of the following: • Turn the printer off and then back on. If the error occurs a second time: 1 2 3 4 5 6 Turn the printer off. Unplug the power cord from the wall outlet. Remove the specified bin. Reattach the bin. Connect the power cord to a properly grounded outlet. Restart the printer. If the error occurs again: 1 2 3 4 Turn the printer off.
• Press to clear the message and print without using the specified bins. Reattach envelope feeder Try one or more of the following: • Turn the printer off and then back on. If the error occurs a second time: 1 2 3 4 5 6 Turn the printer off. Unplug the power cord from the wall outlet. Remove the envelope feeder. Reattach the envelope feeder. Connect the power cord to a properly grounded outlet. Restart the printer. If the error occurs again: 1 2 3 4 Turn the printer off.
Remove paper from Remove the paper from the specified bin. The printer automatically senses paper removal and resumes printing. If removing the paper does not clear the message, press . Replace wiper Try one or more of the following: • Replace the fuser wiper. • Press the arrow buttons until Continue appears, and then press to clear the message and continue printing. Resetting active bin Wait for the message to clear. Resetting the printer Wait for the message to clear.
Routine maintenance needed The printer needs to have routine maintenance done. Order a maintenance kit, which contains all the items necessary to replace the pick rollers, the charge roll, the transfer roller, and the fuser. Securely clearing disk space The printer hard disk wiping process needs to recover. The message clears when all blocks are cleared. Serial The printer is using a serial cable connection. The serial port is the active communication link.
Toner low Try one or more of the following: • Replace the print cartridge. • Press to clear the message and continue printing. Tray Empty Load paper in the tray to clear the message. Tray Low Load paper in the specified tray to clear the message. Tray Missing Insert the specified tray into the printer. Unsupported disk An unsupported printer hard disk has been installed. Remove the unsupported device, and then install a supported one.
Try one or more of the following: • Press to print the contents of the buffer. • Cancel the current print job. 30 Invalid refill, change cartridge Remove the print cartridge, and then install a supported one. 31 Replace defective cartridge Remove the defective print cartridge, and then install a new one. 32 Cartridge part number unsupported by device Remove the print cartridge, and then install a supported one. 34 Short paper Try one or more of the following: • Load the appropriate paper in the tray.
• Install additional printer memory. 37 Insufficient memory to collate job Try one or more of the following: Continue appears, and then press stored and begin collating the rest of the print job. • Press the arrow buttons until to print the portion of the job already • Cancel the current print job. 37 Insufficient memory, some held jobs were deleted The printer deleted some held jobs in order to process current jobs. Press the arrow buttons until Continue appears, and then press to clear the message.
50 PPDS font error Try one or more of the following: • Press the arrow buttons until Continue appears, and then press to clear the message and continue printing. • The printer cannot find a requested font. From the PPDS menu, select Best Fit, and then select On. The printer will find a similar font and reformat the affected text. • Cancel the current print job.
54 Network software error Try one or more of the following: • Press the arrow buttons until Continue appears, and then press • Turn the printer off and then back on to reset the printer. • Upgrade (flash) the network firmware in the printer or print server. to continue printing. 54 Standard network software error Try one or more of the following: • Press the arrow buttons until Continue appears, and then press • Turn the printer off and then back on to reset the printer.
56 Standard parallel port disabled Try one or more of the following: • Press the arrow buttons until Continue appears, and then press to clear the message. The printer discards any data received through the parallel port. • Make sure the Parallel Buffer menu item is not set to Disabled. 56 Standard USB port disabled Try one or more of the following: • Press the arrow buttons until Continue appears, and then press to clear the message. The printer discards any data received through the USB port.
Try one or more of the following: • Press to clear the message and continue printing. • Remove extra flash options: 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Remove extra flash options. 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer back on. 58 Too many trays attached 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Remove the additional trays. 4 Connect the power cord to a properly grounded outlet.
Try one or more of the following: • Remove the specified tray. • Press to clear the message and continue printing without using the specified tray. 61 Remove defective hard disk Try one or more of the following: • Press the arrow buttons until Continue appears, and then press to clear the message and continue printing. • Install a different printer hard disk before performing any operations that require a hard disk.
Maintaining the printer Periodically, certain tasks are required to maintain optimum print quality. Cleaning the exterior of the printer 1 Make sure that the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding. 2 Remove paper from the standard exit bin. 3 Dampen a clean, lint-free cloth with water.
Checking the status of supplies A message appears on the display when a replacement supply item is needed or when maintenance is required. Checking the status of supplies from the printer control panel 1 Make sure the printer is on and Ready appears. 2 From the printer control panel, press the arrow buttons until Status/Supplies appears, and then press . 3 Press the arrow buttons until View supplies appears, and then press . The status of each supply appears.
Moving the printer Before moving the printer Remove all printer options before moving the printer. CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to move it safely. CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: • Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.
Administrative support Using the Embedded Web Server If the printer is installed on a network, the Embedded Web Server is available for a range of functions including: • • • • • Viewing a virtual display of the printer control panel Checking the status of the printer supplies Configuring printer settings Configuring network settings Viewing reports To access the Embedded Web Server, type the printer IP address into the address field of your Web browser.
Viewing reports You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the printer, the network, and supplies. To view reports from a network printer: 1 Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Reports, and then click the type of report you want to view.
Restoring the factory default settings If you want to retain a list of the current menu settings for reference, then print a menu settings page before you restore the factory default settings. For more information, see “Printing a menu settings page” on page 36. Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default setting. Exceptions include the display language, custom sizes and messages, and Network/Port menu settings.
Troubleshooting Solving basic problems Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • • • • • • The power cord is plugged into the printer and a properly grounded electrical outlet. The electrical outlet is not turned off by any switch or breaker. The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. Other electronic equipment plugged into the outlet is working. The printer is turned on.
Solving printing problems Multiple-language PDFs do not print The documents contain unavailable fonts. 1 Open the document you want to print in Adobe Acrobat. 2 Click the printer icon. The Print dialog appears. 3 Select Print as image. 4 Click OK. Error message about reading USB drive appears Make sure the USB drive is supported. For information regarding tested and approved USB flash memory devices, contact the place where you purchased your printer. Jobs do not print These are possible solutions.
MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer and print server to make sure they are secure. For more information, see the setup documentation that came with the printer. Confidential and other held jobs do not print These are possible solutions. Try one or more of the following: PARTIAL JOB, NO JOB, OR BLANK PAGES PRINT The print job may contain a formatting error or invalid data. • Delete the print job, and then print it again.
Job prints from the wrong tray or on the wrong paper CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to print, specify the correct type setting: • For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type from the Print dialog.
MAKE SURE THE PRINTER HAS ENOUGH MEMORY Add printer memory or an optional hard disk. Unexpected page breaks occur Increase the Print Timeout value: 1 From the printer control panel, press . 2 Press the arrow buttons until Settings appears, and then press 3 Press the arrow buttons until Setup Menu appears, and then press 4 Press the arrow buttons until Timeouts appears, and then press 5 Press the arrow buttons until Print Timeout appears, and then press . . .
Paper trays These are possible solutions. Try one or more of the following: MAKE SURE THE PAPER IS LOADED CORRECTLY 1 Open the paper tray. 2 Check for paper jams or misfeeds. 3 Make sure paper guides are aligned against the edges of the paper. 4 Make sure the paper tray closes properly. RESET THE PRINTER Turn the printer off, wait about 10 seconds, and then turn the printer on.
CHECK THE PAPER TYPE AND PAPER SIZE SETTINGS Make sure the paper type and paper size settings match the envelopes you are using: 1 From the printer control panel, check the settings for the envelope feeder from the Paper menu. 2 Before sending the job to print, specify the correct settings from the computer: • For Windows users, specify the settings from Print Properties. • For Macintosh users, specify the settings from the Print dialog.
Internal Solutions Port If the Internal Solutions Port (ISP) does not operate correctly, then these are possible solutions. Try one or more of the following: CHECK THE ISP CONNECTIONS • Make sure the ISP is securely attached to the printer system board. • Make sure the cable is securely connected to the correct connector. CHECK THE CABLE Make sure you are using the correct cable and that it is securely connected.
Page that jammed does not reprint after you clear the jam Jam Recovery is set to Off. Set Jam Recovery to Auto or On: 1 Press . 2 Press the arrow buttons until Settings appears, and then press 3 Press the arrow buttons until General Settings appears, and then press 4 Press the arrow buttons until Print Recovery appears, and then press 5 Press the arrow buttons until Jam Recovery appears, and then press 6 Press the arrow buttons until On or . Auto appears, and then press . . . .
PACKING MATERIAL MAY BE ON THE PRINT CARTRIDGE Remove the print cartridge and make sure the packing material is properly removed. Reinstall the print cartridge. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge. If the problem continues, the printer may need to be serviced. For more information, contact Customer Support. Clipped images These are possible solutions.
Gray background CHECK THE TONER DARKNESS SETTING Select a lighter Toner Darkness setting: • From the printer control panel, change the setting from the Quality menu. • For Windows users, change the setting from Print Properties. • For Macintosh users, change the setting from the Print dialog. Incorrect margins These are possible solutions. Try one or more of the following: CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded.
Paper curl These are possible solutions. Try one or more of the following: CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to print, specify the correct type setting: • For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type from the Print dialog.
THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. THE FUSER MAY BE WORN OR DEFECTIVE Replace the fuser. Print is too dark These are possible solutions. Try one or more of the following: CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS The Toner Darkness setting is too dark, the Brightness setting is too dark, or the Contrast setting is too high. • From the printer control panel, change these settings from the Quality menu.
Print is too light These are possible solutions. Try one or more of the following: CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS The Toner Darkness setting is too light, the Brightness setting is too light, or the Contrast setting is too low. • From the printer control panel, change these settings from the Quality menu. • For Windows users, change these settings from Print Properties. • For Macintosh users, change these settings from the Print dialog and pop-up menus.
Repeating defects REPEATING MARKS OCCUR EVENLY DOWN THE PAGE Replace the charge rolls if the defects occur every 28.3 mm (1.11 in.). Replace the transfer roller if the defects occur every 51.7 mm (2.04 in.). Replace the print cartridge if the defects occur every: • 47.8 mm (1.88 in.) • 96.8 mm (3.81 in.) Replace the fuser if the defects occur every: • 88.0 mm (3.46 in.) • 95.2 mm (3.75 in.) Skewed print These are possible solutions.
CHECK THE PAPER TYPE • Try a different type of paper. • Use only transparencies recommended by the printer manufacturer. • Make sure the Paper Type and Paper Texture settings match the paper loaded in the tray or feeder. MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE PRINT CARTRIDGE Remove the print cartridge and shake it from side to side to redistribute the toner, and then reinstall it. THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used print cartridge with a new one.
THE TONER IS SMEARED Select another tray or feeder to feed the paper for the job: • From the printer control panel, select the Default Source from the Paper Menu. • For Windows users, select the paper source from Print Properties. • For Macintosh users, select the paper source from the Print dialog and pop-up menus. THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. THE PAPER PATH MAY NOT BE CLEAR Check the paper path around the print cartridge.
THE PAPER PATH MAY NOT BE CLEAR Check the paper path around the print cartridge. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Clear any paper you see. THERE IS TONER IN THE PAPER PATH Contact Customer Support. Toner fog or background shading appears on the page These are possible solutions. Try one or more of the following: THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge.
CHECK THE PAPER TEXTURE SETTING From the printer control panel Paper menu, make sure the Paper Texture setting matches the paper loaded in the tray. Toner specks These are possible solutions. Try one or more of the following: THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. THERE IS TONER IN THE PAPER PATH Clean any toner from the paper path. If the problem persists, then contact Customer Support.
For customer support, contact the place where you purchased your printer.
Notices Product information Machine type: 4551, 4552, 4553 Model(s): 01A, 21A, 23A, 41A, 43A, n01, gn1, n03, n02, xn2, gn2, dn1, d03, gd1, dn2, gd2, xd2, mn1, gm1, md1 Edition notice August 2009 The following paragraph does not apply to any country where such provisions are inconsistent with local law: THIS PUBLICATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult your point of purchase or service representative for additional suggestions. The manufacturer is not responsible for radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate this equipment.
Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch in the areas near these symbols without first touching the metal frame of the printer. Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1. Class I laser products are not considered to be hazardous.
Mode Description Power consumption (Watts) Printing The product is generating hard-copy output from electronic inputs. 640 W (simplex), 540 W (duplex); 725 W (simplex), 565 W (duplex); 740 W (simplex), 575 W (duplex) Copying The product is generating hard-copy output from hard-copy original documents. N/A Scanning The product is scanning hard-copy documents. N/A Ready The product is waiting for a print job. 80 W; 85 W; 85 W Power Saver The product is in energy-saving mode.
European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directives 2004/108/EC and 2006/95/EC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility and safety of electrical equipment designed for use within certain voltage limits.
The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF fields in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Health Canada's Web site www.hc-sc.gc.ca/rpb. The term "IC:" before the certification/registration number only signifies that the Industry Canada technical specifications were met. Industry Canada (Canada) Cet appareil est conforme à la norme RSS-210 d'Industry Canada.
Compliance is indicated by the CE marking. A declaration of conformity with the requirements of the directives is available from the Director of Manufacturing and Technical Support, Lexmark International, S. A., Boigny, France. Refer to the table at the end of the Notices section for further compliance information. Products equipped with 2.
Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc. dichiara che questo questo prodotto è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE. Latviski Ar šo Lexmark International, Inc.
1 STATEMENT OF SOFTWARE LIMITED WARRANTY. Licensor warrants that the media (e.g., diskette or compact disk) on which the Software Program (if any) is furnished is free from defects in materials and workmanship under normal use during the warranty period. The warranty period is ninety (90) days and commences on the date the Software Program is delivered to the original end-user.
5 LICENSE GRANT. Licensor grants you the following rights provided you comply with all terms and conditions of this License Agreement: a Use. You may Use one (1) copy of the Software Program. The term “Use” means storing, loading, installing, executing, or displaying the Software Program. If Licensor has licensed the Software Program to you for concurrent use, you must limit the number of authorized users to the number specified in your agreement with Licensor.
13 APPLICABLE LAW. This Agreement is governed by the laws of the Commonwealth of Kentucky, United States of America. No choice of law rules in any jurisdiction shall apply. The UN Convention on Contracts for the International Sale of Goods shall not apply. 14 UNITED STATES GOVERNMENT RESTRICTED RIGHTS. The Software Program has been developed entirely at private expense. Rights of the United States Government to use the Software Program is as set forth in this Agreement and as restricted in DFARS 252.
Index Numerics 1565 Emulation error, load emulation option 162 2000-sheet tray loading 54 200–282 Paper jam 162 250-sheet tray (standard or optional) loading 51 281 paper jam 90 282 paper jam 90 30 Invalid refill, change cartridge 156 31 Replace defective cartridge 156 32 Cartridge part number unsupported by device 156 34 Short paper 156 35 Insufficient memory to support Resource Save feature 156 37 Insufficient memory for Flash Memory Defragment operation 156 37 Insufficient memory to collate job 157 37 I
Disabling Menus 145 Disk Corrupted 145 Disk recovery x/y XX% 145 Disk Wiping menu 121 display troubleshooting display is blank 169 display shows only diamonds 169 display, printer control panel 14 documents, printing from Macintosh 71 from Windows 71 drawers, paper installing 33 duplex unit installing 34 E Embedded Web Server 166 checking device status 166 does not open 169 setting up e-mail alerts 166 emission notices 189, 190, 192, 193, 194 Enabling Menus 145 Encrypting disk x/y XX% 145 Enter PIN 146 En
550-sheet tray (standard or optional) 51 card stock 58 envelopes 58, 60 letterhead in 2000-sheet tray 54 letterhead in multipurpose feeder 58 letterhead in trays 51 multipurpose feeder 58 transparencies 58 M Macintosh wireless network installation 41 memory card installing 19 troubleshooting 175 Menu access turned off by system administrator 148 menu settings page printing 36 menus Active NIC 106 AppleTalk 111 Bin Setup 104 Confidential Print 121 Configure MP 97 Custom Types 103 Default Source 94 diagram
port settings configuring 46 PostScript menu 135 Power Saver 150 adjusting 167 print cartridges ordering 164 print job canceling from Macintosh 78 canceling from the printer control panel 78 canceling from Windows 78 print quality test pages printing 77 print quality troubleshooting blank pages 177 clipped images 178 ghost images 178 gray background 179 poor transparency quality 187 print irregularities 180 print is too dark 181 print is too light 182 print quality test pages 177 repeating defects 183 skewe
Enabling Menus 145 Encrypting disk x/y XX% 145 Enter PIN 146 Error reading USB drive 146 Flushing buffer 146 Formatting Disk x/y XX% 146 Formatting Flash 146 Hex Trace ready 146 Insert staple cartridge 146 Insert Tray 146 Install bin 146 Install duplex 147 Install envelope feeder 147 Install MICR Cartridge 147 Install tray 147 Invalid Engine Code 147 Invalid Network Code 148 Invalid PIN 148 Load with 148 Load manual feeder with 148 Load staples 148 Maintenance 148 Menu access turne
Replace wiper 153 reports viewing 167 Reports menu 105 Reserve print jobs 74 printing for Macintosh users 74 printing for Windows users 74 Resetting active bin 153 Resetting the printer 153 Resetting without replacing may affect print quality.
Unsupported USB device, please remove 155 Unsupported USB hub, please remove 155 USB drive removed 155 USB port 35 USB/USB 155 Utilities menu 133 V Verify print jobs 74 printing for Macintosh users 74 printing for Windows users 74 View supplies 155 viewing reports 167 W Waiting 155 Windows wireless network installation 39 wired network setup using Windows 43 wired networking using Macintosh 43 Wireless menu 111 wireless network configuration information 38 installation, using Macintosh 41 installati
Printed in USA G510-7577-01
