Projector IN5132/IN5142/IN5134/IN5134a/ IN5144/IN5144a/IN5135/IN5145 User's Manual (detailed) Network Guide Thank you for purchasing this product. This manual only explains the network function of this product. For proper use of this product, refer to this manual and the other manuals for this product. WARNING ►Before using this product, be sure to read all manuals for this product. After reading them, store them in a safe place for future reference.
Contents Contents Caution ........................................................................................... 4 1. Connection to the network ....................................................... 5 1.1 System requirements .................................................................................. 5 1.1.1 Required equipment preparation ...................................................................................... 5 1.1.2 Hardware and software requirement for computer ...........
Contents 6. Network Bridge Function ........................................................ 52 6.1 Connecting devices ................................................................................... 6.2 Communication set up ............................................................................... 6.3 Communication port .................................................................................. 6.4 Transmission method ......................................................................
Caution Caution To use the wireless network function of this projector, you must use the optional USB wireless adapter which is designated. For precautions according to the standards and laws, refer to the documents that come with the adapter. [Restrictions on plugging and unplugging the USB wireless adapter] Before you insert or pull out the USB wireless adapter from the projector, turn off the power of the projector and pull out the power cord’s plug from the outlet.
1. Connection to the network 1. Connection to the network 1.1 System requirements 1.1.1 Required equipment preparation The following equipment is required to connect the projector to your computer through the network. ■ Common The projector: 1 unit, Computer : minimum 1 set ■ Depending on how you want to connect 1) For the wired connection *1 LAN cable (CAT-5 or greater): 1 piece 2) For the wireless connection *2 - Projector side IEEE802.
1. Connection to the network 1.1 System requirements (continued) NOTE • The network communication control is disabled while the projector is in standby mode if the STANDBY MODE item is set to SAVING. Set the STANDBY MODE to NORMAL to set up the network communication to the projector. (&SETUP menu in the Operating Guide) • You can get the latest application versions for the projector's network functions and the latest information for this product from the InFocus website (www. infocus.com/support). 1.
1. Connection to the network 1.3 Manual network connection setting - Wired LAN This section explains how to set network connections up manually. 1.3.1 Equipment connection Connect the projector and a computer with a LAN cable. * Before connecting with an existing network, contact the network administrator. Next, check the following computer settings. 1.3.2 Network settings This provides an explanation of network connection settings for Windows® 7 and Internet Explorer.
1. Connection to the network 1.3 Manual network connection setting - Wired LAN - (continued) 5) Right-click "Local Area Connection" to open the menu, and select "Properties". 6) Select "Internet Protocol Version 4 (TCP/IPv4)" and click [Properties]. 7) Select "Use the following IP address" and configure the IP address, Subnet mask and Default gateway for the computer accordingly.
1. Connection to the network 1.3 Manual network connection setting - Wired LAN - (continued) [About IP address] ■ Setting manually The Network address portion of the computer and the projector's IP address must match. In addition, the computer's IP address must be unique from any other device, including the projector, in the network. For example: The projector’s settings are as follows: IP address: 192.168.1.254 Subnet mask: 255.255.255.0 (Network address: 192.168.
1. Connection to the network 1.3 Manual network connection setting - Wired LAN - (continued) 1.3.3 “Internet Option” setting 1) Click “Internet Options” in the “Network and Sharing Center” window to open the “Internet Properties” window. 2) Click the “Connections” tab and then click the [LAN settings] button to open “Local Area Network (LAN) Settings”. 3) Uncheck all boxes in the “Local Area Network (LAN) Settings” window. After completing the settings, click [OK] to close the window.
1. Connection to the network 1.4 Manual network connection setting - Wireless LAN Using the optional USB wireless adapter on the projector enables the projector and computer to communicate in both Ad-Hoc and Infrastructure modes. This section explains how to set up a wireless LAN connection manually. 1.4.1 Preparation for wireless LAN connection Fig. 1.4.1.a Without an access point communication (Ad-Hoc) Fig. 1.4.1.
1. Connection to the network 1.4 Manual network connection setting - Wireless LAN - (continued) 1.4.2 Wireless LAN connection set up Using the standard Windows® 7 wireless LAN utility, set up the initial Wireless LAN settings for the projector as follows: Connection Control : Ad-Hoc SSID : wireless Channel :1 Encryption rating : None IP address : 192.168.10.254 * You can change these settings using your computer's web browser or from the projector's Network menu. Refer to section 3.1.
1. Connection to the network 1.4 Manual network connection setting - Wireless LAN - (continued) 4) Select "Use the following IP address" and configure the IP address, Subnet mask and Default gateway for the computer accordingly. After completing the settings, click [OK] to close the window. [About the IP address] The Network address portion of the IP address setting on your computer and your projector must match.
1. Connection to the network 1.4 Manual network connection setting - Wireless LAN - (continued) 5) Right-click "Wireless Network Connection" to open the menu, and select "Connect / Disconnect". 6) From the connectable wireless networks, select the SSID of the projector (set to "wireless" by default), and click [Connect]. If you have enabled encryption, a window asking for the encryption key will be displayed. Input the associated encryption key.
2. Network Presentation 2. Network Presentation The projector can display or play back computer screen images and audio that are transmitted through the network. This Network Presentation feature will help you make presentations and conduct conferences smoothly. Wireless LAN Wired LAN To present over the network, a proprietary software application, "LiveViewer", is required. You can download it from the InFocus website (www.infocus.com/support).
3. Web Control 3. Web Control You can adjust or control the projector via a network from a web browser on a computer that is connected to the same network. NOTE • Internet Explorer® 6.0 or later is required. • If JavaScript® is disabled in your web browser configuration, you must enable JavaScript® in order to use the projector web pages properly. See the Help files for your web browser for details on how to enable JavaScript®. • We recommend that all web browser updates are installed.
3. Web Control 3.1 Projector Web Control 3.1.1 Logon To use the Projector Web Control function, you need to logon with your user name and password. Below are the factory default settings for user name and password. User name Password Administrator Logon window Enter your user name and password, and then click the [OK]. If you logon successfully, the following screen will be displayed: Main menu Click the desired operation or configuration item on the main menu.
3. Web Control 3.1 Projector Web Control (continued) 3.1.2 Network Information Displays the projector’s current network configuration settings. Item Common Information Projector Name Wireless Information Displays the projector name. Displays the current settings of wireless LAN. Mode Displays the wireless LAN communication mode. DHCP Displays the DHCP settings. IP Address Displays the IP address. Subnet Mask Displays the subnet mask. Default Gateway Displays the default gateway.
3. Web Control 3.1 Projector Web Control (continued) 3.1.3 Network Settings Displays and configures network settings. Item Common Setup Description Used for configuring settings common to both the wireless and wired LAN. Projector Name Configures the name of the projector. The Projector Name can be up to 64 alphanumeric characters. Only letters, numbers and following symbols can be used. !"#$%&'()*+,-./:;<=>?@[\]^_`{|}~ and space. A projector name is pre-assigned by default.
3. Web Control 3.1 Projector Web Control - Network Settings (continued) Item Wireless Setup Description Used for configuring wireless LAN settings. Mode Select "Ad-Hoc" or "Infrastructure". IP Configuration Configures network settings. DHCP ON Enables DHCP. DHCP OFF Disables DHCP. IP Address Configures the IP address when DHCP is disabled. Subnet Mask Configures the subnet mask when DHCP is disabled. Default Gateway Configures the default gateway when DHCP is disabled.
3. Web Control 3.1 Projector Web Control - Network Settings (continued) Item Wired Setup IP Configuration Description Used for configuring wired LAN settings. Configures network settings. DHCP ON Enables DHCP. DHCP OFF Disables DHCP. IP Address Configures the IP address when DHCP is disabled. Subnet Mask Configures the subnet mask when DHCP is disabled. Default Gateway Configures the default gateway when DHCP is disabled.
3. Web Control 3.1 Projector Web Control (continued) 3.1.4 Port Settings Displays and configures communication port settings. Item PJLink TM Port (Port:4352) Configures the PJLink TM port (Port:4352). Port open Click the [Enable] check box to use port 4352. Authentication Click the [Enable] check box when authentication is required for this port. My Image Port (Port:9716) Configures the My Image Port (Port:9716). Port open Click the [Enable] check box to use port 9716.
3. Web Control 3.1 Projector Web Control - Port Settings (continued) Item SNMP Port Description Configures the SNMP port. Port open Click the [Enable] check box to use SNMP. Trap address Configures the destination of the SNMP Trap in IP format. • The address allows an IP address or domain name if a valid DNS server is configured in Network Settings. The maximum length of the host or domain name is up to 255 characters. Download MIB file Downloads a MIB file from the projector.
3. Web Control 3.1 Projector Web Control (continued) 3.1.5 Mail Settings Displays and configures e-mail addressing settings. Item Description Send Mail Click the [Enable] check box to use the e-mail function. Configure the conditions for sending e-mail under the Alert Settings. SMTP Server Address Configures the address of the mail server in IP format. • The address allows an IP address or domain name if a valid DNS server is configured in Network Settings.
3. Web Control 3.1 Projector Web Control (continued) 3.1.6 Alert Settings Displays and configures failure & alert settings. Item Description Cover Error The lamp cover is not installed correctly. Fan Error The cooling fan is not operating. Lamp Error The lamp does not light, and the projector's interior may be overheated. Temp Error The projector's interior may be overheated. Air Flow Error The internal temperature is rising. Cold Error The projector's interior may be too cold.
3. Web Control 3.1 Projector Web Control - Alert Settings (continued) The Alert Items are shown below. Item Description Alarm Time Configures the Alarm Time parameters. (Only Lamp Time Alarm and Filter Time Alarm.) SNMP Trap Click the [Enable] check box to enable SNMP Trap alerts. (Except for Schedule Execution Error, Lamp Time Alarm, Filter Time Alarm, Filter Status Notification and Transition Detector Alarm.) Send Mail Click the [Enable] check box to enable e-mail alerts.
3. Web Control 3.1 Projector Web Control (continued) 3.1.7 Schedule Settings Displays and configures schedule settings. Item Description Daily Configures the daily schedule. Sunday Configures the Sunday schedule. Monday Configures the Monday schedule. Tuesday Configures the Tuesday schedule. Wednesday Configures the Wednesday schedule. Thursday Configures the Thursday schedule. Friday Configures the Friday schedule. Saturday Configures the Saturday schedule. Specific date No.
3. Web Control 3.1 Projector Web Control - Schedule Settings (continued) The schedule settings are shown below. Item Description Schedule Click the [Enable] check box to enable the schedule. Date (Month/Day) Configures the month and date. This item appears only when Specific date (No. 1-5) is selected. Click the [Apply] button to save the settings. The current event settings are displayed on the schedule list. To add additional functions and events, configure the following items.
3. Web Control 3.1 Projector Web Control - Schedule Settings (continued) NOTE • After the projector is moved, check the date and time set for the projector before configuring the schedules. • The internal clock’s time may not remain accurate. Using SNTP is recommended to maintain accurate time.
3. Web Control 3.1 Projector Web Control (continued) 3.1.8 Date/Time Settings Displays and configures the date and time settings. Item Description Current Date Configures the current date in year/month/day format. Current Time Configures the current time in hour:minute:second format. Daylight Savings Time Click the [ON] check box to enable daylight savings time and set the following items. Configures the date and time when daylight savings time begins.
3. Web Control 3.1 Projector Web Control - Date/Time Settings (continued) Item Description Time difference Configures the time difference. Set the same time difference to match your computer. If unsure, consult your IT manager. SNTP Click the [ON] check box to retrieve Date and Time information from the SNTP server and set the following items. SNTP Server Address Configures the SNTP server address in IP format.
3. Web Control 3.1 Projector Web Control (continued) 3.1.9 Security Settings Displays and configures passwords and other security settings. Item User Account Description Configures the user name and password. User name Configures the user name. The text can be up to 32 alphanumeric characters. Password Configures the password. The text can be up to 255 alphanumeric characters. Re-enter Password Reenter the above password for verification.
3. Web Control 3.1 Projector Web Control (continued) 3.1.10 Projector Control The projector can be controlled using the items on the screen. The item categories are shown in the main menu. Most of the items have a submenu. Refer to the table below for details. NOTE • The setting values may not match the actual values if the user changes the value manually. In that case, refresh the page by clicking the [Refresh] button.
3. Web Control 3.1 Projector Web Control - Projector Control (continued) Item PICTURE BRIGHTNESS CONTRAST GAMMA COLOR TEMP COLOR TINT SHARPNESS ACTIVE IRIS MYMEMORY SAVE MYMEMORY RECALL IMAGE ASPECT OVER SCAN V POSITION H POSITION H PHASE H SIZE AUTO ADJUST EXECUTE INPUT PROGRESSIVE VIDEO NR COLOR SPACE COMPONENT VIDEO FORMAT S-VIDEO VIDEO FORMAT VIDEO HDMI FORMAT HDMI 1 HDMI FORMAT HDMI 2 HDMI RANGE HDMI 1 HDMI RANGE HDMI 2 (continued on next page) 34 Description Adjusts the brightness setting.
3. Web Control 3.
3. Web Control 3.1 Projector Web Control - Projector Control (continued) Item AUDIO VOLUME SPEAKER AUDIO SOURCE COMPUTER IN1 AUDIO SOURCE COMPUTER IN2 AUDIO SOURCE - LAN AUDIO SOURCE - USB TYPE A AUDIO SOURCE - USB TYPE B AUDIO SOURCE HDMI 1 AUDIO SOURCE HDMI 2 AUDIO SOURCE COMPONENT AUDIO SOURCE S-VIDEO AUDIO SOURCE VIDEO AUDIO SOURCE AUDIO OUT STANDBY HDMI AUDIO HDMI 1 HDMI AUDIO HDMI 2 SCREEN LANGUAGE MENU POSITION V MENU POSITION H BLANK START UP MyScreen Lock MESSAGE TEMPLATE C.C. - DISPLAY C.C.
3. Web Control 3.1 Projector Web Control - Projector Control (continued) Item OPTION SOURCE SKIP COMPUTER IN1 SOURCE SKIP COMPUTER IN2 SOURCE SKIP - LAN SOURCE SKIP USB TYPE A SOURCE SKIP USB TYPE B SOURCE SKIP HDMI 1 SOURCE SKIP HDMI 2 SOURCE SKIP COMPONENT SOURCE SKIP S-VIDEO SOURCE SKIP VIDEO AUTO SEARCH AUTO KEYSTONE DIRECT POWER ON AUTO POWER OFF SHUTTER TIMER USB TYPE B MY BUTTON-1 MY BUTTON-2 MY BUTTON-3 MY BUTTON-4 SERIAL PORT ECHO Description Selects the Source Skip - COMPUTER IN1 setting.
3. Web Control 3.1 Projector Web Control - Projector Control (continued) Item OPTION (continued) REMOTE RECEIV. FRONT REMOTE RECEIV. REAR REMOTE FREQ. NORMAL REMOTE FREQ. HIGH REMOTE ID Description Turns the front IR sensor on/off. Turns the rear front IR sensor on/off. Turns the remote control signal frequency normal function on/off. Turns the remote control signal frequency high function on/ off. Selects Remote ID setting. This item is executed when the button is clicked.
3. Web Control 3.1 Projector Web Control (continued) 3.1.11 Remote Control Remote control functions are assigned in the Web Remote Control screen. Do not attempt to control the projector using both the projector's remote control and the Web Remote Control simultaneously. Some operational errors may occur. Item Description STANDBY Assigned the same operation as the STANDBY button. ON Assigned the same operation as the ON button. COMPUTER IN1 Assigned the same operation as the COMPUTER IN1 button.
3. Web Control 3.1 Projector Web Control - Remote Control (continued) NOTE • The Web Remote Control does not support repeated functions when a button is clicked down and held. • Since the repeat function is not available, click the button repeatedly as many times as you require. • Even if you click and hold the button, the Web Remote Control only sends your request command once. Release the button, and click it again.
3. Web Control 3.1 Projector Web Control (continued) 3.1.12 Projector Status Displays the settings and status of the projector. Item Description Error Status Displays the current error status. Lamp Time Displays the current lamp usage time. Filter Time Displays the current filter usage time. Filter Status Displays the current cleanliness level of the air filter. Power Status Displays the current power status. Input Status Displays the current input signal source.
3. Web Control 3.2 Crestron e-Control® Tab The Main window as shown above is displayed at first. However, if you have enabled User Password on the Tools window (&46), a dialog prompting you to enter the password as shown on the right will be displayed, and no operation will be enabled until you have entered the password. After entering the preset password, the dialog disappears and the Main window will be displayed.
3. Web Control ® 3.2 Crestron e-Control (continued) 3.2.1 Main window 1 4 2 3 You can operate the projector's basic controls on this screen. NOTE • If the projector is in the standby mode, only the [Power] button can be operated. 1 Click a button and operate as follows: Button Power Vol -/ Vol + Mute Description Turns the power on/off. Adjusts the volume setting. Turns the audio mute on/off. 2S ources List You can click a button to switch the input channel.
3. Web Control 3.2 Crestron e-Control® - Main window (continued) 3C lick a button and operate as follows: To show the hidden buttons, click the ◄ / ► icons at the left and right ends. Button Freeze Contrast Brightness Color Sharpness Magnify Auto Blank Description Turns Freeze on/off. Adjusts the contrast setting. Adjusts the brightness setting. Adjusts the color setting. Adjusts the sharpness setting. Controls the magnification setting using the [+] / [-] buttons.
3. Web Control ® 3.2 Crestron e-Control (continued) 3.2.2 Tools window 2 1 4 5 3 Configures the settings between the projector and Crestron® control system. Click the [Exit] button to return to the Main window. NOTE • Two-byte characters should not be used. • This window must contain data. It cannot be left blank. 1C restron Control Configures the settings of Crestron® control system devices. Item IP Address IP ID Port Description Configures the IP address of the control system.
3. Web Control 3.2 Crestron e-Control® - Tools window (continued) 3 P rojector (continued) Configures the network settings of the projector. Item DHCP IP Address Description Enables DHCP. Configures the IP address when DHCP is disabled. Subnet Mask Configures the subnet mask when DHCP is disabled. Default Gateway DNS Server Configures the default gateway when DHCP is disabled. Configures the DNS server address when DHCP is disabled. To apply the settings, click the [Send] button.
3. Web Control ® 3.2 Crestron e-Control (continued) 3.2.3 Info window 1 2 Displays the settings and status of the projector. Click the [Exit] button to return to the Main window. 1P rojector Information Item Projector Name Location MAC Address Resolution Lamp Hours Assigned To: Description Displays the projector name settings. Displays the projector's location name. Displays the projector's wired LAN MAC address.
3. Web Control 3.2 Crestron e-Control® (continued) 3.2.4 Help Desk window Sends/receives messages to/from the administrator for Crestron RoomView® Express. Button Send 48 Description Sends a message. Check the received message.
3. Web Control ® 3.2 Crestron e-Control (continued) 3.2.5 Emergency Alert When the administrator for Crestron RoomView® Express sends out an alert message, it will be displayed on the screen. You can reply to the alert message via a chat format. Input a message in the box below the alert message, and click the [Send] button. NOTE • For details about the Emergency Alert, refer to the manual of Crestron RoomView® Express.
4. My Image Function 4. My Image Function The projector can display still images that are transferred via the network. Transfer image 1 2 3 4 Display image (ex. ) MY IMAGE transmission requires a proprietary software application for your computer. Use the application to transfer the image. It can be downloaded from the InFocus website (www.infocus.com/support). For more information, refer to the application manual. To display a transferred image, select the MY IMAGE item in the NETWORK menu.
5. Messenger Function 5. Messenger Function The projector can display text messages transferred via the network on the screen and play back audio inside the projector. Text messages can be typed in the computer and displayed immediately or a message which has been stored in the projector can be displayed. Transfer text message 1 2 3 4 12 Display text message (ex. ) The Messenger function requires a proprietary software application for your computer.
6. Network Bridge Function 6. Network Bridge Function This projector is equipped with the NETWORK BRIDGE function to perform mutual conversion of a network protocol and a serial interface. By using the NETWORK BRIDGE function, a computer that is connected to the projector via wireless or wired LAN is able to control an external device via RS232 communication using the projector as a network terminal.
6. Network Bridge Function 6.2 Communication set up To set up communication using NETWORK BRIDGE for the projector, use the COMMUNICATION menu. Open the projector menu and select the OPTION - SERVICE - COMMUNICATION menu. (OPTION menu > SERVICE > COMMUNICATION in the Operating Guide) 1) In the COMMUNICATION TYPE menu, select NETWORK BRIDGE (WIRELESS or WIRED depending on the type of connection you use) for the CONTROL port.
6. Network Bridge Function 6.4 Transmission method The transmission method can only be selected when the NETWORK BRIDGE is selected for the COMMUNICATION TYPE. (OPTION menu > SERVICE > COMMUNICATION in the Operating Guide) HALF-DUPLEX FULL-DUPLEX 6.4.1 HALF-DUPLEX This method allows the projector to make two way communication, either transmitting or receiving data, in a single direction at a time.
6. Network Bridge Function 6.4 Transmission method (continued) NOTE • When using the HALF-DUPLEX method, the projector can send out a maximum of 254 bytes at once. • If the response data from the external device does not need to be monitored and the RESPONSE LIMIT TIME is set to OFF, the projector can receive the data from the computer and send it out to an external device continuously. The default setting is OFF. 6.4.
7. Other Functions 7. Other Functions 7.1 E-mail Alerts The projector can automatically send an alert message to specified e-mail addresses when the projector detects a maintenance or error condition. NOTE • Up to five e-mail addresses can be specified. • The projector may be not able to send an e-mail if the projector suddenly loses power. Mail Settings (&24) To use the projector’s e-mail alert function, configure the following items through a web browser.
7. Other Functions 7.1 E-mail Alerts (continued) 5) Click [Alert Settings] on the main menu to configure the E-mail Alerts settings. 6) Select and configure each alert item. Refer to item 3.1.6 Alert Settings (&31) for further information. 7) Click the [Apply] button to save the settings.
7. Other Functions 7.2 Projector Management using SNMP SNMP (Simple Network Management Protocol) enables you to manage projector failure and warning status information from a computer on the network. The SNMP management software is required on the computer to use this function. NOTE • SNMP functions should be managed by a network administrator. • SNMP management software must be installed on the computer to monitor the projector via SNMP.
7. Other Functions 7.3 Event Scheduling The scheduling function enables to set up scheduled events including power on / power off. It helps the projector become "self-managed". NOTE • You can schedule the following types of events: Power, Input Source, My Image, Messenger, Slideshow. (&28) • The power on event has the lowest priority among the all events that are defined simultaneously. • There are 3 types of Scheduling, 1) daily 2) weekly 3) specific date.
7. Other Functions 7.3 Event Scheduling(continued) Schedule Settings (&27) Schedule settings can be configured from a web browser. Example: If the IP address of the projector is set to 192.168.1.10: 1) Enter “http://192.168.1.10/” into the address bar of the web browser, and select Projector Web Control from the selection window. 2) Enter your user name and password, and then click the [OK]. 3) Click [Schedule Settings] on the main menu and select the required schedule item.
7. Other Functions 7.3 Event Scheduling(continued) Date/Time Settings (&30) The Date/Time setting can be adjusted from a web browser. Example: If the IP address of the projector is set to 192.168.1.10: 1) Enter “http://192.168.1.10/” into the address bar of the web browser, and select Projector Web Control from the selection window. 2) Enter your user name and password, and then click the [OK]. 3) Click the [Date/Time Settings] on the main menu and configure each item. Refer to item 3.1.
7. Other Functions 7.4 C ommand Control via the Network You can configure and control the projector via the network using RS-232 commands. Communication Port Port no. 23 (TCP #23) is assigned for command and control. Command Format You can use RS-232 commands without any changes. (RS-232 Communication in the Operating Guide - Technical) Automatic Connection Break The TCP connection will be automatically disconnected after 30 seconds of inactivity.
7. Other Functions 7.5 Crestron RoomView® Crestron RoomView® is a multi-user resource management program provided by Crestron Electronics, Inc. It is an application for managing and controlling the projector and other AV devices collectively. For details about the Crestron RoomView®, refer to the Crestron® website. URL: http://www.crestron.com (as of May 2012) The following communication interfaces can be used to manage the entire facility.
8. Troubleshooting 8. Troubleshooting Problem Can't communicate Likely Cause Things to Check Weak radio signal • Bring the computer and projector closer together. • Radio waves won’t go through concrete and metal (steel doors, etc.) – Cannot communicate due to wireless / encryption configuration settings. If there is a wireless configuration utility loaded on your computer, check its settings. Refer the manual of your configuration utility.
9. Specifications 9. Specifications Item Specifications Control software Dedicated computer application and Web browser Corresponding protocol TCP/IP, DHCP client and HTTP server Network Wireless LAN (IEEE802.
10. Warranty and after-sales service 10. Warranty and after-sales service If a problem occurs with the equipment, read the 8. Troubleshooting (&64) section first and review all suggestions. If you still have a problem after that, contact your dealer or service company. They will tell you what your projector's warranty status is.