DVX Plus Feature Package 3 Mach I and II/III/IV Single Line Telephone User Guide
DVXPlus Mach I and II/III/IV Digital Telephone Systems (Feature Package 3) Single Line Telephone User Guide Issue 3.
I Issue Release Date Changes 1 12-98 Includes Feature Package 1 enhancements. 2 8-99 Includes Feature Package 2 {FP2} enhancements. Content contains extensive revisions. 3 5-00 Includes Feature Package 3 {FP3} enhancements. User Guide has been reformatted. 3.1 9-00 Content contains updated material. LIFE SUPPORT APPLICATIONS POLICY VODAVI Technology, Inc. products are not authorized for and should not be used within Life Support applications.
Contents Account Codes ................................................................................ 1 Call Back ............................................................................................. 1 Call Forwarding ............................................................................... 2 All Calls ....................................................................................... 2 Busy/No Answer .....................................................................
ii September 2000 Least Cost Routing ......................................................................... 9 LCR Operation and Queuing .............................................. 9 LCR Queue Call Back ............................................................. 9 Meet Me Page ............................................................................... 10 Answering a Meet Me Page ............................................. 10 Message Waiting (MSG) ..............................................
Account Codes 1 Account Codes SLT stations can enter an account code to identify the call or the calling station. Entering Account Code before a call: 1. Lift the handset. 2. Dial [627]. 3. Dial the account code. 4. Dial [9] or CO Access code. A dial tone is heard. 5. Dial the desired number. Entering Account Code during a call: 1. Depress the hookswitch momentarily. 2. Dial [627]. Your call will be placed on hold while you enter your account code. 3. Dial the account code.
2 Call Forwarding Call Forwarding All Calls 1. 2. 3. 4. Lift the handset. Dial [640 + 6]. Dial station number where calls are to be forwarded. Replace the handset. Busy/No Answer 1. Lift the handset. 2. Dial [640]. 3. Dial the desired call forward code: [7] = No Answer calls [8] = Busy calls [9] = Busy/No Answer calls 4. Dial station number where calls are to be forwarded. A confirmation tone will be heard. 5. Replace the handset.
Call Park 3 Remove Call Forward, DND, & Personalized Msgs A convenient code has been incorporated to cancel either Call Forwarding, Do Not Disturb, or Personalized Messages when the SLT user has forgotten which mode is active on the phone. 1. Lift the handset. A notification tone is heard. 2. Dial [662]. A confirmation tone is heard. 3. Replace handset. Station Off-Net Call Forward (via Speed Dial) To forward intercom and transferred calls to an off-net location. 1. Lift the handset. 2.
4 Call Park 4. Depress hookswitch momentarily. An intercom dial tone is heard. 5. Dial [438]. (The 1st call is returned and the 2nd call is placed in Personal Park). The user can alternately connect to the other call by doing a hook flash and dialing [438] as many times as necessary. Station Park While connected to an outside line: 1. Press the TRANS button. 2. Dial [439] + XXX (station number). To Retrieve a Station Parked Call: 1. Lift the handset. 2.
Call Pickup 5 To Retrieve a Parked Call: 1. Lift the handset. 2. Press the pound [#] key. 3. Dial Park Location (430 to 437) where the call was parked. Call Pickup Directed Call Pickup Upon hearing an unattended telephone ringing: 1. Lift the handset. 2. Dial [#1]. 3. Dial station number of ringing telephone. Group Call Pickup Upon hearing an unattended telephone ringing: 1. Lift the handset. 2. Dial [#0]. You will be connected to incoming intercom or outside line call.
6 Camp-On Making an Unscreened Transfer 1. Briefly depress and release the hookswitch. 2. Dial desired intercom number. 3. Hang up to complete transfer. PBX/Centrex Transfer While connected to a PBX or Centrex CO Line: 1. Briefly depress and release the hookswitch. An intercom dial tone is heard. 2. Dial [660]. A Flash command is presented to the PBX or Centrex CO Line and a stutter tone is heard. 3. Dial desired telephone number. 4. Replace handset to complete transfer.
CO Line Queuing 7 Receiving a Camp-On When a Camp-On warning tone is received through the handset while you are on a CO call, you can: Hang up the present call, take the new call, or ignore the Camp-On signal. Also refer to the Conference w/Personal Park feature. CO Line Queuing 1. Dial outside line access code. You will receive a busy tone. 2. Briefly depress and release the hookswitch. 3. Dial [621]. A confirmation tone is heard.
8 Do Not Disturb (DND) Conference w/Personal Park While connected to an outside line: 1. Depress hookswitch momentarily. An intercom dial tone is heard. 2. Dial [438]. (The first call is placed in Personal Park). 3. Dial desired number for second call. 4. Depress hookswitch momentarily. An intercom dial tone is heard. 5. Dial [664]. All three parties are conferenced. 6. Hang up to terminate conference. Do Not Disturb (DND) If you have been given the ability to place your phone in Do Not Disturb: 1.
Least Cost Routing Least Cost Routing LCR Operation and Queuing To place an outside call when LCR has been enabled: 1. 2. 3. 4. Lift the handset. Dial [9]. Dial desired phone number (1 + area code + number). Wait for answer. If the 911 feature is active, [800] is the LCR access code, instead of 9. If all available lines are busy, remain off-hook for four (4) seconds to automatically be queued onto LCR for an available line. LCR Queue Call Back If an LCR Queue Call Back has been activated: 1.
10 Meet Me Page Meet Me Page To request another party meet you on a page: 1. Dial the desired two or three-digit paging code, 2. Request that party meet you on the page. 3. Do not hang up; wait for the requested party to answer. Answering a Meet Me Page Go to the nearest telephone: Dial [770]. You will be connected to the party that paged you. Message Waiting (MSG) Answering a Message Waiting If your message waiting lamp is flashing, or there is an interrupted dial tone when you lift the handset: 1.
Name in Display Programming 11 Name in Display Programming Every SLT extension has the capability to program the user’s name so that people using display telephones will see the name instead of the station number. 1. Lift the handset. 2. Dial [690]. 3. Enter your name (up to 7 letters) using the codes as listed.
12 Off-Hook Preference Off-Hook Preference If your phone is programmed for Off-Hook Preference, you will hear outside line dial tone when lifting the handset. When this operation is desired, you may not have access to all features contained in this User Guide. However, consult your Centrex or PBX User Guide for additional features you may have. Also refer to PBX/Centrex Transfer feature in this User Guide for transferring instructions.
Personalized Messages 13 3. Speak in normal tone of voice to deliver message. 4. Replace handset to terminate the page announcement. Stations off-hook or in DND will not hear the page announcement. Personalized Messages Each station can select a pre-assigned message to be displayed on the LCD of any Key Telephone calling that station. To select one of the ten available messages: 1. Dial [633]. 2. Dial the two-digit code for the message to display.
14 Placing Calls Placing Calls Intercom Call 1. Lift the handset. 2. Dial three-digit intercom number. You will hear: Ringing if called station is in “T” answering mode, -or- Two bursts of tone if called station is in “H” or “P” mode. 3. Hang up to end the call. Outside Call 1. Lift the handset. 2. Dial Line Group access code. 9 = LCR Line Group 1 800 = when E911 enabled 801 to 807 = Line Groups 3. Dial telephone number. Speed Dial 1. Lift the handset. 2. Dial [668]. 3.
Universal Day/Night Answer 15 Storing Station Speed Numbers CO Lines in Line Group 1 will be used for SLT Speed Dial. 1. 2. 3. 4. 5. Lift the handset. Dial [661]. Dial desired speed number bin (000-019). Dial telephone number you wish to store. Briefly depress and release the hookswitch. A confirmation tone is heard. Universal Day/Night Answer When the system is in Day or Night mode and you hear an outside line ringing at another station and wish to answer it: Dial [#5].
16 User Worksheets User Worksheets Station Speed Dial Numbers Bin Speed Number Bin 000 010 001 011 002 012 003 013 004 014 005 015 006 016 007 017 008 018 009 019 Speed Number
User Worksheets 17 SLT Default Numbering Plan Feature Code Feature Code Account Code, Enter 627 Flash Command to CO Line 660 ACD* Agent Help 574 Handset Receiver Gain 638+[G] ACD* Agent Login (Primary Grp) 572+[5UU] Hunt Group Pilot Numbers 45+[H] ACD* Agent Login (Secondary Grp) 582+[5UU] LCR or Line Grp 1 (LCR enabled) 9 ACD* Agent Logout (Primary Grp) 571+[5UU] LCR Queue Cancel 626 ACD* Agent Logout (Secondary Grp) 581+[5UU] Line Queue 621 ACD* Available /Unavailable 566 Messag
18 User Worksheets
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