User's Manual
Technical Document
430708-00
Rev. H
Indyme Solutions, Inc. 8295 Aero Place San Diego, CA 92123 USA +1.858.268.0717 +1.800.829.6141Page 4 of 5
Installation and Trouble shooting
1. Identify all programming characteristics before you begin programming or installation.
Netcode
Help button Addresses
Help button Modes
2. Program the required parameters into the CB951 Access Points first.
3. Use the first CB951 Access Point to clone the Netcode to all of the help buttons. This will ensure the same
Netcode is being assigned to all devices. You may also clone the Netcode from a known working help button
to all other help buttons. The Netcode may be programmed in the control unit and uploaded to the help
buttons with the correct software version. The Netcode cannot be cloned from a help button to an access
point.
4. Program the Alarm Address and Mode of each help button.
5. The help button will automatically exit any programming menu if no buttons are pressed for 30-seconds.
6. Install the help button in accordance with store policy, Indyme work order and/or Americans with Disabilities
Act guidelines where applicable.
The CB938 Help button uses two D-cell, 1.5-volt alkaline batteries. Always use the same type of battery for
optimum performance. DO NOT use rechargeable batteries in the help button. To replace the batteries, remove
the Phillips screw from the bottom cap of the help button. Remove the old batteries from the battery holder.
Install the two new batteries and replace the cover. The help button does not lose the programmed
characteristics when the batteries are removed.
Location Considerations
Help buttons are typically located at cash registers, service counters or other areas in which customers require
assistance. Stores and installers should be aware of the Americans with Disabilities Act (ADA) requirements for
accessibility.
Help buttons use a low powered transmitter, and operate best with a clear line of sight to the nearest receiver. Tall
shelving, merchandise and metal signs can block or reduce the help button signal.
Install the Help button
1. Verify help button placement with the Store Manager and according to provided instructions. Determine the
best mounting method before installing the help button, verify address programming.
2. The CB938 is designed to mount on warehouse style upright racks. Reference the CB44 Mounting Instructions
document for details. P/N:430565-00
3. From the final mounting location, press the SET button on the help button and verify the appropriate message is
broadcast over the desired output device.