Installation Instructions

Indyme Solutions, Inc. 8295 Aero Place San Diego, CA 92123 USA +1.858.268.0717 +1.800.829.6141 Page 4 of 6
Technical Document
430773-02
Rev. 5
Installation
The CB967 help button uses two 2/3A 3-volt lithium batteries. Always use the same type of battery for
optimum performance. DO NOT use rechargeable batteries in the help button. To replace the battery,
remove the help button from its mounting location, remove the old batteries from the battery holder,
and install the new lithium batteries. The help button does not lose the programmed characteristics
when the batteries are removed.
Location Considerations
Help buttons are typically located in areas where customers require assistance and service counters.
Stores and installers should be aware of the Americans with Disabilities Act (ADA) requirements for
accessibility.
Help buttons use a low powered transmitter, and operate best with a clear line of sight to the nearest
access point. Tall shelving, merchandise and metal signs can block or reduce the help button signals.
Help Button Assembly
The help button can be disassembled using a small screwdriver or other hard object. Find the release
mechanism on the front of the unit at the base, use the tool to press down on the release, gently slide
the button module towards you until it pops off the base. The base will remain in place if it has been
secured.
Install the Help button
1. Verify
help button placement with the Store Manager and according to provided instructions. Determine the
best mounting method before installing the help button, verify address programming.
Counter Top
Wall Mount
2. The CB967 MUST be installed on a base plate for all installations.
3. Indyme offers several different mounting options for the CB967 Help Button, please follow the specific
instructions for your installation.
4. Optional ancillary signage is available and includes installation instructions.
Press release
Slide Help Button module forward, then lift off base