User's Manual

Technical Document

Indyme Solutions, Inc. 8295 Aero Place  San Diego, CA 92123 USA +1.858.268.0717  +1.800.829.6141 Page 4 of 5

Location Considerations

Help buttons are typically located at cash registers, service counters or other areas in which customers may

require assistance. Stores and installers should be aware of the Americans with Disabilities Act (ADA)

requirements for accessibility.

Help buttons use a low powered transmitter, and operate best with a clear line of sight to the nearest receiver. Tall

shelving, merchandise and metal signs can block or reduce the help button signal.

Install the Help Button

1. Verify help button placement with the Store Manager and according to provided instructions. Determine

the best mounting method before installing the help button, verify address programming.

2. The CB961 has different mounting options available; wall, counter top, pole mount, etc. If using an

optional stand or mounting bracket, please refer to the installation instructions included

Wall Mounting

1. Remove the Top Cover of the help button by inserting a flat-blade

screwdriver into the slot below the Reset button and gently twisting until the

cover separates from the base.

2. Place the help button base against the wall at the desired height and mark

the location of the two (2) upper keyholes, and the one (1) lower mounting

hole.

3. Insert mounting hardware in the three (3) holes as follows;

a. wall anchors and screws if drywall or masonry

b. sheet metal screws or wood screws if the surface is solid

4. Secure the help button base to the wall using the hardware provided.

5. Place the help button cover back onto the base and snap into place.

6. From the final mounting location, press the SET button on the help button and verify the appropriate

message is broadcast over the desired output device.

Slot to open

Lower mounting hole

Upper mounting holes