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Technical Document

CB550 Customer Survey Call Box

INSTALLATION AND PROGRAMMING PROCEDURE

Scope

This document covers all the necessary instructions for installing the CB550

Customer Survey Call Box and how to program the call box using the Status

LEDs indicators. The Status LEDs are illuminated during programming and

various stages of survey box operation. The CB550 is programmed to work

with the Messaging and Telephony Server.

Overview

The Indyme CB550 Customer Survey Call Box includes a membrane switch

panel affixed to the front of the unit, with a Label Insert Sleeve in front of the

Membrane Panel. The Membrane Panel has 24 buttons, divided into two sets of

12 buttons each. The customer designs their survey card and inserts it into the

sleeve. The Label Insert Sleeve is designed to hold heavyweight cardstock cut to

" x 5.5". The unit is powered by non-field changeable batteries and

programming is performed using a combination of the membrane switches. The

survey box dimensions are 9.9" wide by 6.5" high by 1.0" in depth.

Figure 1:CB550 Survey Box without Label Insert

Take Inventory

Membrane

Switch(es)

Status LEDs, 1-3

Status LED 4

Verify that all items listed on the Indyme packing list were included in the

shipment as received from Indyme for this installation. Notify Indyme promptly of

any discrepancies. The installer is responsible for bringing all the necessary

tools. The call box is installed at the store using a mounting bracket, which is sold

separately. (The bracket mounting instructions are shipped with the brackets.)

CB550 Installation/Programming Instructions Page 1 P/N 430563-05 Rev B

Summary of content (4 pages)

PAGE 1
Technical Document CB550 Customer Survey Call Box INSTALLATION AND PROGRAMMING PROCEDURE Scope This document covers all the necessary instructions for installing the CB550 Customer Survey Call Box and how to program the call box using the Status LEDs indicators. The Status LEDs are illuminated during programming and various stages of survey box operation. The CB550 is programmed to work with the Messaging and Telephony Server.
PAGE 2
Technical Document Equipment Needed: These Installation and Programming Instructions Installation 1. Verify all six screws are tight and the unit is sealed. 2. Follow the Mounting Bracket instructions and mount the bracket in the desired location. 3. Using the alcohol and cleaning wipes, clean the back of the unit only. (Do not use alcohol to clean the front of the call box as it may damage the insert sleeve.) 4.
PAGE 3
Technical Document Note: If a period of one minute elapses with no buttons being pressed, after entering the Address Programming Mode, the system will exit the Address Programming Mode and any changes that were made will be lost. The system will beep for 1 second when exiting Address Programming Mode in this fashion. Use Buttons 1,2 and 3 to increment the ones, tens and hundreds of the call box address.
PAGE 4
Technical Document Programming the Mode: Using Buttons 7 and 9 Press and hold Membrane Switch buttons 7 and 9 simultaneously for about seven seconds to place the unit in Mode Programming Mode. Status LED 2 will flash and you will hear a short beep when the buttons have been held down long enough. 1. Press button 1 to increment the Mode value. Status LED 1 will flash and you will hear a short beep with each press. 2. Press button 12 to SAVE the new Mode value. The mode value will flash back on Status LED 1.