User manual

20After sales support

6 After sales support

Warranty information etc

Index Braille provides two (2) years of warranty on all embossers, following the Orgalime

S2000 agreement. During the warranty period Index Braille will cover the cost for the exchange

of parts including shipping cost. The distributor is responsible for local shipping and the direct

labor cost for repairing the unit.

Link to contact form.

Find a distributor

Link to users and service manuals

Link to knowledge base

Link to web manuals

6.1 Upgrading firmware, local speech etc

By upgrading the embosser firmware you will receive access to the latest firmware features and

bug fixes free of charge. Even to those in which where fixed after your purchase of the V4

embosser. Before upgrading the embosser make sure it is equipped with firmware 1.2.x or

higher. For further information see:

Downloads: http://www.indexbraille.com/Downloads/V4-downloads.aspx

Knowledge base: http://www.indexbraille.com/Support/Information-V4-Embossers/V4-

Knowledge-base.aspx

If your embosser is equipped with firmware 1.1.x, the firmware needs to first be updated with a

SD-card replacement. After the SD-card update, further firmware upgrades may come directly

from the Internet. Please contact support@indexbraille.com for further instructions.

6.2 Before contacting Index Support

First, please contact your local distributor who is responsible for your installation and general

service questions.

Before contacting Index Braille please check:

Is the embosser starting up correctly, power (green led) OK, echo "Ready" OK.

Make a hammer test by pressing HELP + ON LINE. Is all hammer block embossed

correctly?

Emboss a text file from Index CD directly with IbPrint. If this print out work correctly but not

you Braille editor, it indicates that your Braille editor is not properly setup.

Write down the serial number and firmware of your embosser.

Write down the fault description.