Instructions

Troubleshooting
Problem Solution
The APP says "Failed to
congure device network"
• Reset your Camera and connect it again.
• Some cameras only support 2.4GHz, while some routers have dual band,
2.4G/5G. Make sure you are connecting 2.4GHz only.
No audio
• Ensure audio function on camera is turned on.
• Ensure audio is turned up on viewing device.
Human detection not
working
• Ensure you have enabled “Human Detection” in the Device Settings screen
of the Imou LifeApp.
The device cannot work
normally or start?
• If the green light is on, check whether the router can connect to the
Internet. If Internet is working, restartthe camera.
• If the red light ashes, reset the camera, and then congure the camera
again.
• If the red light is on, it means the camera is faulty.
• Check the LED indicator status. If the light is not in green, press and hold
the reset button for 10 s to reset the the carmera.
How to connect the
camera to a new Wi-Fi?
• If the camera is oine, reset the camera, and the congure the camera
again.
Connection is overtime?
The device is oine?
• Check if the distance between the camera and the router, the camera and
the smart phone is within 5 m (16.4 ft) during the connection.
When the Micro SD card
is full, how is the recorded
video saved?
• When the Micro SD card is full, the system will overwrite the previous
recorded videos. Save the important information in time.
Check the indicator status: