Product Manual

IMD LLC_____________________________________________________ 4
10011-12 04/15
In the event of a defect in material or workmanship during the 24 month period from the
date of the original purchase, the manufacturer or its authorized dealer or repair center
will, at the manufacturer’s sole discretion, repair or replace the product on the terms and
conditions and with the limitations and exclusions as set forth below:
1. The manufacturer may repair the product with new or reconditioned parts or replace the
product with a new or reconditioned product of the same or substantially similar or
equivalent kind, and any replaced products or parts become the property of the
manufacturer.
2. This limited warranty does not cover damage caused by abuse, neglect, accident,
disaster, misuse, mishandling, improper packaging for shipping, improper installation,
improper operation, overload, mechanical impact, chemical impact or damage caused
by any chemicals other than the ones authorized to be used in connection with the
operation of the product, unauthorized repair or modification, use of non-proprietary or
aftermarket spare parts, or failure to follow the manufacturer’s instructions with respect
to the proper handling, operation, installation, service and maintenance of the product.
3. Normal wear and tear is not covered by this limited warranty.
4. To obtain warranty service, contact your dealer or the manufacturer to receive shipping
instructions and return authorization.
Service Hotline
1.864.968.0858
5. To obtain warranty service, defective parts must be shipped to the manufacturer. The
purchaser must pay the shipping charges to ship the parts to the manufacturer. If the
entire generator is returned for warranty service the gearbox must be drained of all
fluids, packaged in its original container, and shipping charges must be paid by the
purchaser. Return charges will be paid by the manufacturer.
6. This limited warranty does not cover any on-site repair.
7. Any repairs done under this limited warranty do not extend the warranty period beyond
the date of 24 months from the original purchase date.