User guide

10
TROUBLESHOOTING
If you experience difficulty using Defender™ F200+Bio after following the instructions in this User Guide, read
the following troubleshooting information.
• Check to make sure the device is plugged in properly.
• Check the light emitting diode (LED) status of Defender F200+Bio.
• Check the Frequently Asked Questions section at Imation.com/support.
Ta b l e 4 -1 : LED states for devices
State Description of state
Solid green Open—if no authentication mechanisms are set, any user can use
the device.
User has logged into the device—if users exist, it indicates that the
device has authenticated a user.
Flashing green The flash frequency is approximately once per second and
indicates that the device is waiting for a finger due to one of the
following situations:
• The device has just been plugged in and no user is currently
logged into the device.
• Software has initiated a biometric authentication or enroll
operation.
• A user has initiated a finger authentication operation for
example, by touching the device when it is in the “idle” waiting-
for-finger state. A device will remain in an idle state for only two
minutes before the LED turns red to indicate the device is
locked.
Flashing red
once
Failed fingerprint authentication attempt. The device will go back
to waiting for a finger (flashing green normal) after the failed
signal finishes.
Flashing LED
alternating
between red and
green
The device is waiting for a finger to authenticate but this is also
the last chance to authenticate before biometric access is
blocked. The frequency is approximately twice per second.
Flashing red The device is either powering up or is totally blocked. When
totally blocked, no authentication methods are available to allow a
user to log into the device; this indicates that the device needs to
be recycled.