Operations Manual

XXXX
Tour,
MPti
™
Long OperationsManual
Version
1
4 MPTI™TROUBLESHOOTING
4.1 First steps
Make sure that you have followed the
Player preparation section correctly as
failing to let the device boot up properly
will result in abnormal behaviour.
If that does not fix the fault, a reset of
the device will clear most issues: hold
the ON/OFF button for 15 seconds until
the option to restart the device appears
on screen. Tap on this option and let the
device boot up as normal.
If the fault persists, conduct a HARD
reset of the device: insert a paperclip into
the RESET button, located on the top of
the player just next to the ON/OFF
button. You will feel a small click when
the paperclip comes into contact with
the button. Let the device boot up as
normal.
IMPORTANT: Repeated use of the HARD
RESET button may damage the device.
Never insert a paperclip for longer than
one second as this may reset the player
back to factory defaults.
If these methods fail to solve the problem,
please check the list of common faults on
this page.
Please make sure to attach a
description of any faults found on
the device; this ensures that the
engineer will know what is wrong
with the device and find the quickest
possible solution.
4.2 Device Appears Dead on Startup
Reset the device with a paperclip and
start the player, observe if it boots up
normally. If it is still not responsive,
remove this device from circulation and
set aside for repair. Do not leave in a
charging rack.
4.3 Device does not boot up and
the screen continuously displays
the Android logo without starting
up
The device requires a Firmware re-upload.
Remove the device from circulation and
set aside for repair.
Do not leave it in a charging rack.
4.4 Device not displaying