User's Guide

MPi™ Troubleshooting
MPi DEVICE
First steps
Make sure that you have followed the Player preparation section correctly
as failing to let the device boot up properly will result in abnormal
behaviour.
If that does not fix the fault, a reset of the device will clear most issues:
hold the ON/OFF button for 15 seconds until the option to restart the
device appears on screen. Tap on this option and let the device boot up as
normal.
If the fault persists, conduct a HARD reset of the device: insert a paperclip
into the RESET button, located on the top of the player just next to the
ON/OFF button. You will feel a small click when the paperclip comes into
contact with the button. Let the device boot up as normal.
IMPORTANT: Repeated use of the HARD RESET button may damage the
device. Never insert a paperclip for longer than one second as this may
reset the player back to factory defaults.
If these methods fail to solve the problem, please check the list of
common faults below.
Device Appears Dead on Startup
Reset the device with a paperclip and start the player, observe if it boots
up normally. If it is still not responsive, remove this device from circulation
and set aside for repair.
Do not leave in a charin rack.
Device does not boot up and the screen continuously
displays the Android loo without startin up
The device requires a Firmware re-upload. Remove the device from
circulation and set aside for repair. Do not leave it in a charin rack.
Device not displayin reen LED after full chare
Take the device out and boot up as normal. Check the battery level by
pressing the SLEEP
button followed by the ON/OFF button. If the battery is
above 60%, use as normal.
Device not displayin either reen
or red LED but works outside of rack
Take the device out and boot up as normal. Check the battery level by
pressing the SLEEP button followed by the ON/OFF button. If the battery is
above 60%, use as normal.
Bluetooth share has stopped
If this message appears on screen, hold the ON/OFF button until the player
powers off. Restart the player as normal.
If the error reappears, repeat the procedure up to five times. If the problem
persists, please set aside for repair.
Screen not responsive
If the screen does not react to your touch, or if the screen has gone black
but white circles appear where you touch the screen, perform a hard reset
with a paperclip.
If the fault persists, please set aside for repair.
The screen is broken, double dots appear under
one finer or spurious dots appear across the screen
The screen is faulty, please set aside for repair.
User guide version: December 2018
Please make sure to attach a description of any faults found
on the device; this ensures that the engineer will know what is
wrong with the device and find the quickest possible solution.