Refrigerator User manual Free Standing Appliance Untitled-1 1 2017-07-12 7:07:01
Contents Safety information 4 Contents Important safety symbols and precautions: Severe warning signs for transportation and site Critical installation warnings Installation cautions Critical usage warnings Usage cautions Cleaning cautions Critical disposal warnings Additional tips for proper usage Saving Energy Tips This appliance is intended to be used in household and similar applications such as Instructions about the WEEE 6 6 7 10 11 16 19 20 21 22 23 23 Installation 24 Refrigerator at a glance
78 General Samsung Connect Samsung Family Hub LCD Do you hear abnormal sounds from the refrigerator? 78 82 83 84 85 Contents Troubleshooting English 3 Untitled-1 3 2017-07-12 7:07:01
Safety information Safety information • Before using your new Samsung Refrigerator, please read this manual thoroughly to ensure that you know how to operate the features and functions that your new appliance offers safely and efficiently.
Safety information • In order to avoid the creation of a flammable gas-air mixture if a leak in the refrigerating circuit occurs, the size of the room in which the appliance may be sited depends on the amount of refrigerant used. • Never start up an appliance showing any signs of damage. If in doubt, consult your dealer. The room must be 1 m³ in size for every 8 g of R-600a refrigerant inside the appliance.
Safety information Important safety symbols and precautions: Please follow all safety instructions in this manual. This manual uses the following safety symbols. WARNING Safety information Hazards or unsafe practices that may result in severe personal injury, property damage, and/or death. CAUTION Hazards or unsafe practices that may result in severe personal injury and/or property damage. NOTE Useful information that helps users understand or benefit from the refrigerator.
Safety information - This appliance contains a small amount of isobutane refrigerant (R-600a), a natural gas with high environmental compatibility that is, however, also combustible. When transporting and installing the appliance, care should be taken to ensure that no parts of the refrigerating circuit are damaged. • When transporting and installing the refrigerator, do not touch the water hose on the back side of the refrigerator.
Safety information Safety information • Do not bend the power cord excessively or place heavy objects on it. • Do not pull or excessively bend the power cord. • Do not twist or tie the power cord. • Do not hook the power cord over a metal object, place a heavy object on the power cord, insert the power cord between objects, or push the power cord into the space behind the appliance. • When moving the refrigerator, be careful not to roll over or damage the power cord.
• The appliance must be positioned so that the plug is accessible after installation. Safety information - Failing to do so may result in an electric shock or fire due to electric leakage. • Do not install this appliance in a humid, oily or dusty location, in a location exposed to direct sunlight and water (rain drops). - Deteriorated insulation of electrical parts may cause an electric shock or fire.
Safety information • Never use gas pipes, telephone lines, or other potential lightning attractors as an electrical ground. Safety information - You must ground the refrigerator to prevent any power leakages or electric shocks caused by current leakage from the refrigerator. - This may result in an electric shock, fire, explosion, or problems with the product. • Plug the power plug into the wall socket firmly. Do not use a damaged power plug, damaged power cord, or loose wall socket.
• Overload on any one door may fell the refrigerator, causing physical injury. Critical usage warnings WARNING Safety information • Do not insert the power plug into a wall socket with wet hands. - This may result in an electric shock. • Do not store articles on the top of the appliance. - When you open or close the door, the articles may fall and cause personal injury and/or material damage. • Do not insert hands, feet or metal objects (such as chopsticks, etc.
Safety information • Do not let children hang on the door or door bins. A serious injury may occur. • Do not let children go inside the refrigerator. They could become trapped. • Do not insert your hands into the bottom area under the appliance. Safety information - Any sharp edges may cause personal injury. • Do not store pharmaceutical products, scientific materials, or temperature sensitive products in the refrigerator.
• Do not spray volatile material such as insecticide onto the surface of the appliance. Safety information - As well as being harmful to humans, it may also result in an electric shock, fire, or problems with the product. • Never put fingers or other objects into the water dispenser hole, ice chute and ice maker bucket. - It may cause a personal injury or material damage.
Safety information • Do not put fridge shelf in upside down. Shelf stopper could not work. Safety information - It may cause a personal injury because of glass shelf drop. • Keep fingers out of “pinch point” areas. Clearances between the doors and cabinet are necessarily small. Be careful when you open the doors if children are in the area. • If a gas leak is detected, avoid any naked flames or potential sources of ignition, and air the room in which the appliance is standing for several minutes.
• If your refrigerator needs to be repaired or reinstalled, contact your nearest service center. Safety information - Failing to do so may result in an electric shock, fire, problems with the product, or injury. • If the interior or exterior LED lamp has gone out, contact your nearest service center. • If the refrigerator emits a burning smell or smoke, unplug the refrigerator immediately and contact your Samsung Electronics service center. - Failing to do so may result in an electric or fire hazards.
Safety information Usage cautions CAUTION • Do not re-freeze frozen foods that have thawed completely. Do not place carbonated or fizzy drinks in the freezer compartment. Do not put bottles or glass containers in the freezer. Safety information - When the contents freeze, the glass may break and cause personal injury. • Use only the ice maker provided with the refrigerator. • Have the refrigerator’s water supply connected only to a potable water supply.
Safety information - There is no need to disconnect the refrigerator from the power supply if you will be away for less than three weeks. However, if you will be away for more than three weeks, remove all the food and ice in the ice bucket, unplug the refrigerator, close the water valve, wipe excess moisture from the inside walls, and leave the doors open to prevent odors and mold. • Do not place glass or bottles or carbonated beverages into the freezer.
Safety information Safety information • If you have a long vacation planned or do not intend to use the refrigerator for a long period of time, (3 weeks or more) empty the refrigerator including the ice bucket, pull out the power plug, close the water valve, wipe excess moisture from the inside walls, and leave the doors open to prevent odors and mold. • When the refrigerator got wet by water, pull out the power plug and contact your Samsung Electronics service center.
Cleaning cautions CAUTION • Do not spray water directly on the inside or outside the refrigerator. Safety information - There is a risk of fire or electric shock. • Do not use a hair dryer to dry the inside of the refrigerator. • Do not place a lighted candle in the refrigerator to remove bad odors. - This may result in an electric shock or fire. • Do not spray cleaning products directly on the display. - Printed letters on the display may come off.
Safety information • Do not use abrasive or harsh cleansers such as window sprays, scouring cleansers, flammable fluids, muriatic acid, cleaning waxes, concentrated detergents, bleaches, or cleansers containing petroleum products on exterior surfaces (doors and cabinet), plastic parts, door and interior liners, and gaskets. Safety information - These can scratch or damage the material. • Do not clean glass shelves or covers with warm water when they are cold.
• Cyclopentane is used in the insulation. The gases in the insulation material require a special disposal procedure. Please contact your local authorities in regard to the environmentally safe disposal of this product. • Keep all packaging materials well out of the reach of children, as packaging materials can be dangerous to children. Safety information - If a child places a bag over his or her head, the child could suffocate.
Safety information • Temperature rise during defrosting complies with ISO requirements. If you want to prevent an undue rise in the temperature of frozen food while the appliance defrosts, wrap the frozen food in several layers of newspaper. • Do not re-freeze frozen foods that have thawed completely. Safety information Saving Energy Tips • Install the appliance in a cool, dry room with adequate ventilation.
This appliance is intended to be used in household and similar applications such as Safety information • staff kitchen areas in shops, offices and other working environments; • farm houses and by clients in hotels, motels and other residential type environments; • bed and breakfast type environments; • catering and similar non-retail applications.
Installation Follow these instructions carefully to ensure a proper installation of this refrigerator and to prevent accidents before using it. WARNING • • • • Use the refrigerator only for its intended purpose as described in this manual. Any servicing must be performed by a qualified technician. Dispose of the product packaging material in compliance with the local regulations. To prevent electric shock, unplug the power plug before servicing or replacing parts.
01 Auto Ice Maker (Ice Master) 02 1-Step Foldable Shelf 03 Water tank (Auto Water Fill) 04 CoolSelect+ (FlexZone) 05 Freezer 06 Door bins 07 2-Step Foldable Shelf 08 Water filter * applicable models only NOTE • • • • • Installation • • • For energy efficiency, keep all shelves, drawers, and baskets in their original positions. When closing the door, make sure the vertical hinged section is in the correct position to avoid scratching the other door.
Installation Step-by-step installation STEP 1 Select a site Select a site that: • • • • • • Has a solid, level surface without carpeting or flooring that may obstruct ventilation Is away from direct sunlight Has adequate room for opening and closing the door Is away from any heat sources Provides room for maintenance and servicing Has a temperature range between 10 °C and 43 °C CAUTION • Installation • If your refrigerator is equipped with an ice maker, secure extra space at the rear of the refrigerator
Clearance See the pictures and table below for space requirements for installation. B Width “A” 908 mm Height “B” 1749 mm Overall Height “C” 1777 mm 742 mm Depth “D” A D C 04 02 02 03 05 50 mm 02 135° 03 1575 mm 04 333.5 mm 05 908 mm 06 610 mm 07 64 mm 08 - 09 45.4 mm 10 1095.5 mm 11 1143 mm Installation 01 01 07 06 08 09 10 NOTE The measurements in the table above may differ slightly from the actual measurements, depending on the measuring and rounding method.
Installation STEP 2 Flooring If the refrigerator cannot pass through the entrance due to its size, see STEP 3 Door removal for entrance. NOTE Installation To prevent floor damage, make sure the front levelling legs are in the upright position. • The surface you install the refrigerator must support a fully loaded refrigerator. • To protect the floor, put a large piece of cardboard along the path to the refrigerator's final installation location.
STEP 3 Door removal for entrance If the refrigerator cannot pass through the entrance to your home or kitchen due to its size, follow these instructions to remove and then re-install the refrigerator's doors. If you do not need to remove the doors, go to page 36 to continue the installation procedure. WARNING Unplug the power cord of the refrigerator before removing the doors.
Installation Detach the fridge doors 1. With the door opened, remove the screws from the top cover. Installation 2. Disconnect the wires and the water tube from the left-side door. Do the following sequentially: • Decouple the connector. • While holding down one end of the water line coupler, disconnect the water tube. CAUTION Keep the water tube clips out of children’s reach. 3. • • • Remove the top hinges. Pull and remove the hinge lever. Then, remove the door hinge. Repeat this step on the other side.
4. Lift straight up to remove the door. • Repeat this step on the other side. CAUTION Do not remove both doors simultaneously. Make sure to remove one door at a time. Otherwise, any of the doors may fall and cause physical injury. Installation 5. Remove the middle hinge. • Remove the screw from the hinge using a Phillips screwdriver. • Remove 2 hex-head bolts from the hinge using an Allen wrench (5 mm). • Remove the middle hinge. • Repeat this step on the other side.
Installation Detach the CoolSelect+ (FlexZone) drawer 1. Lift up to remove the CoolSelect+ (FlexZone) basket. 2. Remove the wire cover with harness using a flat-head screwdriver. Installation 3. Press the locking tab to disconnect the wire connector. 4. Remove the hex-head bolt from each side using a socket wrench (10 mm) or a screwdriver.
5. Lift up to remove the drawer front of the CoolSelect+ (FlexZone) from the rail assembly. CAUTION • • Installation • Use caution when removing the rail assembly, which may fall off causing damage to the floor. Make sure to put the CoolSelect+ (FlexZone) drawer in place after removing or mounting the CoolSelect+ (FlexZone) basket. The CoolSelect+ (FlexZone) drawer may not open or close if the freezer drawer is not in place. Do not store too much food in the CoolSelect+ (FlexZone) drawer.
Installation Detach the freezer drawer 1. Push the upper basket to the end, and then pull up to remove. 2. Pull up to remove the lower basket from the rail assembly. Installation 3. Press down the hooks to unlock the rail assembly. 4. While holding the upper area of the drawer front of the freezer, slide out all the way to remove the freezer drawer from the rail assembly.
CAUTION • • • • While the lower basket is fully open, put the upper basket into the freezer drawer. Make sure the wheels of the upper basket are on the end of the rails of the lower basket. Put the wheels of the upper basket on the end of the rails of the lower basket. Then, slide the upper basket all the way to the front. Installation • Make sure you mount the freezer baskets in the right position. Otherwise, the drawer will not open or close properly, which causes frost to build up.
Installation STEP 4 Levelling the refrigerator CAUTION • • • • The refrigerator must be levelled on a flat, solid floor. Failing to do so can cause damage to the refrigerator or physical injury. Levelling must be performed with the refrigerator empty. Make sure no food items are inside the refrigerator. Also, open the freezer drawer and remove the lower basket. For safety reasons, adjust the refrigerator so that the front is a little higher than the rear.
STEP 5 Adjust the door height and the door gap Snap rings The height of a door can be adjusted using the provided snap rings, which come in 4 different sizes (1 mm, 1.5 mm, 2 mm, and 2.5 mm). To adjust the height of a door 1. Check the height difference between the doors, and then raise and hold the door with the lower height. Installation 2. Insert a suitable-sized snap ring (A) between the door and the hinge as shown. A CAUTION • • • Insert only one snap ring.
Installation STEP 6 Connect to a water source CAUTION • • • • The new hose-sets supplied with the appliance are to be used and that old hose-sets should not be reused. The water line must be connected by a qualified technician. The warranty for your refrigerator does not cover the water line installation. The water line installation will be performed at your own costs unless the installation fee is included in the retailer’s price. Samsung takes no responsibility for the water line installation.
To connect the water filtering hose to the water line a Remove cap a A a B A. Water Line from unit 2. Tighten up the compression nut (a) to connect the water filtering hose and the water line. 3. Open the main water valve and check for any leaks. 4. If there are no leaks, dispense about a 3 liters of water before actually using the refrigerator to remove impurities inside the water filtering system. Installation B. Water Line from Kit 1.
Installation STEP 7 Initial settings By completing the following steps, the refrigerator should be fully functioning. CAUTION 1 Before installing the refrigerator, make sure to remove the Cover Interlock (1) from the top of the fridge door. Otherwise, injuries may be caused by the ice crushing blade. 1. Plug the power cord into the wall socket to turn the refrigerator on. 2. Open the door, and check if the interior light lights up. Installation 3.
Operations User interface NOTE • • • For more information about other menus and apps available on the Refrigerator app, see the Online manual of your refrigerator. The content of apps and widgets, or their design is subject to change or support may be discontinued without notice, depending on the content provider’s policy. Underage transactions with the services must be supervised by adults.
Operations 01 Home screen 01 Apps & Widgets • Tap a desired app or widget to launch it. • Tap and hold an app or widget to enter Edit mode. A grid appears. In Edit mode, you can drag and drop an app or widget to a new position on the grid. When you move the app or widget to a new grid location, the location turns blue if it is available. If it is not available, it turns red. • You can add an app or widget that has been removed from the All Apps list.
Notification ( ) Indicates there is a notification message. Cloud sync ( ) Indicates Family Hub is receiving data from the cloud server. 02 Task bar 01 02 03 04 05 01 Microphone 02 Menu Tap to turn on or off the voice recognition function. The microphone icon turns red when it is turned off. Tap to display the menus available. • • 03 Home 04 Return Tap to return to the previous screen. 05 Notification Tap to display the Quick Panel. Operations Tap to open the Home screen.
Operations Fridge Manager To access Fridge Manager, tap the Fridge Manager widget on the Home screen. • • On the Fridge Manager widget, the current fridge and freezer temperatures, Cool Select+ (FlexZone) mode, as well as active special functions are displayed for quick reference. For detailed settings, tap the widget to open the Fridge Manager.
04 05 The Fridge Manager is a graphical representation of your refrigerator. The top represents the refrigerator compartment, the middle the Cool Select+ (FlexZone), and the bottom the freezer compartment. The temperature or mode settings for each are displayed over each section. 06 01 Fridge Manager At a Glance 01 Temperature Set or change the temperatures or mode for the fridge, freezer, and Cool Select+ (FlexZone). You can also turn on and turn off the Power Cool or Power Freeze.
Operations NOTE The displayed conditions may differ from the actual temperature and humidity. 05 Auto Water Fill Status Displays the status of the Auto Water Fill function. 06 Ice Maker Status Displays the operation status of the Ice Maker. NOTE • • Also displayed is the Ice Off (ice making off) indicator at the top, right. When the indicator displays Ice Off, the refrigerator's ice maker is turned off.
Provides a water filter replacement tutorial and lets you reset the water filter replacement indicator. Tap to open. NOTE Water Filter Self Check Energy Saver After installing the water filter, tap Water Filter, and then tap RESET. Tapping RESET re-initializes the function that measures the time remaining until the water filter needs to be replaced again. Self Check is a self diagnoses function. Tap to open. Tap START to run. Turns the Energy Saver mode on and off.
Operations Settings • You can set the screen brightness, background image, auto wakeup, motion detector, and theme, duration and start time of the screen saver. • Set the volume and equalizer and turn on or turn off the touch sound. • Turn on or turn off a Wi-Fi connection. The current Wi-Fi network is listed first in the access point (AP) list. • • Up to 4 recently paired Bluetooth devices are listed.
• Factory Data Reset Tap Reset to restart the refrigerator in Factory Data Reset mode. All user data will be removed permanently. Data that will be removed includes account information, memos, photos, and user settings. CAUTION Once factory reset is complete, no user data can be recovered. • Remote Management • • Use Remote Management to allow a service representative to remotely diagnose problems and provide solutions. Remote Management requires a Wi-Fi connection.
Operations Display reset (applicable models only) If you encounter an abnormal symptom on the display, try resetting the display. This may solve the symptom. 1. Open the right-side fridge door and locate the switch cover on the top right corner of the door. 2. Push up the cover to reveal the power switch. 3. Turn the switch off and turn it on again. 4. Reinsert the switch cover to the end until you hear a clicking sound.
Samsung Connect Installation Visit the Google Play Store, Galaxy Apps, or Apple App Store and search for “Samsung Connect”. Download and install the Samsung Connect app provided by Samsung Electronics to your smart device. NOTE • • • • • • • • Operations • The Samsung Connect app is designed for Android 6.0 (Marshmallow) or higher, Android 5.0 (Lollipop) or higher on Samsung smartphones, or iOS 10.0 or higher, and is optimized for Samsung smartphones (Galaxy S and Galaxy Note series).
Operations Samsung account You are required to register your Samsung account to use the app. If you don’t have a Samsung account, follow the app’s onscreen instructions to create a free Samsung account. Getting started Turn on the device you want to connect, open the Samsung Connect app on your phone, then follow the instructions below. If a pop-up appears saying that a new device has been found, tap ADD NOW.
Category Monitoring Item Description Fridge temperature Displays the current temperature setting of the fridge. Freezer temperature Displays the current temperature setting of the freezer. CoolSelect+ (FlexZone) settings Displays the settings of the CoolSelect+ (FlexZone). Diagnosis Detects abnormal operations of the refrigerator. Energy monitoring Checks the accumulated power consumption of the refrigerator for the last 180 days.
Operations Recommendations for voice recognition Around the 'MIC' marked area of the refrigerator's display is a built-in microphone. • • • Speak loud and clear towards the built-in microphone within 1 m from the refrigerator's display. Voice recognition may not be triggered or enabled at distances over 1 m or with low voices. Speak clearly at a regular pace. Reduce ambient noises, such as from the living-room TV.
Samsung account You are required to register your Samsung account to use the app. If you don’t have a Samsung account, follow the app’s onscreen instructions to create a free Samsung account. NOTE To connect your smartphone and the refrigerator, register your Samsung account in Settings Profiles. Item Description • You can share your schedule with your family. To Do • You can bring a To Do list from your refrigerator to your smartphone or send a To Do list from your smartphone to your refrigerator.
Operations Dispenser panel 04 01 02 03 01 Water / Lock 02 Cubed Ice 03 Crushed Ice / Lighting 04 Dispenser mood light 01 Water / Lock (3 sec) Operations Water To dispense chilled water, press Water. The corresponding indicator turns on. Lock To prevent use of the dispenser panel buttons and the dispenser lever, press and hold Water for more than 3 seconds.
03 Crushed Ice / Lighting (3 sec) Crushed Ice Press Crushed Ice to dispense crushed ice. The corresponding indicator turns on. Lighting By default, the dispenser lamp turns on only when the dispenser is used. To keep the dispenser lamp turning on, press and hold Crushed Ice for 3 seconds. To turn the lamp off, press and hold Crushed Ice for 3 seconds again.
Operations Special features Water tank (Auto Water Fill) The Auto Water Fill function lets you enjoy cold brewed tea in your refrigerator. 01 02 01 Lid 02 Sealed mouth 03 Infuser 04 Body 03 04 To fill the water tank 1. Grasp a handle groove of the sealed mouth, and then pull up to open the lid. Operations 2. Put tea leaves or fruits to your taste into the infuser. NOTE If you want to keep the infused water in its initial concentration, turn the Auto Water Fill function off. 3.
5. To drink tea, open the door and detach the water tank. Pull it straight out. CAUTION • • We recommend consuming fruit infused water within 24 hours. After that, the infused water can spoil over time. You must clean the water tank after you have consumed up the infused water or when a long time has passed without using the water tank. To prevent the water tank from tipping over or leaking, make sure the water tank fits in the water tank holder.
Operations NOTE • • If the front side (specifically marked area) of the water tank has too much moisture, the water tank may not fully fill. Remove the moisture, and then try again. Auto Water Fill will stop supplying water for the water tank if the water tank does not fill after a certain amount of time. If this happens, check if the water line is properly connected. Remove and reinsert the water tank, and then try again.
Water/Ice dispenser Using the dispenser, you can dispense water with or without ice. The water dispenser offers 3 options: chilled water, cubed ice, and crushed ice. To dispense chilled water, press Water on the dispenser panel. Put a water glass under the dispenser, and then push the dispenser lever. To dispense water with ice 1. With the Ice Maker enabled, press Cubed Ice or Crushed Ice to select the ice type. 2. Put a water glass under the dispenser, and then push the dispenser lever with the glass.
Operations NOTE • • If you consume all the ice at once, you must wait 8 hours before dispensing the first 4 to 6 cubes. This ensures that the ice bucket is filled with ice properly. Ice cubes generated rapidly may look white, which is normal. Diagnosis If ice does not dispense, first check the ice maker. 1. Press Test on the side of the ice maker. You will hear a chime (ding-dong) when you press the button. 2. You will hear another chime if the ice maker is operating properly.
Water clouding Water supplied to the refrigerator flows through a core alkaline filter. During this filtering process, the water pressure of the water increases and the water becomes saturated with oxygen and nitrogen. This causes the water to look misty or cloudy temporarily when dispensed. This is normal and the water will look clear after a few seconds. CoolSelect+ (FlexZone) divider You can change the divider position. To do this, unlock the divider by turning the divider dial counter clockwise.
Maintenance Handling and care Ice bucket If you do not dispense ice for an extended period, ice may form clumps inside the bucket. If this happens, remove and empty the ice bucket. 1. While grabbing the handle of the ice bucket, slightly lift up the bucket, and then remove it to the front. 2. Remove the remaining ice cubes and put the ice bucket back into place.
If the ice bucket is not firmly inserted, turn the ice screw 90 degrees, and then try again. CAUTION • • • • • • • Do not apply excessive force to the bucket cover. The cover may break. Do not forcefully close the door. Water may spill over the ice maker. To prevent injury, make sure to clean up any ice or water that has spilled on the floor. To prevent accidents or injury, do not let children play with the water dispenser or the ice maker. Do not put your hand or an object into the ice chute.
Maintenance Auto Water Fill 1. Grasp a handle groove of the sealed mouth, and then pull up to remove. 2. Grasp both sides of the sealed mouth, and then lift to remove. 3. While slightly twisting the infuser, pull it out of the sealed mouth. 4. Clean the infuser with neutral agents and running water. Rinse and dry well. Maintenance 5. Reassemble the Auto Water Fill in the reverse order of disassembly.
Fridge shelves The appearance of the shelves differs by model. • To remove a shelf, fully open the corresponding door. Hold the front of the shelf, and then gently lift up and slide out. NOTE Do not lift up the shelf fully when removing or reinserting the shelf. The rear wall of the fridge room can be dented. • To reinsert, hold the shelf at an angle so the front is higher than the back, and then insert the top hook into the top shelf notch.
Maintenance Foldable shelf To remove, slide up the front of the shelf so that it folds. Then gently lift up and pull out. To reinsert, place the shelf on the angled frame in the main unit, and then, press down to unfold. CAUTION After sliding the foldable shelf in and folding it, the front of the shelf can be removed for your convenience. If you use the shelf without removing the front of the shelf, be aware that it can separate from the rear portion, be careful of its possible separation.
Vegetable shelf 1. Slide out the left-side vegetable drawer. 2. Fully open the door, and then remove the shelf. 3. While supporting the vegetable shelf with one hand, slide it out with the other hand. NOTE Maintenance To use the space that is opened up after removing the foldable shelf, take out the vegetable shelf. To reinsert, follow the steps above in the reverse order.
Maintenance Door bins • • To remove the top door bin, hold the front sides of the bin, and then gently lift up to remove. To reinsert, insert the door bin slightly above its final location making sure that the back of the bin is against the door. Hold the rear of the door bin with both hands, and then press down so that it fits snugly. CAUTION • • • Do not remove a bin that is filled with food. Empty the bin beforehand.
Fridge drawers Vegetable / fruit drawers Gently lift up the front of the drawer and slide out. • We recommend that you remove the door bins before removing the drawer. This is to prevent damage to the door bins. • To reinsert, insert the drawer into the frame rails and then slide inward. CoolSelect+ (FlexZone) basket • • • Maintenance To remove, fully open the CoolSelect+ (FlexZone) drawer. Lift up the CoolSelect+ (FlexZone) basket, and then pull out with both hands.
Maintenance 3. As the divider has the width and length bars, push the lower part of each bar inward to unlock. See the figures for details. 4. Hold the divider and pull up to remove. 5. Turn over the basket to remove the metal cooling plate. Maintenance CAUTION The basket and the metal cooling plate are heavy. Use caution when handling them. Careless handling may cause personal injury or property damage. To reinsert the metal cooling plate Reinsertion in the reverse order of removal.
Freezer baskets Upper basket • • To remove, fully slide open the freezer drawer. Push the upper basket to the end, and then pull up to remove. To reinsert, align the front wheels of the upper basket with the end of the lower basket. Slide the upper basket to the front. Lower basket • • To remove, first remove the upper basket. Then, tilt up the front of the lower basket to pull out. To reinsert, put the basket into the rail assembly with the rear side first.
Maintenance Cleaning Interior and exterior WARNING • • Do not use benzene, thinner, home/car detergent, or Clorox™ to clean the refrigerator. They may damage the surface of the refrigerator and cause a fire. Do not spray water onto the refrigerator. This may cause electric shock. Regularly use a dry cloth to remove all foreign substances such as dust or water from the power plug terminals and contact points. 1. Unplug the power cord. 2.
Replacement Water filter WARNING • • Do not use third-party water filters. Use only Samsung-provided or -approved filters. Unapproved filters may leak and damage the refrigerator, causing electric shock. Samsung is not responsible for any damage that may occur from use of third-party water filters. The Filter Reset indicator ( ) turns red to let you know it is time to replace the water filter. Before replacing the filter, make sure the water supply line is shut off. 1.
Maintenance 3. Insert a new filter cartridge. Use only Samsung-provided or approved filters. 4. Turn the cartridge knob clockwise to lock into place. 5. On the Home screen, tap Fridge Manager > Fridge Settings > Water Filter, and then select Reset. The filter indicator turns blue. 6. When you are done replacing the filter, open the water valve and run water through the dispenser for about 7 minutes. This is to remove impurities and air from the water line.
Ordering a new filter To purchase a new water filter, contact a local Samsung service center. LED Lamps To replace the lamps of the refrigerator, contact a local Samsung service center. WARNING • The lamps are not user-serviceable. Do not attempt to replace a lamp yourself. This can cause electric shock.
Troubleshooting Before calling for service, review the checkpoints below. Any service calls regarding normal situations (No Defect Cases) will be charged to users. General Temperature Symptom Fridge/freezer does not operate. Possible causes • Power cord is not plugged in properly. • Temperature control is not set correctly. • Refrigerator is located near a heat source or direct sunlight. • Not enough clearance between refrigerator and nearby walls or cabinets. • Energy Saver mode is activated.
Symptom Possible causes Solution • Interior wall is hot. • Refrigerator has heat-proof piping in the interior wall. To prevent condensation from forming, the refrigerator has heat-proof piping in the front corners. If the ambient temperature rises, this equipment may not work effectively. This is not a system failure. Odors Symptom Refrigerator has odors. Possible causes • Spoiled food. • Food with strong odors. Solution • Clean the refrigerator and remove any spoiled food.
Troubleshooting Condensation Symptom Possible causes • If door is left open, moisture enters the refrigerator. • Food with high moisture content. Condensation forms on the interior walls. Solution • Remove the moisture and do not leave a door open for extended periods of time. • Make sure food is wrapped airtight. Water/ice (dispenser models only) Symptom Water flow is weaker than normal. Possible causes • Water pressure is too low.
Symptom Possible causes • Ice may jam if the ice dispenser is not used for a long time (approx. 3 weeks). • Ice bucket is not properly inserted. Solution If you won't be using the refrigerator for a long time, empty the ice bucket and turn off the ice maker. • Make sure the ice bucket is properly inserted. • Check if the water line is installed correctly. Check if the water line stop cock is closed. • Check if the water line is installed correctly. Check if the water line stop cock is closed.
Troubleshooting Samsung Connect Symptom Could not find “Samsung Connect” in the app market. The Samsung Connect app fails to operate. The Samsung Connect app is installed but is not connected to my refrigerator. Could not log into the app. An error message appears when I try to register my refrigerator. The Samsung Connect app is successfully connected to my refrigerator but does not run. Action • The Samsung Connect app is available for smartphones that run Android 6.
Samsung Family Hub Symptom Could not find “Samsung Family Hub” in the app market. Could not log into the app. Action • The Samsung Family Hub app is available for smartphones that run Android 4.4 (KitKat) or higher, or iOS 8.0 or higher. • • You must log into your Samsung account to use the app. If you don’t have a Samsung account, follow the app’s onscreen instructions to create one.
Troubleshooting LCD Symptom Action • Cannot connect to my TV. • • The inner view picture looks bulged out or incomplete. The displayed measurement on the Fridge Manager is not correct. • • This refrigerator can connect only with Samsung Smart TV 6400 series or higher models released since 2015. Please check the model name of your TV first. Network connections may suffer temporary interruptions. Turn your TV off, and then try again. The edges of the inner view may look bulged out.
Do you hear abnormal sounds from the refrigerator? Before calling for service, review the checkpoints below. Any service calls related to normal sounds will be charged to the user. These sounds are normal. • When starting or ending an operation, the refrigerator may make sounds similar to a car engine igniting. As the operation stabilizes, the sounds will decrease. Buzzing! Clicking! or Chirping! • While the fan is operating, these sounds may occur.
Troubleshooting • As the refrigerator cools or freezes, refrigerant gas moves through sealed pipes, causing bubbling sounds. Bubbling! • As the refrigerator temperature increases or decreases, plastic parts contract and expand, creating knocking noises. These noises occur during the defrosting cycle or when electronic parts are working. Cracking! • • For ice maker models: When the water valve opens to fill the ice maker, buzzing sounds may occur.
Memo Untitled-1 87 2017-07-12 7:07:18
Contact SAMSUNG WORLD WIDE If you have any questions or comments relating to Samsung products, please contact the SAMSUNG Customer Care Center. Country Contact Center Web Site AUSTRALIA 1300 362 603 www.samsung.com/au/support NEW ZEALAND 0800 726 786 www.samsung.
