User's Manual

UNO Synth
10 Troubleshooting
38
10 Troubleshooting
There is excessive noise or interference in the audio.
IfyourUNOSynthisconnectedtoyourcomputerviatheUNOSynthsUSBport,thegroundnoiseand
interferencefromtheUSBmaybeincreased.TheeasiestwaytoavoidthisistoinsteadpowertheUNO
Synthusingastandardwallchargerorwithbatteriesandthenusethe2.5mmtoMIDIDINcablesfortheMIDI
connectiontoyourcomputer.Alternatively,ifyouwanttomaintaintheUSBconnectiontotheUNOSynthitself,
youcanreducetheUSBnoiseandinterferencebyeitherusingaUSBisolatororacustomTRScableintoa
balancedinputonyourpreamporaudiointerfacewherethegroundisnotconnectedbalancedattheinputside.
SeethecablewiringimageontheSpecspage.
Where can I find my IK product Serial Number?
TheSerialNumberiswrittenontheRegistrationCard(includedwithyourIKproduct).
IMPORTANT:thenumberzerocaneasilybeidentifiedinyourSerialNumberbecauseitiscrossedbyaline.
Why is the Authorization Manager rejecting my Serial Number?
Probablybecauseofatypo,herearesomecommonerrors:
Typinga0(“zeronumber)insteadofanO(“o”letter).
Typing1(onenumber)insteadofanI(“i”letter).
Typing2(twonumber)insteadofaZ(“z”letter).
Typing5(fivenumber)insteadofanS(“s”letter).
Typing8(eightnumber)insteadofaB(“b”letter).
Typinga“.(point)insteadofa“-”(minus).
Suggestions:
Ifpossible,pleasecopyandpastetheinformation.
Cutoffalltheleadingandtrailingspaces.
PleasetypeallcodesinUPPERCASEduringtheinstallationandregistrationprocess.
CheckthattheSerialNumberthatyouareenteringisincorrelationwiththeproductinstalled.
I need to log in into the User Area but I forgot my User Name and Password. What should I do?
YoucanretrieveyourUserArealogindetailsintwodifferentways:
RuntheAuthorizationManagerandfollowthestepsuntilyoureachtheloginpage.Hereyoujusthaveto
clickonthe‘Forgotpassword?’buttonandsubmityouremailaddress.Yourlogindetailswillbesenttoyour
emailaccount.Incaseyouhavecheckedthe‘Remembermecheckboxbeforeandarenotabletoaccess
theloginpage,justclickontheLOGOUTbutton.
Gotowww.ikmultimedia.com,clickon‘Iforgotmyusernameand/orpassword’andsubmityouremail
address.Yourlogindetailswillbesenttoyouremailaccount.