User guide

TROUBLESHOOTING
Symptom Possible reason Solution
Unit won’t turn on
Unit won’t
respond
iPad/iPhone/iPod
does not respond
to the unit and/or
iPad/iPhone/iPod
is playing but no
sound comes out
AC adaptor isn't plugged into
a working wall socket or not
plugged into the power jack
on back of the unit
Unit may require a reset
iPad/iPhone/iPod is not
docked properly/dock is
obstructed
iPad/iPhone/iPod is not
docked properly
Your iPad/iPhone/iPod
software is too old
iPad/iPhone/iPod is locked up
or plays but no sound comes
out
Plug the AC adaptor into a working wall
socket and plug the connector into the
supply jack on the unit
If unit is plugged in and doesn't respond,
try resetting the unit by following these
steps:
a) remove iPad/iPhone/iPod from dock
b) unplug unit from power source
c) wait 3 minutes, then resume use
Remove your iPad/iPhone/iPod from the
dock and check for obstruction on the
connectors in the dock and on your
iPhone/iPod/iPad. Then reseat it in the
dock.
Upgrade software on your
iPad/iPhone/iPod via iTunes on your
computer
Check the volume setting. Make sure your
iPad/iPhone/iPod is working properly
before docking into the unit. Please refer
to your iPad/iPhone/iPod manual for
details. See above for software upgrade
information.
You may need to reset your
iPad/iPhone/iPod. Refer to your iPad,
iPhone or iPod user guide for details on
how to perform a reset.
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