User's Guide
16
Troubleshoot
The lock is not responding at all.
• Unlock using physical key.
• Check the connectivity at the power source
sockets at the back of the lock body.
• If the lock is solely powered up by batteries, the
batteries might be flat. Change to another new
set of AA batteries.
• If the lock is powered up by a power adapter,
plug out and reinsert the pin head to ensure a
secure connection.
• Do a Bluetooth Unlock or sync and try again.
• Make sure that the generated PIN codes are
activated within the activation period before it
expires.
I have generated my PINs from
the app but it doesn’t work.
• Check if it is because of flat batteries / unstable
power source connectivity.
• If no issue with the power source, try to push
the handle against the door, press and hold the
“unlock” button on the keypad. If motor has no
response, then it might be motor failure.
• If motor rotates and the slider back to position,
then it might be the failure of the detection
sensor.
I push the handle back in, but it
doesn’t lock back and bounce out.
• The four screws at the back of the door
fastening the metal bracket and the lock body
might be too tight
• Loosen the four screws by just a little so as to
prevent the front body from deforming and
restricting the movement of the handle.
The lock accepts the correct PIN,
but the handle does not pop out
and the obstruction alarm goes o.
• The security lockout is triggered after
certain times of invalid PIN attempts.
• Please wait until the countdown ends and
retry with a correct PIN; otherwise, unlock
with the physical key.
The lock is alarming with a low-
high tone siren continuously and
none of the functions work.
• The battery might be too low and the low battery
alarm goes o.
• Unlock the lock to replace the batteries once you
are able to access the battery compartment.
My lock gives 3 descending tones
every time I activate the keypad.
• Use the spare QR sticker that is provided in
the iglooworks Swing Handle Lock box.
I can’t scan the QR sticker as it’s
worn out.