User's Manual

IDS Ingegneria Dei Sistemi S.p.A.
N doc.: MN/2011/067 – Rev. 1.0
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As you can see from the following screen, (Fig. 6.4) you are given a console, just
containing the Chat, Video and Leave Session commands.
Fig. 6.4 – Welcome to Webex Support Center window
At this point, IDS Customer Care can perform a range of operations on your
desktop:
 Request control of the desktop using the Request Control command.
 Give you control of the IDS desktop using the Share Control command.
 Request to display the remote desktop using Request View.
 Share the visualisation of the IDS desktop using Share View.
Before each command is activated, you are asked for confirmation through the
following window (Fig. 6.5).
Fig. 6.5 – Command acceptance window