User's Manual

IDS Ingegneria Dei Sistemi S.p.A. N doc: MN/2009/028 - Rev. 1.1

DETECTOR DUO SYSTEM – User manual

8. ON LINE ASSISTANCE

8.1 Remote assistance using Webex Support Center

Webex Support Center is a service that allows the activation of a two

host session, making an application, or the desktop available to the

other user or letting you capture another remote desktop.

It can be used to perform web conferences and presentations.

It is easy to use thanks to its simple and intuitive interface.

Since there are no firewalls or other types of network configurations, it

is a fast and secure means of reaching any client host in any part of the

world. In fact, the client only has to accept to download a small plug

used to permit the service authentication and functioning

8.1.1 How to use the Webex service

You will receive an email from IDS Customer Care containing a link

to the support session (see Fig. 8.1).

Fig. 8.1 – Mail sent by IDS to the client

Once you have clicked on the link sent by email, the following

window will appear. Insert your data into the form (see Fig. 8.2).