User's Manual

APPENDIX B. Warranty
IDS GeoRadar s.r.l. MN/2016/011 Rev 1.0 Draft 30/ 36
APPENDIX B WARRANTY
A. h Standard Warranty Conditions
1. IDS Ingegneria dei Sistemi S.p.A, (hereinafter referred to as IDS or Seller),
warrants that its products shall be free from defects in material and
workmanship, for a period of 12 months from the delivery date duly registered
and certified (“Effective Date”) in the “Warranty Registration Form” enclosed
hereto. IDS shall repair or replace Products or parts thereof found faulty (the
“Faulty Parts”) which are returned to IDS, and which, at IDS’s judgment, were
defective or became defective during its normal use. Seller’s obligations shall
not apply to Faulty Parts that:
(a) Buyer do not properly store, install, use, or maintain;
(b) Buyer modify, or perform tests which are not approved in writing by
the Seller;
(c) Buyer have subjected to any kind of misuse, detrimental exposure
beyond its intended purpose or damaged in an accident or by natural
disaster or calamities.
(d) Are repaired by other than IDS personnel; in which have been installed
HW/SW accessories not supplied by IDS; are integrated or connected
to equipment different from the ones supplied by IDS (except the PC
data Logger conform to IDS specifications);
(e) Whose operational software was not installed as per IDS instruction
(see IDS User’s Guide for the Data Acquisition Software);
2. Seller’s Products may include specific “Operational” software with automatic
data processing and analysis tools (SW) supplied under a License agreement
(EULA). While every effort is made to ensure the accuracy of the
information/results provided by these tools, they must not be intended as a
substitute for people analysis; rather, they have to be intended as an advisor
and the user must not completely rely on the results provided by them. Under
no circumstances does IDS warrant that the SW will operate uninterrupted or
error free The SW is provided “as is” without warranty of any kind. IDS
warrants for a period of sixty (60) days from the Effective date that, under
normal use, the SW support media will be free of defects in material and
workmanship; in such case the provisions of above point a) apply
3. Any different warranty, granted by the Buyer to its retailers and clients, even
as final consumers, pursuant to the European Union law in force regarding the
rights of the consumers, does not engage IDS in anyway.
4. The above mentioned warranty excludes any other remedies and it has to be
considered the only and exclusive remedy foreseen for the Buyer and its
retailers and clients, with reference to IDS Products purchase, being,
expressively understood that any kind of limitation and/or discharge of
responsibility provided by the present warranty is referred to both (I) the
responsibility as against any third parties, pursuant to the legislation regarding
the producer responsibility and (II) the warranty provided by the law in force.
B. Warranty Procedure
1. To proceed in the application of warranty terms, Buyer shall have to contact
IDS Customer Care Office to get the clearance to return the Faulty Parts.
2. The Faulty Parts once received by IDS will be inspected to verify they are
eligible for repair or replacement..
3. Buyer is responsible for ensuring that the Faulty Parts be returned to IDS with
a suitable packing (it is recommended that the original packing be saved for a
better understand of the failure cause); IDS will not be obliged to repair or
replace Faulty Parts damaged from abuse, misuse, negligence, accident loss or
damage in transit.
4. The Shipping costs for Products returned during the warranty period, are as
follows:
(f) From Buyer Site to Seller site  shipping costs, as per Incoterms CIP,
are borne by Buyer
(g) From Seller Site to Buyer site  shipping cost, as per Incoterms CIP,
are borne by Seller
5. The warranty period on the repaired or replaced Faulty Parts is 6 (six) months
or the unexpired portion of warranty on such Faulty Parts whichever date
comes later.
C. Special Warranty Conditions for IBIS Products
Without prejudice to the Warranty terms defined in the above Clauses A and
B, the following special conditions apply to the IBIS products.
1. IDS offers to the Buyer, optionally, special Support and Maintenance Plans to
be performed along the life of the equipment. These plans set forth special
Warranty conditions which are detailed in the relevant options purchased.