User's Manual

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6.7. General operation
6.7.1. Ribbon snapped during printing.
Open the top cover and take out the cartridge. After putting the snapped pieces on
together, install the cartridge again. Check the followings if this kind of problem occur
frequently
.
 Non-standard cards or bad cards.
Change the cards. You can use only ISO CR-80 card (54mm x 86mm).
 Too high or low setting of the color density.
Please contact the local supplier. The color density default of your printer needs to
be changed.
6.7.2. LCD display “Ribbon Not Found”
Press the left LED button to retry. If it occurs frequently, check the followings.
 Not genuine ribbon.
Change to the genuine ribbon.
 Ribbon is consumed.
Printing is not possible if ribbon is used up. Change the ribbon.
 Snapped ribbon.
Open the top cover and take out the cartridge. After putting the snapped pieces on
together, install the cartridge again.
6.7.3. Printer doesn’t operate even if the printing data has been transmitted.
Check the following.
 Printer power off.
Check the power. Turn on the printer power.
Check the printer adaptor whether it is connected with a socket and the printer.
 Bad power adaptor.
Please contact the local supplier for replacement of the adaptor.
 The printer driver is “Offline”.
Change the printer driver to “Online”.
 The printer’s USB cable is disconnected or the connection is bad.
Check the cable’s connection between PC and the printer.
If not good, make the USB cable connection again.