User's Manual

i-Q310 ISO 18000-7 Transponder Series
Page 21 of 23
7 Maintenance and Troubleshooting
7.1 Troubleshooting
The transponder does not respond to interrogation at all.
• Make sure the battery is inserted in a correct orientation.
• Make sure the battery is not depleted. Change the battery.
• Tighten the battery cap in order to ensure that both poles are in contact with the transponder’s
circuits.
The transponder is not accessible through USB.
• Ensure that the USB cable is tightly plugged into the transponder and the host PC.
• Switch the USB cable.
• Are the correct drivers installed, communication configured? Please refer to the FDU Software
User’s Manual.
Other issues:
If none of the above steps resolved the issue or there are other issues with the transponder not
mentioned here, please contact technical support.
7.2 Transponder Battery
The battery of the transponder has a typical lifetime expectancy of more than 3 years. A depleted
battery can be replaced with a new one.
7.2.1 Replacing the Transponder’s Battery
For steps on how to replace the battery, please see Chapter 5.
Safety Instructions
Do not replace the battery or open the battery compartment outdoors or in cold or moist environment.
Always replace it in a warm and dry place. If the transponder has been brought from a cold (less than
10 °C/50 °F) into a warm environment it should warm up for 1 hour.
Replace the battery only with a type provided by or recommended by IDENTEC SOLUTIONS.
The battery has to be disposed as special refuse.
Important Note
If the battery is replaced after the transponder has signaled a “battery low” status, simply replace the
battery following the description in advance. The transponder will automatically recognize the battery
exchange and will automatically reset its battery usage counter.
If the battery is replaced on a regular precautionary basis without the “battery low” signal, after
replacing the battery, the transponder needs a service command in order to reset its battery usage
counter.