User's Manual

i-PORT III User’s Guide
Document ID: UG-i-PORT III NAE -31-
8.0 Troubleshooting
1) If the Error LED lights up during operation, a system error has occurred (exception). First
execute a cold start (interrupt the power supply) and observe the system. If the error occurs
again, contact IDENTEC SOLUTIONS.
2) For other problems, follow the procedures as outlined below.
Problem Possible Cause Procedure Solution
No functionality
after turning on
the power supply
No power
- Measure the
voltage at the
terminal blocks
- If no voltage at terminal
blocks, check power supply
unit
- Measure directly at the
outlet for a power adaptor
- For a switching power
supply, measure voltage at
both input and output
sides
Change power supply unit, if
necessary
Wrong IP address - Double-check the i-PORT
IP address. Default-IP:
192.168.2.244
- Perform a ping on the IP
(see “Configuration,
Settings”)
- If this is unsuccessful,
start the Boot menu and
check/change the IP
Change the IP address if
necessary and try to ping the
i-PORT
i-PORT IP and
Host IP are not in
the same subnet
- Double-check the subnet
mask
Change the subnet mask
Wrong network
cable
- Direct connection i-PORT /
Host: cross-over network
cable
- i-PORT integrated into
network: network cable
Change the network cable
Defective network
cable
- Do optical check on cable Change network cable
No communication
between i-PORT
and network (PC)
i.e. cannot ping
i-PORT
Wrong MAC-
address in ARP-
cache
- Check ARP-cache Clear ARP-cache and try to
ping the i-PORT again
Antennas are not
connected
- Check if the antennas are
fastened correctly
Fasten antenna cables to the
designated sites. Use torque
wrench, if available,
otherwise tighten the SMA
plug lightly.
Tags are not being
recognized
Antennas are not
being triggered
- Check if antenna LEDs light
up (LED: ANT1, ANT2,
ANT3, ANT4, W)
Activate the corresponding
antenna (see
“Configuration”)