Reference Manual

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16.1 To Reach IDENTEC Support
16.1.1 Online support
Technical support is available online to all IDENTEC Authorized
System Integrators. Answers to many common questions and problems
are included in our searchable database at www.IDENTEC.com\faq.htm
this database can be made accessible to any product user.
16.1.2 E-mail support
When sending an e-mail include your name, company, telephone and
fax numbers along with your question or problem.
In North America [e-mail]
In Europe and the UK [e-mail]
16.1.3 Telephone and Fax Support
Telephone assistance in North America is available from 8:30 to 5:30
Pacific time, Monday through Friday, Canadian holidays not included. .
16.1.4 Support numbers
North America
Tel: [phone]
Fax: [phone]
Toll Free Phone 1-877-IDENTEC
16.1.5 Order Desk
To order products contact the order desk by phone or fax
North America
Tel: [phone]
Fax: [phone]
Toll Free Phone 1-877-IDENTEC
16.1.6 Warranty Service
For warranty service contact the warranty department within your
region to get a warranty claim number. All products returned for
warrantee service must include a warranty service number for prompt
processing.
In North America phone [phone]
16.1.7 Additional Tools and Training
Support is provided only to trained systems integrators. IDENTEC
provides training in ILR technology with the purchase of a development
kit. To have additional employees or third party consultants certified to
receive full access to product support IDENTEC offers certification
training.