User's Manual

MorphoAccess® SIGMA Extreme Series - Installation Guide
Section 7 : Recommendations
Identity & Security
2017_2000024418 - Draft
V0
January 2017
This document and the information therein are the property of Safran Identity & Security.
They must not be copied or communicated to a third party without the prior written authorization of Safran
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Troubleshooting
When finger biometric data acquisition is difficult, please follow the
recommendations listed below:
 The finger is cold
o Solution : warm up the finger
 The finger is wet
o Solution : wipe the finger
 The finger is dry
o Solution : warm up the finger and/or add a little bit of humidity
 The finger is dirty
o Solution: wash hands
 Remove bandages or adhesive tapes from the fingerprint area, and from the 2nd
phalanx of the finger
 Do not press or tense finger to avoid blood vessels constriction