User's Manual

MorphoAccess® SIGMA Lite Series – Installation Guide
Annex 3 : Support
2015_2000007248-V1 - Draft
This document and the information therein are the property of Morpho. They must not be
copied or communicated to a third party without the prior written authorization of Morpho
72
June 2015
Troubleshooting
The terminal IP address is unknown or it is not possible to connect
to the terminal
Load a valid set of network parameters in your terminal.
The sensor is switched off
Check that the database contains at least one record.
Check that the identification mode is enabled.
The terminal returns erratic responses to Ping commands
Check the subnet mask.
Ask the network administrator for the correct value.
Check that each device connected to the network has a different IP address.