User's Manual

MorphoAccess® VP Series - User Guide
Appendix 3: Support
123 M ORPHO DOCUMENT . R EPRODUCTION AND D ISCLOSURE P ROHIBITED SSE-0000082427-01
January 2011
Troubleshooting
Terminal IP address is unknown or terminal is not reachable
Use USB Network Tool to set a valid network address in your terminal. Refer to USB
Network Tool User Guide.
Biometric Sensor backlight is off
Verify that the base contents at least one record. Check that identification mode is
enabled.
Terminal returns erratic answers to ping requests
Check the subnet mask. Ask your network administrator for the right value.
Check that each device connected to the network has a different IP address.