FAQs

13. Are firmware upgrades automatically done?
Answer: Yes. F/W upgrades are automatically done on LANTEK &
SIGNALTEK equipment returned either under warranty and/or for Repair
and Calibration.
14. Is an RMA always required?
Answer: Yes, an RMA is required for all services and returned units.
Completed product and requested service detail will facilitate the process.
15. Is an extended warranty available?
Answer: Yes, on special request.
16. Are loaner units available while my tester is being serviced?
Answer: No. However loaner units can be arranged at a rental charge,
subject to availability from the factory. An alternative is to ask for an
annual maintenance and service contract, (CAREPLAN) which includes
temporary replacement and annual calibration for equipment covered
under such maintenance contract.
17. Should my tester be registered?
Answer: All LANTEK, FIBERTEK, TRACETEK AND SIGNALTEK units
shall be registered with IDEAL. This automatically updates our database
with unit serial numbers. The owner will receive automatically email
notifications of firmware upgrades and/or critical product announcements.
18. What if I need replacement batteries, power cords or other
accessories?
Answer: Many accessories are listed in our catalog to be ordered
through distribution. Contact the factory or local IDEAL representative for
assistance.
19. Do I just ship the tester when returning it to the factory?
Answer: The entire kit or package including all accessories should be
returned in a protective outer box. All components will be checked after
arrival in the factory. Worn out accessories from wear and tear will be
recommended to be replaced. The Calibration and Repair quotation to the
owner will specify such accessories and their replacement cost in detail.
20. When is factory and tech support available?
Answer: 7am to 7pm Central time.
Sycamore: [phone]
San Diego: [phone]