FAQs

24 September 2007
IDEAL INDUSTRIES, Inc.
 Service and Repair Pricelist effective 1 October 2007
 Frequently asked questions and answers.
As part of IDEAL INDUSTRIES Inc.'s ongoing commitment to our tester line and
to clarify our various service and repair options, we are publishing our calibration,
service, repair, and rental options to the field. These services are in addition to
our superior factory and field technical support.
The Service and Repair list is being broadcast to field sales as well as posted on
the website. These are product services, not sales, that are charged direct to the
tester owner. Some of these prices show an increase but we remain very
competitive for comparable services.
As always, with any tester service, an RMA should be issued from San Diego.
Provide as much product and service detail as possible. RMA information is
posted on the website:
http://www.idealindustries.com/support/datacomm/rma.jsp
Note:
Service and Repair covered under our one or two years warranties (Limited
Lifetime for selected products) are at no charge. Calibration is not included
under the warranty. Calibrations are recommended once a year.
FAQ:
1. Is calibration automatically done when a unit is returned to the
factory?
Answer: Calibration is not an automatic service. It is a technical process
requiring bench time, manpower and documentation to complete. It is an
option when returning a unit for other service. Calibration is a separate
charge from these other services.
2. Is calibration covered under the 2-year warranty?
Answer: Calibration is a separate service and charge.
3. If a LANTEK Certifier is returned for repair, warranty or otherwise,
does it have to be calibrated?
Answer: Calibration is a recommended only service. However LANTEK
Calibration should be kept within one year current, for traceability reasons