Operation Manual

107
CHAPTER 13
Customer Service
13.1. Technical Support
For technical support in the US and Canada, or questions about Service, call IDEAL
INDUSTRIES at 1-800-854-2708 or 858-627-0100. To order parts or accessories call 800-
435-0705.
13.2. Service in the US
To comply with precision requirements, you should have your LanTEK
®
II Cable Tester
calibrated on an annual basis. Before sending the tester for calibration or maintenance,
please contact the Technical Customer Service of IDEAL INDUSTRIES, INC. in the US at
1-800-854-2708 or /858-627-0100.
NOTE:
If cleaning is required, please use a soft cloth and a mild cleaning agent, suitable for
plastic. Do not submerge tester in water.
When returning testers for service or calibration:
1. Obtain an RMA number from customer service.
2. Use a solid shipping box. We recommend a double-wall box made of stiff
cardboard.
3. Wrap the tester 70 - 100 mm on all sides with shock-absorbing material to ensure
a solid cushion, and to keep the tester from moving inside the packaging.
4. Ensure that shipping box is securely sealed.
Send the tester, free of charge, to:
IDEAL INDUSTRIES Corporation
9650 Chesapeake Drive
San Diego, CA 92123
ATTN: RMA # XXX
The costs for the return of the tester via UPS fround service to customers in the US
(Mainland) are borne by IDEAL INDUSTRIES.
13.3. Service outside the US
If you need technical support outside the US and Canada, or have questions about Service,
please contact your local agency.
For sustainable compliance with precision requirements, you should have your LanTEK
®
II
Cable Tester calibrated on an annual basis. Before sending a tester for calibration or
maintenance outside the US, please contact your local agency or one of the subsidiaries of
IDEAL INDUSTRIES listed below. If your local agency does not offer this service, it can assist
you in sending the tester to an authorized Service Office of IDEAL Industries, INC.