User Guide

A To Connect to Child Clock to the Parent Clock remotely over the Internet, you must forward an additional
port, Port 10923.
Q What port do I forward if SSL Data Encryption is enabled?
A To access the time clock application remotely, while using the SSL data encryption option, forward to Port
443. Do not use Port 80.
Q My Internet Service Provider will not provide me with a Static external/public IP Address?
A If you are unable to get a static external/public IP address from your ISP, you have two options:
o Use the dynamic external/public IP address. If this IP address changes, you will need to use the
new address in a remote web browser.
o Use a 3
rd
party dynamic DNS service provider.
Dynamic DNS allows you to use the same assigned name as a web link in your web browser without concern about
the actual public IP address of the router.
List of Dynamic DNS Service Providers:
 dyn.com
 no-ip.com
 dnsdynamic.org
 changeIP.com
TROUBLESHOOTING REMOTE CONNECTION PROBLEMS
If you are unable to connect to your time clock using the external/public IP address you will need to troubleshoot
your connection and configuration.
 Restart your router.
 If you are using both a router and a cable modem router/DSL modem, ensure that port forwarding has
been configured on both the router and cable modem router/DSL modem router.
 The cable modem router/DSL modem router must port forward to the local static IP address assigned to
the secondary router.
 Alternatively, you may contact your ISP to disable the router function on your cable modem router/DSL
modem router.
 Ensure that a static internal IP address has been assigned to the clock along with the proper subnet mask,
DNS address, and gateway address. Reboot the time clock to ensure any IP address changes take effect.
 Make sure port forwarding has been setup correctly in the router.