Installation Guide

CUSTOMER HANDOVER
TROUBLESHOOTING
WARRANTY INFORMATION
ICO’s warranty covers the following:
• Thermostats are covered by a 3 year warranty.
• Heatmat is covered by a limited lifetime warranty.
It should be noted that in-floor heating guarantees are only entertained if the warranty application form
is returned within 60 days of the floor installation. Lifetime warranty for CosyFloor products is only
applicable for the original purchaser.
For any warranty questions call: 1-877-757-8930 or email to: [e-mail]
Once the installation is complete, provide homeowner with the CosyFloor Installation Guide Envelope containing:
1. This Installation Guide
2. Thermostat Programming Instructions
3. Copy of Completed Warranty Form
4. Layout Drawing
Thermostat does not switch on 1. Ensure thermostat is switched to the “ON” position.
2. Check there is power to the thermostat, and the circuit breaker
is switched on.
3. Ensure voltage between heatmat, thermostat and circuit
breaker is the same. (either 110V or 220V)
Thermostat screen is blank 1. Ensure thermostat is switched to the “ON” position
2. Check there is power to the thermostat, and the circuit breaker
is switched on.
Heatmat resistance does not
correspond with measurement on
CosyFloor factory test certificate
1. Make sure your multi-meter is set to the correct OHM setting.
2. Ensure fingers are not touching the probes, as this will affect
the resistance reading.
Heatmat is not heating up, and
thermostat display says “GFI”
1. Check thermostat connections.
2. Ensure ground conductor from heatmat is connected to
ground, not to thermostat.
3. Perform GFI test as outlined in thermostat instructions.
Heatmat is not heating up, and
thermostat display says “ER”
1. Check floor sensor is connected to correct terminals on
thermostat.
2. Check there is no damage to floor sensor.
3. If floor sensor is not installed, and the thermostat floor sensing
mode is not being used, move switch on back of thermostat
face to “AF” position.
TRADING
GROUP INC.
3005 Saskatchewan Drive | Regina, SK | S4T 1H5
toll-free 877 757 8930 | tel [phone] | fax [phone]
email [e-mail] | www.icocanada.com