Warranty

What to do if the Item Arrives Damaged?
1) Fully inspect all deliveries before signing the receipt even if you do not plan on opening
the carton right away.
2) Write down any visible damage such as box crushed, torn, creased and other
circumstances about the delivery.
3) If you find concealed damage, save the carton and packaging material. Call our
customer service department immediately at [phone].
Do I Need an RMA to Return a Product?
A Return Authorization Number (RMA) is required for ALL returns. A restocking fee will be
applied to any order returned without an RMA number.
About iBRIGHT Customer Service:
Customer Service Department Hours of Operation: Monday-Friday 8:30am ~ 4:30pm PST.
Please note that during peak periods you may be required to leave a message. All emails
and messages will be returned ASAP.
Cancellation Policy: We do not cancel orders Pre-ship at this time. Our goal is to ship
orders as soon as possible, our system is set-up to automatically process your order as
fast as possible. For that reason, once an order has been submitted, it cannot be
canceled. If an error is made, we need you to accept the package and request a return
authorization to return the package (if our return policy below allows) for a refund. Please
be sure that you want to make the purchase before submitting the order. Orders refused at
delivery will be assessed all of the applicable fees including the return fee, our shipping
costs and a 25% restocking fee.
Freight & Shipping Charge Policy: All items sold by iBRIGHT have a set shipping charge
based on items weight. Most items ordered from iBRIGHT are shipped via UPS or FedEx.
Extra heavy items will be shipped via courier or Truck Freight and may take some extra
time to arrive. Please allow at least 1-2 weeks for all Heavy/Bulk items to ship. If you
ordered two or more items, you may receive them in multiple boxes on different days,
because of varying item availability and shipping locations. We do not charge you extra
shipping for split shipments. Many of our items have FREE SHIPPING, but this policy
applies only to items marked as free shipping and being shipped to the continental United
States.