Warranty

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Warranty

iBRIGHT warranty policy offers up to 5-year on most items. Registering your product will

automatically add an additional year of warranty, please do so by clicking on the following

here.

Return Policy & Refund

If you are unhappy with your iBRIGHT purchase for any reason, you can return it for a

refund within our 30-day return period. The return period starts when the item has been

delivered. Before returning, we suggest contacting our Customer Support team via email at

info@goibright.com or call us at (909) 296-0087 in order for us to best assist you with your

return. Once the item has been delivered back to our warehouse, we will issue a refund

back to the original form of payment. The processing time may take 5-7 Business Days, if

after that period your refund has not been received, please contact your bank to confirm

transaction is not on hold before reaching out to us.

Customer & Technical Support

Here at iBRIGHT we offer Customer & Tech Support Monday – Friday 8am – 4:30pm PST.

For order status, please contact us via email at info@goibright.com or call us at (909) 296-

0087. Please provide us with your order number & a quick summary of your inquiry.

Shipping:

Most orders will ship out same day if orders are placed by 2PM PST, tracking should be

available the same night or the morning after. We ship FedEx Ground & UPS Standard, for

delivery status please search your tracking number on carrier website. Once the order has

shipped out from our warehouse, please contact the carrier if there are any address

changes needed to be made. If package showed delivered but you have not received your

order, please contact us so we can reach out to the carrier to investigate internally. We will

issue a replacement once investigation has been completed from the carriers’ end.

Please note, during holiday periods, shipments may be delayed due to the high volume of

orders being processed & shipped.

www.Goibright.com

Email: info@goibright.com

Phone: (909) 296-0087

Summary of content (8 pages)

PAGE 1
www.Goibright.com Email: info@goibright.com Phone: (909) 296-0087 Warranty iBRIGHT warranty policy offers up to 5-year on most items. Registering your product will automatically add an additional year of warranty, please do so by clicking on the following here. Return Policy & Refund If you are unhappy with your iBRIGHT purchase for any reason, you can return it for a refund within our 30-day return period. The return period starts when the item has been delivered.
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What to do if the Item Arrives Damaged? 1) Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away. 2) Write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery. 3) If you find concealed damage, save the carton and packaging material. Call our customer service department immediately at (909) 296-0087. Do I Need an RMA to Return a Product? A Return Authorization Number (RMA) is required for ALL returns.
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Privacy Notice Effective Date: 2018-12-18 Updated Date: 2020-1-01 iBRIGHT, its affiliates and subsidiaries (“we”, “us”, “our”, “iBRIGHT”) are committed to protecting your privacy.
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• • Account or Profile Data: When you register an account with us, we may collect your contact details, such as your email address, phone number, and username. During your interaction with our Products, we may further collect your nickname, profile picture, country code, language preference or time zone information into your account.
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• • • • • • Provide You Services: We process your account and profile data, device information, usage data, location information, and Smart Device related information to provide you with our Products and Services that you have requested or purchased. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
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• • • • • To our third-party service providers who perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, and other similar services to enable them to provide services to us.
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You may: • • • • • • Request access to the personal data that we process about you; Request that we correct inaccurate or incomplete personal information about you; Request deletion of personal data about you; Request restrictions, temporarily or permanently, on our processing of some or all personal data about you; Request transfer of personal information to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated; and Opt-out or o
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Changes to this Policy Notice We may update this Privacy Notice to reflect changes to our information practices. If we make any material changes, we will notify you by email (send to the e-mail address specified in your account) or by means of a notice in the mobile applications prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.