Installation Guide

[phone] [e-mail] www.goibright.com
Frequently*Asked*Questions*
(or another network). No matter whether the device is online or not, the
app can control the device once both of them run on the same LAN (the
device and app are connected to the same WIFI router in your house).
So, you are advised to turn off WIFI of your mobile and turn on cellular
data, then refresh the device list to see whether the device is still online.
3. If the device is offline, check whether your WIFI works normally. If no,
troubleshoot the router.
4. If your WIFI works normally and the device is offline (only for the case it has
been normally connected previously, and the router's name and account
information has not been changed), you are advised to shut down and
reboot your device , and check whether the device gets online after about
30 secs.
5. We recommend that you try to rediscover the device/refresh device list to
see if the device appears in the device list.
6. If the device is still offline, you are advised to delete the device and re-
configure the network. Then, in the third-party access app (such as Alexa
and Google Home), refresh the device list to show the device. The device
can be controlled after it is shown.
If the problem persists after you have tried above methods, please offer
your device ID and app account for us to check the problem.
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