Technical information

IBM Europe, Middle East, and Africa Hardware
Announcement ZG11-0042
IBM is a registered trademark of International Business Machines Corporation
8
• PCI riser
• RAID card without battery
• Tape drive
• Virtual media key
• Ethernet daughter card
On-site Service
This provides On-site Repair, 9 hours per day, Monday through Friday excluding
holidays, NBD response. IBM or your reseller will repair the failing machine at your
location and verify its operation. You must provide a suitable working area to allow
disassembly and reassembly of the IBM machine. The area must be clean, well lit,
and suitable for the purpose. On-site Service is not available in all countries, and
some countries have kilometer or mileage limitations from an IBM service center. In
those locations where On-site Service is not available, the normal in-county service
delivery is used.
International Warranty Service
International Warranty Service (IWS) is available in selected countries or regions.
The warranty service type and the service level provided in the servicing country
may be different from that provided in the country in which the machine was
purchased.
Under IWS, warranty service will be provided with the prevailing warranty service
type and service level available for the IWS-eligible machine type in the servicing
country and the warranty period observed will be that of the country in which the
machine was purchased.
To determine the eligibility of your machine and to view a list of countries where
service is available, visit
http://www-947.ibm.com/support/entry/portal/wlup
For more information see Marketing Announcement ZS01-0168, dated September
25, 2001.
ServicePac® service upgrades
The announced products are also eligible for ServicePac warranty upgrades.
ServicePacs provide a higher level of service than that provided under the base IBM
Machine Warranty.
ServicePacs can be purchased from your IBM Business Partner and are specific to
the machines/products listed.
Ordering
e-ServicePac part
ServicePac offering number number
7945
3yr On-site Repair PC1074 e-ServicePac - 65Y5220 (2)
9hr x 5 days 4hr Resp Target
3yr On-site Repair PC1075 e-ServicePac - 65Y5220 (2)
24hr x 7 days 4hr Resp Target
3yr On-site Repair PC506 e-ServicePac - 41W9360(4)
24hr x 7 days 6hr Committed
Service
3yr On-site Repair PC935 e-ServicePac - 54Y4501
24hr x 7 days 6hr Committed (UK Only)
Service