Technical information

IBM Europe, Middle East, and Africa Hardware
Announcement ZG11-0042
IBM is a registered trademark of International Business Machines Corporation
12
The products in this document are also covered by Maintenance
Agreements and ServiceSuite
TM
contracts.
Licensing
Programs included with this product are licensed under the terms and conditions of
the License Agreements that are shipped with the system.
Field installable features
Yes
Model conversions
No
Machine installation
Customer setup. Customers are responsible for installation according to the
instructions IBM provides with the machine.
IBM Electronic Services
IBM has transformed its delivery of hardware and software support services to
help you achieve higher system availability. Electronic Services is a web-enabled
solution that offers an exclusive, no-additional-charge enhancement to the service
and support available for IBM servers. These services are designed to provide
the opportunity for greater system availability with faster problem resolution
and preemptive monitoring. Electronic Services comprises two separate, but
complementary, elements: Electronic Services news page and Electronic Services
Agent.
The Electronic Services news page is a single Internet entry point that replaces the
multiple entry points traditionally used to access IBM Internet services and support.
The news page enables you to gain easier access to IBM resources for assistance in
resolving technical problems.
The Electronic Service Agent
TM
is no-additional-charge software that resides on
your server. It monitors events and transmits system inventory information to IBM
on a periodic, client-defined timetable. The Electronic Service Agent automatically
reports hardware problems to IBM. Early knowledge about potential problems
enables IBM to deliver proactive service that may result in higher system availability
and performance. In addition, information collected through the Service Agent is
made available to IBM service support representatives when they help answer your
questions or diagnose problems. Installation and use of IBM Electronic Service Agent
for problem reporting enables IBM to provide better support and service for your
IBM server.
To learn how Electronic Services can work for you, visit
http://www.ibm.com/support/electronic
Terms and Conditions for Express Seller products
The designated products are available only as part of the IBM Express Seller
program. For full details of the terms and conditions, refer to the Express Seller
Program Terms and Conditions applicable to a specific Business Partner.
Note: Copies of the Express Seller Program Terms and Conditions are available
locally.
In summary: