Tablet User Manual

Chapter2.Importantserviceinformation

Thischapterpresentsfollowingimportantserviceinformationthatappliestoallmachinetypessupportedby

thismanual:

•“StrategyforreplacingFRUs”onpage23

–“Strategyforreplacingaharddiskdrive”onpage24

–“Importantnoticeforreplacingasystemboard”onpage24

–“Howtouseerrormessage”onpage24

•“StrategyforreplacingFRUsforCTO,CMV,andGAV”onpage25

–“Productdenition”onpage25

–“FRUidenticationforCTO,CMV,andGAVproducts”onpage25

Important:

AdvisecustomerstocontacttheLenovoCustomerSupportCenteriftheyneedanyassistanceinobtainingor

installinganysoftwarexes,drivers,andUEFIBIOSdownloads.TelephonenumbersforLenovoSupportare

availableat:

http://www.lenovo.com/support/phone

SystemDisassembly/ReassemblyvideosthatshowtheFRUremovalsorreplacementsfortheLenovo

authorized

servicetechniciansareavailableinthefollowingsupportsite:

http://www.lenovoservicetraining.com/ion/

AdvisecustomerstocontacttheCustomerSupportCenterat800-426-7378iftheyneedassistanceinobtainingor

installinganysoftwarexes,drivers,andUEFIBIOSdownloads.

CustomersinCanadashouldcalltheCustomerSupportCenterat800-565-3344forassistanceordownload

information.

StrategyforreplacingFRUs

Beforereplacingparts:

Makesurethatallsoftwarexes,drivers,andUEFIBIOSdownloadsareinstalledbeforereplacingany

FRUslistedinthismanual.

Afterasystemboardisreplaced,ensurethatthelatestUEFIBIOSisloadedtothesystemboardbefore

completingtheserviceaction.

Todownloadsoftwarexes,drivers,andUEFIBIOS,doasfollows:

1.Gotohttp://www.lenovo.com/support.

2.EntertheproductnumberofthecomputerorpressAuto-detectbuttononthescreen.

3.SelectDownloadsanddrivers.

4.Followthedirectionsonthescreenandinstallthenecessarysoftware.

UsethefollowingstrategytopreventunnecessaryexpenseforreplacingandservicingFRUs:

•IfyouareinstructedtoreplaceaFRUbutthereplacementdoesnotcorrecttheproblem,reinstall

theoriginalFRUbeforeyoucontinue.

•Somecomputershavebothaprocessorboardandasystemboard.Ifyouareinstructedtoreplaceeither

theprocessorboardorthesystemboard,andreplacingoneofthemdoesnotcorrecttheproblem,

reinstallthatboard,andthenreplacetheotherone.