System x3250 Start the server. Types 4364 and 4365 Did the server start correctly? Installation Guide No Yes Go to the Server Support flow chart on the reverse side of this page. Turn off the server and install options. Welcome. Thank you for buying an IBM server. Your server is based on the X-Architecture technology, and it features superior performance, availability, and affordability. Install the server in a rack cabinet and cable the server and options; then, restart the server.
Server Support Is the server working correctly? Yes Register the server. Go to http://www.ibm.com/support/mysupport/. No Check all cables for loose connections and verify that all optional devices you installed are on the ServerProven list at http://www.ibm.com/servers/eserver/ serverproven/compat/us/. Is the problem solved? View information about IBM Support Line at http://www.ibm.com/services/sl/products/ or view support telephone numbers at http://www.ibm.com/planetwide/.
IBM System x3250 Types 4364 and 4365 Installation Guide
Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 51 and the Warranty and Support Information document on the IBM System x Documentation CD. Third Edition (January 2007) © Copyright International Business Machines Corporation 2007. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
Contents Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Chapter 1. Introduction . . . . . . . The IBM System x Documentation CD . . Hardware and software requirements . Using the Documentation Browser . . Notices and statements in this document . Features and specifications . . . . . . Major components of the server . . . . System-board optional-device connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Optional-device problems . Power problems . . . . Serial port problems . . . ServerGuide problems . . Software problems . . . Universal Serial Bus (USB) Video problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . port problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix A. Getting help and technical assistance Before you call . . . . . . . . . . . . . . . Using the documentation . . . . . . . . . . .
Safety Before installing this product, read the Safety Information. Antes de instalar este produto, leia as Informações de Segurança. Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí. Læs sikkerhedsforskrifterne, før du installerer dette produkt. Lees voordat u dit product installeert eerst de veiligheidsvoorschriften. Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information. Avant d’installer ce produit, lisez les consignes de sécurité.
Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. Important: Each caution and danger statement in this document is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document.
Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet. v Connect to properly wired outlets any equipment that will be attached to this product. v When possible, use one hand only to connect or disconnect signal cables.
Statement 2: CAUTION: When replacing the lithium battery, use only IBM® Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure.
Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Statement 26: CAUTION: Do not place any object on top of rack-mounted devices.
xii IBM System x3250 Types 4364 and 4365: Installation Guide
Chapter 1. Introduction This Installation Guide contains instructions for setting up your IBM System x3250 Type 4364 or 4365 server and basic instructions for installing some optional devices. More detailed instructions for installing optional devices are in the User’s Guide on the IBM System x™ Documentation CD, which comes with the server.
ID label Note: This illustration shows a serial-attached SCSI (SAS) hot-swap hard disk drive model (3.5-inch drives). A Serial ATA (SATA) hot-swap hard disk drive model (3.5-inch drives), SATA simple-swap hard disk drive model (3.5-inch drives), and a SAS hot-swap model with 2.5-inch hard disk drives are also available. This illustration might differ slightly from your hardware. For a list of supported optional devices for the server, see http://www.ibm.com/ servers/eserver/serverproven/compat/us/.
v If Autostart is enabled, insert the CD into the CD drive. The Documentation Browser starts automatically. v If Autostart is disabled or is not enabled for all users, use one of the following procedures: – If you are using a Windows operating system, insert the CD into the CD drive and click Start --> Run. In the Open field, type e:\win32.bat where e is the drive letter of the CD drive, and click OK.
Features and specifications The following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply. Racks are marked in vertical increments of 4.45 cm (1.75 inches). Each increment is referred to as a unit, or “U.” A 1-U-high device is 1.75 inches tall. Table 1.
Major components of the server Blue on a component indicates touch points, where you can grip the component to remove it from or install it in the server, open or close a latch, and so on. Orange on a component or an orange label on or near a component indicates that the component can be hot-swapped, which means that if the server and operating system support hot-swap capability, you can remove or install the component while the server is running.
System-board optional-device connectors The following illustration shows the connectors for user-installable optional devices. Riser-card connector Remote Supervisor Adapter II SlimLine connector DIMM 1 connector Other systems-management adapter connector DIMM 2 connector DIMM 3 connector Battery connector DIMM 4 connector SAS/SATA controller connector The following illustration shows the location of the PCI Express slots on the riser-card assembly.
Chapter 2. Installing optional devices This chapter provides basic instructions for installing optional hardware devices in the server. These instructions are intended for users who are experienced with setting up IBM server hardware. Installation guidelines Before you install optional devices, read the following information: v Read the safety information that begins on page v and the guidelines in “Handling static-sensitive devices” on page 8. This information will help you work safely.
component while the server is running. (Orange can also indicate touch points on hot-swap components.) See the instructions for removing or installing a specific hot-swap component for any additional procedures that you might have to perform before you remove or install the component. v When you are finished working on the server, reinstall all safety shields, guards, labels, and ground wires. v For a list of supported optional devices for the server, see http://www.ibm.
Removing the cover To remove the cover, complete the following steps: 1. Read the safety information that begins on page v and “Installation guidelines” on page 7. 2. Turn off the server and all attached devices. 3. Disconnect all external cables and power cords. Cover-release button 4. Press the cover-release button. 5. Slide the cover back approximately 1.27 cm (0.5 inches); then, lift it off the server. Attention: For proper cooling and airflow, replace the cover before turning on the server.
DIMM connectors 1 and 3. However, the size, speed, type, and technology of the DIMMs that you install in DIMM connectors 2 and 4 must match each other. v Install only double-data-rate II (DDR II), PC2-5300, unbuffered synchronous dynamic random-access memory (SDRAM) with error correcting code (ECC) DIMMs. These DIMMs must be compatible with the latest PC2-5300 SDRAM unbuffered DIMM specification.
Installing a hard disk drive Locate the documentation that comes with the hard disk drive and follow those instructions in addition to the instructions in this chapter. Note: The ID for an installed hard disk drive is on the front of the server next to the bay that contains the drive. Table 2. Locations of hard disk drive IDs 3.5-inch drive model servers 3.5-inch hard disk drive IDs 2.5-inch drive model servers 2.
2. Make sure that the server cover is in place and fully closed. 3. Turn off the server and peripheral devices, and disconnect the power cord and all external cables. 4. Remove the filler panel from the bay. 5. Pull the loops of the tray toward each other and slide the drive into the server until the drive connects to the back panel. 6. Insert the filler panel into the bay to cover the drive. Notes: 1.
Attention: To avoid damage to the hard disk drive connectors, make sure that the cover is in place and fully closed whenever you install or remove a hard disk drive. 1. Read the safety information that begins on page v and “Installation guidelines” on page 7. 2. Make sure that the server cover is in place and fully closed. 3. Remove the filler panel from the bay. Store it in a safe place for possible future use.
v The adapter slots are on the riser-card assembly. You must first remove the riser-card assembly to access the adapter slots. v The two PCI Express slots on the riser-card assembly support PCI Express x8 1.0a adapters. v You can install one full-height three-quarter-length adapter in expansion slot 1 and one low-profile half-length adapter in expansion slot 2.
To install an adapter, complete the following steps: 1. Read the safety information that begins on page v and “Installation guidelines” on page 7. 2. Turn off the server and peripheral devices, and disconnect the power cord and all external cables. Remove the cover. 3. Grasp the riser card at the rear edge and lift to remove the riser-card assembly. Place the riser-card assembly on a flat, static-protective surface. Riser-card assembly 4. Remove the expansion-slot cover on the slot that you intend to use.
c. In a server with 3.5 inch drives, route the ServeRAID 8s signal cable as shown in the following illustration and connect it to the hard disk drive backplane. If you have other devices to install, do so now. Otherwise, go to “Completing the installation” on page 18.
Installing a Remote Supervisor Adapter II SlimLine Install an optional Remote Supervisor Adapter II SlimLine in the Remote Supervisor Adapter II SlimLine connector on the system board. See the illustration in “System-board optional-device connectors” on page 6 for the location of the connector. After the Remote Supervisor Adapter II SlimLine is installed, the systems-management port on the rear of the server is active.
7. Press the Remote Supervisor Adapter II SlimLine firmly into the connector and make sure that all tabs on both mounting brackets secure the adapter in place. Attention: Incomplete insertion might cause damage to the server or the adapter. 8. If an adapter is installed in expansion slot 1 on the riser-card assembly, remove it. 9. Reinstall the riser-card assembly. Make sure that the riser-card assembly is fully seated in the riser-card connectors on the system board.
Connecting the cables The following illustrations show the locations of the input and output connectors on the front and rear of the server. Front USB 1 connector USB 2 connector Rear Power-cord connector Systems-management connector USB 3 connector USB 4 connector Mouse connector Keyboard connector Serial connector Video connector Ethernet 2 connector Ethernet 1 connector You must turn off the server before you connect or disconnect cables.
Some optional devices have device drivers that you must install. For information about installing device drivers, see the documentation that comes with each device. If the server has a RAID configuration that uses the SAS/SATA controller with integrated RAID and you have installed or removed a hard disk drive, you might have to reconfigure the disk arrays.
Chapter 3. Server controls, LEDs, and power This chapter describes the controls and light-emitting diodes (LEDs) and how to turn the server on and off. Front view The following illustration shows the controls, light-emitting diodes (LEDs), and connectors on the front of the server.
Rear view The following illustration shows the LEDs on the rear of the server. Ethernet 1 transmit / receive activity LED Ethernet 1 speed LED Ethernet 2 speed LED Ethernet 2 transmit / receive activity LED Ethernet transmit/receive activity LED: This LED is on each Ethernet connector. When this LED is lit, it indicates that there is activity between the server and the network. Ethernet speed LED: This LED is on each Ethernet connector.
Server power features When the server is connected to an ac power source but is not turned on, the operating system does not run, and all core logic except for the service processor is shut down; however, the server can respond to requests from the service processor (the baseboard management controller), such as a remote request to turn on the server.
Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. 2 1 The server can be turned off in any of the following ways: v You can turn off the server from the operating system, if your operating system supports this feature.
Chapter 4. Configuring the server The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server. Use this CD during the initial installation of the server to configure basic hardware features and to simplify the operating-system installation. (See “Using the ServerGuide Setup and Installation CD” for more information.
e. Start the setup and hardware configuration programs. f. Start the operating-system installation. You will need your operating-system CD. Using the Configuration/Setup Utility program The Configuration/Setup Utility program is part of the BIOS.
3. Use the arrow keys to select the adapter (SAS controller) for which you want to change settings. Use the Help function to see instructions and available actions for this screen. If you select SAS Topology or Advanced Adapter Properties, additional screens are displayed. 4. To change the settings of the selected items, follow the instructions on the screen. 5. Press Enter to save your changes.
28 IBM System x3250 Types 4364 and 4365: Installation Guide
Chapter 5. Solving problems This chapter provides basic troubleshooting information to help you solve some common problems that might occur while you are setting up the server. If you cannot locate and correct a problem by using the information in this chapter, see Appendix A, “Getting help and technical assistance,” on page 49, the Problem Determination and Service Guide on the IBM System x Documentation CD, and the “Server Support” flowchart in the front of this document.
POST error codes The following table provides an abbreviated list of the error codes that might appear during POST. See the Problem Determination and Service Guide on the IBM System x Documentation CD for more information about the POST error codes. To check for updated technical information, go to http://www.ibm.com/servers/eserver/ support/xseries/index.html, select System x3250, and click Go; then, click the Install and use tab and click Product documentation. Table 4.
Table 4. Abbreviated list of POST error codes (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Table 4. Abbreviated list of POST error codes (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Table 4. Abbreviated list of POST error codes (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Table 4. Abbreviated list of POST error codes (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Table 4. Abbreviated list of POST error codes (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Table 4. Abbreviated list of POST error codes (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Troubleshooting tables Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. See the Problem Determination and Service Guide on the IBM System x Documentation CD for more detailed troubleshooting information. If you cannot find a problem in these tables, run the diagnostic programs (see “Running the diagnostic programs” in the Problem Determination and Service Guide).
General problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Intermittent problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. Symptom Action The mouse or pointing device does not work.
Microprocessor problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. Symptom Action The screen is blank. 1.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. Symptom Action The monitor has screen jitter, or 1.
Optional-device problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Power problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Serial port problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Universal Serial Bus (USB) port problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system or optional device, and whom to call for service, if it is necessary.
Getting help and information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM systems, optional devices, services, and support. The address for IBM System x and xSeries information is http://www.ibm.com/systems/x/. The address for IBM IntelliStation information is http://www.ibm.com/intellistation/. You can find service information for IBM systems and optional devices at http://www.ibm.com/servers/eserver/support/xseries/index.html.
Appendix B. Notices This information was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used.
BladeCenter Chipkill e-business logo Eserver FlashCopy i5/OS Predictive Failure Analysis ServeRAID ServerGuide ServerProven System x XA-32 XA-64 X-Architecture XpandOnDemand xSeries Intel, Intel Xeon, Itanium, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the United States, other countries, or both.
IBM makes no representation or warranties regarding non-IBM products and services that are ServerProven®, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. These products are offered and warranted solely by third parties. IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM.
Remarque : Cette marque s’applique uniquement aux pays de l’Union Européenne et à la Norvège. L’etiquette du système respecte la Directive européenne 2002/96/EC en matière de Déchets des Equipements Electriques et Electroniques (DEEE), qui détermine les dispositions de retour et de recyclage applicables aux systèmes utilisés à travers l’Union européenne. Conformément à la directive, ladite étiquette précise que le produit sur lequel elle est apposée ne doit pas être jeté mais être récupéré en fin de vie.
For California: Perchlorate material – special handling may apply. See http://www.dtsc.ca.gov/hazardouswaste/perchlorate/. The foregoing notice is provided in accordance with California Code of Regulations Title 22, Division 4.5 Chapter 33. Best Management Practices for Perchlorate Materials. This product/part may include a lithium manganese dioxide battery which contains a perchlorate substance.
European Union EMC Directive conformance statement This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards.
Index A E adapter installing 13 types supported 13 attention notices 3 electrical input 4 electronic emission Class A notice 55 environment 4 error messages, POST 30 error symptoms CD-ROM drive, DVD-ROM drive 37 general 38 hard disk drive 38 intermittent 39 keyboard, non-USB 39 memory 40 microprocessor 41 monitor 41 mouse, non-USB 39 optional devices 44 pointing device, non-USB 39 power 45 serial port 46 software 47 USB port 48 Ethernet connector 22 controller configuring 20 type 4 speed indicator 22 spe
O installing adapters 13 cover 18 DIMMs 9 hard disk drives 11 integrated controllers 4 functions 4 intermittent problems 39 online documentation 1 optional device problems 44 optional-device connectors 6 order of installation, memory modules P K keyboard connector 22 keyboard problems 39 L LED cd drive activity 21 Ethernet speed 22 Ethernet transmit/receive activity hard disk drive activity 21 locator 21 power-on 21 system error 21 LEDs front 21 rear 22 locator LED 21 22 M major components 5 memory i
ServerGuide (continued) error symptoms 46 using 25 simple-swap Serial ATA hard disk drive size 4 slot locations, PCI Express 6 slots 4 software problems 47 solving problems 29 specifications 4 Standby mode 23 statements and notices 3 system board connectors 6 System x Web address 1 system-error LED 21 systems-management connector 22 11 T temperature 4 trademarks 51 troubleshooting chart 37 turning off the server 23 turning on the server 23 U United States electronic emission Class A notice United States
60 IBM System x3250 Types 4364 and 4365: Installation Guide
Part Number: 42C5004 Printed in USA (1P) P/N: 42C5004
