ERserver IBM xSeries 450 Type 8688 Hardware Maintenance Manual and Troubleshooting Guide
ERserver IBM xSeries 450 Type 8688 Hardware Maintenance Manual and Troubleshooting Guide
Note Before using this information and the product it supports, read Appendix C, “Notices,” on page 237. Fifth Edition (February 2004) The most recent version of this document is available on the World Wide Web at http://www.ibm.com/pc/support.
About this manual This manual contains diagnostic information, a Symptom-to-FRU index, service information, error codes, error messages, and configuration information for the IBM® Eserver™ xSeries® 450 Type 8688 server. Important: The field replaceable unit (FRU) procedures are intended for trained servicers who are familiar with IBM products. Before servicing an IBM product, be sure to review “Safety information” on page 197.
iv IBM xSeries 450 Type 8688: Hardware Maintenance Manual and Troubleshooting Guide
Contents About this manual . . . . . . . . . . . . . . . . . . . . . . . iii Important safety information . . . . . . . . . . . . . . . . . . . . iii Online support . . . . . . . . . . . . . . . . . . . . . . . . . iii Chapter 1. General information . . Related publications . . . . . . Notices and statements in this book Features and specifications . . . . What your IBM xSeries 450 offers . Server controls and indicators . . . Front view . . . . . . . . . Rear view . . . . . . . . . Server power features .
Small computer system interface (SCSI) messages Recovering SAL/EFI code . . . . . . . . . . Clearing a power-on password . . . . . . . . Clearing CMOS. . . . . . . . . . . . . . Power checkout . . . . . . . . . . . . . Troubleshooting the Ethernet controller . . . . . Network connection problems . . . . . . . Ethernet controller troubleshooting chart . . . Ethernet controller messages . . . . . . . vi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Active PCI assembly . . . . . . . . . . . . I/O board, riser card, and Remote Supervisor Adapter Restoring the nonvolatile EFI variables . . . . . Top cover assembly . . . . . . . . . . . . . Top power board . . . . . . . . . . . . . . . Hard disk drive backplane . . . . . . . . . . . Media bay card . . . . . . . . . . . . . . . Memory-board retaining latches . . . . . . . . . AC box assembly mechanism . . . . . . . . . . Media-extract mechanism . . . . . . . . . . . Power/reset card assembly . . . . . . .
General safety . . . . . . . . . Electrical safety . . . . . . . . . Safety inspection guide . . . . . . Handling static-sensitive devices . . . Grounding requirements . . . . . . Safety notices (multilingual translations) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix C. Notices . . . . . . . . . . . . . . . . . . . Edition notice . . . . . . . . . . . . . . . . . . . . . . Trademarks. . . . . . . . .
Chapter 1. General information Your IBM Eserver xSeries 450 Type 8688 server is a high-performance symmetric multiprocessing (SMP) server. It is ideally suited for networking environments that require superior microprocessor performance, efficient memory management, flexibility, and reliable data storage. The xSeries 450 server contains several IBM X-Architecture™ technologies, which help increase server performance and reliability. Your server comes with a limited warranty.
Notices and statements in this book The caution and danger statements used in this book also appear in the multilingual Safety Information book provided on the IBM xSeries Documentation CD. Each caution and danger statement is numbered for easy reference to the corresponding statements in the safety book. The following types of notices and statements are used in this book: v Note: These notices provide important tips, guidance, or advice.
Features and specifications The following table provides a summary of the features and specifications of your xSeries 450. Microprocessor: v Intel®™ Itanium® 2 900 MHz or higher, depending on server model v 1.
What your IBM xSeries 450 offers Your server includes the following features and technologies: v IBM Enterprise X-Architecture technology Enterprise X-Architecture technology combines proven, innovative IBM designs to make your Intel-processor-based server powerful, scalable, and reliable. For more information, go to http://www.ibm.com/pc/us/eserver/xseries/xarchitecture/enterprise/index.html on the World Wide Web.
Front view Hard disk drive activity LED (green) Hard disk drive error LED (amber) Power-on LED Power button Reset button USB connector Power-supply latch Drive eject button DVD/CD-RW drive activity LED DVD/CD-RW eject button Drive eject button System-error LED (amber) Information LED (amber) SCSI activity LED (green) Locator LED (blue) Power-on LED: This green LED turns on and stays on when you turn on your server, and it flashes when the server is in Standby mode.
Drive-eject button: Push this button to release a drive from the server. Power-supply latch: This latch is used to secure the power supply in place. Reset button: Press this button to reset the server and run the power-on self-test (POST). You might need to use a pen or the end of a straightened paper clip to press the button. Power button: Press this button to manually turn the server on or off.
Remote Supervisor Adapter connectors and LEDs: This group of ports and indicators on the back of the server are used for system-management information and control. Error LED (amber) External power supply connector Power LED (green) RS-485 connector (RJ14) Ethernet activity LED (green) System-management connector Ethernet link LED (green) Ethernet connector v External power-supply connector: This connector is not supported on this server.
SCSI connector: This connector is used to attach external SCSI devices to the server. Server power features When the server is connected to an ac power source but is not turned on, the operating system does not run, and all core logic except for the service processor is shut down; however, the server can respond to requests from the service processor, such as a remote request to turn on the server. The power-on LED flashes to indicate that the server is connected to ac power but is not turned on.
Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. 2 1 The server can be turned off in any of the following ways: v You can turn off the server from the operating system, if your operating system supports this feature.
10 IBM xSeries 450 Type 8688: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 2. Configuring the server The following configuration programs and capabilities come with your server: v Extensible Firmware Interface (EFI) Boot Manager program This program controls the startup environment. You can use this program to configure startup options, such as starting the server to an operating system on the network or on media, or to the EFI Boot Maintenance Manager main menu. See “Using the Extensible Firmware Interface (EFI) Boot Manager” for more information.
Selection Description Select active error devices Displays the list of available error devices as contained in the ErrOutDev list and the subset detailed in the ErrOut variable. Cold reset Performs a platform-specific cold reset of the server. Note: A cold reset typically is a full-platform reset. Exit Returns control to the EFI Boot Manager startup options. This will display the active start devices.
v Devices and I/O Ports Select this choice to view information about, enable, or disable the integrated SCSI and Ethernet controllers. Notes: 1. The default setting is Enable for all of the controllers. If you select Disable, the system will not configure the disabled device, and the operating system will not detect the device. (This is equivalent to unplugging the device.) 2.
v System Event and Error Log Select this choice to view or clear the system-error log and enable or disable debug options. Use the debug options to define the severity level of messages viewable during POST. – Select View System Error Log to view the system-error log. The system-error log contains all the system error and warning messages that the server has generated. You can use the arrow keys to move between pages in the system-error log.
password. You can use any combination of up to seven characters (A–Z, a–z, and 0–9) for your power-on password. Keep a record of your password in a secure place. Attention: If an administrator password is set and then forgotten, it cannot be overridden or removed. You must replace the I/O board. Using the LSI Logic Configuration Utility program The LSI Logic Configuration program is a built-in, menu-driven configuration utility program.
3. Use the arrow keys to select the drive to format. Attention: Low-level formatting removes all data from the hard disk. If there is data you want to save, back up the hard disk before continuing this procedure. 4. Use the arrow keys or the End key to scroll to the right. 5. Select Format, and press Enter to start. Setting up the Remote Supervisor Adapter This section describes the Remote Supervisor Adapter features and setup requirements.
5. Click Manual for Startup Type. 6. Click OK to close the window. 7. Log off Windows Explorer, and logon again. To copy an ISO image to a CD using SuSe Linux, type cdrecord -v dev=b, t, 1 in the command prompt, where b is the SCSI bus, t is the target device, and l is the logical unit number (LUN) for your DVD/CD-RW device. To determine the appropriate SCSI bus, the target device, and the LUN for the DVD/CD-RW for the device, type cdrecord -scanbus, and press Enter.
Cabling and configuring the Remote Supervisor Adapter Complete the following tasks to cable and configure the Remote Supervisor Adapter. Note: After you initially configure the adapter, use the Web-based interface to create a backup copy of the configuration. If you need to replace the adapter in the future, you can use the backup copy to restore the configuration and resume normal operation more quickly. See the Remote Supervisor Adapter User’s Guide on the IBM xSeries Documentation CD for details. Task 1.
Table 1.
Cabling the serial (COM) port: To cable the serial (COM) port, connect a modem or null modem cable to the serial connector on the Remote Supervisor Adapter. Then, continue with “Configuring the adapter.” Configuring the adapter This section describes how to enable remote access to the Remote Supervisor Adapter and install ASM device drivers. These procedures assume that you have a keyboard and pointing device attached to the server.
3. Use the arrow keys to select Ethernet Settings, and press Enter. The Ethernet Settings window opens. Note: The values in the window are only examples; your settings might be different. 4. Use the arrow keys to navigate to each field. Your system administrator can provide the information for the following fields: Network Interface The default setting is Enabled; verify that it is still set to Enabled. IP Address Type the IP address of the Remote Supervisor Adapter.
12. If you also want to configure the serial port, continue with “Configuring the serial port for text-based remote access.” Otherwise, go to “Installing Advanced System Management device drivers” on page 25. Configuring the serial port for text-based remote access: Complete the following steps to configure the Remote Supervisor Adapter serial port for access using a modem or null modem.
during POST. The port is returned to the operating system after POST completes. You can view the port using the operating system or any application. The Remote Supervisor Adapter takes over the port from the operating system only when information about a critical event is received. The Remote Supervisor Adapter dials out and transmits an alert and keeps the port dedicated until the server is restarted. The port is no longer available to the operating system or applications.
Note: The values in the window are only examples; your settings might be different. 5. Use the arrow keys to navigate to each field. Verify the values in the following fields: Network Interface The default setting is Disabled. Change this field to Enabled. IP Address The default value is 192.96.1.1. You can use the default value or another value, but the server must be able to establish a connection to that address. The default IP address (local and remote) is easily reconfigurable.
12. Continue with “Installing Advanced System Management device drivers.” Installing Advanced System Management device drivers: You must install the ASM device drivers for the server to enable communication between the Remote Supervisor Adapter and the server in which it is installed. You can obtain the most current device drivers from http://www.ibm.com/pc/support/ on the World Wide Web.
Using the ASM interconnect network This section explains how to configure and connect the server to function within an ASM interconnect network. The ASM interconnect network can include as many as 12 individual ASM connections in a single bus. These connections can include Remote Supervisor Adapters, ASM processors, and ASM PCI adapters.
example, if an ASM PCI adapter is installed in a server that has an ASM processor, the processor and the adapter connect to each other using one ASM interconnect connection, but the processor and the adapter count as two connections on the ASM interconnect network bus. Forwarding alerts Remote Supervisor Adapters, ASM PCI adapters, and ASM processors that are connected to an ASM interconnect network share resources and system-management information.
To connect the ASM interconnect module to the Remote Supervisor Adapter, complete the following steps. Attention: To avoid damage to the Ethernet connector, do not plug the ASM interconnect module into the Remote Supervisor Adapter Ethernet port. 1. Connect the ASM Interconnect module 1 to the Remote Supervisor Adapter ASM interconnect (peer-to-peer) port 2 . This port is on the edge of the Remote Supervisor Adapter that is accessible from the rear of the server and is labeled RS485. 2.
The following illustration shows an Ethernet cable connecting the remote administrator system to the Remote Supervisor Adapter that is installed in an xSeries 450. Server 1 uses the LAN connection to forward system-management data generated by the other xSeries 450s in the ASM interconnect network bus to the remote system-management administrator.
The following illustration shows a modem connected to the serial port of the Remote Supervisor Adapter in the xSeries 450 on the left, a modem connected to the serial port of the Remote Supervisor Adapter in the xSeries 450 on the right, and a modem connected to the remote administrator system.
Configuring the Gigabit Ethernet controller The Ethernet controllers are integrated on the I/O board. They provide an interface for connecting to a 10-Mbps, 100-Mbps, or 1-Gbps network and provide full-duplex (FDX) capability, which enables simultaneous transmission and reception of data on the network.
32 IBM xSeries 450 Type 8688: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 3. Diagnostics This section provides basic troubleshooting information to help you resolve some common problems that might occur with your server. If you cannot locate and correct the problem using the information in this section, see Appendix A, “Getting help and technical assistance,” on page 195 for more information. General checkout The server diagnostic programs are stored in the upgradeable electronically erasable programmable read-only memory (EEPROM) on the I/O board and on the Resource CD.
Follow the steps in this procedure to identify system problems. 001 IS THE SERVER PART OF A CLUSTER? YES. Schedule maintenance for the system. Shut down all systems related to the cluster. NO. Go to step 002 . 002 IF THE SERVER IS NOT PART OF A CLUSTER: If the operating system is running, do the following: 1. Check the Light Path. Go to “Light Path Diagnostics feature” on page 36 for more information. 2. Check the service processor system-error logs. a.
Diagnostic tools overview The following tools are available to help you identify and resolve hardware-related problems: v POST error messages The power-on self-test (POST) generates error messages to indicate the detection of a problem. See “POST error codes and messages” for more information. v System-error logs The system-error log contains all the error messages that were issued during POST. See “System-error logs” on page 36.
System-error logs The system-error log contains all messages issued during system initialization or normal system operation. You can view the contents of the system-error log from the Configuration/Setup Utility program or from the service processor. To view error logs from the Configuration/Setup Utility program, start the Configuration/Setup Utility program; then, select Error Logs from the main menu. See “Starting the Configuration/Setup Utility program” on page 12 for more information.
error that occurred, and see “Light Path LED errors” on page 147 to help determine the cause of the error and the action you should take. To view the LEDs on the various main boards, look at the board indicated by the diagnostic panel. To acknowledge a system error but not take immediate action, press the REMIND button, and place the Light Path Diagnostics feature in Remind mode. The system-error LED flashes in Remind mode. If a new failure occurs, the system-error LED is lit again.
Diagnostic programs, error codes, and messages Diagnostic error messages indicate that a problem exists. They are not intended to be used to identify a failing part. Troubleshooting and servicing of complex problems that are indicated by error messages should be performed by trained service personnel. Sometimes the first error to occur causes additional errors. In this case, the server displays more than one error message.
Notes: a. Press F1 while running the AMIDiag program to obtain help information. Press F1 from within a help screen to obtain online documentation from which you can select different categories. To exit from the help information and return to where you left off, press Esc. b. If the server stops during testing and you cannot continue, restart the server and try running the AMIDiag program again. If the problem remains, replace the component that was being tested when the server stopped. c.
9. Restart the server. AMIDiag menus The following figure shows the AMIDiag main menu: Press the Up Arrow (↑) or Down Arrow (↓) keys to select a menu choice, and press Enter. Press the Right Arrow (→) or Left Arrow (←) keys to display a different AMIDiag menu. Using AMIDiag keys The following table shows the AMIDiag keys and a brief description of their function. 40 Key Description Esc Halt a currently running test. Exits the AMIDiag program if no test is running.
Running AMIDiag tests To run this test or test group... Do the following Run all AMIDiag tests. Press F7, then F10. Run a complete overall system quick test . Press F8, then F10. Run all processor board diagnostic tests. 1. Select System, and press Enter. 2. Press F6, then press F10. Run all memory diagnostic tests. 1. Select Memory, and press Enter. 2. Press F6, and then press F10. Run all IDE drive diagnostic tests. 1. Select IDE, and press Enter. 2. Press F6, and then press F10.
Error-log viewer If you have enabled logging with the Generate Report option, you can display the log while still running the AMIDiag program. The AMIDiag error log contains all diagnostic errors that the AMIDiag program has found during the current AMIDiag session. The error-log viewer offers some text search capability. To display the error log, select Display Error Log File on the AMIDiag Options menu. Type the name of the error log file. The default error log filename is amidiag.log.
4. Set the test parameters: a. Select YES for the CPU Speed Comparison, and press Enter. b. Select Expected CPU Speed, and press Enter. c. Select Run Test parameters, and press Enter. To make sure the system configuration is not damaged, complete the following steps: 1. From the AMIDiag main menu, select System, and press Enter. 2. Select Processor Tests, and press Enter. 3. Select CMOS Validity Test, and press Enter.
Memory diagnostic tests Use the memory diagnostic tests to make sure that the memory board and installed memory are properly seated and functioning correctly. You can test all memory and the memory board, or you can isolate a single memory bank to verify that it functions correctly. The following test modes are available: v Quick test runs a single test pattern through the entire free, installed memory space of the banks selected.
IDE CD-ROM tests Use the IDE CD-ROM tests to make sure that the IDE CD-ROM drive is functioning properly. You can test the functionality of the CD-ROM drive tray and the data and audio read functions of the CD-ROM drive. The IDE CD-ROM tests include the following: v IDE CD Tray Test Select this test to make sure that the CD-ROM drive auto-eject feature can eject a CD. The CD tray should open and close. To run the CD tray test for an IDE CD-ROM drive, complete the following steps: 1.
ATAPI removables test This test verifies that the removable disk drive, such as an Iomega ZIP drive, is operating correctly. The tests include: v Format test The format test verifies that the removable drive is properly formatted for operation. Attention: This test formats the media in the device being tested. Use this test only if you want to format the media. v Write test This test verifies the ability of the removable disk drive to write data correctly to a disk.
For the SCSI test error codes, see “SCSI test error codes” on page 164. SCSI Disk Buffer Test This test writes logical blocks of data to the internal buffer on the disk drive. The same logical blocks of data are then read from the drive buffer and compared to the original data. If the SCSI hard disk drive does not have an internal buffer, you cannot select this test. SCSI Disk Self Diagnostic Test Select this choice to run the diagnostic tests on the SCSI disk drive.
3. Set the parameters that you want. Parameter Description overall % Specifies the drivewise % or common % as set for each drive. If Drivewise is selected, the drive parameters are specified for each drive used. If Common is selected, all drive parameters use the % parameters, which are entered in the % for Common fields. This reduces the need to set each drive parameter if the server has a large number of drives.
SCSI CD-ROM tests Use the SCSI CD-ROM tests to diagnose SCSI CD-ROM drive functions. SCSI CD-ROM tests include the following subtests: v SCSI CD-ROM Buffer Test Use this diagnostic test to make sure that the memory buffer on the CD-ROM drive is working correctly. v SCSI CD-ROM Self Test Select this choice to run the diagnostic tests on the disk. To run the test, complete the following steps: 1. From the main menu, select SCSI, and press Enter. 2. Select SCSI CD-ROM Self Diagnostics Test, and press Enter. 3.
In the Sequential Test or Random Test, you are prompted for the percentage of the drive to be tested. Sequential Test Sequential Test Sequential Test : Sequential Test % to test : % to test CONTINUE YES : YES 100 : 100 CONTINUE If the starting and ending block are not specified, this test reads from block 0 to the last block. The random test is performed on the specified blocks between the start and end blocks. 3. Choose a percentage, select CONTINUE, and press Enter.
test requires fully written media to be installed in the device being tested. Partially written media will result in a read error at the end of data. If only blank media is available, use the SCSI Tape Write Test to write a test pattern onto the blank media. To run the SCSI Tape Read Test, complete the following steps: 1. From the main menu, select SCSI, and press Enter. 2. Select SCSI Tape Read Test, and press Enter.
To diagnose video display problems, complete the following steps: 1. From the main menu, select Video, and press Enter. 2. Select Video Memory Test, and press Enter. For the video test error codes, see “Video test error codes” on page 167. Running video tests The video test you run depends on the type of monitor installed on your server. Video Monitor Test These tests verify the video controller output in addition to the communication between the controller and the display device.
Subtest Description Pixel Throughput Reports the speed at which complex patterns are drawn on the screen. These video tests might not appear correctly when displaying high-resolution VESA video modes on a multisync monitor. The monitor must be adjusted for each individual video mode. After the video mode you will be using appears, you must run the Aspect Ratio and Display Centering subtest to center the monitor.
To run the test, complete the following steps: 1. Select Device Test from the USB menu, and press Enter. 2. Select USB Keyboard Test, and press Enter. The following test parameters appear: Parameter Action Test This Device To run the USB Keyboard Test, select YES, and press Enter. PnP Test Select YES to run the USB Keyboard Plug and Play (PnP) Test. This test makes sure that the USB keyboard Plug and Play feature works properly.
Table 3.
Table 3. Lower case keyboard scan/ASCII codes (continued) Keystroke Scan Code ASCII Code Keystroke Scan Code ASCII Code ‡ Combination provides no keystroke for the application; performs another action. -- No function is assigned to this combination. Table 4.
Table 4. Upper case (shift) keyboard scan/ASCII codes (continued) Keystroke Scan Code ASCII Code Keystroke Scan Code ASCII Code Shift+F11 87 00 Shift+F12 88 00 Shift+Num Lock ‡ ‡ Shift+Scroll Lock ‡ ‡ Shift+7 47 37 Shift+8 48 38 Shift+9 49 39 Shift+ - 4A 2D Shift+4 4B 34 Shift+5 4C 35 Shift+6 4D 36 Shift++ 4E 2B Shift+1 4F 31 Shift+2 50 32 Shift+3 51 33 Shift+0 52 30 Shift+.
Table 5.
Table 5. Ctrl keyboard ASCII/scan codes (continued) Keystroke Scan Code ASCII Code Keystroke Scan Code ASCII Code ‡ Combination provides no keystroke for the application; performs another action. -- No function is assigned to this combination. Table 6.
Table 6.
The test routines check all serial port controllers at speeds from 300 to 115,200 bps (up to 460,800 bps if a 16550 UART is installed). 3. Select the number of data bits, number of stop bits, and parity type for the serial port. 4. Select a field using the – and + keys and set the parameters. 5. Select Continue, and press Enter. The serial port tests include the following: v Serial Port Hardware Test The serial port hardware test diagnoses hardware attached to the serial port.
v RXE-100 Side A → Side B Test This test verifies the quality of the connection from the RXE-100 Side A to the RXE-100 Side B. v RXE-100 Side B → Side A Test This test verifies the quality of the connection from the RXE-100 Side B to the RXE-100 Side A. v RXE-100 Side B Port Test This test verifies the quality of the connection from the RXE-100 Side B Port connector to the RXE Expansion Port.
Options menu The Options menu items are as follows: Edit Batch Parameters You can customize a set of diagnostic tests to run on your server and save it as a batch file to be run later. You can set the type of AMIDiag test to be run, the number of times each test is run, and the test parameters (for example, you can specify the starting and ending hard disk drive heads and cylinders to be tested). To set or display AMIDiag runtime parameters, complete the following steps: 1.
3. Select Batch Parameters, and press Enter. The following menu is displayed: Cycle Mode Specifies the number of test cycle scripts in the file. In each cycle there can be a different set of test parameters. Cycle Number Specifies whether to test through all of the cycles or just one cycle. This field can be set to All or One. Test Mode The Test mode refers to the overall control, not individual cycles.
Cycle Test Mode Specifies the test mode in a cycle. The cycle test modes are: Mode Description Timebound Specify how long the test is to run. Type the hours in the Time Limit Hrs field and the minutes in the Time Limit Min field, and press Enter. The maximum setting for the number of hours is 999. The maximum setting for the number of minutes is 59.
Abbreviated versions of the diagnostic tests are run in quick test mode. The selected tests are run in quick test mode if the tests support quick mode. You can use the quick test parameter in two ways: Quick Test use Description Complete a system Select the diagnostic tests you want to run, or press F7 to test in a shorter time. select all diagnostic tests on an AMIDiag menu. Set the Quick Test parameter to Yes.
Interactive Test: When you select Interactive Test, and press Enter, the following screen is displayed: Select the test group. A list of all tests appears. Tests that support interactive test have Yes beside them. Select the tests to run, and press Enter. Quick Test: When you select Quick Test, the following Quick Test menu is displayed: Select the test group. A list of all tests appears. Tests that support Quick Test have Yes beside them. Select the tests to run, and press Enter. Chapter 3.
Test Parameters: The Test Parameters menu is displayed when you select Edit Batch Parameters from the Options menu. Each item in this menu is the name of an AMIDiag menu. When you select an AMIDiag menu choice, all AMIDiag tests on the menu are listed. Select the tests to run in batch mode, and press Enter. If you select a test, the parameters for that test are displayed. Set the parameters, and select another diagnostic test.
The filename extension does not have to be .INI. You can then press F10 to run the AMIDiag tests that are specified in this file. Save Batch Parameters Select this choice to save all batch mode parameters, selected tests, selected devices, and error logging information to an AMIDiag batch parameter file. You can then load this ASCII file later and use the same saved options and test parameters every time you perform a AMIDiag session. To save batch parameters, complete the following steps: 1.
The report generation parameters are as follows: 3. Select CONTINUE after setting report parameters, and press Enter. You can customize how the errors are logged and where the logs are saved using the choices in this menu. You can define the destination for the output, log which tests are conducted, when the test is started, when the test completes, and whether the test will log only errors. Toggle All Tests in Menu Select this choice to display the list of test menus and to select a menu.
Notes: 1. Depending on your server configuration, some of the error codes might not appear when you run the diagnostic programs. 2. If diagnostic error codes appear that are not listed in the tables, make sure that your server has the latest levels of SAL/EFI code, Remote Supervisor Adapter, and diagnostics microcode installed. Small computer system interface (SCSI) messages If you receive a SCSI error message, see “SCSI error messages” on page 184.
6. If there is a jumper on J28, move the jumper from pins 1 and 2 to pins 2 and 3 to enable the SAL/EFI backup code page. If there is no jumper, add one to J28 pins 2 and 3. 7. Replace fans 3 and 4, and reconnect all external cables and power cords; then, turn on the peripheral devices. 8. Start up the server. After 5-10 seconds, the blue Attention LED on the Light Path card blinks. 9.
6. Locate the clear password jumper (J20) on the I/O board. The following illustration shows the location of the jumper on the I/O board. 1 2 3 Clear password jumper (J20) 7. Move the clear password jumper from pins 1 and 2 to pins 2 and 3. 8. Replace fans 3 and 4, and reconnect all external cables and power cords; then, turn on the peripheral devices. 9. Turn on the server. The EFI Boot Manager program starts. 10. Follow the instructions to create a new password. 11.
6. Locate the CMOS recovery jumper (J19) on the I/O board. The following illustration shows the location of the jumper on the I/O board. 1 2 3 CMOS recovery jumper (J19) 7. Move the CMOS recovery jumper from pins 1 and 2 to pins 2 and 3. 8. Wait 60 seconds; then, return the CMOS recovery jumper to pins 1 and 2. 9. Replace fans 3 and 4. 10. 11. 12. 13. Close the cover (see “Closing the cover” on page 111). Connect the server to a power source, keyboard, monitor, and mouse. Turn on the server.
Troubleshooting the Ethernet controller If a problem occurs with the 10/100/1000 Mbps Ethernet controller, use the Ethernet diagnostic program on the Resource CD to diagnose the problem. For more information about this CD, see “Ethernet diagnostic tests” on page 70. For information about the Ethernet error codes and actions to take, see the documentation on the Resource CD.
Ethernet controller troubleshooting chart Use the following troubleshooting chart to find solutions to 10/100/1000 Mbps Ethernet controller problems that have definite symptoms. Ethernet controller problems FRU/actions The server stops running when loading device drivers. Check the following: v Make sure that you are using the most recent device driver available from the World Wide Web. v Reseat or replace the adapter. Ethernet link status LED does not work.
Chapter 4. Installing options This chapter provides detailed instructions for installing hardware options in your server. Installation guidelines Before you begin to install options in your server, read the following information: v Read the safety information beginning on page 197 and the guidelines in “Handling static-sensitive devices” on page 78. This information will help you work safely with your server or options.
v Take care to avoid dropping any metallic objects, such as paper clips, hair pins, or screws, into the server. Handling static-sensitive devices Attention: Static electricity can damage electronic devices and your system. To avoid damage, keep static-sensitive devices in their static-protective package until you are ready to install them. To reduce the possibility of electrostatic discharge, observe the following precautions: v Limit your movement.
The following illustration shows the locations of major components in your server. DIMM access doors DIMM Microprocessor Power module Microprocessor baffle Fan 4 VRM Fan 3 Fan 2 Fan 1 : E T O N R O F R E P O R P , W LO F IR A E C LA P E R N FA , W LO F IR A S E T U IN M X O B 2 F O R E P O R P IN H IT W R O F T N O R F : E T O N E C LA P E R Retention bracket N FA S E T U IN M X O B 2 F O IN H IT W T N O R F Bezel Hard disk drive Hot-swap power supply DVD-ROM drive Chapter 4.
Connector and LED locations The illustrations in this section show the locations of connectors, switch and jumper blocks, and LEDs. Memory board internal connectors and LEDs The following illustrations show the internal connectors and LEDs on the memory board. DIMM slots VRM connectors DIMM error LED (14 places) DIMM error LED (14 places) 2.5 V VRM error LED 2.5 V VRM port 1 error LED 80 2.5 V VRM port 2 error LED 1.
The following illustration identifies the LEDs on the memory-board assembly. Memory port 1 LED Memory port 2 LED N E T O : F R O P E P O R R A F IR L , W O E R L P : N FA E E C A T O N W IN O O R T P N H IT R O R F O F M R X O B 2 F E P IN U F IR A E T , W O S L E R L P C A E FA N O R F W IT N H T IN O X O IN M B 2 F T U E S Memory switch card LEDs The following illustration shows the LEDs on the memory switch card.
Processor board internal connectors and LEDs The following illustrations show the internal connectors on the processor board.
The following illustrations show the LEDs on the processor board. Front side Power-good LED Microprocessor 3 error LED VRM error LED Microprocessor 3 power module error LED Microprocessor 1 power module error LED Microprocessor 1 error LED Reverse side Microprocessor 4 error LED Microprocessor 4 power module error LED Microprocessor 2 power module error LED Microprocessor 2 error LED Chapter 4.
Midplane board connectors and LEDs The following illustration shows the connectors on the midplane board. Force power-on connector Memory connector Microprocessor connector 3.3V VRM connector Microprocessor power connector Force NMI switch Light Path card connector Power backplane signal connector Midplane thumbscrews SCSI backplane and I2C connector Power backplane ground connector Power backplane 12V connector The following illustration shows the LEDs on the midplane board.
You can see the midplane board LEDs on the top of the server. These LEDs are numbered from 1-6 and indicate the board on which an error has been detected.
PCI-X board internal connectors and LEDs The following illustration shows the internal connectors and LEDs on the PCI-X board.
I/O-board internal connectors The following illustration shows the internal connectors on the I/O board. Riser card connector SCSI B connector I/O VRM Fan 4 connector Fan 3 connector Fans 1 and 2 connectors Power/reset connector SCSI A connector USB cable connector Media bays connector I/O-board jumpers The following illustration identifies the jumpers on the I/O board. Clear power-on password jumper (J20) CMOS recovery jumper (J19) SAL/EFI code page jumper (J28) Chapter 4.
Remote Supervisor Adapter connectors and LEDs The following illustration identifies the connectors and LEDs on the Remote Supervisor Adapter. Lithium battery Ethernet activity LED (green) External power supply connector Ethernet link LED (green) Error LED (amber) P- P Ethernet Serial connector connector (RJ-45) (COM) Power LED (green) ASM Interconnect port (RJ-14) Opening the cover Complete the following steps to open the server cover: 1.
Removing and replacing the bezel Complete the following steps to remove the bezel: 1. Press on the two tabs at the top edge of the bezel, and pull the top of the bezel slightly away from the server. 2. Press on the two tabs at the bottom edge of the bezel, and pull the bezel off the server. Store the bezel in a safe place.
Removing and replacing a hot-swap power supply Your server comes with two hot-swap power supplies, which you can remove and replace without turning off the server. The following illustration shows the locations of the power supplies on the front of the server. Power LEDs Power supply 1 Power supply 2 Power-on LED Power button Reset button Power-supply latch Handle Before you remove or replace a power supply, review the following information. Notes: 1.
3. To remove the power supply from the server, press the latch; then, lift the handle on the power supply to the open position and pull the power supply out from the server. 4. Install the new power supply: a. Place the handle on the power supply in the open position. b. Slide the power supply into the chassis and press the handle to the closed position. Power supply Power-supply latch AC LED DC LED Power-supply handle (in open position) 5.
Installing an adapter The following notes describe the types of adapters that your server supports and other information that you must consider when installing an adapter: v The following illustration shows the location and bus speeds of the PCI-X expansion slots on the PCI-X board.
v You can install both PCI and PCI-X adapters on the same bus. However, if you install a PCI adapter and a PCI-X adapter on the same bus, the PCI-X features of the PCI-X adapter will be disabled, and the adapter will function as a PCI adapter. v You can install PCI or PCI-X adapters of speeds faster than what is labeled for a particular PCI-X bus. For example, if you install two 133 MHz adapters into slots that are labeled as 100 MHz slots, the adapters will operate at 100 MHz.
6. Install the adapter: a. If you are installing a full-length adapter, open the blue adapter guide by lifting the front edge, as shown in the illustration. b. Push the orange adapter-retention latch toward the rear of the server, and open the tab. c. Remove the expansion-slot cover. d. Carefully grasp the adapter by its top edge or upper corners, and align it with the connector on the PCI-X board. Note: Some long adapters have extension handles or brackets.
Installing a hot-swap hard disk drive Complete the following steps to install or replace a hot-swap hard disk drive. Attention: v When you handle static-sensitive devices, take precautions to avoid damage from static electricity. For details about handling these devices, see “Handling static-sensitive devices” on page 78. v Before you hot-swap a drive, make sure that the drive you are replacing is defective.
Installing a 1.44 MB diskette drive The following notes describe the type of diskette drive that your server supports and other information that you must consider when installing a diskette drive: v Your xSeries 450 server supports one diskette drive. v The diskette drive must be installed in the left drive bay. v The IDE drives installed in your server are not hot-swappable. v Your operating system must support a diskette drive. Complete the following steps to install a diskette drive in your server: 1.
Installing a CD-ROM or DVD-ROM drive The following notes describe the types of CD-ROM or DVD-ROM drives that your server supports and other information that you must consider when installing a CD-ROM or DVD-ROM drive: v Your xSeries 450 server supports up to two CD-ROM drives, or two DVD-ROM drives, or a combination. v If you have only one IDE device installed, it must be installed in the right removable-media bay. CD-ROM or DVD-ROM drives can be installed in either removable-media bay.
4. Using the tab, pull the CD-ROM or DVD-ROM drive partially out of the server; then, grasp the drive and remove it from the server. 5. If you have other options to install or remove, do so now. Otherwise, connect the external devices and power cords and turn on the server.
v When using memory mirroring, you must install two pairs of DIMMs at a time. The four DIMMs in each bank must be identical. The following table shows the pairs that are in each bank. See Table 8 on page 98 for the DIMM connector pair assignments. Table 9. Memory mirroring DIMM installation sequence Set DIMM pairs Set DIMM pairs 1 1 and 2 5 9 and 10 2 3 and 4 6 11 and 12 3 5 and 6 7 13 and 14 4 7 and 8 v When you install or remove DIMMs, the server configuration information changes.
4. Install the new DIMM: a. Open the retaining clip on each end of the DIMM connector. b. Touch the static-protective package containing the DIMM to any unpainted metal surface on the server. Then, remove the DIMM from the package. Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, open and close the clips gently. c. Turn the DIMM so that the DIMM keys align correctly with the slot. d.
– T15 Torx wrench (provided with the microprocessor option) v To order additional microprocessor options, contact your IBM marketing representative or authorized reseller. v Populate the microprocessor sockets in numeric order. Install the first microprocessor in microprocessor socket 1, the second microprocessor in microprocessor socket 2, and so on. v The following illustrations show the locations of the microprocessor connectors on the processor board.
Complete the following steps in the prescribed order to install and replace a microprocessor. Attention: Failure to complete the following steps in the prescribed order might cause damage to the microprocessor pins and cause the microprocessor to fail. 1. Read the safety information beginning on page 197 and “Installation guidelines” on page 77. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables; then, open the cover. 3.
4. Remove the shipping thumbscrews from the right side of the server, and lift the retention bracket from the server. Lift tabs N E T O : O F R P O R R E P A IR , W O L F R P E E C A L N N O R F R O F FA : E T O W IT O O R IN H T N P U IR IN A X O M B 2 F R E P S E T , W O L F R E C A L P E N FA O IN H T IT W N O R F IN X O M B 2 F T U S E Shipping thumbscrews 5.
Note: Before you install a microprocessor in the socket, use the hex wrench provided with the microprocessor option to close and open the socket lock to observe the locking flag in the closed position. Also note the resistance of the locking mechanism in the locked position. When installing the microprocessor, do not force the socket lock clockwise beyond the locked position. 6.
7. Install the microprocessor and power module: a. Remove the microprocessor baffle from the microprocessor socket. Keep the microprocessor baffle for future use. b. Remove the protective tape covering the microprocessor socket, if present. Attention: Inserting the microprocessor in a locked connector might damage the pins and cause the microprocessor to fail. c. Ensure that the socket lock is in the fully unlocked position to permit plugging in the microprocessor.
Attention: 1) Forcing the microprocessor socket lock clockwise beyond the locked position might damage the socket locking mechanism. Before you install a microprocessor in the socket, use the hex wrench provided with the microprocessor option to close and open the socket lock to observe the locking flag in the locked position. Also, note the resistance of the locking mechanism in the locked position.
8. Carefully install the processor-board assembly and retention bracket. 9. Carefully install the memory-board assembly. 10. If you have other options to install or remove, do so now. Otherwise, go to “Completing the installation” on page 111. Replacing and troubleshooting fans Your xSeries 450 server has two hot-swap 150 mm x 51 mm fans and two hot-swap 150 mm x 38 mm fans.
4. Push the replacement fan assembly into the server until it clicks into place. Fan 4 Latch release : E T O N R O F R E P O R P , W O L F IR A Fan 2 P E R E C A L N FA O S E T U IN M X O B 2 F IN H IT W T N O R F Fan 3 : E T O N R O F R E P O R P , W O L F IR A E C A L P E R N FA S E T U IN M X O B 2 F O IN H IT W T N O R F Fan 1 5. If you have other options to install or remove, do so now. 6. Close the server cover (see “Closing the cover” on page 111).
6. Push the handle down until it clicks into place under the latch release. Fan 4 Latch release : E T O N R O F R E P O R P , W O L F IR A Fan 2 P E R E C A L N FA T S E T U IN M X O B 2 F O IN H IT W N O R F Fan 3 : E T O N R O F R E P O R P , W O L F IR A E C A L P E R N FA M E T U IN X O B 2 F O IN H IT W T N O R F S Fan 1 7. If you have other options to install or remove, do so now. 8. Close the server cover (see “Closing the cover” on page 111).
Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
6. Install fans 3 and 4 in the server (see “Replacing fan 3 or 4” on page 108 for details). 7. Close the server cover, and connect the cables. 8. Turn on the server. 9. Start the Configuration/Setup Utility program, and set configuration parameters. v Set the system date and time. v Set the power-on password. v Reconfigure your server.
3. If you have just plugged the power cords of the server into an electrical outlet, you must wait 30 seconds before pressing the power-control button. The following illustration shows the locations of the input and output connectors on your server. See page 6 for descriptions of the I/O connectors.
Installing the server in a rack Detailed cabling instructions, including the use of the cable management arm (which comes with the server) are in the Rack Installation Instructions provided with the server. Chapter 4.
114 IBM xSeries 450 Type 8688: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 5. Field replaceable units The following information describes procedures for removing and installing certain components inside the system. Only a qualified service technician is authorized to replace the components described in this section. Important: The field replaceable unit (FRU) procedures are intended for trained servicers who are familiar with IBM xSeries products. Note: Before servicing this system, read “Installation guidelines” on page 77 and “Safety information” on page 197.
3. Pull open the memory-board retaining latches, and remove the memory-board assembly. N T O : E O F R P O R E P R A IR , W O L F E R P E C A L O O R T P N IN H IT W R O R F O F N FA : E T O N , W O L F S E T U IR IN A X O M B 2 F R E P R P E E C A L N FA F O IN H T IT W N O R X O IN M B 2 F T U S E 4. Set the memory-board assembly on a static-free, clean work surface, and remove the DIMMs and VRMs that will be reused. See “Installing memory” on page 98. 5.
3. Pull the VRM-retention latches apart, and lift the VRM out of the memory-board VRM connector. VRM 4. Close the DIMM access door. To replace the memory-board VRM, complete the following steps: 1. Turn off the server (see “Turning off the server” on page 8), and disconnect all power cords and external cables. 2. Open the DIMM access door that covers the memory-board VRM connector into which you will be installing the VRM. 3. Open the retaining clip on each end of the VRM connector. 4.
Memory switch card and cable To remove the memory switch card and cable from the xSeries 450 server, complete the following steps: 1. Turn off the server (see “Turning off the server” on page 8), and disconnect all power cords and external cables. 2. Remove the memory-board assembly. See “Memory board” on page 115. 3. Remove the cover from the memory-board assembly. 4. Disconnect the memory switch card cable from the memory switch card. 5.
Processor-board assembly This section contains instructions for removing the processor-board assembly, the microprocessor and power module, and the processor-board VRM. Note: When replacing the processor-board assembly, you must either update the server with the latest firmware or restore the pre-existing firmware that the customer provides on a CD image. See “Updating the firmware” on page 39. Before you begin: v Read “Installation guidelines” on page 77.
5. Remove the processor-board assembly from the server: a. Press to unlock the levers securing the processor-board assembly, and pull up on the levers to release the processor-board assembly. b. Slide the assembly toward the right side of the server. c. Carefully remove the processor-board assembly from the server, and place it on a static-free, clean work surface.
Microprocessor and power module Before you begin: v Read “Installation guidelines” on page 77. v Read the safety notices at “Safety notices (multilingual translations)” on page 201. v Read “Handling static-sensitive devices” on page 200. Complete the following steps to remove a microprocessor: 1. Turn off the server and peripheral devices, and disconnect the power cords and all external cables; then, open the cover. 2. Pull open the memory-board retaining latches, and remove the memory-board assembly.
9. Carefully install the memory-board assembly. See “Memory board” on page 115 for instructions. Processor-board VRM Before you begin: v Read “Installation guidelines” on page 77. v Read the safety notices at “Safety notices (multilingual translations)” on page 201. v Read “Handling static-sensitive devices” on page 200. To remove a VRM from the processor board, complete the following steps: 1. Turn off the server (see “Turning off the server” on page 8), and disconnect all power cords and external cables.
Attention: To avoid breaking the retaining clips or damaging the VRM connectors, open and close the clips gently. 7. Turn the VRM so that the VRM keys align correctly with the slot. 8. Insert the VRM into the connector by aligning the edges of the VRM with the slots at the ends of the VRM connector. Firmly press the VRM straight down into the connector by applying pressure on both ends of the VRM simultaneously.
3. Remove the power supplies. See “Removing and replacing a hot-swap power supply” on page 90. 4. Open the top cover (see “Opening the cover” on page 88). 5. Remove fans 1 and 2 (see “Replacing fan 1 or 2” on page 107). 6. Remove the memory-board assembly. See “Memory board” on page 115 for details. 7. Remove the shipping thumbscrews from the right side of the server, and lift the retention bracket from the server. 8. Remove the processor-board assembly.
Attention: To prevent damage to the PCI hot-swap cable, route the cable so that it lays flat over the top of the PCI-X assembly, as shown in the following illustration. Midplane board Before you begin: v Read “Installation guidelines” on page 77. v Read the safety notices at “Safety notices (multilingual translations)” on page 201. v Read “Handling static-sensitive devices” on page 200. Complete the following steps to remove the midplane board: 1.
7. Remove the midplane board by turning the two midplane thumbscrews ( 1 ) to release it; then, carefully pull the midplane board out of its socket ( 2 ). 8. To replace the midplane board, reverse the previous steps. Midplane-board VRM Before you begin: v Read “Installation guidelines” on page 77. v Read the safety notices at “Safety notices (multilingual translations)” on page 201. v Read “Handling static-sensitive devices” on page 200.
8. Pull the VRM from the midplane-board VRM connector. 9. To replace the midplane-board VRM, reverse the steps. PCI-X board Before you begin: v Read “Installation guidelines” on page 77. v Read the safety notices at “Safety notices (multilingual translations)” on page 201. v Read “Handling static-sensitive devices” on page 200. Complete the following steps to remove the PCI-X board: 1. Turn off the server (see “Turning off the server” on page 8), and disconnect all power cords and external cables. 2.
7. Remove the PCI-X board assembly from the I/O board: a. Remove any adapters and adapter separators that are installed (see “Installing an adapter” on page 92), disconnecting any necessary cables. b. Remove the midplane board by turning the two midplane board thumbscrews to release it; then, carefully lift the midplane board out of its socket, and place it on a static-free, clean work surface. c.
9. Remove the six screws that fasten the PCI-X board to the assembly. Note: You might have to move the clear plastic label out of the way. PCI-X Board 10. Lift the board up and out of the PCI-X board assembly. 11. To replace the PCI-X board, reverse the previous steps. Active PCI assembly The Active PCI assembly, mounted on the top rear of the server frame adjacent to the PCI and PCI-X adapters, contains one switch for each of the six adapters.
3. Grasp the two adapter switch card release latches, and slide the assembly away from the server chassis; then, lift it out of the server. Release latches 4. To replace the Active PCI assembly, lower the assembly into place so that the lips on the bottom of the EMI shielding material fit into the chassis at the rear of the server, and slide the card into place until the two release latches snap securely. Then, connect the cable from the Active PCI assembly to the board. 5.
Complete the following steps to create a backup copy of the EFI variables. Attention: If you cannot use the following instructions to make a backup copy, ask the customer if they have a current backup copy. If they do not, go to the procedure on page 135 to manually create a backup copy of the EFI variables before you remove or replace the Remote Supervisor Adapter or clear NVRAM. 1. Ensure that the formatted media where you plan to store the backup file is installed, and start the server. 2.
8. Remove the PCI-X board assembly from the I/O board: a. Remove any adapters and adapter separators that are installed (see “Installing an adapter” on page 92), unplugging any necessary cables. b. Release the PCI-X board assembly from the I/O board at the four notches that secure them together, then lift the PCI-X board assembly off of the I/O board and set it in a safe place. Notches PCI-X Assembly PCI-X Board I/O Board Tabs 9. Remove the VRM from the I/O board. 10.
12. Remove the Remote Supervisor Adapter from the riser card, disconnecting any cables, and set it in a safe place. System management board Screws from serial port Screws from video port SCSI cable Riser card I/O board 13. Remove the riser card from the I/O board, disconnecting any cables. Systemmanagement board Riser card Screws from serial port I/O board SCSI cable 14. To replace the I/O board, reverse the previous steps. 15.
3. 4. 5. 6. 7. 8. 9. In the Login ID prompt, type USERID. In the Password prompt, type PASSW0RD. Select Settings, and press Enter. Select Network Interfaces/Protocols, and press Enter. Select Ethernet, and press Enter. Select IP Configuration Assigned by DHCP server, and press Enter. Note the IP address on the IP Configuration Assigned by DHCP server screen. 10. Assign a static IP address to the server: a. Open an Internet browser, such as Microsoft Internet Explorer. b.
6. Type restore filename (where filename is the name you assigned to the backup copy), and press Enter. The following message is displayed: Delete existing non-volatile efi variables? [y/n] 7. Type y, and press Enter. If the SAL/EFI settings have been restored, the following message is displayed: Completed - Success 8. Type reset, and press Enter. If SAL/EFI settings were not backed up, use one of the following procedures to restore settings for your operating system.
7. At the Type a New Description prompt, type the description of the startup option you want to appear in the Boot option maintenance menu. 8. Type n if there are no customized startup options. 9. Type y to save changes to NVRAM. 10. If the server has multiple options of SuSE Linux, repeat steps 3 on page 135 through 9 for each startable Linux installation. 11. Select Exit, and press Enter to return to the Boot option maintenance menu. 12. Select Exit, and press Enter to return to the EFI Boot Manager menu.
Note: If no devices are selected as active, VGA is used by default. If any device is selected as active, only selected devices are used. You can select multiple devices as active. Hot-plug devices are always active. For instructions to restore a remote-control password, see “Configuring the remote-control password” on page 25. Top cover assembly This section contains instructions for removing and replacing the top cover assembly. Before you begin: v Read “Installation guidelines” on page 77.
Top power board Before you begin: v Read “Installation guidelines” on page 77. v Read the safety notices at “Safety notices (multilingual translations)” on page 201. v Read “Handling static-sensitive devices” on page 200. Complete the following steps to remove the top power board. 1. Turn off the server (see “Turning off the server” on page 8), and disconnect all power cords and external cables. 2.
4. Remove the memory-board assembly (see “Memory board” on page 115 for details). 5. Remove the shipping thumbscrews from the right side of the server, and lift the retention bracket from the server. 6. Remove the processor-board assembly (see “Processor-board assembly” on page 119 for details). 7. Remove the PCI-X board assembly (see “PCI-X board assembly” on page 123). 8. Grasp the edge of the hard disk drive backplane nearest the front of the server, and flip the backplane up. 9.
4. Insert your fingers in the two thumb holes, and push toward the outside edges of the card until the card is released. Finger holes Latches 5. Pull the card out of the server. 6. To replace the media bay card, reverse the previous steps. Memory-board retaining latches This section contains instructions for removing the memory-board retaining latches from the processor-board assembly. Before you begin: v Read “Installation guidelines” on page 77.
9. Place the new locking slides in the processor-board assembly. 10. Place the new memory-board retaining latches and the retention spring, and secure them with the screws that you removed in step 7 on page 140. Latch handle Retention spring Screw Sliding lock Note: When you install or remove the processor-board assembly, the server configuration information changes.
4. Open the top cover (see “Opening the cover” on page 88). 5. Remove the memory-board assembly (see “Memory board” on page 115 for details). 6. Remove the shipping thumbscrews from the right side of the server, and lift the retention bracket from the server. 7. Remove the processor-board assembly (see “Processor-board assembly” on page 119 for details). 8. Remove the PCI-X board assembly (see “PCI-X board assembly” on page 123). 9.
Media-extract mechanism The server contains two media-extract mechanisms. Before you begin: v Read “Installation guidelines” on page 77. v Read the safety notices at “Safety notices (multilingual translations)” on page 201. v Read “Handling static-sensitive devices” on page 200. Complete the following steps to remove a media-extract mechanism from the server: 1. Turn off the server (see “Turning off the server” on page 8), and disconnect all power cords and external cables. 2.
Power/reset card assembly The power/reset card assembly is located on the left front of the server. Before you begin: v Read “Installation guidelines” on page 77. v Read the safety notices at “Safety notices (multilingual translations)” on page 201. v Read “Handling static-sensitive devices” on page 200. Complete the following steps to remove the power/reset card assembly: 1. Turn off the server (see “Turning off the server” on page 8), and disconnect all power cords and external cables. 2.
5. Remove the top cover assembly (see “Top cover assembly” on page 137), and set it upside-down on a clean work surface. 6. Disconnect the Light Path cable from the midplane board (see “Midplane board connectors and LEDs” on page 84). 7. From the front of the server, grasp the edge of the Light Path card, push it in slightly to release the catch mechanism, and then pull it out until it tilts downward. 8. Inside the server, squeeze the Light Path card at the arrows to free it from the server. 9.
146 IBM xSeries 450 Type 8688: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 6. Symptom-to-FRU index This index supports xSeries 450 servers. Notes: 1. Check the configuration before you replace a FRU. Configuration problems can cause false errors and symptoms. 2. For IBM devices not supported by this index, refer to the manual for that device. 3. Always start with “General checkout” on page 33. The Symptom-to-FRU index lists symptoms, errors, and the possible causes. The most likely cause is listed first.
Level 2 Light Path LED FRU/action MEM LED on (memory error) 1. Check DIMM error LED on memory board. Note: If there is a DIMM failure, an LED on the memory board indicates the failing DIMM. Reseat the failing DIMMs, re-enable the DIMMs using the Configuration/Setup Utility program, and run AMIDiag to pinpoint the failing DIMM. 2. DIMM. 3. Memory board. DASD LED on (hot-swap hard drive failure) Note: If RAID system, refer to the Hardware Maintenance Manual for the specific RAID adapter. 1.
Level 2 Light Path LED FRU/action VRM LED on (VRM failure) 1. See the system-error log. 2. Microprocessor power module 1-4. Note: To see microprocessor error LEDs, remove the processor-board assembly from the chassis, and press the LED Activation switch. 3. VRM 1-4. 4. Midplane-board VRM. 5. Processor-board VRM. 6. Processor board. 7. Midplane board. Non Redund (nonredundancy lost) 1. Connect the server to 220v ac if power redundancy is required. 2.
SAL/EFI messages The following is an example of a typical SAL/EFI message: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Log Entry #: 2 Logging Source: SAL/EFI Log Type: E, I, or W Date: 06/17/2003 Time: 6:17:3 Recoverable Error handling example message - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - This message indicates that a SAL/EFI error occurred at the recorded time.
Error message/symptom FRU/action 187 (I/O Card Fault: VPD serial number not set.) I/O board 188 (I/O Card Fault: Bad EEPROM CRC#2.) I/O board 201 (Invalid memory configuration.) 1. Verify DIMM installation order. 2. Reseat DIMMs, re-enable DIMMs, if necessary, using the Configuration/Setup Utility program, and run diagnostics. 3. Replace failing DIMM. 4. Memory board. 210 (Invalid memory configuration) 1. Verify DIMM installation order. 2.
Error message/symptom FRU/action 240 (CPU board cache controller QuadT bus error) 1. Memory board 2. Processor board 3. Midplane board 241 (CPU board cache controller error) Processor board 245 (No configurable memory detected) 1. Verify DIMM installation order. 2. Reseat DIMMs, re-enable DIMMs, if necessary, using the Configuration/Setup Utility program, and run diagnostics. 3. Replace failing DIMMs. 4. Memory board.
Error message/symptom FRU/action 1205 (Node 0/CPU slot x: CPUID y: Manually initiated crash.) 1. Microprocessor x 1331 (I2C failure) 1. I/O board 2. Processor board 2. Memory board 3. Midplane board 4.
Error message/symptom FRU/action 1810 (Slot x: Unknown PCI error) 1. Reconfigure PCI/PCI-X adapters. 2. PCI adapter. 3. PCI-X board. 1820 (Node 0/PCI slot x: Master Data Parity Error.) 1. PCI/PCI-X adapter 2. PCI-X board 1821 (Node 0/PCI slot x: Detected Parity Error.) 1. PCI/PCI-X adapter 2. PCI-X board 1822 (Node 0/PCI slot x: Signaled System Error.) 1. PCI/PCI-X adapter 2. PCI-X board 1823 (I-node 0/PCI slot x: Received Master Abort.) 1. PCI/PCI-X adapter 2.
Service Processor message FRU/action 12V A Bus Fault 1. Memory board VRM 2. Power backplane 3. Power cables 4. Memory board 5. Midplane board 12V B Bus Fault 1. Microprocessor 3 power module 2. Microprocessor 3 power module cable 3. Processor-board assembly 4. Power backplane 5. Power cables 6. Midplane board 12V C Bus Fault 1. Microprocessor 2 power module 2. Microprocessor 2 power module cable 3. Processor-board assembly 4. Power backplane 5. Power cables 6. Midplane board 12V D Bus Fault 1.
Service Processor message FRU/action 12V H Bus Fault 1. Disk drives 2. Disk drive backplane 3. I/O board 4. Power backplane 5. Power cables 6. Midplane board 5V Fault 1. Remove PCI adapters, and see if the problem remains. 2. I/O board. Cable: Control Panel Not Present Cable to Light Path panel Cable: SCSI I2C cable not detected Cable to SCSI backplane Cable: Service Processor Not Present 1. Remote Supervisor Adapter 2. I/O board Center Card Power Fault 1. Midplane VRM 2.
Service Processor message FRU/action Memory Card Machine Check CYC_MCK2 1. Run diagnostics. 2. Memory board. 3. Processor board. 4. I/O board. 5. PCI-X board. 6. Midplane board. Native I/O Card Machine Check 1. Remove adapters in PCI-X slots 1 and 2, and run diagnostics. 2. I/O board. 3. Memory board. 4. Midplane board. PCI Card Machine Check 1. Remove PCI adapters, and run diagnostics. 2. PCI-X board. 3. Memory board. 4. Midplane board. PCI Power Good Fault 1.
Service Processor message FRU/action System shutoff due to high ambient temperature 1. Check room temperature. 2. Check for airflow obstructions. 3. Check fans. 4. Light Path assembly. Xcel4 Accelerator Cache Error Detected. Processor board Uncorrectable memory error on DIMMs x, y 1. Reseat DIMMs, re-enable DIMMs, if necessary, using the Configuration/Setup Utility program, and run diagnostics. 2. DIMMs x, y. VRM 1-4 Fault 1. Check microprocessor 1-4 power module cable. 2.
Diagnostic error codes For information on running the diagnostic programs, see “Starting the AMIDiag program” on page 38. System-error codes Error Code/Symptom FRU/action 3000h (Register Bank Switch Failed .) 1. Reseat all microprocessors and power modules. 2. Individually replace microprocessors and power modules. 3. Processor board. 3001h (Register Read/Write Failed 1. Reseat all microprocessors and power modules. .) 2. Individually replace microprocessors and power modules. 3. Processor board.
Error Code/Symptom FRU/action 3141h (Configuration mismatch in CMOS RAM.) 1. Run the Configuration/Setup Utility program. 3142h (CMOS RAM memory size.) 1. Run the Configuration/Setup Utility program. 3143h (CMOS RAM time is invalid. ) 1. Run Configuration/Setup Utility program. 3144h (Bad CMOS RAM checksum detected.) 1. Run Configuration/Setup Utility program. 2. Battery or CMOS unit. 2. Battery or CMOS unit. 2. Battery or CMOS unit. 2. Battery or CMOS unit.
Error Code/Symptom FRU/action 1021h (FPU functionality test failed. ) 1. Reseat all microprocessors and power modules. 2. Individually replace microprocessors and power modules. 3. Processor board. 1024h (MP test time out.) 1. Reseat all microprocessors and power modules. 2. Individually replace microprocessors and power modules. 3. Processor board. IDE CD test error codes Error Code/Explanation FRU/Action 0A01h (Eject fails on drive x.) 1. Manually eject media. 2. Retry tray function. 3.
Error Code/Explanation FRU/Action 0A07h (Sequential Play test failed, Drive x, Sector y. ) 1. Replace media. 2. Check drive cables and connections. 3. Connect drive to other IDE channel. 4. Drive. 5. I/O board. 0A08h (Sequential Play test failed, no Audio CD in Drive x.) 1. Replace media. 2. Check drive cables and connections. 3. Connect drive to other IDE channel. 4. Drive. 5. I/O board. 0A09h (Random Play test failed, Drive x, Sector y. ) 1. Replace media. 2. Check drive cables and connections. 3.
Error Code/Explanation FRU/Action 0F03h (Read failed.) 1. Replace media. 2. Check drive cables and connections. 3. Connect drive to other IDE channel. 4. Drive. 5. I/O board. 0F04h (Seek operation failed.) 1. Replace media. 2. Check drive cables and connections. 3. Connect drive to other IDE channel. 4. Drive. 5. I/O board. 0F05h (Eject fails on drive x.) 1. Replace media. 2. Check drive cables and connections. 3. Connect drive to other IDE channel. 4. Drive. 5. I/O board.
IDE DVD-ROM drive test error codes Error Code/Explanation FRU/Action 1900h (Critical/Command Error.) 1. Replace media. 2. Check drive cables and connections. 3. Connect drive to other IDE channel. 4. Drive. 5. I/O board. 1901h (DVD Seek Test failed.) 1. Replace media. 2. Check drive cables and connections. 3. Connect drive to other IDE channel. 4. Drive. 5. I/O board. 1902h (DVD Read Test failed.) 1. Replace media. 2. Check drive cables and connections. 3. Connect drive to other IDE channel. 4.
Code/Explanation FRU/Action 0509h (SCSI disk random write error.) 1. Confirm that drive is configured. 2. Check drive cables and connections. 3. Drive. 4. I/O board or SCSI add-on controller. 050Ch (Error in disk partition table .) 1. Confirm that drive is formatted and configured. 2. Check drive cables and connections. 3. Drive. 4. I/O board or SCSI add-on controller. 050Dh (Boot sector error. The boot partition has an incorrect definition.) 1. Confirm that drive is formatted and configured. 2.
Code/Explanation FRU/Action 0520h (No CD in the drive.) 1. Check if a CD is in drive. 2. Confirm that drive is configured. 3. Check drive cables and connections. 4. Drive. 5. I/O board or SCSI add-on controller. 0521h (CD-ROM read error.) 1. Confirm that drive is configured. 2. Check drive cables and connections. 3. Drive. 4. I/O board or SCSI add-on controller. 0523h (CD-ROM play error.) 1. Confirm that drive is configured. 2. Check drive cables and connections. 3. Drive. 4.
Code/Explanation FRU/Action 0550h (Read timeout .) 1. Confirm that drive is configured. 2. Check drive cables and connections. 3. Drive. 4. I/O board or SCSI add-on controller. 0560h (File not found.) 1. Check if AMIDiag CD is present in drive. 2. Confirm that drive is configured. 3. Check drive cables and connections. 4. Drive. 5. I/O board or SCSI add-on controller. 0580h (Cannot allocate memory.) Restart the server and retry. 0590h (Command not supported. Unable to run the test on the device.
Code/Explanation FRU/Action 0B00h (USB mouse set protocol failed.) 1. Check USB mouse connection. 2. USB mouse. 3. I/O board. 0B01h (USB mouse remove and attach tests 1. Check USB mouse connection. failed.) 2. USB mouse. 3. I/O board. 0B02h (USB mouse not present.) 1. Check USB mouse connection. 2. USB mouse. 3. I/O board. 0B30h (USB keyboard control test failed.) 1. Check USB keyboard connection. 2. USB keyboard. 3. I/O board. 0B40h (USB keyboard LED test failed.) 1. Check USB keyboard connection.
Serial port test error codes Code/explanation FRU/action 0601h (Data written to port XXXXh was yyyyh. Data read back from the port was zzzzh.) 1. Check connection of loopback if used during test. 0602h (Interrupt identification register test failed .) I/O board 0603h (Data written to port XXXXh was yyyyh. Data read back from the port was zzzzh .) 1. Check connection of loopback if used during test. 0604h (Line status register test failed at port XXXXh .
Advanced System Management error codes Code/explanation FRU/action 9100-xxx-xxx-xxx (SAL/EFI failed to communicate with ASM.) 1. Run ASM Restart Test to restart ASM. 2. Rerun diagnostic test. 3. Correct other error conditions, including other failed system management tests and items logged in Remote Supervisor adapter system-error log, and retry. 4. Disconnect all server and option power cords from server, wait 30 seconds, reconnect, and retry. 5. Remote Supervisor Adapter. 6. I/O board.
Code/explanation FRU/action 9105-004-003-000 (ISMP indicates I2C errors on bus A3.) 1. I/O board 2. Remote Supervisor Adapter 3. Midplane board 9105-004-004-000 (ISMP indicates I2C errors on bus A4.) 1. PCI devices on PCI-X card 2. PCI-X card 3. Midplane board 9105-004-005-000 (ISMP indicates I2C errors on bus A5.) 1. Power supply 2. Top power board 3. Midplane board 9105-004-006-000 (ISMP indicates I2C errors on bus A6.) Midplane board 9105-004-007-000 (ISMP indicates I2C errors on bus A7.) 1.
Code/explanation FRU/action 9105-001-000-000 or 9105-002-000-000 (ISMP indicates I2C errors on RXE bus X.) See the Hardware Maintenance Manual for the RXE-100 Remote Expansion Enclosure. 9105-001-001-000 or 9105-002-001-000 (ISMP indicates I2C errors on RXE bus P.) See the Hardware Maintenance Manual for the RXE-100 Remote Expansion Enclosure. 9105-001-002-000 (ISMP indicates I2C errors on RXE bus I_A.) See the Hardware Maintenance Manual for the RXE-100 Remote Expansion Enclosure.
Code/explanation FRU/action 9106-xxx-xxx-xxx (ISMP indicates untested I2C bus.) 1. Run diagnostic test again. 2. Correct other error conditions, including other system-management tests and items logged in Remote Supervisor Adapter system-error log, and retry. 3. Disconnect all server and option power cords, wait 30 seconds, reconnect, and retry. 4. Update the xSeries 450 node with the latest firmware level of diagnostics, ISMP, and ASM. Update RXE with latest ISMP firmware, and retry. 5.
Code/explanation FRU/action 9220-091-094-016 (RXE100 Side B to Side A failure.) 1. Side B card in RXE100 9228-091-094-011 (No incoming power on Port A.) Missing cable on Port A 9228-091-094-012 (No incoming power on Port B.) Missing cable on Port B 9228-091-094-014 (No incoming power on port.) Missing cable on RXE100 Side A Port A 9228-091-094-017 (No incoming power on port.) Missing cable on RXE100 Side B Port B 9232-091-094-011 (Driver disabled on Port A.
Table 10. Memory test error codes (continued) Error code/symptom FRU/action 9307-xxx-00-00 (Test Aborted: Choppiest Internal Error.) 1. Restart the server, and run the test again. 9308-xxx-00-00 (Diagnostic Program Error. Test Aborted: No DIMMs installed.) 1. Restart the server, and run the test again. 9309-xxx-00-00 (Test Aborted: Fast Scrub Error.) 1. Reload the system, and run the test again. 9310-xxx-nn-nn (Test Failed: ECC errors.) nn= the DIMM connector designation, 1-28. 1.
Table 12. LED error codes for the RXE100 port (continued) Error code/symptom FRU/action 9023-180-xxx-xxx (Failed RXE PCIX Backplane Side B LED test) 1. RXE PCI-X backplane (Side B) 9024-180-xxx-xxx (Failed RXE Fans LED test) 1. RXE fans(s) 9025-180-xxx-xxx (Failed RXE backplane LED test) RXE backplane 2. RXE backplane 2. RXE backplane Error symptoms Symptom CD-ROM drive problems Suggested action Make sure that: 1. The IDE channels are enabled in the Configuration/Setup Utility program.
Symptom Intermittent problems A problem occurs only occasionally and is difficult to detect. Keyboard, mouse, or pointing-device problems. All or some keys on the keyboard do not work. The mouse or pointing device does not work. Memory problems The amount of system memory displayed is less than the amount of physical memory installed. Suggested action Make sure that: 1. All cables and cords are connected securely to the rear of the server and attached options. 2.
Symptom Suggested action The monitor works when you turn on the server but goes blank when you start some application programs. Make sure that: 1. The primary monitor cable is connected to the server. 2. You installed the necessary device drivers for the applications. The screen is wavy, unreadable, If the monitor self-tests show the monitor is working properly, consider the rolling, distorted, or has screen location of the monitor. Magnetic fields around other devices (such as jitter.
Symptom Power problems The server does not turn on. The server does not turn off. Suggested action Make sure that: 1. The power cables are properly connected to the server. 2. The electrical outlet functions properly. 3. The type of memory installed is correct. 4. If you just installed an option, remove it, and restart the server. If the server now turns on, you might have installed more options than the power supply supports. 5. The LEDs on the power supply are on. 6.
Power supply LED errors Use the power supply LED information on the following page to troubleshoot power supply problems. Note: The minimum configuration required for the DC Good LED to come on is: v Power supply v Top power board AC good LED DC good LED Front power on light Power good indicators (midplane) Off Off Off Off Description FRU/action No power to system or ac problem. 1. Check ac power to system. 2. Power supply. 3. Top power board.
Diagnostic display error codes The diagnostic display is composed of two seven-segment LEDs on the midplane board. While the server is in standby power mode, the display shows the CMOS programmable logic device (CPLD) revision level. The revision levels of the CPLD are individually reported in the display, as shown in the following table.
Table 13. Phase 1 initial VRM determination error codes (continued) Error message/explanation FRU/action 0a (+1.8v PowerGood Fault) Memory board 1.8v VRM (J31) 0b (+1.8v VRM not installed) Processor board 1.8v VRM (J133) 0c (+1,8v PowerGood Fault) Processor board 1.8v VRM (J133) 0d (+1.2v PowerGood Fault) Processor board 0E (PPOD PowerGood Fault) Processor board *This code is displayed for a few moments after server reset or power on; then, the server continues with the startup process.
Table 17. I/O board PCI status error codes Error message/explanation FRU/action S:0 (PCI SERR Bus 0) I/O board S:1 (PCI SERR Bus 1) I/O board P:0 (PCI SERR Bus 0) I/O board P:1 (PCI SERR Bus 1) I/O board SAL/EFI progress codes Error message/explanation FRU/action 00 (Processors are fetching and executing code) 1. Microprocessors 2. Processor board 3. Memory board 4. I/O board 5. Midplane board 1x (FLASH verification in progress) 1. I/O board 2. Processor board 3. Memory board 4.
Error message/explanation FRU/action 4x (PCI initialization is in progress) 1. Check the system-error log. 2. PCI-X board. 3. I/O board. 53 (Video initialization is in progress) 1. Check the system-error log. 2. Update system firmware. 3. I/O board. 8x (EFI initialization is in progress) 1. Check the system-error log. 2. Update system firmware. 3. I/O board. 91 (PCI initialization is in progress) 1. Check the system-error log. 2. Update system firmware. 3. I/O board.
Ethernet error messages Diagnostic error messages prompted by the Ethernet controller are on the Resource CD. Undetermined problems You are here because the diagnostic tests did not identify the failure, the Devices List is incorrect, or the system is inoperative. Notes: 1. If you suspect a software mismatch is causing failures (solid or intermittent), be sure to see “Error symptoms” on page 176. 2. A damaged CMOS can cause undetermined problems. 3. Damaged SAL/EFI code can cause undetermined problems.
186 IBM xSeries 450 Type 8688: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 7. Parts listing xSeries 450 Type 8688 The following Parts information is for the xSeries 450, Type 8688, Models 4RX,5RX, 6RX.
Index 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 21 21 22 23 188 xSeries 450 (Models 4RX, 5RX, 6RX) Memory-board assembly (4RX, 5RX, 6 RX) see “Figure A” on page 190. Power module (4RX, 5RX, 6 RX) Processor-board assembly (4RX, 5RX, 6 RX) Retention bracket (4RX, 5RX, 6 RX) Panel, rear (4RX, 5RX, 6 RX) Chassis, 4U x 26 in.
Index xSeries 450 (Models 4RX, 5RX, 6RX) Miscellaneous parts kit (4RX, 5RX, 6 RX) v I/O brackets (3) v Small EMC clips (10) v Adapter arm bracket cable (1) v PCI card guide (1) v PCI door latch (1) v Switch, Light Path card (1) v Slide rails, Light Path card (2) v EMC shields (2) v VRM clips (2) v Slotted screws (10) PCI hot-swap card (4RX, 5RX, 6 RX) PDU cord (4RX, 5RX, 6 RX) Power backplane (4RX, 5RX, 6 RX) Right EIA side flange assembly (4RX, 5RX, 6 RX) Slides with brackets (4RX, 5RX, 6 RX) VRM, 40A, 12
Figure A 1 2 4 3 Index 1 2 3 4 4 4 190 xSeries 450 (Models 4RX, 5RX, 6RX) Memory switch card (4RX, 5RX, 6 RX) Memory VRM, 16, 12V (4RX, 5RX, 6RX) Memory-board assembly (4RX, 5RX, 6 RX) Memory, 512 DIMM PC2100 ECC (4RX, 5RX, 6RX) Memory, 1 GB DIMM PC2100 ECC (4RX, 5RX, 6 RX) Memory, 2 GB DIMM PC2100 ECC (4RX, 5RX, 6 RX) IBM xSeries 450 Type 8688: Hardware Maintenance Manual and Troubleshooting Guide FRU No.
Figure B 1 2 3 11 4 5 6 7 8 10 9 Index 1 2 3 4 5 6 7 8 9 10 xSeries 450 (Models 4RX, 5RX, 6RX) PCI spacer (4RX, 5RX, 6 RX) PCI-X board (4RX, 5RX, 6 RX) Active PCI assembly (4RX, 5RX, 6 RX) PCI-X frame assembly (4RX, 5RX, 6 RX) Midplane board (4RX, 5RX, 6 RX) Midplane VRM, 16, 12V (4RX, 5RX, 6 RX) Remote system management adapter (4RX, 5RX, 6 RX) Riser card (4RX, 5RX, 6 RX) VRM, 40, 12V (4RX, 5RX, 6 RX) I/O board (4RX, 5RX, 6 RX) PCI insulator (4RX, 5RX, 6 RX) FRU No.
Keyboard CRUs Keyboard US English French Canadian LA Spanish Arabic Belgium/French Belgium/UK Bulgarian Czech Danish Dutch French German Greek Hebrew Hungarian Korean Iceland Italy Norwegian Polish Portuguese Romanian Russian Serbian/Cyrillic Slavic Spanish Swedish/Finn Swiss, F/G Turkish (179) Turkish (440) UK English Yugosl/Lat US English-EMEA Chinese/US Thailand French Canadian 192 IBM xSeries 450 Type 8688: Hardware Maintenance Manual and Troubleshooting Guide FRU No.
Power cord CRUs Power cord China (PRC) Japan Thailand Israel Bangladesh, Burma, India, Pakistan, South Africa, Sri Lanka Chile, Ethiopia, Italy, Libya, Somalia Argentina, Australia, New Zealand, Papua New Guinea, Paraguay, Uruguay, Western Samoa Antigua, Bahrain, Brunei, Channel Islands, China (Hong Kong S.A.R.
194 IBM xSeries 450 Type 8688: Hardware Maintenance Manual and Troubleshooting Guide
Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your xSeries or IntelliStation® system, and whom to call for service, if it is necessary.
You can find service information for your IBM products, including supported options, at http://www.ibm.com/pc/support/. Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with xSeries servers, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, go to http://www.ibm.com/services/sl/products/.
Appendix B. Related service information The service procedures are designed to help you isolate problems. They assume that you have model-specific training on all servers, or that you are familiar with the servers, functions, terminology, and service information provided in this manual. Safety information The following section contains the safety information that you need to be familiar with before servicing an IBM server.
Electrical safety CAUTION: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the server covers, unless instructed otherwise in the installation and configuration procedures. Observe the following rules when working on electrical equipment. Important: Use only approved tools and test equipment.
v Do not use worn or broken tools and testers. v Never assume that power has been disconnected from a circuit. First, check that it has been powered-off. v Always look carefully for possible hazards in your work area. Examples of these hazards are moist floors, nongrounded power extension cables, power surges, and missing safety grounds. v Do not touch live electrical circuits with the reflective surface of a plastic dental mirror.
4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage. 7. Check for worn, frayed, or pinched cables. 8. Check that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with.
Safety notices (multilingual translations) The caution and danger safety notices in this section are provided in the following languages: v English v Brazilian/Portuguese v Chinese v French v German v Italian v Japanese v Korean v Spanish Important: All caution and danger statements in this IBM documentation begin with a number. This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in this section.
Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet. v Connect to properly wired outlets any equipment that will be attached to this product. v When possible, use one hand only to connect or disconnect signal cables.
Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Statement 23: CAUTION: Do not place any object weighing more than 50 kg (110 lb) on top of rack-mounted devices.
Instrução 1 PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. Para evitar risco de choque: v Não conecte ou desconecte cabos e não realize instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios. v Conecte todos os cabos de alimentação a tomadas elétricas corretamente instaladas e aterradas. v Conecte todos os equipamentos ao qual esse produto será conectado a tomadas corretamente instaladas.
Instrução 2 CUIDADO: Ao substituir a bateria de lítio, utilize apenas uma bateria IBM, Número de Peça 33F8354 ou uma bateria de tipo equivalente, recomendada pelo fabricante. Se o seu sistema possui um móídulo com uma bateria de lítio, substitua-o apenas pelo mesmo tipo de mídulo, do mesmo fabricante. A bateria contém lítio e pode explodir se não for utilizada, manuseada e descartada de maneira correta.
Instrução 4 ≥18 kg (37 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs) CUIDADO: Ao levantar a máquina, faça-o com segurança. Instrução 5 CUIDADO: Os botões Liga/Desliga localizados no dispositivo e na fonte de alimentação não desligam a corrente elétrica fornecida ao dispositivo. O dispositivo também pode ter mais de um cabo de alimentação. Para remover toda a corrente elétrica do dispositivo, assegure que todos os cabos de alimentação estejam desconectados da fonte de energia elétrica.
Níveis perigosos de voltagem, corrente e energia estão presentes em qualquer componente que tenha esta etiqueta afixada. Nenhuma peça localizada no interior desses componentes pode ser consertada. Se você suspeitar de algum problema em alguma dessas peças, entre em contato com um técnico IBM. Instrução 10 CUIDADO: Não coloque nenhum objeto com peso superior a 82 kg (180 lbs.) sobre dispositivos montados em rack. Appendix B.
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Appendix B.
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Appendix B.
214 IBM xSeries 450 Type 8688: Hardware Maintenance Manual and Troubleshooting Guide
Important: Toutes les consignes Attention et Danger indiquées dans la bibliothèque IBM documentation sont précédées d’un numéro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la présente section. Par exemple, si une consigne de type Attention est précédée du chiffre 1, ses traductions sont également précédées du chiffre 1 dans la présente section.
Notice n° 1 DANGER Le courant électrique passant dans les câbles de communication, ou les cordons téléphoniques et d’alimentation peut être dangereux. Pour éviter tout risque de choc électrique: v Ne manipulez aucun câble et n’effectuez aucune opération d’installation, d’entretien ou de reconfiguration de ce produit au cours d’un orage. v Branchez tous les cordons d’alimentation sur un socle de prise de courant correctement câblé et mis à la terre.
module identique, produit par le même fabricant. La pile contient du lithium et présente donc un risque d’explosion en cas de mauvaise manipulation ou utilisation. v Ne la jetez pas à l’eau. v Ne l’exposez pas à une température supérieure à 100 °C. v Ne cherchez pas à la réparer ou à la démonter. Pour la mise au rebut, reportez-vous à la réglementation en vigueur.
Notice n° 5 ATTENTION: Le bouton de mise sous tension/hors tension de l’unité et l’interrupteur d’alimentation du bloc d’alimentation ne coupent pas l’arrivée de courant électrique à l’intérieur de la machine. Il se peut que votre unité dispose de plusieurs cordons d’alimentation. Pour isoler totalement l’unité du réseau électrique, débranchez tous les cordons d’alimentation des socles de prise de courant.
Wichtig: Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer. Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den übersetzten Versionen dieses Hinweises in diesem Abschnitt. Wenn z. B. ein Sicherheitshinweis mit der Nummer 1 beginnt, so erscheint die übersetzung für diesen Sicherheitshinweis in diesem Abschnitt unter dem Hinweis 1. Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Hinweis 2 ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller. Die Batterie enthält Lithium und kann bei unsachgemäßer Verwendung, Handhabung oder Entsorgung explodieren. Die Batterie nicht: v mit Wasser in Berührung bringen. v über 100 C erhitzen. v reparieren oder zerlegen.
Hinweis 4 ≥18 kg ≥32 kg ≥55 kg ACHTUNG: Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten. Hinweis 5 ACHTUNG: Mit dem Betriebsspannungsschalter an der Vorderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung für den Server nicht unterbrochen. Der Server könnte auch mehr als ein Netzkabel aufweisen.
Hinweis 8 ACHTUNG: Die Abdeckung oder eine Komponente eines Netzteils, die wie nachfolgend aufgeführt gekennzeichnet ist, darf keinesfalls entfernt werden. In Komponenten, die so gekennzeichnet sind, können gefährliche Spannungen anliegen. In diesen Komponenten sind keine Teile vorhanden, die vom Benutzer gewartet werden müssen. Besteht der Verdacht, dass an einem dieser Teile ein Fehler aufgetreten ist, ist ein IBM Kundendiensttechniker zu verständigen.
Avviso 1 PERICOLO La corrente elettrica circolante nei cavi di alimentazione, del telefono e di segnale è pericolosa. Per evitare il pericolo di scosse elettriche: v Non collegare o scollegare i cavi, non effettuare l’installazione, la manutenzione o la riconfigurazione di questo prodotto durante i temporali. v Collegare tutti i cavi di alimentazione ad una presa elettrica correttamente cablata e munita di terra di sicurezza.
Avviso 2 ATTENZIONE: Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore. La batteria contiene litio e può esplodere se utilizzata, maneggiata o smaltita impropriamente.
Avviso 4 ≥18 kg ≥32 kg ≥55 kg ATTENZIONE: Durante il sollevamento della macchina seguire delle norme di sicurezza. Avviso 5 ATTENZIONE: Il pulsante del controllo dell’alimentazione situato sull’unità e l’interruttore di alimentazione posto sull’alimentatore non disattiva la corrente elettrica fornita all’unità. L’unità potrebbe disporre di più di un cavo di alimentazione.
Avviso 8 ATTENZIONE: Non togliere mai il coperchio di un alimentatore o qualsiasi parte su cui è posta la seguente etichetta. Tensioni pericolose, corrente e livelli di energia sono presenti all’interno del componente su cui è posta questa etichetta. All’interno di questi componenti non vi sono parti su cui effettuare l’assistenza tecnica. Se si sospetta un problema in una di queste parti, rivolgersi ad un tecnico di manutenzione.
Appendix B.
228 IBM xSeries 450 Type 8688: Hardware Maintenance Manual and Troubleshooting Guide
23 50 > 50 Kg Appendix B.
230 IBM xSeries 450 Type 8688: Hardware Maintenance Manual and Troubleshooting Guide
Appendix B.
23 50 50 110 110 Importante: Todas las declaraciones de precauciín de esta IBM documentation empiezan con un número. Dicho número se emplea para establecer una referencia cruzada de una declaraciín de precauciín o peligro en inglés con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciín. Por ejemplo, si una declaraciín de peligro empieza con el número 1, las traducciones de esta declaraciín de precauciín aparecen en esta secciín bajo Declaraciín 1.
Declaración 1 PELIGRO La corriente eléctrica de los cables telefínicos, de alimentaciín y de comunicaciones es perjudicial. Para evitar una descarga eléctrica: v No conecte ni desconecte ningún cable ni realice las operaciones de instalaciín, mantenimiento o reconfiguraciín de este producto durante una tormenta. v Conecte cada cable de alimentaciín a una toma de alimentaciín eléctrica con conexiín a tierra y cableado correctos.
Declaración 2 PRECAUCIÓN: Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante. Si el sistema tiene un mídulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de mídulo, que ha de estar creado por el mismo fabricante. La batería contiene litio y puede explotar si el usuario no la utiliza ni la maneja de forma adecuada o si no se desprende de la misma como corresponde.
Declaración 4 ≥18 kg ≥32 kg ≥55 kg PRECAUCIÓN: Tome medidas de seguridad al levantar el producto. Declaración 5 PRECAUCIÓN: El botín de control de alimentaciín del dispositivo y el interruptor de alimentaciín de la fuente de alimentaciín no apagan la corriente eléctrica suministrada al dispositivo. Es posible también que el dispositivo tenga más de un cable de alimentaciín.
Declaración 23 PRECAUCIÓN: No coloque ningún objeto que pese más de 50 kg (110 libras) encima de los dispositivos montados en bastidor. WARNING: Handling the cord on this product or cords associated with accessories sold with this product, will expose you to lead, a chemical known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling.
Appendix C. Notices This information was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used.
Trademarks The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both: Active Memory Active PCI Active PCI-X Alert on LAN C2T Interconnect Chipkill EtherJet e-business logo Eserver FlashCopy IBM IntelliStation NetBAY Netfinity NetView Predictive Failure Analysis PS/2 ServeRAID ServerGuide ServerProven TechConnect ThinkPad Tivoli Tivoli Enterprise Update Connector Wake on LAN XA-32 XA-64 X-Architecture XceL4 XpandOnDemand xSeries Lotus,
When referring to hard disk drive capacity or communications volume, MB stands for 1 000 000 bytes, and GB stands for 1 000 000 000 bytes. Total user-accessible capacity may vary depending on operating environments. Maximum internal hard disk drive capacities assume the replacement of any standard hard disk drives and population of all hard disk drive bays with the largest currently supported drives available from IBM.
Electronic emission notices Federal Communications Commission (FCC) statement Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022. The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment. Attention: This is a Class A product.
For units intended to be operated at 115 volts: Use a UL-listed and CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord, a maximum of 15 feet in length and a parallel blade, grounding-type attachment plug rated 15 amperes, 125 volts. For units intended to be operated at 230 volts (U.S.
IBM power cord part number Used in these countries and regions 14F0087 Israel 1838574 Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Caicos Islands, Canada, Cayman Islands, Costa Rica, Colombia, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Japan, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Taiwan, United States of America, Venezuela 24P6858 Korea (Democratic People’s
244 IBM xSeries 450 Type 8688: Hardware Maintenance Manual and Troubleshooting Guide
Index A ac box assembly mechanism 141 acoustical noise emissions 3 Active PCI assembly 129 adapter boot options 93 considerations 93 expansion slot locations 93 hot-plug devices 93 installing 93 slot identification 92, 93 working with 92 administrator password 14 advanced setup 13 alerts, forwarding Remote Supervisor Adapter 27 AMIDiag program diagnostics 38 keys 40 menus 40 running in Batch Mode 41 running tests 41 starting 38 ASM device drivers, installing 25 error codes 170 interconnect module, installin
DIMMs considerations 99 order of installation 98 specifications 3, 4 supported 3 DOS configuration utility 20 DVD See also k test read test 45 DVD/CD-RW drive specification 3 fans replacing and troubleshooting 107 replacing fans 1 and 2 107 replacing fans 3 and 4 108 FCC Class A notice 240 features and specifications 3 features, server 4 field replaceable units (FRUs) 115, 187 firmware, updating 39 forgotten power-on password, bypassing 14 G E general checkout edit batch parameters 63 electrical input
K keyboard customer replaceable units (CRUs) problems 177 192 microprocessor specifications 3 midplane board replacing 125 voltage regulator module (VRM) monitor problems 177 mouse problems 177 126 L LAN, connecting 18 LED error codes 175 errors 147 LEDs front view 5 rear view 6 Light Path card 144 Diagnostics 36 LED errors 147 Light Path Diagnostics table N network connection problems notes, important 238 notices electronic emission 240 FCC, Class A 240 used in this book 2 75 O 147 M major componen
power supply (continued) LED errors 180 operating requirements 90 specifications 3 power-control button shield 8 power-on password 13 clearing 72 power-on self-test.
test (continued) SCSI CD-ROM 49 SCSI diagnostic 46 SCSI tape 50 serial port 60 system board 43 USB diagnostic 53 USB functionality 53 USB keyboard 53 USB mouse 60 video diagnostic 51 thermal material heat sink 102 top cover assembly 137 top power board 138 trademarks 238 turning off the server 8 turning on the server 8 U undetermined problems 185 United States electronic emission Class A notice United States FCC Class A notice 240 updating the firmware 39 USB functionality test 53 keyboard test 53 mouse te
250 IBM xSeries 450 Type 8688: Hardware Maintenance Manual and Troubleshooting Guide
Part Number: 48P9738 (1P) P/N: 48P9738
