IBM Netfinity Servers S19K-2480-00 IBM Netfinity 3500-M20 Type 8657 Models 21Y, 22Y, 31Y, 32Y, 41Y, 42Y Hardware Maintenance Manual March 2000
IBM Netfinity Servers S19K-2480-00 IBM Netfinity 3500-M20 Type 8657 Models 21Y, 22Y, 31Y, 32Y, 41Y, 42Y Hardware Maintenance Manual March 2000 IBM
Note: Before using this information and the product it supports, be sure to read the general information under “Notices” on page 196. First Edition (May 2000) INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
About this manual This manual contains diagnostic information, a Symptom-toFRU index, service information, error codes, error messages, and configuration information for the Netfinity 3500M20 – Type 8657. Important: This manual is intended for trained servicers who are familiar with IBM PC Server products. Important safety information Be sure to read all caution and danger statements in this book before performing any of the instructions.
Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione. Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación. Online support Use the World Wide Web (WWW) to download Diagnostic, BIOS Fl;ash, and Device Driver files. File download address is: http://www.us.pc.ibm.com/files.html IBM online addresses The HMM manuals online address is: http://www.us.pc.ibm.com/cdt/hmm.
Contents About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii General checkout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Features and specifications. . . . . . . . . . . . . . . . . . . . . . . . 3 Server features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Reliability, availability, and serviceability . . . . . . . . . . . . . .
Serial ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Universal Serial Bus ports . . . . . . . . . . . . . . . . . . . . . 68 Ethernet port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Netfinity Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75 Managing your IBM Netfinity server with Netfinity Manager . 75 Netfinity Manager documentation . . . . . . . . . . . . . . . . . . 77 Netfinity Manager system requirements . . . . . . . . . . . . .
Send us your comments!. . . . . . . . . . . . . . . . . . . . . . . . Problem determination tips . . . . . . . . . . . . . . . . . . . . . . Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
viii Library Name Here Book title here
General checkout The server diagnostic programs are stored in upgradable read-only memory (ROM) on the system board. These programs are the primary method of testing the major components of the server: the system board, Ethernet controller, video controller, RAM, keyboard, mouse (pointing device), diskette drive, serial ports, hard drives, and parallel port. You can also use them to test some external devices. See “Diagnostic programs and error messages” on page 10.
7. For intermittent problems, check the error log; see “POST error messages” on page 10. 1. IS THE SYSTEM PART OF A CLUSTER? YES. Schedule maintenance with the customer. Shut down all systems related to the cluster. Run storage test. NO. Go to step 2. 2. IF THE SYSTEM IS NOT PART OF A CLUSTER: • • • • • • Power-off the computer and all external devices. Check all cables and power cords. Set all display controls to the middle position. Power-on all external devices. Power-on the computer.
General information The IBM® Netfinity® 3500-M20 server delivers great value for entry server applications. It is ideally suited for networking environments that require superior microprocessor performance, efficient memory management, flexibility, and large amounts of reliable data storage. The IBM 3500-M20 server comes with a three-year limited warranty and 90-Day IBM Start Up Support.
— Weight: approximately 20.9 Kg (46 lb.) when fully configured or 16.8 Kg (37 lb.) minimum. • Integrated functions: — Ultra160 SCSI controller — One 10BASE-T/100BASE-TX Intel Ethernet controller on the system board — Two serial ports — Parallel port — Two Universal Serial Bus (USB) ports — Keyboard port — Mouse port — IDE controller port — Video port • Acoustical noise emissions: — Sound power, idling: 5.9 bel maximum • Environment: — Air temperature: – Server on: 10º to 35º C (50.0º to 95.0º F).
The server supports up to two Pentium III microprocessors. The server comes with at least one processor installed; you can install an additional processor to enhance performance and provide SMP capability. • Large system memory The memory bus in the server supports up to 2 gigabytes (GB) of system memory. The memory controller provides error correcting code (ECC) support for up to four industry standard PC133, 3.
Server controls and indicators 7 tekcoS Þ1Ý Power control button: Press this button to manually turn the server on or off. Þ2Ý Power-on light: This status indicator lights when you turn on the server. Þ3Ý Hard disk drive light: When this light is on, it indicates that the hard disk drive is in use. Þ4Ý LAN activity light: When this light blinks, it indicates that the integrated Ethernet controller in the server is transmitting or receiving data.
CAUTION: The power control button on the device and/or the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. 2 1 You can turn off the server in the following ways: • Press the Power control button on the top of the server.
8 Netfinity 3500-M20 – Type 8657 Models 21Y, 22Y, 31Y, 32Y,
Diagnostics This section provides basic troubleshooting information to help you resolve some common problems that might occur with the server. If you cannot locate and correct the problem using the information in this section, refer to “Symptom-to-FRU index” on page 129 for more information.
• One beep indicates the successful completion of POST. • More than one beep indicates that POST detected a problem. For more information, see “Beep symptoms” on page 129. POST error messages POST error messages occur during startup when POST finds a problem with the hardware or detects a change in the hardware configuration. For a list of POST errors, see “POST error codes” on page 141.
date is the date that the diagnostic test was run and the error recorded. cc is the check digit that is used to verify the validity of the information. text message is the diagnostic message that indicates the reason for the problem. Text messages The diagnostic text message format is as follows: Function Name: Result (test specific string) where: Function Name is the name of the function being tested when the error occurred. This corresponds to the function code (fff) given in the previous list.
4. Select either Extended or Basic from the top of the screen. 5. When the Diagnostic Programs screen appears, select the test you want to run from the list that appears; then, follow the instructions on the screen. Notes: a. If the server stops during testing and you cannot continue, restart the server and try running the diagnostic programs again. b. The keyboard and mouse (pointing device) tests assume that a keyboard and mouse are attached to the server. c.
The system maintains the test-log data while the server is powered on. When you turn off the power to the server, the test log is cleared. Diagnostic error message tables For descriptions of the error messages that might appear when you run the diagnostic programs, see “Diagnostic error codes” on page 133.
The flash memory of the server consists of a primary page and a backup page. The J38 jumper controls which page is used to start the server. If the BIOS in the primary page is corrupted, you can use the backup page to start the server; then boot the BIOS Flash Diskette to restore the BIOS to the primary page. To recover the BIOS: 1. Turn off the server and peripheral devices and disconnect all external cables and power cords; then, remove the cover. 2.
danger. If you replace the battery, you must adhere to the following instructions. CAUTION: When replacing the battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
7. Insert the new battery: a. Tilt the battery so that you can insert it into the front of the socket, under the battery clip. b. As you slide it under the battery clip, press the battery down into the socket. 8. Reinstall any adapters that you removed. 9. Reinstall the top cover. Note: You must wait approximately 20 seconds after you plug the power cord of the server into an electrical outlet before the power control button becomes active. 10.
In addition, ensure that the environmental specifications for the system are met. See “Features and specifications” on page 3. Diagnosing errors To find solutions to problems that have definite symptoms, see “Error symptoms” on page 138. If you cannot find the problem there, go to “Starting the diagnostic programs” on page 11 to test the server.
• • • • make sure that the hub and network are operating and that the correct device drivers are loaded. — The Ethernet Speed 100 Mbps light illuminates when the Ethernet controller LAN speed is 100 Mbps. Make sure that you are using the correct device drivers, supplied with the server. Check for operating system-specific causes for the problem. Make sure that the device drivers on the client and server are using the same protocol. Test the Ethernet controller.
Table 1. Ethernet troubleshooting chart Ethernet controller problem Suggested Action Ethernet Link Status light does not light. Check the following: The Ethernet Transmit/ Receive Activity light does not light. Check the following: Note: The Ethernet Transmit/Receive Activity LED illuminates only when data is sent to or by this Ethernet controller. Data is incorrect or sporadic. Check the following: • Make sure that the hub is turned on.
Table 1. Ethernet troubleshooting chart Ethernet controller problem The Ethernet controller stopped working when another adapter was added to the server. Suggested Action Check the following: • Make sure that the cable is connected to the Ethernet controller. • Make sure that the PCI system BIOS is current. • Reseat the adapter. • Determine if the interrupt (IRQ) setting assigned to the Ethernet adapter is also assigned to another device in the Configuration/Setup Utility program.
Table 2. Novell NetWare or IntraNetWare ODI driver messages for the Ethernet controller PCNTNWNW-026 The MSM is unable to parse a required custom keyword. Explanation: The user entered an incorrect parameter keyword. Action: Reload the driver using the correct keyword. PCNTNWNW-054 The adapter did not respond to the initialization command. Explanation: The adapter did not respond when the driver tried to initialize it. Action: Verify that the Ethernet controller is enabled.
Table 2. Novell NetWare or IntraNetWare ODI driver messages for the Ethernet controller PCNTNWNW-072 A resource tag is unavailable. Explanation: The driver tried to allocate some resources that were not available. Action: Add more memory, or free some memory resources in the server. Then, restart the server. PCNTNWNW-073 Unable to allocate memory Explanation: The driver failed to allocate the memory needed for normal operation. Action: Add more memory, or free some memory resources in the server.
Table 2. Novell NetWare or IntraNetWare ODI driver messages for the Ethernet controller PCNTNWNW-086 The driver parameter block is too small. Explanation: The driver parameter block is too small. Action: Restart the server. If the problem persists, go to “Starting the diagnostic programs” on page 11 to run the diagnostic programs. PCNTNWNW-087 The media parameter block is too small. Explanation: The driver media parameter block is too small. Action: Restart the server.
Table 2. Novell NetWare or IntraNetWare ODI driver messages for the Ethernet controller PCNTNWNW-127 The local bit in the node address override was set. Explanation: The local bit in the IEEE address format indicates that the addresses are being managed locally. If you use the node address override capabilities of this driver to enter a new address, the local bit must be set. You entered an address without the local bit set. The driver has set the local bit.
Table 3. NDIS 2.01 (OS/2) driver messages for the Ethernet controller PCNTND-1 Unable to open the Protocol Manager. Explanation: The NDIS stack is not configured correctly. Action: Check and correct the configuration. PCNTND-6 Out of memory while allocating buffers. Explanation: The driver could not allocate the requested buffers. Action: Check the system configuration. Edit the PROTOCOL.INI file to reduce the number of Txbuffers and Rxbuffers specified for the driver.
Table 3. NDIS 2.01 (OS/2) driver messages for the Ethernet controller PCNTND-15 Device not found. Explanation: The driver cannot find an Ethernet controller in the server. Action: Verify that the Ethernet controller is enabled. If the Ethernet controller is enabled, go to “Starting the diagnostic programs” on page 11 to run the diagnostic programs. PCNTND-16 PCI scan specified, device not found. Explanation: The driver cannot locate the Ethernet controller on the PCI bus.
Table 3. NDIS 2.01 (OS/2) driver messages for the Ethernet controller PCNTND-25 PCI scan specified, PCI bus not found! Explanation: The driver cannot locate the PCI bus. Action: Run the diagnostic programs. PCNTND-29 WARNING: DMA number is not necessary for PCI device. Explanation: The Ethernet controller does not require a DMA setting. Action: Remove the DMA setting in the PROTOCOL.INI file. PCNTND-33 PCNET device with specified IOBASE is already in use.
Table 4. NDIS (Windows NT) driver messages for the Ethernet controller PermaNet Server: Switching back to Primary Adapter. Explanation: The primary Ethernet connection is now operating correctly. Network traffic will automatically transfer to the primary Ethernet controller. Action: None needed, message is for information only. UNIX messages This section provides descriptions of the Ethernet error messages for the SCO UNIX LLI driver, and suggested actions to resolve each problem. Table 5.
Table 5. UNIX LLI driver messages for the Ethernet controller pnt0-11 Device not found! Explanation: The driver cannot find an Ethernet controller. Action: Verify that the Ethernet controller is enabled. If the Ethernet controller is enabled, run the diagnostic programs. pnt0-12 Device failed checksum test! Explanation: The driver cannot find an Ethernet controller. Action: Verify that the Ethernet controller is enabled. If the Ethernet controller is enabled, run the diagnostic programs.
Table 5. UNIX LLI driver messages for the Ethernet controller pnt0-19 IRQ found for PCnet hardware does not match space.c (or pnt.conf)! Explanation: This is a warning message referring to the interrupt request (IRQ) that the SunSoft Solaris driver found in the system. Action: Ignore this message if you are sure that this is what you want to do. Otherwise, run the NETCONFIG program to match the hardware settings pnt0-20 add_intr_handler failed! Unknown interrupt type.
Table 5. UNIX LLI driver messages for the Ethernet controller pnt0-24 add_intr_handler failed! Vector already shared at different IPL. Explanation: The interrupt request (IRQ) that was specified, or the IRQ that was found, conflicts with other devices in the server. Action: • Modify the hardware settings. • Run the NETCONFIG program to search for another Ethernet controller. pnt0-26 The DMA number is not necessary for PCI device.
32 Netfinity 3500-M20 – Type 8657 Models 21Y, 22Y, 31Y, 32Y,
Configuring the server The following configuration programs are provided with the server: • Configuration/Setup Utility The Configuration/Setup Utility program is part of the basic input/output system ( BIOS) code that comes with the server. You can use this program to configure serial and parallel port assignments, change interrupt request (IRQ) settings, change the drive startup sequence, set the date and time, and set passwords. See “Using the Configuration/Setup Utility program” for more information.
Choices available from the Configuration/Setup main menu From the Configuration/Setup Utility main menu, you can select settings that you want to change.
Select this choice to view or change the assignments for devices and input/output ports. This choice appears only on the full Configuration/Setup Utility main menu. • Date and Time Select this choice to set the system date and time. The system time is in a 24-hour format: hour:minute:second. • System Security Select this choice to set a power-on password. See “Using passwords” on page 36 for more information. • Start Options Select this choice to view or change the start options.
Select this choice to enable or disable the microprocessor cache. In addition, you can define the microprocessor cache type as write-back (WB) or write-through (WT). Selecting write-back mode will provide the maximum system performance. — PCI Bus Control Select this choice to assign IRQs and program the master latency timer. Note: If a memory error is detected during normal operations, System Management Interrupt (SMI) can disable the memory.
The keyboard and mouse remain locked until you enter the correct password. You can use any combination of up to seven characters (A– Z, a–z, and 0–9) for the power-on password. Keep a record of the password in a secure place. If you forget the poweron password, you can regain access to the server through one of the following methods: • Start the Configuration Setup Utility program and change the power-on password.
• Configure/View Host Adapter Settings Select this choice to view or change the SCSI controller settings. To reset the SCSI controller to its default values, press F6; then, follow the instructions that appear on the screen. You can view or change the following controller settings: — Host Adapter SCSI ID Select this choice to view the SCSI controller ID, normally 7. — SCSI Parity Checking Select this choice to view the assigned value of Enabled.
Installing options This chapter provides instructions to help you add options to the server. Expanded view of the Netfinity 3500-M20 Þ1Ý Support bracket Þ2Ý Air baffle Þ3Ý Microprocessor Þ4Ý Terminator card Þ5Ý Filler panel Þ6Ý Memory module Þ7Ý Hard disk drive Þ8Ý Drive cage Þ9Ý Adapter card guide System board component locations The following illustrations detail certain locations on the system board. Note: The illustrations in this document might differ slightly from your hardware.
Þ1Ý Microprocessor 2 (U11) Þ2Ý Microprocessor 1 (U12) Þ3Ý PCI 5 Þ4Ý PCI 4 Þ5Ý Battery Þ6Ý PCI 3 Þ7Ý PCI 2 Þ8Ý PCI 1 Þ9Ý DIMM 1 Þ10Ý DIMM 2 Þ11Ý DIMM 3 Þ12Ý DIMM 4 Þ13Ý Voltage regulator module (VRM) System board cable connectors The following illustration shows the location of the cable connectors on the system board.
Þ1Ý Rear fan Þ2Ý Microprocessor 2 fan Þ3Ý Microprocessor 1 fan Þ4Ý Main power Þ5Ý Hard disk drive fan Þ6Ý Front panel Þ7Ý I/O fan Þ8Ý Diskette Þ9Ý IDE Þ10Ý SCSI channel Installing options 41
System board external port connectors The following illustration identifies system-board connectors for external devices. Þ1Ý Keyboard/mouse Þ2Ý USB Þ3Ý Serial A Þ4Ý Parallel Þ5Ý Serial B Þ6Ý Ethernet Þ7Ý Video System board switches and jumpers The following illustration shows the switches and jumpers on the system board.
Þ1Ý Switch block Þ2Ý Flash ROM page swap jumper (J38) System board jumper blocks Any jumper blocks on the system board that are not shown in the illustration are reserved. For normal operation of the system, no jumpers should be installed on any of the jumper blocks except the J38 Flash ROM page swap jumper. See “Recovering BIOS” on page 13 for information about the Flash ROM page-swap jumper. System board switch block The switch block contains microswitches 1-8.
• Make sure that you have an adequate number of properly grounded electrical outlets for the server, monitor, and any other options that you intend to install. • Back up all important data before you make changes to disk drives. • For a list of supported options for the Netfinity 3500M20, refer to http://www.ibm.com/pc/us/compat on the World Wide Web. Removing the side cover Review the information in “Before you begin” on page 43.
with the cover removed might damage server components. Removing the support bracket When working with some options such as hard disk drives, microprocessors, and memory modules you must first remove the support bracket to access the location of the option. ity 0 350 tfin Ne 0 M2 Þ1Ý Support bracket To remove the support bracket: 1. Remove the screw from the bottom front corner. 2. Pull the front corner of the bracket away from the server, then lift the bracket out of the server. 3.
Note: The illustrations in this document might differ slightly from your hardware. The following illustration shows the location of the 33 MHz PCI expansion slots on the system board.
Note: PCI bus A is sometimes referred to as bus 0; PCI bus B is sometimes referred to as bus 1. The system scans PCI slots 1 through 5 to assign system resources; then the system starts (boots) the PCI devices in the following order, if you have not changed the default boot precedence: PCI slots 1 and 2, system board SCSI devices, and then PCI slots 3 through 5.
To install an adapter: Attention: When you handle Electrostatic Discharge-Sensitive devices (ESD), take precautions to avoid damage from static electricity. For details on handling these devices, refer to the following Web site and search for ESD: http://www.ibm.com 1. Review “Safety information” on page 155. 2. Turn off the server and peripheral devices and disconnect all external cables and power cords; then, remove the side cover. See “Removing the side cover” on page 44 for details. 3.
11. Connect any needed cables to the adapter. Attention: Route cables so that they do not block the flow of air from the fans. The following illustration shows the rerouting of the SCSI cable. If you install a ServeRAID adapter and intend to use it with internal drives, remove the cable from SCSI connector on the system board and connect it to the RAID adapter. ity 0 350 tfin Ne 0 M2 Þ1Ý SCSI connector 12.
ity 0 350 tfin Ne 0 M2 Þ1Ý Bay A Þ2Ý Bay B Þ3Ý Bay C Þ4Ý Bay D Þ5Ý Bay E Þ6Ý Bay F Þ7Ý Bay G To remove or install a drive, you must turn off the server first. Diskette drives, tape drives, and CD-ROM drives are removable media drives. You can install removable media drives in bays A, B, C, and D. You can install hard disk drives in bays B, C, E, F, and G. • The server comes with a 3.5-inch, 1.
• Bay C is for a 3.5-inch slim-high removable-media drive or a SCSI hard disk drive. Note: The electromagnetic interference (EMI) integrity and cooling of the server are both protected by having bays A through D covered or occupied. When you install a drive, save the filler panel from the bay, in case you later remove the drive and do not replace it with another.
Þ1Ý EMI shield Þ2Ý Filler panel To install a drive in bay A, B, C, or D: 1. Read the information in “Preinstallation steps (all bays)” on page 51. 2. Turn off the server and peripheral devices. 3. Unplug the server. 4. Remove the side cover (see “Removing the side cover” on page 44 for details). 5. Use a screwdriver to pry the filler panel away from the server. 6. Remove the EMC shield from the bay. 7.
11. If the drive is an IDE device, plug one connector of the IDE cable into the back of the drive and the other end of the cable into the IDE connector on the system board. If the drive is a SCSI device, plug one connector of the SCSI cable into the back of the drive and make sure the other end of the cable is connected to the SCSI connector on the system board. Note: Make sure to route the SCSI cable so that it does not block the air flow to the rear of the drives or over the microprocessors. 12.
7. 8. 9. 10. b. If the server has a hard disk drive installed in the drive cage, disconnect the cables from the rear of the drive. c. Carefully pull the drive cage out of the server. Remove the plastic bag containing the drive screws from the outside rear of the server. Slide each drive into the drive cage and secure it with four of the screws provided in the plastic bag. Reinstall the cage in the server and secure it with the screw you removed previously.
Þ1Ý DIMM connector 4 Þ2Ý DIMM connector 3 Þ3Ý DIMM connector 2 Þ4Ý DIMM connector 1 Þ5Ý DIMM 2 Þ6Ý DIMM 1 Before you begin: • Review “Before you begin” on page 43. • Read the documentation that comes with the option. To install a DIMM: Attention: When you handle Electrostatic Discharge-Sensitive devices (ESD), take precautions to avoid damage from static electricity. For details on handling these devices, refer to the following Web site and search for ESD: http://www.ibm.
b. Insert the DIMM into the connector by pressing on one edge of the DIMM and then on the other edge of the DIMM. Be sure to press straight into the connector. Be sure that the retaining clips snap into the closed positions. c. Make sure the retaining clips are in the closed position. If a gap exists between the DIMM and the retaining clips, the DIMM has not been properly installed. In this case, open the retaining clips and remove the DIMM; then, reinsert the DIMM. 4.
Þ1Ý Microprocessor 2 connector Þ2Ý Microprocessor 1 Þ3Ý VRM Þ4Ý Microprocessor orientation indicator Þ5Ý Heatsink retainer Þ6Ý Heatsink Þ7Ý Microprocessor 2 Þ8Ý Terminator card To install an additional microprocessor: Note: Review the information in “Before you begin” on page 43. Attention: When you handle Electrostatic Discharge-Sensitive devices (ESD), take precautions to avoid damage from static electricity.
face on the server; then, remove the microprocessor from the package. b. Orient the microprocessor over the microprocessor connector as shown in the following illustration. Carefully press the microprocessor into the connector. Þ1Ý Microprocessor 2 connector Þ2Ý Lever Þ3Ý Microprocessor orientation indicator Þ4Ý Microprocessor 2 Þ5Ý Terminator card Note: Do not use excessive force when pressing the microprocessor into the connector. 6. Push the release lever down to lock the microprocessor into place. 7.
9. Install the voltage regulator module (VRM) included in the microprocessor kit. Attention: Use of other VRMs might cause the server to overheat. a. Center the VRM over the VRM connector. Make sure that the VRM is oriented and aligned correctly. b. Press the VRM into the connector. Notes: a. If you remove the microprocessor later, remember to install the terminator card in the appropriate microprocessor connector and to remove the VRM. b.
c. Discard the used heatsink. 5. Lift up the release lever and remove the microprocessor from the connector. Store the microprocessor in a static-protective bag for possible future use. 6. If you are installing a new microprocessor, go to Installing an additional microprocessor on page 57. If you are not replacing the microprocessor, then you must reinstall the terminator card. Push the release lever down to lock the terminator card into place.
1. Clear any cables that might impede the replacement of the cover. 2. Install the side cover by placing it into position and sliding it to the rear position as shown. Make sure the cover is latched into position. 3. Lock the cover. 4. Make sure the stabilizing feet are rotated outward so that they properly support the server. 5. Reconnect the external cables and cords to the server, then plug the power cords into electrical outlets.
2 1 A B Þ1Ý Power cord connector Þ2Ý Mouse Þ3Ý Keyboard Þ4Ý USB 1 Þ5Ý USB 2 Þ6Ý Serial A Þ7Ý Parallel Þ8Ý Serial B Þ9Ý Ethernet Þ10Ý Video Input/output ports This section provides information about the input/output (I/O) ports on the server.
• • • • • One keyboard port One auxiliary pointing device (mouse) port Two serial ports Two Universal Serial bus (USB) ports One Ethernet port Parallel port The server has one parallel port. This port supports three standard Institute of Electrical and Electronics Engineers (IEEE) 1284 modes of operation: Standard Parallel Port (SPP), Enhanced Parallel Port (EPP), and Extended Capability Port (ECP).
Table 7.
Table 8. Video-port connector pin-number assignments Pin 13 14 15 Signal Horizontal synchronization (Hsynch) Vertical synchronization (Vsynch) DDC SCL Keyboard port There is one keyboard port on the rear of the server. Note: If you attach a standard (non-USB) keyboard to the keyboard connector, the USB ports and devices will be disabled during the power-on self-test (POST). The following table shows the pin-number assignments for the keyboard connector on the rear of the server. 6 5 4 3 1 2 Table 9.
Table 10. Auxiliary-device connector pin-number assignments Pin 3 4 5 6 Signal Ground +5 V dc Clock Not connected SCSI port The server has an integrated dual-channel small computer system interface (SCSI) controller. This controller supports an Ultra160 SCSI internal channel. This channel supports up to 15 SCSI devices.
SCSI connector pin-number assignments The following table shows the pin-number assignments for the 68-pin SCSI connectors. 34 1 68 35 Table 11.
Some application programs require specific ports, and some modems function properly only at certain communication port addresses. You might need to use the Configuration/Setup Utility program to change communication port address assignments to prevent or resolve address conflicts. Viewing or changing the serial-port assignments To view or change the serial-port assignments: 1. Restart the server and watch the monitor screen. 2. When the message Press F1 for Configuration/Setup appears, press F1. 3.
USB cables and hubs You need a 4-pin cable to connect devices to USB 1 or USB 2. If you plan to attach more than two USB devices, you must use a hub to connect the devices. The hub provides multiple connectors for attaching additional external USB devices. USB technology provides up to 12 megabits-per-second (Mbps) speed with a maximum of 127 external devices and a maximum signal distance of five meters (16 ft.) per segment.
Failover for redundant Ethernet The IBM Netfinity 10/100 Ethernet Adapter or the IBM 10/100 Ethernet PCI family of adapters are optional redundant network interface cards (NIC adapter) that you can install in the server. If you install this NIC adapter and connect it to the same logical segment as the primary Ethernet controller, you can configure the server to support a failover function. You can configure either the integrated Ethernet controller or the NIC adapter as the primary Ethernet controller.
for prioritizing traffic: IEEE 802.1p tagging and High Priority Queue. IEEE 802.1p is a new IEEE standard for tagging, or adding additional bytes of information to packets with different priority levels. Packets are tagged with 4 additional bytes, which increase the packet size and indicate a priority level. When you send these packets out on the network, the higher priority packets are transferred first.
To assign HPQ, you can specify it using Priority Packet when you create or assign a filter. To effectively use HPQ tagging, the adapter cannot be assigned to an adapter team. Virtual LAN Mode: A virtual LAN (VLAN) is a logical grouping of network devices put together as a LAN, regardless of their physical grouping or collision domains. Using VLANs increases network performance and improves network security. VLANs offer you the ability to group users and devices together into logical workgroups.
Ethernet port connector The following table shows the pin-number assignments for the ethernet port connector. These assignments apply to both 10BASE-T and 100BASE-TX devices. Þ1Ý Ethernet speed 100 Mbps LED Þ2Ý Ethernet link status LED Table 14. Ethernet RJ-45 connector pin-number assignments.
74 Netfinity 3500-M20 – Type 8657 Models 21Y, 22Y, 31Y, 32Y,
Netfinity Manager Netfinity Manager provides powerful hardware systemsmanagement capabilities, including access to all systems on the network that are running Netfinity Manager or Client Services for Netfinity Manager. In addition to all standard Client Services for Netfinity Manager functions, Netfinity Manager also features directory transfers and file, remote screen captures, and remote command-line sessions.
The copy of Netfinity Manager that is included with ServerGuide entitles you to one Netfinity Manager installation. You are also entitled to additional installations of Client Services for Netfinity Manager, which can be installed on other systems in your network. Furthermore, additional Netfinity Manager and Client Services for Netfinity Manager licenses are available for purchase from your IBM representative.
ager installation instructions, see the documentation listed in “Getting more information about Netfinity Manager” on page 106. 2. This section provides installation instructions for all operating systems supported by Netfinity Manager. However, not all operating systems described in this section are certified for use with all Netfinity server models. For a list of supported operating system for you Netfinity server model, see the Server Proven list at http://www.ibm.com.
Note: Systems using Netfinity Manager with Microsoft SNA Server cannot communicate with systems that run the Microsoft SNA Server client. Netfinity Manager supports only server-to-server communications between systems that run Microsoft SNA Server software. However, Netfinity Manager systems running Microsoft SNA Server can communicate with other Netfinity Manager systems using any of the other supported SNA stacks. • A 9600 baud or greater modem (optional).
Note: Serial Connection Control will not function on systems that do not have a properly installed and configured modem. Netfinity Manager for Windows NT system requirements The minimum system requirements for Netfinity Manager for Windows NT are: • Microsoft Windows NT version 4.0 or later • Approximately 17 MB–20 MB of hard disk space (space required depends on system configuration) • A LAN adapter card and one or more of the following communications protocols: — TCP/IP (must be WinSock Version 1.
Starting the Netfinity Manager installation program For instructions on installing Client Services for Netfinity Manager, see the documentation listed in “Getting more information about Netfinity Manager” on page 106. To start the Netfinity Manager installation program on a system that is running Windows NT 4.0: 1. Start the computer with your operating system. 2. Place the ServerGuide Netfinity Applications CD into the CD-ROM drive. 3.
4. Choose a drive and directory from which the Netfinity Manager program files will be copied. Type in the Directory to Install from field the drive and directory name where the Netfinity Manager program files are located. The default is the drive and directory from which the Netfinity Manager installation program was started. 5. Type in the Directory to Install to field the drive and directory in which to install the Netfinity Manager files.
and the Dynamic Connection Manager service see the Advanced System Management Information section of this server library. • Capacity Manager Click Capacity Management to install the Capacity Management service on this system. Capacity Management is a resource management and planning tool that is designed to enable network managers and administrators to remotely monitor server performance.
• Power On Error Detect • Predictive Failure Analysis® (requires PFAenabled hard disk drive) • Process Manager • RAID Manager (requires RAID adapter) • Remote Session • Remote System Manager • Remote Workstation Control • Screen View • Security Manager • Serial Connection Control • Service Configuration Manager • Service Processor Manager • Service Manager • Software Inventory • System Diagnostics Manager • System Information Tool • System Monitor • System Partition Access (requires System Partition) • Upda
Follow these steps to continue configuring the system: a. Enter a System Name. Enter a name for the system in the System Name field. This name will help other Netfinity Manager users identify the system on the network. b. Select a Network Driver. Select one of the available Network Drivers that are displayed in the Network Drivers field. Once selected, the Network Driver will assign a network address to the system.
using the Serial Connection Control service to access the system. c. Enable the Network Driver. When all required information has been entered, click the Driver Enabled check box to activate the driver on startup. If the system supports multiple network interfaces, add additional network drivers by repeating steps b and c. d. Identify the system with System Keywords (optional).
enabled and a remote user attempts to use one of these services on your system, a window will pop up on your desktop alerting you that a remote user is attempting to use the Remote Workstation Control or Screen View service and asking whether you want to permit this user to use this service on your system. You can click Yes or No.
Click either Yes or No. Note: These changes must be made to the system configuration for Netfinity Manager to run correctly. • If you click Yes the installation program automatically makes the necessary changes to the system configuration. • If you click No the commands are saved to a file named CONFIG.NEW in the destination directory (and to AUTOEXEC.NEW, if appropriate) so that they can be added later. 11. The installation is now complete.
System requirements Netfinity Manager DB2 database export is supported on systems running Netfinity Manager for OS/2, Netfinity Manager for Windows 95, Netfinity Manager for Windows 98, and Netfinity Manager for Windows NT. For more information about supported version numbers refer to Table 15 on page 97 and Table 16 on page 98. Attention: Using Netfinity Manager database support with systems running unsupported versions of DB2 or the DB2 Client might cause unpredictable results and might halt the system.
Activating the database The following information describes how to connect, bind, and grant privileges to the database. 1. Connecting to the Database a. Start a DB2 command window. b. Type the following command: DB2 CONNECT TO databasename where databasename is the name of the database as specified in the database installation step. c. Press Enter. 2.
finity database table names can be found in the Netfinity User’s Guide (Appendix H: Netfinity Relational Database Tables). Note: The Netfinity Database Administration Tool can also be used to GRANT or REVOKE privileges. • userid is the user ID to be granted access 3. Press Enter to execute the command. To revoke privileges, substitute REVOKE for GRANT in the command line. Database privileges on OS/2 systems: 1. Use the GRANT EXECUTE command to enable Netfinity Manager to access the database.
Note: Use PUBLIC or authorize only a specific ID or group name. Netfinity Manager update programs use the DB2SQLC0 package and do not require specific table privileges. To revoke privileges, substitute REVOKE for GRANT in the command line. To configure Netfinity Manager to discontinue export data through ODBC for use on DB2, refer to “ODBC database support” on page 93.
Instructions on installing the Lotus Notes database template and enabling the Netfinity Manager to export to the Lotus Notes database follow. System requirements The minimum requirements for Netfinity Manager to export data to a Lotus Notes database are: • Lotus Notes • Lotus Notes client For information on what versions of Lotus Notes and the Lotus Notes client are supported, see Table 15 on page 97.
Once the Lotus Notes database is installed, enable Netfinity Manager systems to export to the Lotus Notes server. • If the Netfinity Manager system is running Netfinity Manager for OS/2, ensure that the Lotus Notes directories are included in the CONFIG.SYS file LIBPATH, PATH, and DPATH statements. If the directories are not included in these statements, it is not possible to export to the Lotus Notes database.
— ODBC support for one or more of the following database management systems (DBMS): – IBM DB2 – Microsoft SQL Server • Windows 95, with: — ODBC — ODBC support for one or more of the following database management systems: – IBM DB2 – Microsoft SQL Server • OS/2 — Microsoft SQL Server (using the Visigenic driver provided with Microsoft SQL Server) or — IBM DB2 For detailed information about supported ODBC platforms, see Table 15 on page 97 and Table 16 on page 98.
c. Click Automatic in the Startup Type button group. d. Click This Account in the Log On As field group. Enter in the This Account field the user name of the account that made this database an ODBC source. e. Click OK. Note: If the Event Scheduler or Alert Manager will be used to export data using ODBC, continue to have the ID which made the database an ODBC source logged on during the time Event Scheduler will be exporting data.
3. To create the Netfinity Manager table groups within the database, click Create and then click OK to open the Database Server window. The following table actions are also available: • Delete To remove the Netfinity Manager table groups from the database, click Delete and then click OK to open the Database Server window. • Grant Permits access to a database for a specified user ID. To grant access: a. Click Grant. b. In the User ID field type the user ID that will be permitted to access the database. c.
Supported and certified databases The following tables show databases and operating systems that are certified for use with this release of Netfinity Manager. Table 15. Supported Netfinity Databases for Windows. Reference by operating system and database client version. Product Windows 95 Windows NT 3.51 Windows NT 4.0 IBM DB2 Version 2.1.2 Yes Yes Yes IBM DB2 Universal Database 5.0 Yes Yes Yes ODBC - IBM DB2 Version 2.1.
Table 15. Supported Netfinity Databases for Windows. Reference by operating system and database client version. Product Windows 95 Windows NT 3.51 Windows NT 4.0 Oracle Version 8.0 Yes, Oracle Driver Version 8.0.3.0.0 No Yes, Oracle Driver Version 8.0.3.0.0 Sybase SQL Version 11.0 Yes, Sybase Driver Version 10.0.3T4 Yes, Sybase Driver Version 10.0.3T4 Yes, Sybase Driver Version 10.0.3T4 Note: The above applies to Netfinity Manager Release 5.2.0 and later. Table 16.
Table 16. Supported Netfinity Databases for OS/2. Reference by operating system and database client version. Product OS/2 Warp Connect OS/2 Warp 4.0 Oracle Version 7.3 No No Oracle Version 8.0 No No Sybase SQL Version 11.0 No No Note: The above applies to Netfinity Manager Release 5.2.0 and later. Starting Netfinity Manager To start Netfinity Manager: 1. Open the Netfinity Manager folder or program group.
information on Database Administration, see "ODBC Database Support" in Netfinity Manager Quick Beginnings. 2. Start the Netfinity Service Manager. To start the Netfinity Service Manager, double-click the Netfinity Service Manager object. Netfinity Manager Service Manager All Netfinity Manager services that are supported by the operating system can be started from the Netfinity Manager Service Manager window.
• RAID Manager (requires a RAID hard disk drive subsystem) • System Partition Access (requires a built-in System Partition) • Update Connector Manager (available only on systems running Windows NT 4.0 or later) Brief descriptions of each of the Netfinity Manager services follow. Complete instructions on how to use each of these services can be found in the service-specific chapters of the Netfinity Manager User’s Guide.
Critical File Monitor Critical File Monitor can warn you whenever critical system files on the system are deleted or altered. Critical File Monitor makes it simple to generate Netfinity alerts when an important System File (such as the CONFIG.SYS file) changes date, time, size, or when it is deleted or created. Critical File Monitor can also be used to monitor any other files that reside on a Netfinity Manager system.
Disk (RAID) adapters and arrays without requiring the RAID system to be taken offline to perform maintenance. Use the RAID Manager to gather data about the system RAID array and RAID adapter, rebuild failing drives, add (or remove) logical drives, perform data integrity tests, and many other RAID system tasks. This service is available for stand-alone use and network use by any system that has a supported RAID adapter.
Service Configuration Manager Service Configuration Manager can save the configuration of a Netfinity Manager service from a selected system to a service configuration file (SCF). Once created, SCF files can be used by Event Scheduler to restore the configuration to the same system, or it can be used (in conjunction with Event Scheduler) to duplicate that configuration on other similar systems you choose.
System Profile The System Profile provides a convenient notebook of pertinent data about a particular user or system. It features many predefined fields for extensive user-specific data, including name, address, office number and location, and phone number. System Profile also includes many predefined fields for system-specific data that might not be available to the System Information Tool, including model and serial numbers and date of purchase.
where x is the number of seconds that you want the Netfinity Manager Network Interface to wait before starting. 6. Close the Netfinity Manager Network Interface Settings notebook. With the WAIT parameter set to x, whenever you start your system, the Netfinity Manager Network Interface will wait x seconds before starting. Note: This feature is available only on systems that are running OS/2.
Filename Document Title Description NFMGRCR.PDF Netfinity Manager Command Reference Detailed information on Netfinity Manager command line functions. NFCSVCQB.PDF Client Services for Netfinity Manager Quick Beginnings Installation and setup information for Client Services for Netfinity Manager. NFSVCUG.PDF Client Services for Netfinity Manager User’s Guide Detailed information on how to use Client Services for Netfinity Manager. NFSVCNW.
Installation options This appendix describes methods for performing automated installations of Netfinity Manager and creating customized Netfinity Manager installations.
gram command-line parameters. The Netfinity Manager installation program supports the following command-line parameters: /R: drive+path+filename Specifies the drive, path, and file name of the response file. See the NETFBASE.RSP file (located in the directory in which Netfinity Manager was installed) for an example of a response file with comments on the included parameters. /S: drive+path Specifies the drive and path to install from. This is the directory to which the files were copied.
For example: ;IBM SysMgt Install Script, Version 2 (Do not remove this comment line) Netfinity Manager Installation [Manager 16900] Advanced System Management Support [ServProc 450] Capacity Manager Enhancement [CapMgt 5600] Remote Workstation Control [RWC 2000] World Wide Web Enhancement (TCPIP Required) [WebManager 3000] IsTcpip [==] Netfinity Manager CD for Windows 95/NT [==] NetFinity Admin NULL Manager CL 0 1 NETFBASE.EXE CCL 0 1 NETDOM.INI CCL 0 1 NETNODES.INI CCL 0 1 INSTALL.BAT CCL 0 1 NETFINST.
most cases, it should be the reserved string "NULL." The easiest way to customize an installation is to simply put a semicolon in front of any service that you want to remove from the installation. To add a line item in a specific section, add all the necessary item information in the format shown in the following example. Before: Screen Capture GUI NULL Manager CL 0 1 SAVEG.EXE CL 0 1 SAVEG.HLP After: Screen Capture GUI NULL Manager CL 0 1 SAVEG.EXE CL 0 1 SAVEG.HLP CL 0 1 CUSTOM.
112 Netfinity 3500-M20 – Type 8657 Models 21Y, 22Y, 31Y, 32Y,
FRU information (service only) Field Replacement Units (FRUs) should be replaced by qualified service personnel only. Top cover Before you begin: • Read “Safety information” on page 155. • Review the information in “Before you begin” on page 43. Þ1Ý Top cover To remove the top cover, do the following: 1. Power-off the server, if it is on. 2. Unplug the server. 3. Using a screwdriver, gently pry the left side of the cover up. 4. Remove the cover.
Bezel assembly Before you begin: • Read “Safety information” on page 155. • Review the information in “Before you begin” on page 43. Þ1Ý Tab Þ2Ý Bezel assembly To remove the bezel assembly, do the following: 1. Power-off the server, if it is on. 2. Unplug the server. 3. Using a screwdriver, gently pry the three tabs away from the server and remove the bezel assembly. Nameplate Before you begin: • Read “Safety information” on page 155. • Review the information in “Before you begin” on page 43.
Þ1Ý Nameplate Þ2Ý Bezel assembly To remove the nameplate, do the following: 1. Power-off the server, if it is on. 2. Unplug the server. 3. Remove the side cover (see “Removing the side cover” on page 44). 4. Remove the bezel assembly (see “Bezel assembly” on page 114). 5. Press the release latch toward the guide tabs and gently press until the nameplate lifts off. Main bezel Before you begin: • Read “Safety information” on page 155. • Review the information in “Before you begin” on page 43.
Þ1Ý Chassis Þ2Ý Main bezel To remove the main bezel, do the following: 1. Power-off the server, if it is on. 2. Unplug the server. 3. Remove the top cover by gently prying up the tabs on the left side. 4. Remove the bezel assembly (see “Bezel assembly” on page 114) and all filler panels on the front of the server. 5. Remove the left-side cover (see “Removing the side cover” on page 44. 6. Remove the CD-ROM drive screws (see “CD-ROM drive” on page 124) and put them in a safe place. 7.
10. Using a screwdriver, gently pry the top of the bezel away from the server. 11. Slide the main bezel down and gently pull away from the server. 12. To reinstall the bezel: a. Align the prongs in the main bezel with the notches on the front of the server. Note: It may be necessary to place the front of the server near the edge of a flat surface because the main bezel will extend slightly below the server until it is pushed up into position. b. Slide the main bezel up. c.
Þ1Ý Screws Þ2Ý Power/LED card To remove the power/LED card, do the following: 1. Power-off the server, if it is on. 2. Unplug the server. 3. Remove the top cover (see “Top cover” on page 113). 4. Pull the power/LED cable toward the right side of the server until it is free from its housing. Note: Avoid allowing the cable to fall through the slot to the inside of the server. 5. Remove the screws. 6. Remove the power/LED card. 7. To install the new power/LED card, reverse the above steps.
Þ1Ý Release tabs Þ2Ý Card guide To remove the card guide, do the following: 1. Power-off the server, if it is on. 2. Unplug the server. 3. Remove the left-side cover (see “Removing the side cover” on page 44. 4. Turn the server onto its right side so that the open left side is facing up. Note: Rotate the feet in toward the server so they do not detach due to the weight of the server. 5. Remove the support bracket (see “Removing the support bracket” on page 45) and air baffle. 6.
Þ1Ý Rubber extensions Þ2Ý 92 mm fan assembly To remove the 92mm fan assembly, do the following: 1. Power-off the server, if it is on. 2. Unplug the server. 3. Remove the left-side cover (see “Removing the side cover” on page 44. 4. Turn the server onto its right side so that the open left side is facing up. Note: Rotate the feet in toward the server so they do not detach due to the weight of the server. 5. Remove the support bracket (see “Removing the support bracket” on page 45) and air baffle. 6.
b. Gently push the two release tabs through the notches. 12. Reconnect the cables. 13. Replace adapters. Fan assembly, rear Before you begin: • Read “Safety information” on page 155. • Review the information in “Before you begin” on page 43. Note: This illustration depicts the server in the upright position. It is recommended that the server be placed on its left side before performing this service procedure.
7. Use side cutters to sever the four rubber extensions on the outside of the server. 8. Gently pry the fan away from the server and lift it up and out. 9. To install the new fan assembly, place the fan in position at the rear of the server . 10. Guide the rubber extensions through the apertures. 11. Use needle-nosed pliers to pull the extensions through the apertures. 12. Reconnect cables. Fan, hard disk drive Before you begin: • Read “Safety information” on page 155.
3. Remove the left-side cover (see “Removing the side cover” on page 44. 4. Turn the server onto its right side so that the open left side is facing up. Note: Rotate the feet in toward the server so they do not detach due to the weight of the server. 5. Remove the bezel assembly (see “Bezel assembly” on page 114). 6. Remove the main bezel (see “Main bezel” on page 115). 7. Remove the support bracket (see “Removing the support bracket” on page 45) and air baffle. 8.
Þ1Ý Screws Þ2Ý Floppy disk drive To remove the floppy disk drive, do the following: 1. Power-off the server, if it is on. 2. Unplug the server. 3. Remove the left-side cover (see “Removing the side cover” on page 44). 4. Turn the server onto its right side so that the open left side is facing up. Note: Rotate the feet in toward the server so they do not detach due to the weight of the server. 5. Remove the support bracket (see “Removing the support bracket” on page 45) and air baffle. 6.
Note: This illustration depicts the server in the upright position. It is recommended that the server be placed on its left side before performing this service procedure. Þ1Ý Screws Þ2Ý CD-ROM drive To remove the CD-ROM drive, do the following: 1. Power-off the server, if it is on. 2. Unplug the server. 3. Remove the left-side cover (see “Removing the side cover” on page 44. 4. Turn the server onto its right side so that the open left side is facing up.
Power supply Before you begin: • Read “Safety information” on page 155. • Review the information in “Before you begin” on page 43. Note: This illustration depicts the server in the upright position. It is recommended that the server be placed on its left side before performing this service procedure. Þ1Ý Screws Þ2Ý Power supply To remove the power supply, do the following: 1. Power-off the server, if it is on. 2. Unplug the server. 3. Remove the left-side cover (see “Removing the side cover” on page 44. 4.
6. Remove all cables. 7. Remove screws and lift power supply out of the server. Planar with heatsinks Before you begin: • Read “Safety information” on page 155. • Review the information in “Before you begin” on page 43. Note: This illustration depicts the server in the upright position. It is recommended that the server be placed on its left side before performing this service procedure. Þ1Ý Screws Þ2Ý Planar To remove the planar with heatsinks, do the following: 1. Power-off the server, if it is on. 2.
6. Remove the hard disk drive cage (see “Installing a hard disk drive in bays E, F, or G” on page 53). 7. Remove the adapter cards and place them on a staticprotected surface (see “Working with adapters” on page 45). 8. Remove the memory cards and place them on a staticprotected surface (see “Installing memory-module kits” on page 54). 9. Remove the voltage regulator module (see 9b on page 59). 10. Detach all cables. 11.
Symptom-to-FRU index This index supports Netfinity 3500-M20 – Type 8657 servers. Notes: 1. Check the configuration before you replace a FRU. Configuration problems can cause false errors and symptoms. 2. The default configuration can be loaded by starting the system and then pressing the reset button four times, waiting 15 seconds between each press. Once the configuration has reset to the default, it must be saved in Setup to be stored in CMOS. 3.
Beep/Symptom FRU/Action 1-2-1 (Programmable Interval Timer failed) 1. System Board 1-2-2 (DMA initialization failed) 1. System Board 1-2-3 (DMA page register write/read failed) 1. System Board 1-2-4 (RAM refresh verification failed) 1. DIMM 2. System Board 1-3-1 (1st 64K RAM test failed) 1. DIMM 2. System Board 1-3-2 (1st 64K RAM parity test failed) 1. DIMM 2. Processor 3. System Board 1-4-3 (Interrupt vector loading test failed) 1. System Board 2-1-1 (Secondary DMA register failed) 1.
Beep/Symptom FRU/Action 2-2-3 (CMOS power failure and checksum checks failed) 1. Battery 2. System board 2-2-4 (CMOS configuration info validation failed) 1. Battery 2. System board 2-3-1 (Screen initialization failed) 1. Jumper on J8 2. System Board 2-3-2 (Screen memory failed) 1. System board 2-3-3 (Screen retrace failed) 1. System board 2-3-4 (Search for video ROM failed) 1. System board 2-4-1 (Video failed, screen believed operable) 1. System board 3-1-1 (Timer tick interrupt failed) 1.
Beep/Symptom FRU/Action 3-2-3 (Math coprocessor failed) 1. Optional processor (if installed) 2. Processor 3. System board 3-2-4 (Failure comparing CMOS memory size against actual) 1. DIMM 2. Battery 3. System board 3-3-1 (Memory size mismatch occurred, see "Memory Settings" on page 36) 1. DIMM 2. System board 3. Battery 3-3-2 (Critical SMBUS error occurred) (I2C bus error) 1. Disconnect the server power cord from outlet, wait 30 seconds and retry. 2. System Board 3. DIMMs 4. Power Supply 5.
Beep/Symptom FRU/Action One Long and Two Short Beeps 1. Video adapter (if present) 2. System Board Two Long and Two Short Beeps 1. Video adapter No beep symptoms No Beep Symptom FRU/Action No beep and the system operates correctly. 1. Check speaker cables 2. Speaker 3. System board No Beeps occur after successfully completing POST 1. Check speaker connections 2. Speaker 3. System board No ac power 1. Check the power cord. 2. Power supply. No beep and no video 1.
Error Code/Symptom FRU/Action 001-250-000 (Failed System Board ECC) 1. System Board 001-250-001 (Failed System Board ECC) 1. System Board 005-XXX-000 (Failed Video test) 1. Video Adapter (if installed) 2. System Board 011-XXX-000 (Failed COM1 Serial Port test) 1. System Board 011-XXX-001 (Failed COM2 Serial Port test) 1. System Board 014-XXX-000 (Failed Parallel Port test) 1. System Board 015-XXX-001 (USB interface not found, board damaged) 1.
Error Code/Symptom FRU/Action 035-XXX-S99 (Failed RAID test on PCI slot S. S = number of failing PCI slot. Check System Error Log before replacing a FRU.) 1. Adapter 2. SCSI Backplane 3. Cable 035-XXX-SNN (Check System Error Log before replacing a FRU. S = number of failing PCI slot; NN = SCSI ID of failing fixed disk.) 1. Fixed Disk with SCSI ID NN on RAID adapter in PCI slot S. 035-253-S99 (RAID adapter initialization failure) 1. ServeRAID Adapter in slot S is not configured properly.
Error Code/Symptom FRU/Action 202-XXX-001 (Failed System Cache test) 1. Microprocessor CPU 1 202-XXX-002 (Failed System Cache test) 1. Microprocessor CPU 2 206-XXX-000 (Failed Diskette Drive test) 1. Cable 2. Diskette Drive 3. System Board 215-XXX-000 (Failed IDE CDROM test) 1. CD-ROM Drive Cables 2. CD-ROM Drive 3. System Board 217-XXX-000 (Failed BIOS Fixed Disk test) Note: If RAID is configured, the fixed disk number refers to the RAID logical array. 1.
Error Code/Symptom FRU/Action 217-XXX-003 (Failed BIOS Fixed Disk test) Note: If RAID is configured, the fixed disk number refers to the RAID logical array. 1. Fixed Disk 4 217-XXX-004 (Failed BIOS Fixed Disk test) Note: If RAID is configured, the fixed disk number refers to the RAID logical array. 1. Fixed Disk 5 217-XXX-005 (Failed BIOS Fixed Disk test) Note: If RAID is configured, the fixed disk number refers to the RAID logical array. 1.
Error Code/Symptom FRU/Action 301-XXX-000 (Failed Keyboard test) 1. Keyboard 405-XXX-000 (Failed Ethernet test on controller on the System Board) 1. Verify that Ethernet is not disabled in BIOS. 2. System Board 405-XXX-00N (Failed Ethernet test on adapter in PCI slot N) 1. Adapter in PCI slot N. 2. System Board 415-XXX-000 (Failed Modem test) 1. Cable 2. Modem 3. System Board Error symptoms General FRU/Action CD is not working properly. 1. Clean the CD. 2. Run CD-ROM diagnostics. 3.
General FRU/Action CD-ROM drive cable is not plugged in. 1. Make sure CD-ROM drive cable is plugged in. Diskette drive inuse light stays on, or the system bypasses the diskette drive, or the diskette drive does not work. 1. If there is a diskette in the drive, verify that: a. The diskette drive is enabled in the Configuration/Setup utility program. b. The diskette is good and not damaged. (Try another diskette if you have one.) c. The diskette is inserted correctly in the drive. d.
Setup Action Netfinity Setup and Installation CD won’t start. • Be sure the server is supported; all Netfinity servers with a startable (bootable) CD-ROM drive are supported. • If the startup (boot) sequence settings have been altered, be sure the CD-ROM is first in the boot sequence. • If more than one CD-ROM drive is installed, be sure that only one drive is set as the primary drive. Start the CD from the primary drive. ServeRAID program cannot view all installed drives - or cannot install NOS.
Setup Action ServeRAID program cannot view all installed drives - or cannot install NOS. • Be sure there are no duplicate SCSI IDs or IRQ assignments. • Be sure that the hard disk drive is connected properly. The Operating System Installation program continuously loops. Free up more space on the hard disk. ServerGuide won't start your NOS CD. Be sure the NOS CD you have is supported by ServerGuide. See the Netfinity Setup and Installation CD label for a list of NOS versions supported.
Error Code/Symptom FRU/Action 101, 102, 106 (System and microprocessor error) 1. System Board 111 (Channel check error) 1. Failing adapter 2. DIMM 3. System board 114 (Adapter read-only memory error) 1. Failing adapter 2. Run diagnostics 129 (Internal cache error) 1. Microprocessor 2. Optional microprocessor (if installed) 151 (Real time clock error) 1. Run Diagnostics 2. Battery 3. System Board 161 (Real time clock battery error) 1. Run Configuration/Setup 2. Battery 3.
Error Code/Symptom FRU/Action 176, 177, 178 (Security hardware error) 1. Run Configuration/Setup 2. System Board 184 (Power-on password corrupted) 1. Run Configuration/Setup 2. System Board 185 (Drive startup sequence information corrupted) 1. Run Configuration/Setup 2. System Board 186 (Security hardware control logic failed) 1. Run Configuration/Setup 2. System Board 187 (VPD serial number not set.) 1. Set serial number in Setup 2. System Board 188 (Bad EEPROM CRC #2) 1.
Error Code/Symptom FRU/Action 301 (Keyboard or keyboard controller error) 1. Keyboard 2. System Board 303 (Keyboard controller error) 1. System Board 2. Keyboard 602 (Invalid diskette boot record) 1. 2. 3. 4. 604 (Diskette drive error) 1. Run Configuration/Setup and Diagnostics 2. Diskette Drive 3. Drive Cable 4. System Board 662 (Diskette drive configuration error) 1. Run Configuration/Setup and Diagnostics 2. Diskette Drive 3. Drive Cable 4. System Board 962 (Parallel port error) 1.
Error Code/Symptom FRU/Action 1962 (Drive does not contain a valid boot sector) 1. Verify a bootable operating system is installed. 2. If RAID system, refer to the Hardware Maintenance Manual for the specific RAID adapter. 3. Run Diagnostics 4. Hard Disk Drive 5. Cable 6. SCSI Backplane 7. System Board 2400 (Video controller test failure) 1. Video Adapter (if installed) 2. System Board 2462 (Video memory configuration error) 1. Video Adapter (if installed) 2.
Error Code/Symptom FRU/Action 00180100 (No room for PCI option ROM) 1. Run Configuration/Setup 2. Failing Adapter 3. System Board 00180200 (No more I/O space available for PCI adapter) 1. Run Configuration/Setup 2. Failing Adapter 3. System Board 00180300 (No more memory (above 1MB for PCI adapter) 1. Run Configuration/Setup 2. Failing Adapter 3. System Board 00180400 (No more memory (below 1MB for PCI adapter) 1. Run Configuration/Setup 2. Failing Adapter 3.
Error Code/Symptom FRU/Action 01298101 (Bad update data for microprocessor 1) 1. Ensure all microprocessors are the same stepping level and cache size. 2. Microprocessor 1 01298102 (Bad update data for microprocessor 2) 1. Ensure all microprocessors are the same stepping level and cache size. 2. Microprocessor 2 01298200 (Microprocessor speed mismatch) 1. Ensure all microprocessors are the same speed. I9990301 (Fixed boot sector error) 1. Hard Disk Drive 2.
• Any external devices • Surge suppressor device (on the computer) • Modem, printer, mouse, or non-IBM devices • Each adapter • Drives • Memory-Modules (Minimum requirement = one 128 MB DIMM) Note: Minimum operating requirements are: a. 1 Power Supply b. System Board c. 1 Microprocessor d. 1 Terminator Card in Slot 2 e. 1 Memory Module (minimum of 1 DIMM in slot labeled DIMM 1) 4. Power-on the computer.
16 17 19 18 20 21 15 14 22 23 13 12 11 10 9 8 1 7 6 5 2 3 4 Parts listing 149
System Index System (Netfinity 3500-M20 – Type 8657) Models 21Y, 22Y, 31Y, 32Y, 41Y, 42Y FRU No.
Index System (Netfinity 3500-M20 – Type 8657) Models 21Y, 22Y, 31Y, 32Y, 41Y, 42Y FRU No.
Index System (Netfinity 3500-M20 – Type 8657) Models 21Y, 22Y, 31Y, 32Y, 41Y, 42Y Power cord (Models 21Y, 22Y, 31Y, 32Y, 41Y, 42Y) FRU No.
Power cords Power cord FRU No.
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Related service information Note: The service procedures are designed to help you isolate problems. They are written with the assumption that you have model-specific training on all computers, or that are familiar with the computers, functions, terminology, and service information provided in this manual. Safety information The following section contains the safety information that you need to be familiar with before servicing an IBM mobile computer.
• Wear safety glasses when you are: hammering, drilling soldering, cutting wire, attaching springs, using solvents, or working in any other conditions that might be hazardous to your eyes. • After service, reinstall all safety shields, guards, labels, and ground wires. Replace any safety device that is worn or defective. • Reinstall all covers correctly before returning the machine to the customer.
— Ensure that another person, familiar with the power-off controls, is near you. Remember: Another person must be there to switch off the power, if necessary. — Use only one hand when working with poweredon electrical equipment; keep the other hand in your pocket or behind your back. Remember: There must be a complete circuit to cause electrical shock. By observing the above rule, you may prevent a current from passing through your body.
machine, as it was designed and built, had required safety items installed to protect users and service personnel from injury. This guide addresses only those items. However, good judgment should be used to identify potential safety hazards due to attachment of non-IBM features or options not covered by this inspection guide. If any unsafe conditions are present, you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem.
Notes: 1. Use product-specific ESD procedures when they exceed the requirements noted here. 2. Make sure that the ESD protective devices you use have been certified (ISO 9000) as fully effective. When handling ESD-sensitive parts: • Keep the parts in protective packages until they are inserted into the product. • Avoid contact with other people. • Wear a grounded wrist strap against your skin to eliminate static on your body. • Prevent the part from touching your clothing.
Important: All caution and danger statements in this Netfinity Server Library begin with a number. This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in this section. For example, if a caution statement begins with a number 1, translations for that caution statement appear in this section under statement 1. Be sure to read all caution and danger statements before performing any of the instructions.
To Connect To Disconnect 1. Turn everything OFF. 2. First, attach all cables to devices. 3. Attach signal cables to connectors. 4. Attach power cords to outlet. 5. Turn device ON. 1. Turn everything OFF. 2. First, remove power cords from outlet. 3. Remove signal cables from connectors. 4. Remove all cables from devices. • Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer.
DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following: Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. • Statement 4 ≥18 kg (37 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs) CAUTION: Use safe practices when lifting.
2 1 • Statement 10 CAUTION: Do not place any object weighing more than 82 kg (180 lbs.) on top of rack-mounted devices.
Importante: Todas as instruções de cuidado e perigo da Netfinity Server Library começam com um número. Este número é utilizado para fazer referência cruzada de uma instrução de cuidado ou perigo no idioma inglês com as versões traduzidas das instruções de cuidado ou perigo encontradas nesta seção. Por exemplo, se uma instrução de cuidado é iniciada com o número 1, as traduções para aquela instrução de cuidado aparecem nesta seção sob a instrução 1.
Para Conectar: Para Desconectar: 1. DESLIGUE Tudo. 2. Primeiramente, conecte todos os cabos aos dispositivos. 3. Conecte os cabos de sinal aos conectores. 4. Conecte os cabos de alimentação às tomadas. 5. LIGUE os dispositivos. 1. DESLIGUE Tudo. 2. Primeiramente, remova os cabos de alimentação das tomadas. 3. Remova os cabos de sinal dos conectores. 4. Remova todos os cabos dos dispositivos.
• Não remova as tampas. A remoção das tampas de um produto a laser pode resultar em exposição prejudicial à radiação de laser. Nenhuma peça localizada no interior do dispositivo pode ser consertada. • A utilização de controles ou ajustes ou a execução de procedimentos diferentes dos especificados aqui pode resultar em exposição prejudicial à radiação. PERIGO Alguns produtos a laser contêm um diodo laser da Classe 3A ou Classe 3B embutido. Observe o seguinte: Radiação de laser quando aberto.
cabo de alimentação. Para remover toda a corrente elétrica do dispositivo, assegure que todos os cabos de alimentação estejam desconectados da fonte de energia elétrica. 2 1 CUIDADO: Instrução 10 CUIDADO: Não coloque nenhum objeto com peso superior a 82 kg (180 lbs.) sobre dispositivos montados em rack.
168 Netfinity 3500-M20 – Type 8657 Models 21Y, 22Y, 31Y, 32Y,
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Important: Toutes les consignes Attention et Danger indiquées dans la bibliothèque Netfinity Server sont précédées d'un numéro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la présente section. Par exemple, si une consigne de type Attention est précédée du chiffre 1, ses traductions sont également précédées du chiffre 1 dans la présente section.
Connexion Déconnexion 1. Mettez les unités hors tension. 2. Commencez par brancher tous les cordons sur les unités. 3. Branchez les câbles d'interface sur des connecteurs. 4. Branchez les cordons d'alimentation sur des prises. 5. Mettez les unités sous tension. 1. Mettez les unités hors tension. 2. Débranchez les cordons d'alimentation des prises. 3. Débranchez les câbles d'interface des connecteurs. 4. Débranchez tous les câbles des unités.
des fibres optiques ou des émetteurs-récepteurs), prenez connaissance des informations suivantes: • N'ouvrez pas ces produits pour éviter une exposition directe au rayon laser. Vous ne pouvez effectuer aucune opération de maintenance à l'intérieur. • Pour éviter tout risque d'exposition au rayon laser, respectez les consignes de réglage et d'utilisation des commandes, ainsi que les procédures décrites dans le présent document. DANGER Certains produits laser contiennent une diode laser de classe 3A ou 3B.
Le bouton de mise sous tension/hors tension de l'unité et l'interrupteur d'alimentation du bloc d'alimentation ne coupent pas l'arrivée de courant électrique à l'intérieur de la machine. Il se peut que votre unité dispose de plusieurs cordons d'alimentation. Pour isoler totalement l'unité du réseau électrique, débranchez tous les cordons d'alimentation des socles de prise de courant. 2 1 Notice n° 10 ATTENTION: Ne posez pas d'objet dont le poids dépasse 82 kg sur les unités montées en armoire.
Wichtig: Alle Sicherheitshinweise in dieser Netfinity Server-Bibliothek beginnen mit einer Nummer. Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den übersetzten Versionen dieses Hinweises in diesem Abschnitt. Wenn z. B. ein Sicherheitshinweis mit der Nummer 1 beginnt, so erscheint die übersetzung für diesen Sicherheitshinweis in diesem Abschnitt unter dem Hinweis 1. Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Kabel anschlieβen: Kabel lösen: 1. Alle Geräte ausschalten und Netzstecker ziehen. 2. Zuerst alle Kabel an Einheiten anschließen. 3. Signalkabel an Anschlußbuchsen anschließen. 4. Netzstecker an Steckdose anschließen. 5. Gerät einschalten. 1. Alle Geräte ausschalten. 2. Zuerst Netzstecker von Steckdose lösen. 3. Signalkabel von Anschlußbuchsen lösen. 4. Alle Kabel von Einheiten lösen.
• Das Entfernen der Abdeckungen des CD-ROM-Laufwerks kann zu gefährlicher Laserstrahlung führen. Es befinden sich keine Teile innerhalb des CD-ROM-Laufwerks, die vom Benutzer gewartet werden müssen. Die Verkleidung des CD-ROM-Laufwerks nicht öffnen. • Steuer- und Einstellelemente sowie Verfahren nur entsprechend den Anweisungen im vorliegenden Handbuch einsetzen. Andernfalls kann gefährliche Laserstrahlung auftreten.
Mit dem Betriebsspannungsschalter an der Vorderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung für den Server nicht unterbrochen. Der Server könnte auch mehr als ein Netzkabel aufweisen. Um die gesamte Stromversorgung des Servers auszuschalten, muß sichergestellt werden, daß alle Netzkabel aus den Netzsteckdosen herausgezogen wurden. 2 1 Hinweis 10 ACHTUNG: Keine Gegenstände, die mehr als 82 kg wiegen, auf RackEinheiten ablegen.
Importante: Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione Netfinity Server Library iniziano con un numero. Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione. Ad esempio, se un avviso di attenzione inizia con il numero 1, la relativa versione tradotta è presente in questa sezione con la stessa numerazione.
Per collegare: Per scollegare: 1. SPEGNERE tutti i dispositivi. 2. Collegare prima tutti i cavi alle unità. 3. Collegare i cavi di segnale ai connettori. 4. Collegare i cavi di alimentazione alle prese elettriche. 5. ACCENDERE le unità. 1. SPEGNERE tutti i dispositivi. 2. Rimuovere prima i cavi di alimentazione dalle prese elettriche. 3. Rimuovere i cavi di segnale dai connettori. 4. Rimuovere tutti i cavi dalle unità.
oni laser pericolose. All'interno delle unità non vi sono parti su cui effettuare l'assistenza tecnica. • L'utilizzo di controlli, regolazioni o l'esecuzione di procedure non descritti nel presente manuale possono provocare l'esposizione a radiazioni pericolose. PERICOLO Alcuni prodotti laser contengono all'interno un diodo laser di Classe 3A o Classe 3B. Prestare attenzione a quanto segue: Aprendo l'unità vengono emesse radiazioni laser.
disporre di più di un cavo di alimentazione. Per disattivare la corrente elettrica dall'unità, accertarsi che tutti i cavi di alimentazione siano scollegati dalla sorgente di alimentazione. 2 1 Avviso 10 ATTENZIONE: Non poggiare oggetti che pesano più di 82 kg sulla parte superiore delle unità montate in rack.
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Importante: Todas las declaraciones de precauciín de esta Biblioteca del servidor Netfinity empiezan con un número. Dicho número se emplea para establecer una referencia cruzada de una declaraciín de precauciín o peligro en inglés con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciín. Por ejemplo, si una declaraciín de peligro empieza con el número 1, las traducciones de esta declaraciín de precauciín aparecen en esta secciín bajo Declaraciín 1.
Para la conexin Para la desconexiín 1. APÁGUELO todo. 2. En primer lugar, conecte los cables a los dispositivos. 3. Conecte los cables de señal a los conectores. 4. Conecte cada cable de alimentaciín a la toma de alimentaciín. 5. ENCIENDA el dispositivo. 1. APÁGUELO todo. 2. En primer lugar, retire cada cable de alimentaciín de la toma de alimentaciín. 3. Retire los cables de señal de los conectores. 4. Retire los cables de los dispositivos.
• No retire las cubiertas. Si retira las cubiertas del producto láser, puede quedar expuesto a radiaciín láser perjudicial. Dentro del dispositivo no existe ninguna pieza que requiera mantenimiento. • El uso de controles o ajustes o la realizaciín de procedimientos que no sean los que se han especificado aquí pueden dar como resultado una exposiciín perjudicial a las radiaciones. PELIGRO Algunos productos láser contienen un diodo de láser incorporado de Clase 3A o de Clase 3B.
El botín de control de alimentaciín del dispositivo y el interruptor de alimentaciín de la fuente de alimentaciín no apagan la corriente eléctrica suministrada al dispositivo. Es posible también que el dispositivo tenga más de un cable de alimentaciín. Para eliminar la corriente eléctrica del dispositivo, asegúrese de desconectar todos los cables de alimentaciín de la fuente de alimentaciín.
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Problem determination tips Due to the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from Service Support and Engineering functions.
legally protectable rights, any functionally equivalent product, program, or service may be used instead of the IBM product, program, or service. The evaluation and verification of operation in conjunction with other products, except those expressly designated by IBM, are the responsibility of the user.
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IBM Part Number: S19K-2480-00 S19K-2480-00 Printed in the United States of America on recycled paper containing 10& recovered post-consumer fiber.
IBM S19K-2480-00
