BladeCenter E Type 8677 and 1881 Hardware Maintenance Manual and Troubleshooting Guide
BladeCenter E Type 8677 and 1881 Hardware Maintenance Manual and Troubleshooting Guide
Note Before using this information and the product it supports, be sure to read the information in Appendix C, “Notices,” on page 131, and the IBM Safety Information and IBM Systems Environmental Notices and User Guide documents on the IBM Documentation CD. The most recent version of this document is available at http://www.ibm.com/systems/support/. 18th Edition (June 2011) © Copyright IBM Corporation 2011.
Contents About this manual . . . Important safety information Online support . . . . . Support telephone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii vii viii viii . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 2. Configuring your BladeCenter unit . BladeCenter unit power requirement . . . . . . BladeCenter power configuration . . . . . . .
Removing the acoustic module option Installing and removing blade servers . Blade server expansion options . . . Installing a blade server . . . . . Removing a blade server . . . . . Completing the installation. . . . . . Input/output connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 41 41 43 45 46 46 Chapter 5.
Grounding requirements . . . . . . . . . . . . . . . . . . . . 91 Safety notices (multi-lingual translations) . . . . . . . . . . . . . . 91 Appendix C. Notices . . . . . . . . . . . . . . . . . . . Trademarks. . . . . . . . . . . . . . . . . . . . . . . Important notes . . . . . . . . . . . . . . . . . . . . . Electronic emission notices . . . . . . . . . . . . . . . . . Federal Communications Commission (FCC) statement . . . . . Industry Canada Class A emission compliance statement . . . . .
vi BladeCenter E Type 8677 and 1881: Hardware Maintenance Manual and Troubleshooting Guide
About this manual This manual contains diagnostic information, a Symptom-to-FRU index, service information, error codes, error messages, and configuration information for the BladeCenter® E Type 8677 and 1881 unit. Important safety information Be sure to read all caution and danger statements in this book before performing any of the instructions. See “Safety information” on page 87. Lea todas as instruções de cuidado e perigo antes de executar qualquer operação.
Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación. Online support You can download the most current diagnostic, H8 flash, and device driver files from http://www.ibm.com/systems/support on the World Wide Web. Support telephone numbers View support telephone numbers at http://www.ibm.com/planetwide/ on the World Wide Web.
Chapter 1. General information The IBM® BladeCenter E Type 8677 and 1881 unit is a high-density, high-performance rack-mounted system developed for medium-to-large businesses. It supports up to 14 blade servers, making it ideally suited for networking environments that require a large number of high-performance servers in a small amount of space.
The serial number and model number are on labels on the top, front, and rear of the chassis, as shown in the following illustration. Note: The illustrations in this document might differ slightly from your hardware. A set of user labels comes with each blade server. Write whatever identifying information you want on a label, and place it on the BladeCenter bezel just below the blade server, as shown in the following illustration.
The IBM Documentation CD Use the IBM Documentation CD to access the blade server documentation in PDF format. You can run the IBM Documentation CD on any personal computer that meets the hardware and software requirements. The IBM Documentation CD contains documentation for your blade server in Portable Document Format (PDF) and includes the IBM Documentation Browser to help you find information quickly.
When you select a document, a description of the document is displayed under Topic Description. To select more than one document, press and hold the Ctrl key while you select the documents. Click View Book to view the selected document or documents in Acrobat Reader or xpdf. If you selected more than one document, all the selected documents are opened in Acrobat Reader or xpdf. To search all the documents, type a word or word string in the Search field and click Search.
Notices and statements used in this book The caution and danger statements used in this book also appear in the multilingual Safety Information book provided on the IBM BladeCenter Documentation CD. Each caution and danger statement is numbered for easy reference to the corresponding statements in the safety book. The following types of notices and statements are used in this book: v Note: These notices provide important tips, guidance, or advice.
The following table provides a summary of the features and specifications for a BladeCenter unit that does not have a diskette drive bay in the media tray. Media tray (on front): v SATA CD/DVD drive v USB v2.
The following table provides a summary of the features and specifications for a BladeCenter unit that has a diskette drive bay in the media tray. Media tray (on front): v Diskette drive: 1.44 MB v IDE CD or DVD v USB v1.1 port v Front system LED panel Management module: Acoustical noise emissions: v Without acoustic attenuation module: Sound power, operating, and idle: 7.
Major components of the BladeCenter Type 8677 and 1881 unit The following illustration shows the locations of major components in your BladeCenter unit. Note: The illustrations in this document might differ slightly from your hardware. Attention: To maintain proper system cooling, each module bay must contain either a module or a filler module; each blade bay must contain either a blade server or a filler blade.
Front view The following illustration shows the locations of components and indicators on the front of the BladeCenter Type 8677 and 1881 unit. See “BladeCenter components, controls, and LEDs” on page 13 for details about these components and indicators. Chapter 1.
Rear view The following illustration shows the locations of components and indicators on the rear of the BladeCenter Type 8677 and 1881 unit. See “BladeCenter components, controls, and LEDs” on page 13 for details about these components and indicators.
BladeCenter unit power, controls, and indicators This section describes the controls and light-emitting diodes (LEDs) and how to start and shut down the BladeCenter unit. Notes: 1. The removable media drives, keyboard, and mouse in the BladeCenter unit are viewed as USB devices by the blade server operating system. 2. Local media tray support can be turned off preventing the blade servers from accessing the removable media drives. 3.
Shutting down the BladeCenter unit You can shut down the BladeCenter unit by turning off the blade servers and disconnecting the BladeCenter unit from the power source. Complete the following steps to shut down the BladeCenter unit: 1. Refer to your blade server operating-system documentation for the proper procedure to shut down the operating system in the blade servers; then, shut down each operating system.
BladeCenter components, controls, and LEDs This section identifies the components, controls, and LEDs on the front and rear of your BladeCenter unit. Note: The illustrations in this document might differ slightly from your hardware. Front view This section identifies the components, controls, and LEDs on the front of your BladeCenter unit. Front system LED panel: The LEDs on this panel provide status information for your BladeCenter unit. See “System LED panel” on page 17 for more information.
CD Processor Blade Operator Panel System error Rear system LED panel Power module bay 4 Hot-Plug Processor Blade Location Information Over-temperature Common Chassis FRUs server xSeries home page http://www.ibm.com/pc/us/compat/ IBM http://www.ibm.com/eserver/xseries Download files, hints & tips, create custom profiles, and frequently asked questions http://www.ibm.com/pc/support For More Information IBM Server home page http://www.ibm.
Rear system LED panel: The LEDs on this panel provide status information for your BladeCenter unit. These LEDs duplicate the LEDs in the front system LED panel, see “System LED panel” on page 17 for more information about these LEDs. Blower module: Blower error LEDs Important: If the ambient temperature is 72° F or below, the BladeCenter blowers will run at 30% of their maximum rotational speed, increasing their speed as required to control internal BladeCenter temperature.
The following illustration shows the rear view for the currently available power modules. Power module LEDs: These LEDs indicate the condition of the power module. For additional information, see “Identifying problems using the Light Path Diagnostics feature” on page 29. v AC power: When this green LED is lit, ac input to the power module is present and within specifications. During typical operation, both the ac and dc power LEDs are lit.
System LED panel The following illustration shows the status LEDs on the system LED panels on the front and rear of the BladeCenter unit. Location Power-on Information Over-temperature System error Attention: If the power-on LED is off, it does not mean there is no electrical current present in the BladeCenter unit. The LED might be burned out. To remove all electrical current from the BladeCenter unit, you must unplug all power cords from all power modules.
v Module bays must be occupied at all times. To help ensure proper cooling, performance, and system reliability, make sure that each of the module bays on the rear of the BladeCenter unit has a module or filler module installed. Important: When replacing a module, do not operate the BladeCenter unit for more than one minute without either a module or a filler module installed in each module bay. v There is no power switch on the BladeCenter unit. The BladeCenter unit does not have a power switch.
Connecting to the default IP address on a new BladeCenter A newly-installed (out-of-the-box) BladeCenter unit tries to locate a DHCP server on the network before it will default to the factory-configured static IP address in the management module. This is the initial configuration setting. When there is no DHCP server on the network the BladeCenter unit is connected to, it can take several minutes before the management module uses the default (static) IP address.
20 BladeCenter E Type 8677 and 1881: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 2. Configuring your BladeCenter unit The BladeCenter unit automatically detects the modules and blade servers that are installed and stores the vital product data (VPD) information. When the BladeCenter unit is started, it automatically configures the remote-management port on the management module, so that you can configure and manage the BladeCenter unit and blade servers. You configure and manage the BladeCenter unit remotely through the management module using the Web-based user interface.
v v v v v Monitoring the status of the BladeCenter unit and blade servers Controlling the BladeCenter unit and blade servers Accessing the I/O modules to configure them Changing the drive startup sequence in a blade server Setting the date and time v Using a remote console for the blade servers v Changing ownership of the keyboard, video, and mouse v Changing ownership of the optical drive, and USB port.
Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. Note: When replacing BladeCenter components, you might have to update the management module or other components with the latest version of firmware.
Notes: 1. All management modules are preconfigured with the same static IP address. You can use the management-module Web interface or command-line interface to assign a new static IP address for each BladeCenter unit. If DHCP is not used and you do not assign a new static IP address for each BladeCenter unit before attempting to communicate with the IBM Director software, only one BladeCenter unit at a time can be added to the network for discovery.
The IBM Director software includes the IBM BladeCenter Deployment Wizard. About the wizard The BladeCenter Deployment Wizard is integrated into the IBM Director management software. The wizard walks you through initial startup and configuration of one or more BladeCenter units. In addition to performing initial configuration on BladeCenter units, you can use the built-in IBM Director tasks in the wizard to modify the configuration and to set up more advanced features.
Using Remote Deployment Manager Version 4.1 or later You can use the Remote Deployment Manager (RDM) Version 4.1 (or later) program to install a supported Microsoft Windows operating system or a BIOS update onto a blade server. Follow the instructions in the documentation that comes with the RDM program to log into the BladeCenter system and install a supported Microsoft Windows operating system or BIOS update. Go to http://www-03.ibm.com/systems/management/director/about/director52/ extensions/rdm.
1 Gbps links 1 Gbps or 100 Mbps links Switch A 1 2 3 4 5 6 7 8 9 10 11 12 13 14 10/100 Mbps Mgmt Mod 100 Mbps links Switch B MAC MAC MAC 1a 2a 3a 1b 2b 3b 1 Gbps links Note: 2nd switch module is optional Each blade server has two independent Ethernet controllers, each with its own MAC address and a dedicated 1000-Mbps link to one of the I/O modules (Controller 1 to Switch A and Controller 2 to Switch B in this diagram).
Multiport aggregation group 1 Gbps or 100 Mbps links Switch A 1 2 3 4 5 6 7 8 L2 Switch 9 10 11 12 13 14 Mgmt Mod 10/100 Mbps management links Switch B Switch A 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Mgmt Mod Switch B L2+ Switch Dual external switches IBM Director - Chassis management - Application deployment - Internal switches Establishment backbone L2+ Switch Switch A 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Mgmt Mod Switch B Network administrator - Infrastructure management - Ne
Chapter 3. Diagnostics This section provides basic troubleshooting information to help you resolve some common problems that might occur with your BladeCenter unit. If you cannot locate and correct the problem using the information in this section, see Appendix A, “Getting help and technical assistance,” on page 85 for more information.
To locate the actual component that caused the error, you must locate the lit error LED on that component. For example: A system error has occurred, and you have noted that the BladeCenter system-error LED is lit on the system LED panel. You then locate the module or blade server that also has an error LED lit (see “BladeCenter unit power, controls, and indicators” on page 11 for the location of error LEDs; see the documentation that comes with your blade server for the location of error LEDs on the blade).
Chapter 4. Installing options This chapter provides instructions for adding options to your BladeCenter unit. Some option-removal instructions are provided in case you need to remove one option to install another. Installing the BladeCenter unit in a rack Statement 20: CAUTION: To avoid personal injury, before lifting the unit, remove all the blades to reduce the weight. Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting.
some restrictions, hot-swap blade servers while the BladeCenter unit is running. For complete details about installing or removing a hot-swap component, see the detailed information in this chapter. v The blue color on components and labels identifies touch points where you can grip a component, move a latch, and so on. v You do not need to disconnect the BladeCenter unit from power to install or replace any of the hot-swap modules on the rear of the BladeCenter unit.
Installing and removing modules The procedures for installing or removing a module on the BladeCenter unit are nearly identical for all modules except the blower modules. To install or remove a blower module, see “Replacing a blower module” on page 47. To install or remove all other modules, follow the instructions in this section. Every module is keyed so that it can be inserted only in an appropriate bay. You can insert an I/O module only in an I/O-module bay, for example.
I/O (switch) modules For blade server communication with the network, your BladeCenter unit supports from one to four hot-swap I/O modules. Table 1 on page 35 identifies the type of I/O module you can install in each I/O-module bay. Go to the IBM Support Web site at http://www.ibm.com/systems/support to see the list of supported I/O modules. Your BladeCenter unit supports a minimum of one hot-swap Ethernet switch module or pass-thru module, in I/O-module bay 1.
The following table summarizes the types of modules that can be used in each I/O-module bay. See “Rear view” on page 10 for the location of the I/O-module bays on the BladeCenter unit. Table 1.
Power modules Note: The IBM BladeCenter E type 8677 and 1881 chassis must be configured to support 2320-watt power modules. See the IBM BladeCenter E 2320 Watt Power Modules Installation Guide for specific information and instructions. Your BladeCenter unit comes with one pair of 220-volt hot-swap power modules in power bays 1 and 2 that provides power to all the BladeCenter modules and to blade bays 1 through 6.
Installing a module The following illustration shows how to install a power module, management module, or I/O module in the rear of the BladeCenter unit. See “Replacing a blower module” on page 47 for information about replacing a blower module. Before you begin, read the documentation that comes with your option. Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached.
7. Attach any cables or cords required by the module. See “Input/output connectors” on page 46 for the location of connectors on the BladeCenter unit. Be sure to route the power cord on a power module through the strain-relief clamp on the power module. 8. Make sure the LEDs on the module indicate that it is operating properly. Verify that: v The dc power LED and the ac power LED on each power module are lit and that the power module error LED (2320-watt power modules only) on each power module is not lit.
1. Read the safety information beginning on page 87 and “Installation guidelines” on page 31 through “Handling static-sensitive devices” on page 32. 2. Remove the acoustic module option, if installed, from the rear of the BladeCenter unit. See “Installing and removing the acoustic module option” on page 40 for instructions. Important: a.
Installing and removing the acoustic module option For server environments where noise reduction is essential, you might choose to install the BladeCenter acoustic attenuation module option (acoustic module) on the BladeCenter unit. The acoustic module reduces the sound level of the BladeCenter unit to below 7.2 Bel using a T-shaped baffle. The acoustic module is installed on the back of the BladeCenter unit, directly covering the blower modules and partially covering the other modules.
Removing the acoustic module option Complete the following steps to remove an acoustic module option from the BladeCenter unit: 1. Rotate the acoustic module handle approximately 2 turns counter-clockwise until it stops. 2. Carefully pull the acoustic module away from the BladeCenter unit, and set it aside. Acoustic attenuation module Locking handle Installing and removing blade servers Your BladeCenter unit supports up to 14 high-performance blade servers.
Note: If an I/O expansion option is installed on any blade server, I/O modules for that network interface must be installed in I/O-module bays 3 and 4 on the BladeCenter unit. See “I/O (switch) modules” on page 34 for more information. Storage-expansion option Some blade servers have a connector for adding a SCSI expansion unit, such as the IBM HS20 SCSI Storage Expansion Unit. The storage expansion unit supports up to two hot-swap SCSI hard disk drives.
Installing a blade server Complete the following steps to install a blade server in the BladeCenter unit. Statement 21: CAUTION: Hazardous energy is present when the blade is connected to the power source. Always replace the blade cover before installing the blade. 1. Read the “Important safety information” on page vii, “Installation guidelines” on page 31, and “Handling electrostatic discharge-sensitive devices” on page 90. 2. Install any options needed, such as disk drives or memory, in the blade server.
10. If desired, write identifying information on one of the user labels that come with the blade server; then, place the label on the BladeCenter bezel just below the blade server, as shown in the following illustration. User label Important: Do not place the label on the blade server or in any way block the ventilation holes on the blade server. 11. If you have other blade servers to install, do so now.
Removing a blade server Complete the following steps to remove a blade server from the BladeCenter unit. Attention: v To maintain proper system cooling, do not operate the BladeCenter unit for more than one minute without either a blade server or a filler blade installed in each blade bay. If you fail to replace a blade server or filler blade within one minute, system performance might be affected. v Make note of the bay number.
Completing the installation After you connect the cables to the modules and route the cables (if necessary, see the Rack Installation Instructions for information about routing the cables), start the BladeCenter unit (if it is not already started), and verify that it is working properly, as follows: 1.
Chapter 5. Service replaceable units This chapter describes the removal of server components. Important: The field replaceable unit (FRU) procedures are intended for trained servicers who are familiar with IBM products. See the parts listing in Chapter 7, “Parts listing, BladeCenter Type 8677 and 1881,” on page 79 to determine if the component being replaced is a customer replaceable unit (CRU) or a FRU.
Media tray This section describes removing and opening the media tray. Removing the media tray Complete the following steps to remove the media tray. Note: Read “Installation guidelines” on page 31. Read the safety notices at “Safety information” on page 87. Read “Handling electrostatic discharge-sensitive devices” on page 90. Remove the BladeCenter bezel. a. Press the release pads at the bottom corners of the bezel. b. Swing the bezel up and off the BladeCenter. 2.
Lift points Tabs Pressure points Slots Reverse these instructions to reinstall the media tray cover. Press the rear of the cover down onto the two fasteners to secure the cover in place. Optical or diskette drive Note: The diskette drive is not present in all BladeCenter unit models. The optical drive and the diskette drive have the same securing mechanism, a wire-retention spring. On the optical drive, the wire spring is on the left; on the diskette drive, the wire spring is on the right.
3. If you are removing the diskette drive, disconnect the cable from the rear of the drive. 4. Slip the wire spring out from under the retention hook, and pull it away from the drive. Set the wire spring aside. 5. Slide the drive out of the front of the media tray, and set it aside. 6. Set any jumpers or switches on the replacement drive to match the drive you just removed. 7. Slide the replacement drive all the way into the bay on the media tray.
Fasteners Customer interface card USB connector 3. Disconnect the cables from the customer interface card. 4. Lift the two rear corners of the customer interface card to release it from the fasteners. 5. Slide the customer interface card toward the rear of the media tray until the USB connector is free of the opening; then, lift the board off the media tray. 6. To replace the customer interface card, reverse the previous steps. Press down on the rear of the board to secure it to the fasteners.
5. Lift the end of the interposer board that is closer to the customer interface card, and slide it toward the customer interface card until the other end of the interposer board is free of the retaining bracket. To install the replacement CD interposer board, reverse the previous steps, making sure to insert the tab on one end of the interposer board into the guide that is near the diskette drive.
Shipping bracket SPC chassis thumbscrews SPC chassis thumbscrews Release latch a. To disengage the shipping brackets, slide the shipping brackets towards the blowers. 7. Unscrew the captive thumbscrews at the bottom corners of the chassis, and pull them until the SPC chassis moves out about 1.27 cm (0.5 inches). 8. Pull the SPC chassis out until it stops (about half-way out). 9.
Fasteners Media cable tray 3. Remove the media tray cable. To replace or reinstall the media cable tray, reverse the previous steps.
Midplane Complete the following steps to replace the midplane. Note: Read “Installation guidelines” on page 31. Read the safety notices at “Safety information” on page 87. Read “Handling electrostatic discharge-sensitive devices” on page 90. Shut down the BladeCenter, and remove the SPC chassis (see “Switch, power, and cooling (SPC) chassis” on page 52). 2. Unplug the cable at the bottom of the midplane. 3. Unscrew the 12 fasteners that hold the midplane to the SPC chassis. 4.
Front system LED panel The front system LED panel is on the customer interface card in the media tray. To replace the front system LED panel, replace the customer interface card. See “Customer interface card and USB connector” on page 50 for instructions.
Rear system-LED panel The rear system-LED panel is on the SPC chassis. Complete the following steps to replace the rear system-LED panel. Note: v Read “Installation guidelines” on page 31. v Read the safety notices at “Safety information” on page 87. v Read “Handling electrostatic discharge-sensitive devices” on page 90. 1. Shut down the BladeCenter, and remove the SPC chassis (see “Switch, power, and cooling (SPC) chassis” on page 52). 2. Turn the SPC chassis upside-down. 3.
58 BladeCenter E Type 8677 and 1881: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 6. Symptom-to-FRU index This index supports the BladeCenter Type 8677 and 1881. Notes: 1. Check the configuration before you replace a FRU. Configuration problems can cause false errors and symptoms. 2. For IBM devices not supported by this index, refer to the manual for that device. 3. Blade modules (I/O, management, power) and blowers must be replaced during service within two minutes. The symptom-to-FRU index lists symptoms, errors, and the possible causes. The most likely cause is listed first.
Table 2. Troubleshooting charts Device Suggested action Blade server problem Blade servers turn off for no apparent reason. All blade bays must have a blade server, expansion unit, or filler blade in them. Blade bays that do not have these items installed or have them installed improperly disturb airflow in the BladeCenter unit with an adverse effect on BladeCenter unit cooling.
Table 2. Troubleshooting charts (continued) Device Suggested action CD-ROM cannot be configured with a JS20 blade server but works with a HSxx blade server. The customer interface card (FRU number 59P6629) is not compatible with the JS20 blade server and must be replaced with the latest level FRU. Note: The customer interface card installed in the BladeCenter is listed as the "media tray" instead of the "customer interface card" on the Hardware VPD view of the management-module web interface.
Table 2. Troubleshooting charts (continued) Device Suggested action Linux does not install from the BladeCenter optical drive or will not start afterward. Neither Red Hat Linux 7.3 nor SuSE Linux version 8.0 will install locally, although Red Hat Linux might appear to install. v If you try to install Red Hat Linux to the blade server IDE drive, Linux does not install.
Table 2. Troubleshooting charts (continued) Device Suggested action Remote control does not work The remote console requires a display setting of 1024x768@60Hz in the blade server with default SuSE Linux, operating system. The default resolution in SuSE is 1024x768, but the default refresh version 8.0, display settings. rate falls somewhere between 50Hz and 60Hz. The remote console does not work for a blade server running SuSE with a display refresh rate other than exactly 60Hz.
Table 2. Troubleshooting charts (continued) Device Suggested action Diskette drive is seen as /dev/sdx by Red Hat Linux 7.3 and SuSE version 8.0 Both Red Hat Linux and SuSE Linux see the diskette drive as /dev/sdx (where x is the last SCSI device in the line) instead of /dev/fd0. When you try to mount the drive as fd0, the Linux operating system does not recognize the device (“not a valid block device”). There are two options: v (For SuSE Linux version 8.
Table 2. Troubleshooting charts (continued) Device Suggested action Optical drive is not recognized after being switched back to blade server running on Windows 2000 Advanced Server with SP3 applied. When the optical drive is owned by blade server x, is switched to another blade server, then is switched back to blade server x, the operating system in blade server x no longer recognizes the optical drive.
Table 2. Troubleshooting charts (continued) Device Suggested action Ethernet switch-module firmware graphics shows a blank panel when the blade server is present but powered off. If the Wake-on-LAN (WOL) feature is disabled on a blade server, and the blade server is turned off, the switch module internal port link to that blade is down. This is not an error, but the graphic of the BladeCenter unit might show a blank panel instead of a blade server in that bay.
Table 2. Troubleshooting charts (continued) Device Suggested action The keyboard is very slow when using an operating system that does not have USB drivers. Although the keyboard attached to the BladeCenter unit is a PS/2-style keyboard, communication with it is through a USB bus. When you are running an operating system that does not have USB drivers, such as in the following instances, the keyboard responds very slowly.
Table 2. Troubleshooting charts (continued) Device Suggested action Monitor problems The monitor works when you See the IBM 4-Port Gb Ethernet Switch Module for BladeCenter Installation Guide for start the BladeCenter unit, but instructions on how to ping through the Telnet interface. goes blank when you start some application programs in the blade servers. The monitor displays video for blade server 14 during management module restart.
Table 2. Troubleshooting charts (continued) Device Suggested action Mouse is not detected during SuSE installation. The installation of the SuSE Linux version 8.0 operating system does not detect the mouse. You will need to select the mouse manually. Download the latest operating system installation instructions for your operating system from the IBM Support Web page at http://www.ibm.com/systems/support/. The steps for selecting the mouse are described in the instructions for your operating system.
Table 2. Troubleshooting charts (continued) Device Suggested action Updating the I/O-module If you log in to the Ethernet switch module directly (through the Ethernet configuration through the switch-module Web interface or Telnet interface instead of through the management I/O-module does not save the module Web interface) and update the I/O module configuration, saving the new configuration saves only to the I/O-module NVRAM, not to the management-module management-module NVRAM. NVRAM.
Light Path Diagnostics table The system-error LED on the system LED panel is lit when certain system errors occur. If the system-error LED on your BladeCenter unit is lit, use the following table to help determine the cause of the error and the action you should take. Table 3.
Table 3. Light Path Diagnostics (continued) Lit LED Cause Action Power module error A critical error has occurred in the power module. Replace the module. If your BladeCenter unit has a redundant module for this power module, the BladeCenter unit continues to function using the redundant module. The blower has failed or is operating too slowly. Replace the blower module as soon as possible to regain cooling redundancy. The BladeCenter unit continues to function.
Power error messages Note: See Chapter 7, “Parts listing, BladeCenter Type 8677 and 1881,” on page 79 to determine which components should be replaced by a field service technician. Message Action Power module 3 or 4 is required to power blades 7 to 14 Ensure power modules 3 and 4 are installed and connected to ac power. Power supply x fault Replace power module x. Power supply x 12V over voltage fault Replace power module x. Power supply x 12V over current fault 1.
Note: See Chapter 7, “Parts listing, BladeCenter Type 8677 and 1881,” on page 79 to determine which components should be replaced by a field service technician. Message Action System is under recommended voltage for +5V 1. Reseat the management module. System running nonredundant power Ensure that power modules 1 and 2 are installed and operating correctly. If blade servers are installed in bay 7 or higher, ensure that power modules 3 and 4 are installed and working correctly. 2.
Note: See Chapter 7, “Parts listing, BladeCenter Type 8677 and 1881,” on page 79 to determine which components should be replaced by a field service technician. Message Action Switch module%d IP configuration was changed Information only. Take action as required. ENET [X] DHCP HSTN=X, DN=X, IP @= XXX.XXX.XXX.XXXGW @= XXXX.XXX.XXX.XXX, SN= XXX,XXX,XXX,XXX, DNS1@= XXX.XXX.XXX.XXX Ethernet configuration information. Take action as required. ENET [X] IP Cfg:HstName= XXXX, IP@= XXX.XXX.XXX.XXX ,GW@= XXX.
Note: See Chapter 7, “Parts listing, BladeCenter Type 8677 and 1881,” on page 79 to determine which components should be replaced by a field service technician. Message Action Remote access attempt failed. Invalid userid or password received. User is XXX from WEB browser IP@=XXX.XXX.XXX.XXX Failed attempt to log into the management module. DHCP [X] failure, no IP @ assigned (retry Failed to get IP address by DHCP server. Check the DHCP server X), rc=X connection and settings.
Note: See Chapter 7, “Parts listing, BladeCenter Type 8677 and 1881,” on page 79 to determine which components should be replaced by a field service technician. Message Action Failure reading I2C device. Check devices on bus 5. 1. Reseat the I/O modules. 2. Reseat the management module. 3. Replace the I/O modules. 4. Replace the management module. 5. Replace the midplane.
3. 4. 5. 6. 7. Note: The front and rear panel LEDs will not function with the media tray removed. Move the power module to bay 2. Remove and reconnect the power cord to the power module. Replace the management module. Replace the power module. Replace the midplane. Problem determination tips Due to the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination.
Chapter 7. Parts listing, BladeCenter Type 8677 and 1881 This parts listing supports the xSeries®Type 8677 and 1881. To check for an updated parts listing on the Web, complete the following steps: 1. Go to http://www.ibm.com/support/ 2. Under Search technical support, type 8677 or 1881 and click Search. 3. Under Document type, select Parts information and click Go. Front view 9 8 7 6 5 1 Hot-Plug Processor Blade CD System error IBM IBM Server home page http://www.ibm.
Index 5 5 6 6 6 6 6 6 6 6 6 6 6 6 6 7 7 8 8 8 9 80 System (BladeCenter Type 8677 and 1881) Diskette drive, USB (primary) (all models except 3Sx, 3Tx, 4Sx, 4Tx) Diskette drive, USB (alternate) (all models except 3Sx, 3Tx, 4Sx, 4Tx) CD-RW/DVD-ROM, slim (primary) (models 3Rx, 3Xx) CD-RW/DVD-ROM (alternate) (models 3Rx, 3Xx) CD-RW/DVD-ROM (alternate) (models 3Rx, 3Xx) CD-ROM, 24X (primary) (all models except 3Xx, 3Rx, 3Sx, 3Tx, 3Xx, 4Sx, 4Tx) CD-ROM, 24X (alternate) (all models except 3Xx, 3Rx, 3Sx, #tx, 3Xx,
Rear view 11 9 10 OK LINK 1 TX/RX LINK 2 TX/RX LINK 3 TX/RX LINK 4 TX/RX 8 7 1 3 AC DC 2 4 OK LINK TX/RX 5 6 Index 1 1 1 2 2 2 3 3 3 3 4 4 4 5 5 5 6 6 7 8 9 9 11 System (BladeCenter Type 8677 and 1881) Midplane card (all models except 3Rx, 3Sx, 3Tx, 3Xx, 4Sx, 4Tx) Midplane card (models 3Sx, 3Tx, 4Sx, 4Tx) Midplane card (models 3Rx, 3Xx) SPC chassis (all models except 3Rx, 3Sx, 3Tx, 3Xx, 4Sx, 4Tx) SPC chassis (models 3Rx, 3Sx, 4Sx, 3Xx) SPC chassis (models 3Sx, 3Tx, 4Sx, 4Tx) Power supply mo
Index 11 82 System (BladeCenter Type 8677 and 1881) Media cable with bracket (models 3Sx, 3Tx, 4Sx, 4Tx) 1Gb 4-Port Ethernet Expansion Card (optional all models) 6 Port Server Connectivity module (optional all models) 10GbE 850NM Fibre SFP Plus Transceiver Bezel assembly, (optional all models) BladeCenter system board assembly (optional all models) Blade filer (optional all models) Cable, 3 m 12X -4X IB (optional all models) Cable, 8 m 12X -4X IB (optionl all models) Cable, 8 m OB (optional all models) Ca
Index System (BladeCenter Type 8677 and 1881) Miscellaneous Parts Kit (all models) v CD-ROM spring retainer (1) v Diskette drive spring retainer (1) v Mounting hardware assembly (1) v Upper damper (4) v Lower damper (4) v Screw, M3.5 slotted (8) v Label, customer write on (2) Miscellaneous Parts Kit (model 3RX) v Lower damper (4) v Upper damper (4) v Mounting hardware assembly (1) v CD spring (1) v Screw, M3.
Index 84 System (BladeCenter Type 8677 and 1881) Switch, 10 port Qlogic (optional all models) Switch, BladeCenter SAS module (optional all models) Switch, Brocade (optional all models) Switch, CISCO Ethernet (optional all models) Switch, CISCO Ethernet (optional all models) Switch, CISCO Fibre Channel Ethernet module assembly (optional all models) Switch, CISCO Copper Ethernet module (optional all models) Switch, CISCO 4GB 20 Port Fiber Channel module (optional all models) Switch, CISCO 4GB 10 Port Fiber
Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.
You can find service information for IBM systems and optional devices at http://www.ibm.com/systems/support/. Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with System x and xSeries servers, BladeCenter products, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, see http://www.ibm.com/services/sl/products/.
Appendix B. Related service information Note: The service procedures are designed to help you isolate problems. They are written with the assumption that you have model-specific training on all computers, or that you are familiar with the computers, functions, terminology, and service information provided in this manual. Safety information The following section contains the safety information that you need to be familiar with before servicing an IBM computer.
Electrical safety CAUTION: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the server covers, unless instructed otherwise in the installation and configuration procedures. Observe the following rules when working on electrical equipment. Important: Use only approved tools and test equipment.
v Do not use worn or broken tools and testers. v Never assume that power has been disconnected from a circuit. First, check that it has been powered-off. v Always look carefully for possible hazards in your work area. Examples of these hazards are moist floors, nongrounded power extension cables, power surges, and missing safety grounds. v Do not touch live electrical circuits with the reflective surface of a plastic dental mirror.
3. Check the power cord for: a. A third-wire ground connector in good condition. Use a meter to measure third-wire ground continuity for 0.1 ohm or less between the external ground pin and frame ground. b. The power cord should be the appropriate type as specified in the parts listings. c. Insulation must not be frayed or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6.
Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function. Proper grounding of the electrical outlet can be verified by a certified electrician.
Statement 1 DANGER Electrical current from power, telephone and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet. v Connect to properly wired outlets any equipment that will be attached to this product. v When possible, use one hand only to connect or disconnect signal cables.
Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
Statement 4 ≥18 kg (37 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs) CAUTION: Use safe practices when lifting. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Statement 6: CAUTION: If you install a strain-relief bracket option over the end of the power cord that is connected to the device, you must connect the other end of the power cord to an easily accessible power source. Statement 20: CAUTION: To avoid personal injury, before lifting the unit, remove all the blades to reduce the weight. CAUTION: To avoid personal injury, before lifting the unit, remove all the blades to reduce the weight.
Instrução 1 PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. Para evitar risco de choque: v Não conecte ou desconecte cabos e não realize instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios. v Conecte todos os cabos de alimentação a tomadas elétricas corretamente instaladas e aterradas. v Conecte todos os equipamentos ao qual esse produto será conectado a tomadas corretamente instaladas.
Instrução 2 CUIDADO: Ao substituir a bateria de lítio, utilize apenas uma bateria IBM, Número de Peça 33F8354 ou uma bateria de tipo equivalente, recomendada pelo fabricante. Se o seu sistema possui um móídulo com uma bateria de lítio, substitua-o apenas pelo mesmo tipo de mídulo, do mesmo fabricante. A bateria contém lítio e pode explodir se não for utilizada, manuseada e descartada de maneira correta.
Instrução 4 ≥18 kg (37 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs) CUIDADO: Ao levantar a máquina, faça-o com segurança. Instrução 5 CUIDADO: Os botões Liga/Desliga localizados no dispositivo e na fonte de alimentação não desligam a corrente elétrica fornecida ao dispositivo. O dispositivo também pode ter mais de um cabo de alimentação. Para remover toda a corrente elétrica do dispositivo, assegure que todos os cabos de alimentação estejam desconectados da fonte de energia elétrica.
Instrução 20 CUIDADO: Para prevenir acidentes, antes de erguer a unidade, remova todas as láminas para reduzir o peso. Instrução 21 CUIDADO: A energia é uma ameaça quando a låmina estiver conectada à fonte de alimentação. Sempre substitua a cobertura da låmina antes de efetuar a instalação. Appendix B.
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Important: Toutes les consignes Attention et Danger indiquées dans la bibliothèque IBM documentation sont précédées d'un numéro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la présente section. Par exemple, si une consigne de type Attention est précédée du chiffre 1, ses traductions sont également précédées du chiffre 1 dans la présente section.
Notice n° 1 DANGER Le courant électrique passant dans les câbles de communication, ou les cordons téléphoniques et d'alimentation peut être dangereux. Pour éviter tout risque de choc électrique: v Ne manipulez aucun câble et n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de ce produit au cours d'un orage. v Branchez tous les cordons d'alimentation sur un socle de prise de courant correctement câblé et mis à la terre.
Notice n° 2 ATTENTION: Remplacez la pile au lithium usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d'un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même fabricant. La pile contient du lithium et présente donc un risque d'explosion en cas de mauvaise manipulation ou utilisation. v Ne la jetez pas à l'eau.
Notice n° 4 ≥18 kg (37 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs) ATTENTION: Faites-vous aider pour soulever ce produit. Notice n° 5 ATTENTION: Le bouton de mise sous tension/hors tension de l'unité et l'interrupteur d'alimentation du bloc d'alimentation ne coupent pas l'arrivée de courant électrique à l'intérieur de la machine. Il se peut que votre unité dispose de plusieurs cordons d'alimentation.
Notice n° 20 ATTENTION: Pour éviter tout risque de blessure, retirez tous les Serveurs lame de l'unité avant de la soulever. Notice n° 21 ATTENTION: Un courant électrique dangereux est présent lorsque le Serveur lame est connecté á une source d'alimentation. Remettez toujours en place le carter du Serveur lame avant d'installer le Serveur lame. Wichtig: Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer.
Hinweis 1 VORSICHT Elektrische Spannungen von Netz-, Telefon- und Datenübertragungsleitungen sind gefährlich. Aus Sicherheitsgründen: v Bei Gewitter an diesem Gerät keine Kabel anschließen oder lösen. Ferner keine Installations-, Wartungs- oder Rekonfigurationsarbeiten durchführen. v Gerät nur an eine Schutzkontaktsteckdose mit ordnungsgemäß geerdetem Schutzkontakt anschließen. v Alle angeschlossenen Geräte ebenfalls an Schutzkontaktsteckdosen mit ordnungsgemäß geerdetem Schutzkontakt anschließen.
Hinweis 2 ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller. Die Batterie enthält Lithium und kann bei unsachgemäßer Verwendung, Handhabung oder Entsorgung explodieren. Die Batterie nicht: v mit Wasser in Berührung bringen. v über 100 C erhitzen. v reparieren oder zerlegen.
Hinweis 4 ≥18 kg ≥32 kg ≥55 kg ACHTUNG: Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten. Hinweis 5 ACHTUNG: Mit dem Betriebsspannungsschalter an der Vorderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung für den Server nicht unterbrochen. Der Server könnte auch mehr als ein Netzkabel aufweisen.
Hinweis 20 ACHTUNG: Um Verletzungen zu vermeiden, entfernen Sie vor dem Anheben der Einheit zur Verringerung des Gewichts alle Blades. Hinweis 21 ACHTUNG: Wenn das Blade an eine Stromquelle angeschlossen ist, besteht die Gefahr eines Stromschlags. Bringen Sie die Abdeckung der Blades immer an, bevor Sie sie installieren. Importante: Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero.
Avviso 1 PERICOLO La corrente elettrica circolante nei cavi di alimentazione, del telefono e di segnale è pericolosa. Per evitare il pericolo di scosse elettriche: v Non collegare o scollegare i cavi, non effettuare l'installazione, la manutenzione o la riconfigurazione di questo prodotto durante i temporali. v Collegare tutti i cavi di alimentazione ad una presa elettrica correttamente cablata e munita di terra di sicurezza.
Avviso 2 ATTENZIONE: Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore. La batteria contiene litio e può esplodere se utilizzata, maneggiata o smaltita impropriamente.
Avviso 4 ≥18 kg ≥32 kg ≥55 kg ATTENZIONE: Durante il sollevamento della macchina seguire delle norme di sicurezza. Avviso 5 ATTENZIONE: Il pulsante del controllo dell'alimentazione situato sull'unità e l'interruttore di alimentazione posto sull'alimentatore non disattiva la corrente elettrica fornita all'unità. L'unità potrebbe disporre di più di un cavo di alimentazione.
Avviso 20 ATTENZIONE: Per evitare incidenti, prima di sollevare l’unità, rimuovere tutte le lame in modo da ridurre il peso. Avviso 21 ATTENZIONE: Quando la lama è collegata alla sorgente elettrica è presente una tensione pericolosa. Sostituire sempre il coperchio della lama prima di installarla. Appendix B.
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Importante: Todas las declaraciones de precauciín de esta IBM documentation empiezan con un número. Dicho número se emplea para establecer una referencia cruzada de una declaraciín de precauciín o peligro en inglés con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciín. Por ejemplo, si una declaraciín de peligro empieza con el número 1, las traducciones de esta declaraciín de precauciín aparecen en esta secciín bajo Declaraciín 1.
Declaración 1 PELIGRO La corriente eléctrica de los cables telefínicos, de alimentaciín y de comunicaciones es perjudicial. Para evitar una descarga eléctrica: v No conecte ni desconecte ningún cable ni realice las operaciones de instalaciín, mantenimiento o reconfiguraciín de este producto durante una tormenta. v Conecte cada cable de alimentaciín a una toma de alimentaciín eléctrica con conexiín a tierra y cableado correctos.
Declaración 2 PRECAUCIÓN: Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante. Si el sistema tiene un mídulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de mídulo, que ha de estar creado por el mismo fabricante. La batería contiene litio y puede explotar si el usuario no la utiliza ni la maneja de forma adecuada o si no se desprende de la misma como corresponde.
Declaración 4 ≥18 kg ≥32 kg ≥55 kg PRECAUCIÓN: Tome medidas de seguridad al levantar el producto. Declaración 5 PRECAUCIÓN: El botín de control de alimentaciín del dispositivo y el interruptor de alimentaciín de la fuente de alimentaciín no apagan la corriente eléctrica suministrada al dispositivo. Es posible también que el dispositivo tenga más de un cable de alimentaciín.
Declaración 20 PRECAUCIÓN: Para prevenir ferimentos pessoais, antes de levantar a unidade retire todas as låminas para diminuir o peso. Declaración 21 PRECAUCIÓN: Existe energia perigosa quando a låmina está ligada à fonte de alimentação. Substitua sempre a cobertura da låmina antes de instalar a mesma. Appendix B.
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Appendix C. Notices This information was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used.
Adobe and PostScript are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Cell Broadband Engine is a trademark of Sony Computer Entertainment, Inc., in the United States, other countries, or both and is used under license therefrom. Intel, Intel Xeon, Itanium, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
Some software might differ from its retail version (if available) and might not include user manuals or all program functionality. Electronic emission notices Federal Communications Commission (FCC) statement Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022. The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment. Attention: This is a Class A product.
Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter's Laboratories (UL) and certified by the Canadian Standards Association (CSA).
IBM power cord part number 136 Used in these countries and regions 39M5294 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel Islands, China (Hong Kong S.A.R.
Index A electrical input 5, 6, 7 electronic emission Class A notice 133 environment 5, 6, 7 Ethernet controller, configuring 24 Ethernet switch module 24 expansion enclosure problems 69 ac power LED 16 acoustic attenuation module about 40 installing 40 removing 41 acoustical noise emissions 5, 6, 7 activity LED diskette drive 13 optical drive 13 assistance, getting 85 F FCC Class A notice 133 features, BladeCenter unit firmware, updating 22 5 B blade server communication redundancy 24 configuring 24 Et
LEDs (continued) location blade server 17 BladeCenter 17 optical drive activity 13 over-temp 17 power-on system LED panel 17 rear view 14 system error blade server 17 system LED panel 17 system LED panel 17 Light Path Diagnostics feature 29 Light Path Diagnostics table 71 R M rack, installing BladeCenter in removing blade 45 module 38 major components 8 management module 33 configuring 23 module blower 36 I/O 34 installing 37 management 33 power 36 removing 38 switch 34 size 6, 7 software service and s
web site publication ordering 85 support 85 support line, telephone numbers Web site 1 compatible options 32 weight 5, 6, 7 World Wide Web 1 86 Index 139
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Part Number: 94Y7080 Printed in USA (1P) P/N: 94Y7080
