User's Manual

•eSupportwillshowboththeCTOandCMVmachinetypemodels(Example:1829-CTOand1829-W15
willbefoundontheeSupportsite.)
•TheHMMwillhavethe4-digitMTand3-digitCTOmodelonly(Example:1829-CTO).Again,CMVsare
custommodelsandarenotfoundintheHMM.
GeneralAnnounceVariant(GAV)
Thisisastandardmodel(xedconguration).GAVsareannouncedandofferedtoallcustomers.TheMTM
portionofthemachinelabelisa4-digitMTand3-digitmodel,wheremodel=a“xedpartnumber”,not
“CTO”(Example:1829-F1U).Also,PEW,eSupport,andtheHMMwilllisttheseproductsunderthesame
xedmodelnumber.
FRUidenticationforCTO,CMV,andGAVproducts
TherearethreeinformationresourcestoidentifywhichFRUsareusedtosupportCTO,CMV,andGAV
products.ThesesourcesarePEW,eSupport,andtheHMM.
UsingPEW
•PEWistheprimarysourceforidentifyingFRUpartnumbersandFRUdescriptionsforthekeycommodities
forCTO,CMVandGAVproductsataMT-serialnumberlevel.Anexampleofkeycommoditiesarehard
diskdrives,systemboards,microprocessors,LiquidCrystalDisplays(LCDs),andmemory.
•Remember,allCTOandCMVproductsareloadedinPEWunderthe4-digitMTand3-digitmodel,where
model=“CTO”(Example:1829-CTO).GAVsareloadedinPEWunderthe4-digitMTand3-digitmodel,
wheremodel=a“xedpartnumber”,not“CTO”(Example:1829-F1U).
•PEWcanbeaccessedatthefollowingWebsite:
http://www.lenovo.com/support/site.wss/document.do?lndocid=LOOK-WARNTY
SelectWarrantylookup.InputtheMTandtheSerialnumberandthelistofkeycommoditieswillbe
returnedinthePEWrecordunderCOMPONENTINFORMATION.
UsingeSupport
ForKeyCommodities(Examples-harddiskdrive,systemboard,microprocessor,LCD,andmemory)
•eSupportcanbeusedtoviewthelistofkeycommoditiesbuiltinaparticularmachineserial(thisisthe
samerecordfoundinPEW).
•eSupportcanbeaccessedatthefollowingWebsite:
http://www.lenovo.com/support
•Toviewthekeycommodities,clickonPARTSINFORMATION,thenPARTSLOOKUP .Typeinthemodel
typeandserialnumber.ThekeycommoditieswillbereturnedintheeSupportrecordunderPARTS
SHIPPEDWITHYOURSYSTEM.
FortheRemainingFRUs(thecompletelistofFRUsattheMTModellevel)
•eSupportcanbeusedtoviewthecompletelistofFRUsforamachinetypeandmodel.
•ToviewthecompletelistofFRUs,typeinthemachinetypeandmodel(Example:1829-CTO)under
QUICKPATH.Under“ViewbyDocumentType”selectPARTSINFORMATION.Under“FilterbyCategory”
selectSERVICEPARTS.Under“PartsInformationbyDate”selectSYSTEMSERVICEPARTS.Thelistof
servicepartsbydescription,withapplicablemachinetypemodelandFRUwillbedisplayed.
UsingtheHMM
ForKeyCommodities(Examples-harddiskdrive,systemboard,microprocessor,LCD,andmemory)
UsetheHMMasaback-uptoPEWandeSupporttoviewthecompletelistofFRUsattheMTModellevel.
Chapter2.Importantserviceinformation25