Hardware Maintenance Service for Service Level A Machine Types 2140 and 2142 and IBM Monitors 2142 2140
Hardware Maintenance Service for Service Level A Machine Types 2140 and 2142 and IBM Monitors 2142 2140
Second Edition (January 1998) The following paragraph does not apply to any state or country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Contents Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Voltage Supply Switch Settings . . . . . . . . . . . . . . . . . . Positionnement du sélecteur de tension . . . . . . . . . . . . . Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . Safety Notices (Multi-Lingual Translations) . . . . . . . . . . . . Laser Compliance Statement . . . . . . . . . . . . . . . . . . . . . Federal Communications Commission (FCC) Notice . . . . . . .
Check Procedures . . . . . . . . . . . . . . . . . . Start . . . . . . . . . . . . . . . . . . . . . . . . . . Index of Symptoms, Messages, Error Codes, or Beeps Power Supply . . . . . . . . . . . . . . . . . . . . . Memory . . . . . . . . . . . . . . . . . . . . . . . . Keyboard . . . . . . . . . . . . . . . . . . . . . . . Mouse . . . . . . . . . . . . . . . . . . . . . . . . . Diagnostics and Utilities Device Presence Test . . . Media Console Drive Devices . . . . . . . . . . . .
Pentium MMX Processor Speed—Type A-1 . . System Board Layout—Type A-2 . . . . . . . . . System Board Locations—Type A-2 . . . . . . Processor Bus Factor—Type A-2 . . . . . . . . Factory-Installed Modem Card . . . . . . . . . . . Hard Disk Drive Jumper Settings . . . . . . . . . . CD/DVD-ROM Drive Jumper Settings . . . . . . . Zip Drive . . . . . . . . . . . . . . . . . . . . . . Detachable Monitor I/O Signal Cable Connector Test Media Console Cable . . . . . . . . . . . . . . . .
vi
Notices References in this publication to IBM products, programs, or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not intended to state or imply that only IBM’s product, program, or service may be used.
Positionnement du sélecteur de tension Votre Aptiva IBM peut comporter des sélecteurs de tension qui doivent être positionnés correctement en fonction de la tension adéquate. Si votre écran ou votre unité centrale sont équipés d’un sélecteur de tension, vérifiez-en le positionnement en procédant de la manière suivante : 1.
Safety Information The construction of the IBM Aptiva Personal Computer provides extra protection against the risk of electrical shock. This computer has a power cord with a three-prong plug that is required to ground metal parts. It is the responsibility of the person installing the computer to connect it to a properly grounded electrical outlet. Seek professional assistance before using an adapter or extension cord; these devices could interrupt the grounding circuit.
Safety Notices (Multi-Lingual Translations) The safety notices in this section are provided in the following languages: English Brazilian/Portuguese Chinese French German Hungarian Italian Russian Slovakian Spanish x
Safety Notice 1 Before removing any FRU, power-off the computer, unplug all power cords from electrical outlets, then disconnect any interconnecting cables. Antes de remover qualquer unidade substituível no local (Field Replaceable Unit - FRU), desligue o computador, retire todos os cabos de alimentação das respectivas tomadas eléctricas, remremova a pilha (se instalada) e, em seguida, desconecte todos os cabos de interligação.
Safety Notice 2 The lithium battery can cause a fire, explosion, or severe burn. Do not recharge it, remove its polarized connector, disassemble it, heat it above 100°C (212°F), incinerate it, or expose its cell contents to water. Dispose of the battery as required by local ordinances or regulations. Use only the battery in the appropriate parts listing. Use of an incorrect battery can result in ignition or explosion of the battery.
Safety Notice 2 Continued La batteria di supporto e una batteria al litio e puo incendiarsi, esplodere o procurare gravi ustioni. Evitare di ricaricarla, smontarne il connettore polarizzato, smontarla, riscaldarla ad una temperatura superiore ai 100 gradi centigradi, incendiarla o gettarla in acqua. Smaltirla secondo la normativa in vigore (DPR 915/82, successive disposizioni e disposizioni locali). L'impiego di una batteria non adatta potrebbe determinare l'incendio o l'esplosione della batteria stessa.
Laser Compliance Statement Some IBM Personal Computer models are equipped from the factory with a CD-ROM drive. CD-ROM drives are also sold separately as options. The CD-ROM drive is a laser product. The CD-ROM drive is certified in the U.S. to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products.
El uso de controles o ajustes o la ejecución de procedimientos distintos de los aquí especificados puede provocar la exposición a radiaciones peligrosas. Opening the CD-ROM drive could result in exposure to hazardous laser radiation. There are no serviceable parts inside the CD-ROM drive. Do not open. Some CD-ROM drives contain an embedded Class 3A or Class 3B laser diode. Note the following. DANGER: Laser radiation when open.
Radiación láser al abrir. No mire fijamente ni examine con instrumental óptico el haz de luz. Evite la exposición directa al haz.
Federal Communications Commission (FCC) Notice IBM Aptiva Type 2140, 2142 Federal Communications Commission (FCC) Statement Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Canadian Department of Communications Compliance Statement This equipment does not exceed Class B limits per radio noise emissions for digital apparatus, set out in the Radio Interference Regulation of the Canadian Department of Communications.
Attention Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. Étiquette d'homologation du ministère des Communications du Canada AVIS : L'étiquette du ministère des Communications du Canada identifie le matériel homologué. Cette étiquette certifie que le matériel est conforme à certaines normes de protection, d'exploitation et de sécurité des réseaux de télécommunications.
Load Number (LN): The load number (LN) assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop which is used by the device, to prevent overloading. The termination on a loop may consist of any combination of devices subject only to the requirement that the total of the load of all the devices does not exceed 100. The load number of the built-in modem is 10.
Trademarks The following terms are trademarks or service marks of IBM Corporation in the United States and other countries. Aptiva AT HelpCenter IBM Operating System/2 OS/2 Personal System/2 PS/1 PS/2 Rapid Resume ScrollPoint SurePath Intel and Pentium are trademarks or registered trademarks of Intel Corporation. Windows and the Windows NT logo are trademarks or registered trademarks of Microsoft Corporation.
xxii
Preface This manual is intended to be used as a stand-alone document to service this product. It is divided into the following chapters: “General Information” contains a brief description of this manual. “Check Procedures” provides step-by-step instructions that aid in locating the failing Field Replaceable Unit (FRU). “Diagnostic Aids” explains the diagnostic aids that are available for troubleshooting problems on the system unit. “Repair Information” contains the procedures for removing FRUs.
xxiv
General Information Chapter Description . . . . . . . . . . . . . Diagnostic Information . . . . . . . . . . Diagnostic Aids . . . . . . . . . . . . . Repair Information . . . . . . . . . . . . Parts/Test Point Locations . . . . . . . Safety Inspection Guide . . . . . . . . . Parts Catalog . . . . . . . . . . . . . . Part Number Index . . . . . . . . . . . Appendix: Model Configurations and FRU Product Description . . . . . . . . . . . . . Hardware Interfaces . . . . . . . . . . . .
Chapter Description This chapter contains general information about the contents of this manual, product descriptions, and other information useful when servicing the product. Diagnostic Information The diagnostic information contains the check procedures you use to diagnose and isolate product failures. Diagnostic information consists of: Start: This is the starting point for any diagnostic action.
Using the Check Procedures Failing Parts or Assemblies: The check procedures generally help you trace a problem to one part or assembly. The last step of the specific check procedure you are using indicates that a part or assembly is failing. You should inspect the part or assembly before you decide to replace it. It might be loose, dirty, or in need of a small repair. The check procedures might lead you to two, or even three, possible failing parts or assemblies.
Noncritical malfunctions cause incorrect results that might not be apparent to the user. An example of a noncritical error is a memory module failure. If a noncritical error occurs, an error code is displayed, and the testing is stopped. Testing can be continued on a noncritical error by pressing the Esc key. After a successful POST (one in which no critical errors were detected, and no beep generated), The system attempts to load an operating system.
Appendix: Model Configurations and FRU Part Numbers This appendix contains tables, listed by country, of models and FRU part numbers. Refer to this when ordering FRUs or to determine the part number of the system board or DIMM installed in the machine you are servicing.
Product Description This manual contains service information for the Service Level A (SL-A) model of the IBM Aptiva Personal Computer, worldwide. The Machine Type 2140 and Machine Type 2142 are minitower systems containing slots for six adapter cards and bays for six input/output devices (drives) The Machine Type 2142 comes with the Media Console which contains the diskette drive, CD/DVD-ROM drive, Zip drive (model dependent), keyboard and mouse ports, and operator controls.
– 8 MB, 16 MB, 32 MB, 64 MB or 128 MB DIMM modules. – 60 ns Gold SDRAM Maximum system board memory is 384 MB. See Appendix B, “Model/Monitor Configurations and FRU Part Numbers” on page B-1 for memory configuration. Refer to “System Memory” on page 1-27. Ports: parallel, serial, mouse, keyboard, USB(two), video, MIDI/Joystick, audio out/in/mic.
The Type A-2 system board supports Pentium following features: II processors and has the 512 KB internal cache memory. Cache is not upgradeable. ATI- Rage Pro video and 3-D Accelerator with 2 MB SGRAM video memory, upgradeable to 4 MB with a 2 MB SODIMM SGRAM upgrade module. Three, 168-pin Gold DIMM memory module sockets support these memory modules: – 8 MB, 16 MB, 32 MB, 64 MB, or 128 MB DIMM modules. – 60 ns Gold SDRAM Maximum system board memory is 384 MB.
One of the following processors can be installed on the Type A-2 system board: Pentium Pentium Pentium Pentium II-233 II-266 II-300 II-333 MHz MHz MHz MHz Power Supplies (with Power Management Features) The power supply is a 200-W switchable high/low voltage power supply with a variable fan speed and a connector for a detachable grounded 3-wire power cord. The power cable has four DASD connectors: one mini power connector and three standard 4-pin connectors.
One pair of external subwoofers (on some models). Joystick (on some models). Hard Disk Drive The hard disk drive is a 3.5-in. slimline IDE AT drive with “look-ahead” cache memory and a maximum of 14 ms average access time. Access time varies by the hard disk drive and the hard disk drive manufacturer. Monitors MM55 (Type 2116) – 15 inch FST CRT with a viewable image size of 13.6 inches (347 mm) with a 0.28mm dot pitch. – Integrated speakers (not powered, requires system amplifier).
- All audio function dependent on system unit. – – – – – External headphone, microphone, and USB connectors. 2.1 meter interface cable. Power management (system dependent). Connector for detachable grounded 3-wire power cord. Auto-sensing power supply 88-264 VAC 50/60Hz. Keyboard Aptiva EZ button keyboard with 1.8-m (6-foot) cable Mouse ScrollPoint mouse with 1.
Hardware Interfaces The following peripheral interfaces for adapters, options, and drives are supported in the system unit. Table 1-1. Hardware Interfaces Item Interface Hard disk drives IDE local bus interface (American National Standards Institute–ANSI) Input/output (I/O) adapter cards Adapters that are IBM AT-ISA compatible and operate at 8 MHz. PCI local bus adapter cards and Plug and Play adapter cards are supported.
Refresh Rates and Monitor Frequencies This section provides the refresh rates and monitor frequencies for Type A-1 and Type A-2 system boards. Refresh Rates and Monitor Frequencies—Type A-1 The following table lists the maximum vertical refresh rates for the Type A-1 system board, which contains a Trident 9750 video chip with 2 MB video memory Table 1-2.
Power-On Password, CMOS Reset A power-on password denies access to the system by an unauthorized user when the system is powered on. When a power-on password is active, the password prompt appears on the screen each time the system is powered on. The system unit starts after the proper password is entered. In some cases, you might be required to service a system with an active and unknown power-on password.
any Power Management settings. See “Power Management” on page 1-21.) Notes: 1. To reinstall the password, the user must enter a password in the Setup Utility. 2. Disabling the power on password reconfigures the system. Run the Setup Utility to clear any 16X errors. 3. To determine if the machine you are servicing has the Power Management feature enabled, run the Setup Utility and check to see if Power Management is enabled (Suspend Timer not off and APM Connection Enabled).
Amplifier Card BIOS Type 2140, 2142 computers come with either a Tier 1 or Tier 2 amplifier card. Tier 1 amplifier card has one speaker output jack Tier 2 amplifier card has two output jacks; one for the speakers and one for the sub woofer. When replacing a system board, the BIOS setting on the new system board must match the amplifier card that is installed in the computer. New A-1 and A-2 system boards for Type 2140, 2142 are coded for the Tier 1 amplifier card.
f. At the dash “-” prompt, Type d fffa:0 , then press the Enter key. g. The right side of the screen will display the Serial Number (23AXXXX), Tier audio card, TIERx_AUDIO, and system model number (214X). h. The “x” in the TIERx_AUDIO denotes the Tier card the computer is set to use. 3. If the amplifier card installed matches the type listed in step 2, no action is required. 4.
Setup Utility The Setup Utility lets you view and change important information about the computer and its hardware. Using the Setup Utility You might need to use the Setup Utility in the following situations: If you add or replace a hardware option (such as a diskette drive, hard disk drive, or memory module), and you want to verify or make a change. To verify a change after removing a hardware option. If you get an error code and message.
The Setup Utility screens display the type of information shown here. The actual screens on the computer might look slightly different, but they operate the same way. Here are the keys you use to move through and make changes to the Setup Utility screens. Keys Function ↑ ↓ Use these arrow keys to highlight an option. Use these arrow keys to make a selection and change an option. ← → F1 Help. Press this key if you want more information about an option or using the screen. F2 General Help.
IBM SurePath Setup Utility -------------------------Main Menu -----------------------Select a Menu: System Information Video Information Audio Information Disk Drives Input/Output Ports Power Management Plug and Play Startup Options Model Information Date and Time Advanced Options Figure 1-1. Setup Utility Screen Making Changes with the Setup Utility You can change only some of the information that appears on the Setup Utility screen.
If you add or change a drive, you must select the correct drive type on this screen. If you are adding a hard disk or CD/DVD-ROM to the computer, see “System Board Layout—Type A-1” on page 5-2 and “System Board Layout—Type A-2” on page 5-5. If both a CD/DVD-ROM drive and a hard disk drive are installed, the jumpers on the hard disk drive must be set to master for the hard drive to appear as Drive 3 on the Setup Utility screen. The CD/DVD-ROM must be set as the slave device.
Power Management can: Put the computer in a Suspend mode to conserve energy when you have not used the mouse, keyboard, or hard disk for an amount of time you select. Automatically Resume the computer when the phone rings so that the computer can receive a fax or take a message. Automatically power-on and power-off the computer when using Home Director.
Startup Options: This screen provides information about the computer power-on (startup) sequence. When you power the computer on, it looks for the operating system files. Use the Startup Sequence option to tell the computer where to look for these files. The computer can search for these files on a diskette, an adapter card, a network, or a hard disk. The system’s startup sequence automatically looks for the operating system files on the hard disk if the files are not found on diskette.
Cache memory is special buffer storage that holds frequently used instructions and data, and works faster than main storage. With cache memory installed, the applications and programs run faster. You can disable cache memory to slow down the computer. ROM shadowing This feature provides memory boundary information. Memory options This feature provides standard and EDO feature information. PCI card options This feature allows you to enable or disable card bus mastering.
Table 1-4. Power Management Utility Normal Operation What Happens Explanation Delay before mouse works. This is normal for the Suspend feature of Power Management. It might take a few seconds. Computer wakes up when the phone rings. This is a normal feature of the - Wake Up When the Telephone Rings feature. This can be disabled in the Control Panel, Power Utility. Computer wakes up when you haven’t pushed the on/off button. This is a normal feature of Scheduler.
POST Error History The computer automatically keeps a history of the last three POST errors. You can access the POST Error History by pressing F9 when the IBM APTIVA logo appears. The POST Error History shows the last three error codes in a list, with the most recent error code added to the bottom of the list, as shown in Figure 1-2. Most recent error code is listed at bottom Figure 1-2.
System Memory Both Type A-1 and Type A-2 system boards support 168-Pin 60 ns, Gold, SDRAM, 64 bit Dual Inline Memory Module, (DIMM). Maximum memory supported by Type A-1 and Type A-2 system boards is 384 MB. DIMM Identification 168-pin memory DIMMs can usually be identified by the information on the chip modules. (for example, 2Mx64, 6 ns, EDO). To determine the DIMM capacity from the above example, divide 64 bits by 8 bytes and multiply that answer by 2M, hence, DIMM = 16 MB.
Specifications Size: Machine Type 2140 system unit – Width: 362 mm (14.25 in.) – Depth: 444 mm (17.50 in.) – Height: 127 mm (5.00 in.) Machine Type 2142 system unit – Width: 241 mm (9.50 in.) – Depth: 438 mm (17.25 in.) – Height: 432 mm (17.00 in.) Monitor – MM55 (Type 2116) - Width: 466 mm (18.3 in.) - Depth: 410 mm (16.1 in.) - Height: 390 mm (15.4 in.) with tilt/swivel stand – MM75 (Type 2128) - Width: 520 mm (20.5 in.) - Depth: 441 mm (17.4 in.) - Height: 423 mm (16.7 in.
Environment: Temperature, system unit and monitor – Power on: 10° to 35°C (50° to 95°F) – Power off: 10° to 40°C (50° to 104°F) Humidity, system unit and monitor – Power on: 8% to 80% – Power off: 8% to 80% Maximum altitude: 2134 m (7000 ft) Heat output: Machine Type 2140 system unit – Typical (as shipped): 170 Btu/hr – Maximum load: 700 Btu/hr Machine Type 2142 system unit – Typical (as shipped): 170 Btu/hr – Maximum load: 700 Btu/hr Monitors – MM55 (Type 2116): 310 Btu/hr (maximum) – MM75 (Type 2128): 340
Operating Requirements All machines have two power on switches: one on the system unit (Media Console for Type 2142) and one on the display. Some high voltage machines (180–259 V ac) might have a power cord from the display to the system unit and a non-switched appliance connector. MM55 (Type 2116) and MM75 (Type 2168) monitors have universal auto sensing power supplies.
Check Procedures Start . . . . . . . . . . . . . . . . . . . . . . . . . . Index of Symptoms, Messages, Error Codes, or Beeps Power Supply . . . . . . . . . . . . . . . . . . . . . Memory . . . . . . . . . . . . . . . . . . . . . . . . Keyboard . . . . . . . . . . . . . . . . . . . . . . . Mouse . . . . . . . . . . . . . . . . . . . . . . . . . Diagnostics and Utilities Device Presence Test . . . Media Console Drive Devices . . . . . . . . . . . . Factory-Installed Drive Devices . . . . . . . . . . . 33.
Start This is the entry point for all check procedures. The check procedures use failure symptoms, POST error codes, or beeps to help determine the failing field replaceable unit (FRU). Follow the suggested check procedures or use the Diagnostics and Utilities CD to determine the problem FRU. The Diagnostics and Utilities program comes on one CD supplied with this book. Use only this CD for all Type 2140 and Type 2142 IBM Aptiva Personal Computers.
POST Error Codes: A POST error code can occur in three ways: 1. Under the System Memory count at the upper-left corner of the screen. 2. After one or more beeps, followed by an error code and/or explanatory message. 3. As a sequence of beeps with no other messages or error codes displayed. Note: It might take a minute or more for the system to respond with error messages or beeps.
(continued) 001 (continued) – Power-off the system unit whenever removing or replacing FRUs. – Remove all adapter cards, except for the factory-installed modem adapter card and any IBM Aptiva factory-installed adapter cards. – Remove all telephone cables from the Modem. – Disconnect any drives except: 3.5-in. diskette drive Hard disk drive (some machines can have up to 3 hard disk drives plus a CD/DVD-ROM drive installed.) IBM Aptiva factory-installed devices (such as a CD/DVD-ROM drive).
002 (continued) 5. Press the ← key, if needed, to Disable the Suspend Timer 6. Press Esc to exit the Power Management menu. 7. Press Esc again to exit the screen. 8. Press Enter to save the changes and exit the Setup Utility. 9. Suspend Timer is now disabled. When service is complete, restore the Suspend Timer to its original setting. 1. 2. 3. 4. Power-on the system unit. Press F1 while the POST Configuration icon is displayed. In the Setup Utility, select Power Management and press Enter.
(continued) 007 – Go to “Index of Symptoms, Messages, Error Codes, or Beeps” on page 2-9. 008 (From step 006) – If not already inserted, place the Diagnostics and Utilities CD in the CD/DVD-ROM drive. – Power-off the system unit. – Power-on the system unit, and check for the following responses: 1. Readable instructions or Main Menu DID THE SYSTEM PRODUCE THE READABLE SCREEN? Yes No 009 – Go to “Index of Symptoms, Messages, Error Codes, or Beeps” on page 2-9.
010 (continued) DOES THE SYSTEM CONFIGURATION REPORT CORRECTLY IDENTIFY THE DEVICES INSTALLED IN THE SYSTEM UNIT? Yes No 011 – The System Configuration Report shows only those devices supported by the Diagnostics and Utilities CD and only factory-installed devices for the model you are servicing. – If a device is missing from the list and is not factory installed, refer to the service manual provided for that device.
(continued) 014 (continued) Check all adapter card cables and connectors for proper installation. Make sure all of the above are set correctly and show the correct voltages and continuity. Replace any defective cables or adapter cards. See “Power Supply” on page 2-34, “System Board Layout—Type A-1” on page 5-2, and “System Board Layout—Type A-2” on page 5-5. – Run the Easy Test Diagnostics again.
Index of Symptoms, Messages, Error Codes, or Beeps Table 2-1 on page 2-11 lists failure symptoms and possible causes. The most likely cause is listed first. Make sure you complete all items in the cause or “Action/FRU” column. When servicing a system, always begin with “Start” on page 2-2. This index can also be used to help you decide which FRUs to have available when servicing a system. If you are unable to correct the problem using this index, go to “Undetermined Problem” on page 2-56. Notes: 1.
If you observe: Go to: Symptoms that are not beeps or error codes Page 2-11 Beeps in any combination Page 2-25 Error codes displayed on the screen Page 2-27 2-10
Table 2-1 (Page 1 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU Note: To diagnose a problem, first find the symptom, message, error code, or beeps in left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause. Symptoms Address Exceeds the Size of Your Memory.
Table 2-1 (Page 2 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU Butterfly Cylinder Access Test Failed. Hard Disk Drive Test detected mismatch between the data read and the data stored on the drive. Hard Disk Drive Hard Disk Drive Cable System Board Cannot finish diagnostic test. “Diagnostics and Utilities Device Presence Test” on page 2-43. 3.5-in. diskette drive does not work.
Table 2-1 (Page 3 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU CD/DVD-ROM drive does not read data files and no error codes or messages are displayed. Check with a known good disc and correct level of software. CD/DVD-ROM drive Cannot read from Drive E. Retry loading CD message is displayed with disc loaded in CD/DVD-ROM drive. Sound adapter card works properly.
Table 2-1 (Page 4 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU Diskette drive indicator LED remains on or does not light when drive is active. Diskette drive connection/cable Diskette drive System board Disk Error Encountered Opening Output File Press Any Key To Continue. Hard Disk Drive System Board DMA #X Failed Main Components Test detected an error while testing the DMA controller.
Table 2-1 (Page 5 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU General Function Failed. Remove one adapter at a time until the symptom goes away. Any Adapter System Board Hard disk or power-on indicator LED does not light but machine functions normally otherwise.
Table 2-1 (Page 6 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU Invalid Format - Bad Track error message appears when trying to format a known-good diskette. Diskette drive connection/cable Diskette drive System board Incorrect memory size shown or repeated during POST. “Memory” on page 2-37. Invalid Time Clock/DOS time mismatch. Back-up clock and DOS time of day settings do not match.
Table 2-1 (Page 7 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU Linear Cylinder Access Test Failed. Hard disk drive error. Hard Disk Drive Hard Disk Drive Cable System Board Logic Function Failed. CPU Logic test error. Processor System Board Loopback Error COM Port Test or Parallel Port error. A wrap plug must be installed to successfully complete these tests.
Table 2-1 (Page 8 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU Monitor problem not listed above (including blank or illegible monitor). “Monitor” on page 2-53 System board No beep during POST. Normal condition. There are no beeps during POST. Any beep indicates an error.
Table 2-1 (Page 9 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU Parallel port or serial port failure (system board port). “Diagnostics and Utilities Device Presence Test” on page 2-43. Test using a wrap plug while running Diagnostics and Utilities. Cable/connections System board Pass (N): ** Errors ** Drive (X) Failed. Diskette drive read/write test error.
Table 2-1 (Page 10 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU System fan does not run when the power supply fan runs. With power-on, check the system fan connector J1 on Type A-1 system board and connector J16 on Type A-2 system board for +12 V dc. Processor fan System board Processor speed seems slower. “Memory” on page 2-37.
Table 2-1 (Page 11 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU RAM Memory Error in Block n. Bad bits n. Memory error. Memory Module System Board RAM Test Failed. Memory error. Memory Module System Board Read error on cylinder n. Hard disk drive format error. Hard Disk Drive System Board Read Errors Diskette drive read error.
Table 2-1 (Page 12 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU Some or all keys on keyboard do not work. “Keyboard” on page 2-39. Serial or parallel port device failure (adapter port). “Factory-Installed Drive Devices” on page 2-47 Keyboard Keyboard connection/cable Media Console (Type 2142) System Board Test using a wrap plug while running Diagnostics and Utilities.
Table 2-1 (Page 13 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU The Address Exceeds The Size Of Your Memory. An invalid memory address was entered. The Diagnostics Tests display this message during the Locate Bad Chips option under the interact menu if an invalid memory address was entered at the "Enter Memory Address Of Bad Chip" prompt.
Table 2-1 (Page 14 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU You Cannot Delete the Motherboard. "Remove Board" option was selected. The Diagnostics Tests display this message during the Locate Bad Chips option. Make the correct selection. Memory Module System Board Processor Any other problem. “Undetermined Problem” on page 2-56.
Table 2-1 (Page 15 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU Beeps Note: The system has an error if you hear any beeps before POST is completed. Important In the following Beep Code Index, the numbers indicate the sequence and number of beeps. For example, a “2-3-2” beep code symptom (a burst of two beeps, three beeps, then a burst of two beeps) indicates a memory module problem.
Table 2-1 (Page 16 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU 2-1-X The first 64 KB of RAM failed. “Memory” on page 2-37. System Board 2-2-2 Display adapter, if installed. System Board 2-2-X The first 64 KB of RAM failed. “Memory” on page 2-37. System Board 2-3-X “Memory” on page 2-37. System Board 2-4-X Run the Setup Utility. “Memory” on page 2-37. System Board 3-1-X DMA register failed.
Table 2-1 (Page 17 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU Error Codes 107 - System board, processor update error. (A-2 system board only) Flash BIOS System Board 10X - System board error or continuous beep. System Board 110 - System board parity error. “Memory” on page 2-37. DIMMs System Board 111 - I/O channel parity error. “Memory” on page 2-37.
Table 2-1 (Page 18 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU 162 - CMOS RAM error. CMOS clock/battery (if less than 2.8 V dc) Run the Setup Utility; see “POST Error Codes” on page 2-3. System Board 163 - Real-time clock error. Set date and time. Run the Setup Utility; see “POST Error Codes” on page 2-3. CMOS clock/battery (if less than 2.8 V dc) System Board 164 - Memory size error.
Table 2-1 (Page 19 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU 602 - Invalid diskette boot record. Diskette media Diskette connection/cable Diskette drive 662 - Diskette drive configuration error. “Factory-Installed Drive Devices” on page 2-47. Diskette drive connection/cable Diskette drive Power supply System Board 6XX - Other configuration errors. “Factory-Installed Drive Devices” on page 2-47.
Table 2-1 (Page 20 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU 11XX - Serial port test errors not listed above. Test using a wrap plug while running Diagnostics and Utilities. “Diagnostics and Utilities Device Presence Test” on page 2-43. Serial adapter card, if installed System Board On the system board: Hard disk drive connection/cable/jumpers.
Table 2-1 (Page 21 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU 1801 - PCI Error (ROM not available). A PCI adapter card has requested memory resources that are not available. 1. Choose ISA Legacy Resources from the Setup Utility main menu, and make sure the memory resources settings for ISA legacy adapter cards are correct. If the memory resources settings are not correct, change the settings. 2.
Table 2-1 (Page 22 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU 1804 - PCI Error (memory below 1 MB not available). A PCI adapter card has requested a memory address that is not available. 1. Choose ISA Legacy Resources from the Setup Utility main menu, and make sure the memory resources settings for ISA legacy adapter cards are correct. If the settings are not correct, change the settings. 2.
Table 2-1 (Page 23 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps Symptoms, Messages, Error Codes, or Beeps Action/FRU 5886 - Pointing device attached to Media Console Check Pointing device cable Pointing device 5962 - CD/DVD-ROM configuration error (sound adapter card driver works correctly). “Factory-Installed Drive Devices” on page 2-47 86XX - Pointing device error or mouse does not work. “Mouse” on page 2-42.
Power Supply 001 – – – – Check all drive and power supply connections for proper installation. Power-off the system unit. Check the power cord for continuity. Replace if necessary. Check for the correct line voltage from the power outlet, and verify that the voltage selector switch (if present) is set for the correct voltage. – Power-on the system unit. DOES THE POWER SUPPLY FAN RUN? Yes No 002 – Go to Step 004. 003 – Go to Step 009 on page 2-36.
+5 Vdc +12 Vdc +5 Vdc +5 Vdc Aux -5 Vdc PWR Good GND GND GND +5 Vdc GND GND ON/OFF +5 Vdc -12 Vdc GND GND +3.3 Vdc 1 +3.3 Vdc +3.3 Vdc 11 20 10 Figure 2-1. System Board Power Supply Connectors (Bottom View) 5 V dc 12 V dc 4 1 Figure 2-2. Hard Drive or CD/DVD-ROM End of Power Cable 1 5 V dc 4 12 V dc Figure 2-3. 3.5-In.
(continued) 006 (continued) ARE THE VOLTAGES CORRECT AND DOES THE FAN RUN? Yes No 007 Replace the power supply. 008 – The power supply is working normally. (If you suspect the on/off switch cable assembly, see Step 009.) If the fan continues to run when all connectors are plugged back in, go to “Undetermined Problem” on page 2-56. If the fan stops running when a drive connector is plugged back in, go to “Factory-Installed Drive Devices” on page 2-47.
Memory Note: SDRAM DIMM memory for Type 2140 and Type 2142 is automatically detected and configured. If memory is added, the system will use the added memory. However, if memory is removed or a DIMM becomes defective a POST error 164 might occur. Maximum system memory for Type 2140 and Type 2142 is 384 MB. 001 – Insert the Diagnostics and Utilities CD into the CD/DVD-ROM Drive. – Power-off the system unit. – Ensure all DIMMs are seated correctly. – Power-on the system unit.
(continued) 006 (continued) (From step 003) – Follow the screen instructions to run the Memory tests. DID THE MEMORY TESTS COMPLETE WITHOUT AN ERROR? Yes No 007 – Replace each DIMM, one at a time, with a known-good DIMM of the same size and type. – If the problem goes away, the last DIMM replaced is defective. If all DIMMs have been replaced and the problem remains, replace the system board. 008 – The system memory is now functioning correctly.
Keyboard 001 A failing mouse can show up as a keyboard failure. – Power-off the system unit. – (Type 2140) Disconnect the mouse from the system unit. – (Type 2142) Disconnect the mouse from the Media Console. – Power-on the system unit. DID THE SYMPTOM REMAIN? Yes No 002 Replace the failing mouse. 003 – Power-off the system unit and wait 10 seconds. – Reinstall the mouse. – Ensure the keyboard cable is fully inserted into the system unit (Type 2140) or Media Console (Type 2142).
(continued) 005 (continued) DID THE SYMPTOM CHANGE? Yes No 006 Go to Step 008. 007 – Check the Media Console cable for continuity. See “Media Console Cable” on page 5-16 for pin locations. – Depending on service procedures, replace the keyboard, Media Console host card, Media Console client card, Media Console cable, or Media Console. – If the symptom remains, replace the system board. 008 – Power-off the system unit.
008 (continued) ARE THE VOLTAGES CORRECT? Yes No 009 Replace the system board. 010 Replace the keyboard. If the symptom remains, replace the system board.
Mouse Note: A sticking keybutton can cause the mouse to operate incorrectly. If you suspect this, go to “Keyboard” on page 2-39. 001 – Check the mouse connection and reseat the cable in the correct plug. – Insert the Diagnostics and Utilities CD into the CD/DVD-ROM drive. – Power-off the system unit. – Make sure the mouse ball turns freely. – Power-on the system unit. – Make a note of any error messages, then press Esc. – Select Advanced Diagnostics from the Main Menu.
Diagnostics and Utilities Device Presence Test 001 DO ANY MESSAGES, ERROR CODES, BEEPS, OR SYMPTOMS APPEAR? Yes No 002 Go to Step 004. 003 Go to “Index of Symptoms, Messages, Error Codes, or Beeps” on page 2-9. If directed here from the Index, go to Step 006. 004 (From step 002) – Insert the Diagnostics and Utilities CD into the CD/DVD-ROM drive. – Power-off the system unit. – Power-on the system unit, and check for the following responses: 1.
(continued) 006 (continued) DOES THE HARDWARE CONFIGURATION REPORT CORRECTLY IDENTIFY THE DEVICES INSTALLED IN THE SYSTEM UNIT? Yes No 007 – The System Configuration Report shows only those devices supported by the Diagnostics and Utilities CD and only factory-installed devices for the model you are servicing. – If a device is missing from the list and is not factory installed, refer to the service manual provided for that device.
Layout—Type A-1” on page 5-2, and “System Board Layout—Type A-2” on page 5-5. – Run the Easy Test Diagnostics test again. – If an error or other symptom is displayed, go to “Index of Symptoms, Messages, Error Codes, or Beeps” on page 2-9. – If no error can be detected or the symptom is intermittent, go to “Undetermined Problem” on page 2-56.
Media Console Drive Devices Problems with the 3.5-in. diskette Drive, the CD/DVD-ROM drive, keyboard, mouse, the On/Off switch, or the hard disk drive LED might be caused by the Media Console. Multiple error codes can also be the result of a loose Media Console cable or defective host or client cards. If the system unit powers up with some or all of the following POST error codes, the Media Console might be at fault.
Factory-Installed Drive Devices Use this check procedure to test any factory-installed drives. Attention: The customer might have customized settings in the Setup Utility (other than default settings) on the computer you are servicing. Running the Setup Utility might alter those settings. Note the current settings and verify that the customer settings are in place when service is complete.
(continued) A-1 system board, and J25 on the Type A-2 system board. 2. Check the hard disk drive jumper settings (see “Parts/Test Point Locations” on page 5-1). 3. Check the voltages to the disk drive power connectors with the power on (see “Power Supply” on page 2-34). 4. Try to correct the drive setting in the 3 (SETUP) option in the Setup Utility. 5. Review the IDE Drive Info under Hardware Info in the Setup Utility. 6. Restart the system and check the Setup Utility. 7.
Zip Drive The factory installed Zip drive operates in the same manner as a hard drive. The Zip drive, in the Setup Utility, will display as a hard disk drive with a capacity of 100 MB. The Zip drive is jumpered as Master. See “Zip Drive” on page 5-14 for jumper settings. The following drive initialization information must be entered in the CMOS only when configuring the Zip drive as the boot drive.
33.6 Kbps and 56 Kbps DSVD Modem Adapters Note: The factory-installed modem is a DSVD (Digital Simultaneous Voice and Data) modem with cables for modem to audio and modem ring detect. 001 – Insert the Diagnostics and Utilities CD into the CD/DVD-ROM drive. – Power-off the system unit. – Power-on the system unit. – Make a note of any error messages, then press Esc. – Select Advanced Diagnostics from the Main Menu. – Select Interactive Test from the Main Menu. – Select Modem from the menu.
004 (continued) DOES THE SYSTEM FAIL TO WAKE UP WHEN THE- 'WAKE UP THE COMPUTER WHEN THE PHONE RINGS' FEATURE IS ENABLED? Yes No 005 – The Wake Up on Ring feature is working normally. If the symptom remains, go to “Index of Symptoms, Messages, Error Codes, or Beeps” on page 2-9. 006 – Select 'Start' from the Desktop. – Select 'Settings'. – Select 'Control Panel' – Double Click on the 'Power' icon. – Click on 'Advanced'. – Click check box 'Wake Up the Computer When the Phone Rings.
(continued) 009 (continued) DID THE SYMPTOM REMAIN? Yes No 010 Replace the system board 011 DOES THE SYSTEM UNIT WORK NORMALLY EXCEPT FOR THE MODEM? Yes No 012 Go to “Start” on page 2-2. 013 Check modem to audio and modem ring detect cables. If the symptom remains, replace the modem adapter card. – or – Replace the system board.
Monitor First, review the “Display Self Test” on page 3-12, then follow step 001. 001 – Power-off the system unit and monitor. – Remove all adapter cards. – Make sure the monitor I/O signal cable is properly connected to the system unit and monitor. – Make sure the power cords are properly connected to the system unit and monitor, and that the line voltage is correct. See “Power Supply” on page 2-34. – Make sure the monitor contrast and brightness controls are not adjusted too low.
(continued) 004 (continued) Replace the monitor. 005 Check the monitor I/O signal cable. Replace if defective. – or – Replace the system board. 006 (From step 002) – Power-off the system unit and monitor. – Unplug the monitor I/O signal cable from the system unit. – Power-on the system unit and monitor. DOES THE SCREEN CHANGE FROM BLACK (WITH MONITOR POWER-OFF) TO THE APPROPRIATE RASTER OR WHITE SCREEN AS DESCRIBED IN THE DISPLAY SELF TEST? Yes No 007 – Replace the monitor. 008 – Power-off the system unit.
010 (continued) – Follow the prompts and perform the video test. Note: You might have to refine the monitor controls to obtain the best image. DID THE MONITOR SUCCESSFULLY PASS ALL TESTS? Yes No 011 Replace the monitor. If the symptom remains, replace the system board. 012 You have successfully completed the video Diagnostics and Utilities tests. If the problem remains, go to “Index of Symptoms, Messages, Error Codes, or Beeps” on page 2-9.
Undetermined Problem Check the POST Error History The system board retains the last three POST error codes in a POST Error History saved in CMOS memory. Each time a POST error code is detected at the power-on/power-off cycle, it is added to the bottom of the list in the POST Error History. Most recent error code is listed at bottom Figure 2-5. POST Error History Example To view the POST Error History: Press F9 when the IBM APTIVA logo appears.
2. Perform the following checks, one by one, until you have isolated the problem FRU (refer to “Parts/Test Point Locations” on page 5-1 for locations): Check Check Check Check Check all all all all all system board jumper positions. adapter card jumper positions. adapter card switch settings. device jumper positions. cables and connectors for proper installation. If the jumpers, switch settings, and voltages are correct, return here and continue: 3. Remove or disconnect the following, one at a time: a.
(continued) 4. If there are beeps, replace the system board and use the current processor on the FRU system board. 5. If there are no beeps, replace the processor and use the current system board. 6. If there are still no beeps, replace the current system board and use the FRU processor removed in step 5.
Diagnostic Aids Introduction . . . . . . . . . . . . . . . . . . Power-On Self Test . . . . . . . . . . . . . . Diagnostics and Utilities CD . . . . . . . . . Creating a Diagnostics Bootable Diskette . . Diagnostic Test Programs . . . . . . . . . . Error Messages . . . . . . . . . . . . . . Using the Advanced Diagnostic Test Programs Program Navigation . . . . . . . . . . . . Hard Disk Drive Boot Error . . . . . . . . File Editor . . . . . . . . . . . . . . . . . Display Self Test . . . . . . . . . . . . .
Introduction This section explains the diagnostic aids that are available for troubleshooting problems on the system. Power-On Self Test Each time you power-on the system, the power-on self test (POST) is initiated. The POST takes up to 120 seconds to complete (with Power Management disabled or not installed), depending on the options installed.
6. The system attempts to load the operating system as customized. If an operating system is not found, a graphic message (icon) is displayed requesting the user to insert a diskette into drive A and press the F1 key to resume operation. Diagnostics and Utilities CD The Diagnostics and Utilities program comes on a CD packaged with this book. The CD is labeled “Diagnostics and Utilities CD.
Creating a Diagnostics Bootable Diskette The Diagnostics and Utilities CD allows you to create a bootable advanced diagnostics diskette. This permits the flexibility of loading the diagnostics program from either the CD/DVD-ROM drive or the Diskette drive. Note: Because of the expanded options of the Service Level A Diagnostics CD, the preferred way of running the diagnostics is from the CD. Use the diagnostics on the diskette if the CD/DVD-ROM unit is inoperable.
5. If any POST errors appear after POST, make a note of the errors and press the Esc key. A message will display on the screen saying that due to disk space constraints, no mouse driver has been included in the diskette. One is available on the Diagnostics and Utilities CD (MOUSE.COM file). 6. Press any key to manually invoke the advanced diagnostics. The advanced diagnostics will now check out the system. 7. Select an option from the advanced diagnostics Main Menu. 8.
Diagnostic Test Programs The test programs on the Diagnostics CD include the following features: Feature Description Easy Test Diagnostics Automatic test of major components of the system.
Error Messages Messages generated by the software—the operating system or application programs—generally are text messages, but they also can be numeric. The following are the various error messages. POST error messages POST beep codes Diagnostic error messages Software generated messages Multiple messages Error Message Description POST Error Messages Displayed when POST finds problems with the hardware or detects a change in the hardware configuration.
Using the Advanced Diagnostic Test Programs The test programs provide advanced functions and utilities for users and service or support professionals to troubleshoot even the most difficult problems. Program Navigation You can maneuver within the test programs by typing the first letter of a menu choice, using the function keys, or using command-line options. You can also use the mouse pointer to choose an option.
Command Line Options To enter PC-Doctor commands: Note: Before beginning, ensure that Suspend Timer is disabled in the Setup Utility. 1. 2. 3. 4. Install the Diagnostics and Utilities CD in the CD/DVD-ROM drive. Power-off, then power-on the system unit. Do not press F1 during POST. If any POST errors appear after POST, make a note of the errors and press the Esc key. 5.
Command Action /ID:nnnn Adds the text string "nnnn" to the top of the test log for identification purposes. If you want to use spaces in the text string, you must encapsulate the entire statement starting with the /ID: in quotes; for example: PCDR /HE "/ID:This string has spaces" /ST /MS:xx Runs a batch-mode Maximum System Load Test for "xx" minutes. The number of minutes must be in the range of 2 to 9999.
Cause Actions No operating system installed on the boot drive. Install an operating system on the boot drive. The boot sector on the start-up drive is corrupted. The drive must be formatted, do the following: The drive is defective. Replace the hard disk drive. 1. Attempt to access and recover (back-up) the failing hard disk drive. 2. Using the operating systems programs, format the hard disk drive. File Editor The File Editor is an ASCII text editor that uses simple function key commands.
Display Self Test Be sure the monitor has been turned on for approximately 5 minutes before you start the Display Self Test. Run the test as follows: 1. Power-off the system unit and monitor. 2. Disconnect the monitor signal cable from the system unit. 3. Power-on the monitor. 4. If the monitor power-on LED is not lit or flashing, or you do not see one of the indications below, replace the monitor. For MM55, Type 2116 monitors: The Red/Green/Blue raster will display. The Green LED will be on solid.
Display Under Power Management With the Monitor connected to the system and the system and monitor is powered on, both MM55 and MM75 monitors display the same Power Management indications.
3-14
Repair Information Removals and Replacements—Machine Type 2140, 2142 2005—Service Panel . . . . . . . . . . . . . . . . . 2010—Cover . . . . . . . . . . . . . . . . . . . . . 2020—3.5-In., 5.25-In. Cage . . . . . . . . . . . . . 2030—Media Console . . . . . . . . . . . . . . . . . 2040—Power Supply . . . . . . . . . . . . . . . . . 2051—Memory (DIMM) . . . . . . . . . . . . . . . . 2080—Lithium Battery . . . . . . . . . . . . . . . . . 2090—System Board . . . . . . . . . . . . . . . . .
Removals and Replacements—Machine Type 2140, 2142 See Safety Notice 1: Translation on page xi Before removing any FRU, power-off the computer, unplug all power cords from electrical outlets, then disconnect any interconnecting cables. Attention: The system board, processors, adapter cards, DIMMs, and upgrade processors can be damaged by electrostatic discharge. Use an electrostatic discharge (ESD) strap to establish personal grounding.
2005—Service Panel Pull out on the rear tab to release the side service panel Repair Information 4-3
2010—Cover Do not lift the cover too high as the tabs might break.
2020—3.5-In., 5.25-In. Cage Disconnect any cables on the drive. Remove the screw. Pull out the cage. Figure 4-1. 3.5-In., 5.25-In.
Figure 4-2. 3.5-In.
2030—Media Console Disconnect the cables from the back of the Media Console. Remove the back cover. Disconnect the two signal, two power, CD/DVD, and LED cables. Pry off the left and right side wings. Open the Media Console. Remove the left and right side latch retainers. Pry the left and right side latches and pull the console up to a vertical position. Pull the console up to remove. Remove the 13 bottom cover screws to remove console components.
J2 JP6 JP4 JP7 Figure 4-4.
Figure 4-5. Console left and right side covers Figure 4-6.
Figure 4-7.
Figure 4-8. Removing the console bottom plate Figure 4-9.
2040—Power Supply Disconnect any cables necessary for removal. Remove the power supply mounting screws. Lift out the power supply. Figure 4-10.
2051—Memory (DIMM) Attention: Memory modules are sensitive to static discharge. See “Handling ESD-Sensitive Parts” on page 4-16. Push out on the side clamps to release the module. Pull the module up to remove. Note: Run the Setup Utility after adding or removing memory. Figure 4-11.
2080—Lithium Battery Adapter cards if applicable. Insert the tip of a screwdriver (1) under the clip and raise the clip (2) carefully to remove the battery. See Safety Notice 2: Translation on page xii The lithium battery can cause a fire, explosion, or severe burn. Do not recharge it, remove its polarized connector, disassemble it, heat it above 100°C (212°F), incinerate it, or expose its cell contents to water. Dispose of the battery as required by local ordinances or regulations.
2090—System Board Adapter cards if applicable. Disconnect any cables necessary for removal. Memory (DIMM) (2051) if applicable. Notes: 1. Be certain to reinstall the processor and DIMMs, in the new system board if applicable. 2. The amplifier card BIOS in the system board must match the amplifier card installed in the computer. See “Amplifier Card BIOS” on page 1-16. 3. Run the Setup Utility after changing the system board.
Handling ESD-Sensitive Parts Many products use parts that are known to be sensitive to electrostatic discharge (ESD). To prevent damage when you work with ESD-sensitive parts, observe the following instructions. Do these in addition to taking all the usual precautions, such as switching off the power and unplugging the power cord before removing adapter cards. Keep the ESD-sensitive part in its original shipping container (a special ESD bag) until you are ready to install the part into the machine.
Home Director Home Director Technical Service and Support Aptiva computers purchased through RadioShack offer Home Automation with the Home Director package. RadioShack will assist the Aptiva owner with any problems that are encountered with the Home Director on the Aptiva, at no charge. Should there be a Home Director problem on the Aptiva purchased from RadioShack, call: 1-800-843-7422.
Note Dim control is for incandescent lighting only. Dim control must not be used for fluorescent lighting or for appliances. Home Director Troubleshooting Refer to the Home Director On-line help information and troubleshooting aids. Things to Check: Make sure the Serial Interface Module is plugged into a working outlet. If the outlet is controlled by a switch, make sure the switch is on. Do not connect the Serial Interface Module into a surge protector.
seconds. Plug the Serial Interface back into the wall outlet and try running the Home Director program again. Be aware that voltage distribution in homes is split from the 220 volt power input line. There are two separate 110 volt power lines used in the house. When a signal is sent to a device module, the signal will travel from one 110 volt line, out to the power transformer, then back to the house on the other 110 volt line. If this distance is too long, you might experience intermittent problems.
Software Installation Procedure The Aptiva Recovery CD includes an Install program that can be used to restore the original Aptiva system software. Aptiva owners and servicers will need to call their local IBM HelpCenter to order the preloaded Software Recovery, Diagnostics and Utilities, or Home Automation CD. To install the original Aptiva software on the hard disk drive, use the procedures supplied with the CD or use the following procedures: 1. Insert the Recovery CD into the CD/DVD-ROM drive. 2.
Parts/Test Point Locations System Board Layout—Type A-1 . . . . . . . . . System Board Locations—Type A-1 . . . . . . Pentium MMX Processor Speed—Type A-1 . . System Board Layout—Type A-2 . . . . . . . . . System Board Locations—Type A-2 . . . . . . Processor Bus Factor—Type A-2 . . . . . . . . Factory-Installed Modem Card . . . . . . . . . . . Hard Disk Drive Jumper Settings . . . . . . . . . . CD/DVD-ROM Drive Jumper Settings . . . . . . . Zip Drive . . . . . . . . . . . . . . . . . . . . . .
System Board Layout—Type A-1 JP2 J1 J40 J38 J34 JP5 J23 J33 JP11 J9 U1 J24 JP1 J2 JP3 J14 J26 J10 J29 J41 J11 J8 JP12 J5 J6 J7 J18 J32 J17 JP21 J16 J27 Battery JP4 JP6 J30 J21 J31 J20 J19 Buzzer Bios Module J39 Figure 5-1. System Board Type A-1 Attention The amplifier card BIOS in the system board must match the amplifier card installed in the computer. See “Amplifier Card BIOS” on page 1-16.
System Board Locations—Type A-1 J1 J2 J3 J5 J6 J7 J8 J9 J10 J11 J14 J16 J17 J18 J19 J20 J21 J23 J24 J26 J27 J29 J30 J31 J32 J33 J34 J38 J39 J41 JP1 JP2 JP3 JP4 JP5 JP6 JP11 JP12 JP21 U1 Fan connector USB connectors (top=USB1; bottom=USB0) Internal VGA connector DIMM connector (Bank 2) DIMM connector (Bank 1) DIMM connector (Bank 0) Primary Hard Disk IDE (Hard Disk 1, Hard Disk 2) Secondary Hard Disk IDE (Hard Disk 3 or CD/DVD-ROM, Hard Disk 4) (For hard disk drive jumper settings, see page 5-10) Monitor s
Pentium MMX Processor Speed—Type A-1 The Processor speed jumpers are set to the manufacture Type and Model of the Aptiva computer. Changing jumper settings are not supported and might cause system failures. Pentium MMX Jumper 166 MHz 200 MHz 233 MHz Processor Speed MHz JP3 JP12 1-3, 2-4 1-2, 3-4 3-5, 2-4 1-2, 3-4 3-5, 4-6 1-2, 3-4 Figure 5-2.
System Board Layout—Type A-2 J19 J20 JP1 J10 J5 J1A J1B J8A J8B J16 DIMM1 DIMM2 DIMM3 KSLOTA1 J13 J7 J17 J9 J6A,B,C JP2 JP7 J15 J4 PCI1 PCI2 J25 PCI3 J11 J3 JP3 ISA1 J24 Buzzer BT1 J23 ISA2 J2 ISA3 J21 J22 Figure 5-3. System Board Type A-2 Attention The amplifier card BIOS in the system board must match the amplifier card installed in the computer. See “Amplifier Card BIOS” on page 1-16.
System Board Locations—Type A-2 BT1 DIMM1 DIMM2 DIMM3 ISA1 ISA2 ISA3 J1A/J1B J2 J3 J4 J5 J6A/B/C J7 J8A/B J9 J10 J11 J13 J14 J15 J16 J17 J19 J20 J21 J22 J23 J24 J25 JP1 JP2 JP3 JP7 PCI1 PCI2 PCI3 KSLOTA1 5-6 Battery DIMM connector (Bank 1) DIMM connector (Bank 2) DIMM connector (Bank 3) ISA 1 connector ISA 2 connector ISA 3 connector Mouse/Keyboard connector (top=mouse; bottom=keyboard) Modem audio-In connector TV Audio-In connector Audio amplifier connector Serial port connector (bottom connector) Audio
Processor Bus Factor—Type A-2 The Processor speed jumpers are set to the manufacture Type and Model of the Aptiva computer. Changing jumper settings are not supported and might cause system failures. Pentium II Jumper 233 MHz 266 MHz Processor Speed MHz JP7 1-2, 5-6 1-2, 3-4 7-8 Figure 5-4.
Factory-Installed Modem Card Phone Line Audio Connector Wake Up on Ring Connector (not used) Figure 5-5. 33.6 Kbps Modem Card The 33.6 Kbps modem operates FAX at 14.4 Kbps. COM ports, Diagnostics, and more information about the 33.6 Kbps modem is under the Windows 95 Control Panel. The factory installed modem can be tested with the Advanced Diagnostics CD. See “Diagnostics and Utilities CD” on page 3-3. Note: 33.6 Kbps modems enable transfer speeds over the phone network of up to 33.6 Kbps.
Line Phone Audio Connector Wake on Ring Connector (not used) Figure 5-6. 56 Kbps Modem Card The 56 Kbps modem is controlled by the Windows 95 Control Panel. Online modem help is in the 56 Kbps Modem selection in the Program window, from the Start icon. The factory installed modem can be tested with the Advanced Diagnostics CD. See “Diagnostics and Utilities CD” on page 3-3. Note: 56 Kbps modems for EMEA models are 56 Kbps Upgradeable.
Hard Disk Drive Jumper Settings Up to four drive devices (hard disk, CD/DVD-ROM, or Zip drives) can be installed in Service Level A systems. If any drives do not show in the Installed Devices list in the Setup Utility, ensure the jumper settings and connectors are set as shown here. Refer to “System Board Layout—Type A-1” on page 5-2 and “System Board Layout—Type A-2” on page 5-5 for connector location information.
For jumper settings, match your hard disk drive to one of the following figures. 1 = Master Drive 2 = Slave Drive. Figure 5-7. Maxtor Hard Disk Drives Jumper Block 2 Figure 5-8. Western Digital Hard Disk Drives Continued on next page.
For jumper settings, match your hard disk drive to one of the following figures. 1 = Master Drive 2 = Slave Drive. Figure 5-9. Quantum Hard Disk Drives Figure 5-10.
CD/DVD-ROM Drive Jumper Settings The CD/DVD-ROM drives are connected to the system board secondary drive connector at the factory. CD/DVD-ROM drive jumpers are set as the master drive, as shown in Figure 5-11. If an additional hard disk drive is connected to the secondary connector, it must be set as the master drive (see 1 in figure 5-7) and the CD/DVD-ROM drive jumpers reset as the slave drive as shown in Figure 5-11.
Zip Drive The factory installed Zip 100 ATAPI drive is connected to the system board secondary drive connector. The Zip drive is a direct access storage device that features removable media having a formatted capacity of 100 MB. The Zip Drive jumper is set as the slave drive, as shown in Figure 5-12. ATA Interface Jumper Settings DC Input 4 3 2 1 Pin 1 +5V Pin 2 +5V Return Pin 3 +5V Return Pin 4 No Connection Jumper Settings Zip Drive Rear View Master Slave Cable Select Figure 5-12.
Detachable Monitor I/O Signal Cable Connector Test Points 5 1 10 6 15 11 System board 1 2 3 4 5 6 7 8 9 Monitor end of cable (on some models) Figure 5-13.
Media Console Cable 1 25 26 50 Figure 5-14. Media Console Cable Connector Table 5-1.
System Board Connector Specifications Refer to “System Board Layout—Type A-1” on page 5-2 and “System Board Layout—Type A-2” on page 5-5 for connector identification and location information.
USB (Universal Serial Bus) Serial Port Pin Signal Name 1 Data Carrier Detect 2 Receive Data 3 Pin Signal Name I 1 +5 V dc I 2 -Data Transmit Data O 3 +Data 4 Data Terminal Ready O 4 GND 5 Signal Ground 6 Data Set Ready I 7 Request To Send O 8 Clear To Send I Pin Signal Name I 1 AUX5 2 POWER_CNTRL 3 Ground 9 Ring Indicator I/O Power Management Power Mouse On/Off Switch Connector Pin Signal Name I/O 1 Mouse Data I/O 2 No Connection 3 Ground Power 4
Power Cable Connector Pin Signal Name Pin Signal Name 1 Power Good (+5 V dc) 7 Ground 2 +5 V dc 8 Ground 3 +12 V dc 9 −5 V dc 4 −12 V dc 10 +5 V dc 5 Ground 11 +5 V dc 6 Ground 12 +5 V dc Power Cable Connector 3.3 V dc Pin Signal Name Pin Signal Name 1 3.3 V dc 4 Ground 2 3.3 V dc 5 Ground 3 3.
Hard Disk Cable Connectors Pin Signal Name I/O Pin Signal Name 1 Host Reset O 21 No Connection 2 Ground 22 Ground 3 Host Data 7 I/O 23 Host IOW 4 Host Data 8 I/O 24 Ground 5 Host Data 6 I/O 25 Host IOR 6 Host Data 9 I/O 26 Ground 7 Host Data 5 I/O 27 I/O Channel Ready 8 Host Data 10 I/O 28 No Connection 9 Host Data 4 I/O 29 No Connection 10 Host Data 11 I/O 30 Ground 11 Host Data 3 I/O 31 Host IRQ 12 Host Data 12 I/O 32 No Connection 13 Host D
Safety Inspection Guide General Guidelines The purpose of this Safety Inspection Guide is to help you identify possible unsafe conditions on machines that are being inspected for a Maintenance Agreement. Each machine has needed items installed to provide the operators and service personnel with an acceptable level of safety. This guide lists only these items. Good judgment should be used to identify possible safety conditions not covered by this Safety Inspection Guide.
6-2
Parts Catalog How to Use This Parts Catalog SIMILAR ASSEMBLIES: If two assemblies contain a majority of identical parts, they are broken down on the same list. Common parts are shown by one index number. Parts peculiar to one or the other of the assemblies are listed separately and identified by description. AR: (As Required) in the Units column indicates that the quantity is not the same for all machines.
Assemblies (Service Level A) Catalog Section . . . . . . . . . . . . . . . . . . . . . . . . . . . Assembly 1: Machine Type 2140 System Unit - Exterior (SL-A) Assembly 2: Machine Type 2140 System Unit - Interior (SL-A) Assembly 3: Machine Type 2142 System Unit - Exterior (SL-A) Assembly 4: Machine Type 2142 System Unit - Interior (SL-A) Assembly 5: Diskette, Hard Disk Drives, and Zip Drive . . . . Assembly 6: Media Console (Type 2142) . . . . . . . . . . . Assembly 7: CD/DVD-ROM Drive, Modem, and TV Cards .
Catalog Section Assembly 1: Machine Type 2140 System Unit Exterior (SL-A) 2 1 7 3 6 5 4 Asm– Index Part Number Units 1–1 –1 –NS –2 –3 –4 –NS –5 –6 –NS –NS –7 –NS Description Type 2140 Exterior 12J6476 12J6295 12J6474 12J6475 00K8351 12J5548 12J5550 12J6290 12J6473 12J6297 12J5546 12J6294 1 1 1 1 1 1 1 1 1 1 1 1 Cap/Handle Assembly Panel Switch/LED Top Cover Side Cover Panel Assembly Main bezel 3.5 and 5.
Assembly 2: Machine Type 2140 System Unit Interior (SL-A) 1 6 5 4 3 2 7-4
Asm– Index Part Number Units 2–1 Description Machine Type 2140 Note See the Appendix B, “Model/Monitor Configurations and FRU Part Numbers” on page B-1 for model specifications.
Assembly 2: (continued) 7-6 –5 –5 –NS 42H4866 12J6236 76H3658 1 1 1 –5 –5 –5 –5 01K2063 01K2064 01K2109 01K2167 1 1 1 1 Pentium MMX-200 MHz Processor Pentium MMX-233 MHz Processor Voltage Regulator for Pentium MMX Processor Pentium II-233 MHz Processor Pentium II-266 MHz Processor Pentium II-300 MHz Processor Pentium II-333 MHz Processor –6 –6 75H8991 76H4873 1 1 Power Supply-200 Watt Power Supply-200 Watt-Japan
Assembly 3: Machine Type 2142 System Unit Exterior (SL-A) 2 1 8 7 3 6 5 4 Asm– Index Part Number Units 3–1 –1 –2 –3 –4 –NS –5 –6 –7 –NS –NS –NS –8 –NS Description Type 2142 Exterior 12J6477 12J6474 12J6475 00K8350 12J5548 12J5550 12J5550 12J5550 12J6290 12J6473 12J6297 12J5546 12J6294 1 1 1 1 1 1 1 1 1 1 1 1 1 Cap/Handle Assembly Top Cover Side Cover Panel Assembly Main bezel 3.5 and 5.25-In Blank Bezel 3.5 and 5.25-In Blank Bezel 3.5 and 5.
Assembly 4: Machine Type 2142 System Unit Interior (SL-A) 1 7 6 5 4 3 2 7-8
Asm– Index Part Number Units 4–1 Description Machine Type 2142 Note See the Appendix B, “Model/Monitor Configurations and FRU Part Numbers” on page B-1 for model specifications.
Assembly 4: (continued) 7-10 –4 01K1105 1 DIMM, 32 MB SDRAM –5 12J5962 1 Host Card –6 –6 –6 –NS 42H4865 42H4866 12J6236 76H3658 1 1 1 1 –6 –6 01K2063 01K2064 1 1 Pentium MMX-166 MHz Processor Pentium MMX-200 MHz Processor Pentium MMX-233 MHz Processor Voltage Regulator for Pentium MMX Processor Pentium II-233 MHz Processor Pentium II-266 MHz Processor –7 –7 75H8991 76H4873 1 1 Power Supply-200 Watt Power Supply-200 Watt-Japan
Assembly 5: Diskette, Hard Disk Drives, and Zip Drive 4 1 4 2 4 3 Parts Catalog 7-11
Assembly 5: (continued) Asm– Index Part Number Units 5–1 –1 75H9550 75H9552 1 1 3.5-in. 1.44 MB 2 mode Diskette Drive 3.5-in. 1.44 MB 3 mode Diskette Drive-Japan –2 –2 12J3141 02K3410 1 1 –2 –2 –2 –2 –2 –2 –2 –2 12J4560 02K1146 12J3143 02K1148 10L6086 00K7933 75H9921 10L6087 1 1 1 1 1 1 1 1 2.1 GB Hard Disk Drive (Type 2140) 2.1 GB Hard Disk Drive (5.25-Inch) (Type 2140) 3.2 GB Hard Disk Drive 4.2 GB Hard Disk Drive 4.2 GB Hard Disk Drive 4.2 GB Hard Disk Drive (5.25-Inch) 6.0 GB 5.25-In.
Assembly 6: Media Console (Type 2142) 8 7 1 6 2 5 3 4 Asm– Index Part Number Units 6–1 00K8358 1 Media Console Top Cover –NS 12J5928 1 –NS 12J5930 1 –NS 12J5938 1 –NS 12J5940 1 Media Console Assembly 2 Mode/24X Max Media Console Assembly 2 Mode/DVD-ROM Media Console Assembly (Japan) 3 Mode/24X Max Media Console Assembly (Japan) 3 Mode/DVD-ROM –2 –2 –2 12J3525 02K1119 00K7888 1 1 1 CD-ROM Drive(24X Max) CD-ROM Drive(32X Max) DVD-ROM Drive –3 12J5941 1 Right Wing Cover –4 0
Assembly 6: (continued) 7-14 –6 –6 75H9550 75H9552 1 1 –6 76H6097 1 3.5-in. 1.44 MB 2 Mode Diskette Drive 3.5-in. 1.
Assembly 7: CD/DVD-ROM Drive, Modem, and TV Cards 2 1 3 4 6 5 Parts Catalog 7-15
Assembly 7: (continued) Asm– Index Part Number Units 7–1 –1 12J3525 00K7888 1 1 CD-ROM Drive (24X Max) DVD-ROM Drive –2 76H6349 1 CD/DVD-ROM Audio Cable (Type 2140) For Type 2142, see “Assembly 6: Media Console (Type 2142)” on page 7-13. –2 –3 1 76H6347 –3 7-16 1 1 Description CD/DVD-ROM Signal Cable (Type 2140) For Type 2142, see “Assembly 6: Media Console (Type 2142)” on page 7-13. –4 76H6947 1 33.6 Kbps Modem Card (Belgium-English/French) 33.6 Kbps Modem Card (France) 33.
–NS –NS –NS –NS –NS –NS –NS –NS –NS –NS –NS –NS –NS 60H6045 60H6046 60H6047 60H6048 60H6049 60H6050 60H6052 60H6053 60H6048 60H6043 60H6054 60H6055 60H6051 1 1 1 1 1 1 1 1 1 1 1 1 1 Telephone Telephone Telephone Telephone Telephone Telephone Telephone Telephone Telephone Telephone Telephone Telephone Telephone –NS –NS –NS –NS –NS 76H1572 76H6978 12J3988 12J5971 12J5844 1 1 1 1 1 Joystick (Type 2142) Microphone Headset Headset Y-Adapter Game Pad (Type 2140) Sub Woofer –NS –NS 12J6221 12J6418 1 1 M
Assembly 8: Monitor and Power Cord (Linecord) 1 2 Asm– Index 8–1 Part Number Units Description Monitor (includes I/O cable and swivel stand) EQ = Equatorial NH = Northern hemisphere SH = Southern hemisphere See the Appendix B, “Model/Monitor Configurations and FRU Part Numbers” on page B-1 for model specifications. For monitors sold separately from IBM Aptiva system units, see the service information provided with the monitor. EMEA uses Express Repair for Monitors. 15-Inch Monitor - MM55 Type 2116 (13.
–1 –1 –1 –1 60H9560 60H9595 60H9596 60H9597 1 1 1 1 - .28, .28, .28, .28, NH EQ SH NH (Japan) –1 –1 –1 –1 60H9571 60H9600 60H9601 60H9602 1 1 1 1 17-Inch Monitor - MM75 Type 2128 (15.7-Inch diagonal viewing area) Integrated Sound/ On Screen Display Auto-sensing Universal Voltage power supply 88-264 VAC 50/60 Hz - .28, NH - .28, EQ - .28, SH - .
Assembly 9: Keyboard and Mouse 1 2 Asm– Index Part Number Units 9–1 –1 –1 –1 –1 –1 –1 –1 –1 –1 –1 –1 –1 –1 –1 07H0675 12J5617 12J5609 12J5621 12J5622 12J5638 12J5623 12J5624 12J5629 12J5645 12J5630 12J5637 07H0697 12J5639 1 1 1 1 1 1 1 1 1 1 1 1 1 1 7-20 Description Keyboard EZ Button - Belgium/Dutch - Belgium-French - Canada (French) - Danish - Dutch - Finnish/Swedish - French - German - Italy - Japan - Norwegian - Spanish - Swedish/Finnish - Swiss-French/German
–1 –1 12J5642 12J5607 1 1 –2 –NS –NS 12J4549 12J4547 12J4552 1 1 1 - U.K. English - U.S.
Assembly 10: Software CD-ROM Asm– Index 10– – Part Number Units Description Preloaded Software Recovery CD Diagnostics and Utilities CD Aptiva owners and servicers will need to call their local IBM HelpCenter to order the preloaded Software Recovery and Diagnostics and Utilities CD.
Part Number Index Part Number 00K7888 00K7933 00K8175 00K8350 00K8351 00K8357 00K8358 00K8448 00K8731 00K8735 01K1104 01K1105 01K2063 01K2064 01K2109 01K2167 02K1119 02K1146 02K1148 02K3410 07H0675 07H0697 07H1496 10L6086 10L6087 12J1850 12J3141 12J3143 12J3525 12J3988 12J3998 12J4547 12J4549 Asm– Index 6–2 7–1 5–2 6–NS 3–4 1–4 6–4 6–1 8–2 7–4 7–4 2–4 2–4 4–4 2–5 4–6 2–5 4–6 2–5 2–5 6–2 5–2 5–2 5–2 9–1 9–1 4–NS 5–2 5–2 7–4 5–2 5–2 6–2 7–1 7–NS 7–4 9–NS 9–2 Copyright IBM Corp.
Part Number 12J5936 12J5938 12J5940 12J5941 12J5962 12J5971 12J5979 12J5980 12J6221 12J6228 12J6236 12J6254 12J6290 12J6294 12J6295 12J6296 12J6297 12J6418 12J6421 12J6473 12J6474 12J6475 12J6476 12J6477 12J6483 12J6487 12J6516 12J6518 12J6520 12J6576 13F9978 8-2 Asm– Index 8–2 6–NS 6–NS 6–3 4–5 7–NS 2–NS 2–NS 7–NS 7–NS 2–5 4–6 7–4 1–6 3–NS 1–NS 3–NS 1–NS 2–NS 4–NS 1–NS 3–NS 7–NS 5–NS 1–NS 3–NS 1–2 3–2 1–3 3–3 1–1 3–1 7–4 2–2 4–2 7–4 7–4 7–4 7–4 8– 8– Page 7-19 7-13 7-13 7-13 7-10 7-17 7-5 7-5 7-17 7-16
Part Number 60H9602 75H8905 75H8991 75H9550 75H9552 75H9921 76H1572 76H1617 76H1758 76H1760 76H3658 76H4738 76H4873 76H6097 76H6247 76H6347 76H6349 76H6351 76H6353 76H6355 76H6367 76H6945 76H6947 76H6978 93F0041 93F0063 93F0067 Asm– Index 8–1 2–NS 2–6 4–7 5–1 6–6 5–1 6–6 5–2 7–NS 7–NS 7–4 7–4 2–NS 4–NS 6–NS 2–6 4–7 5–3 6–6 7–4 7–4 4–NS 7–3 7–2 2–NS 4–NS 2–NS 4–NS 2–NS 4–NS 2–NS 4–NS 7–4 7–4 7–NS 5–4 7–6 2–NS 4–NS 2–NS Page 7-19 7-5 7-6 7-10 7-12 7-14 7-12 7-14 7-12 7-17 7-16 7-16 7-16 7-6 7-10 7-13 7-6 7-
8-4
Appendix A. Online Support Information This section describes online technical support services available to help repair the Aptiva computer. This section covers: IBM IBM IBM IBM PC Company Bulletin Board Service (BBS) PC Company Fax-Back Service Online HelpCenter on Prodigy, America Online, CompuServe useful sites on the World Wide Web (WWW) Online technical support offers convenient and valuable information when you need it.
To reach the IBM Online HelpCenter on Prodigy, use the jumpword: IBM. For information about Prodigy, please call (800) 776-3449 (U.S. and Canada only). You can reach the IBM Online HelpCenter on America Online using keyword: IBM Connection. For information about America Online, please call (800) 827-6364 (U.S. and Canada only). Prodigy and America Online have limited international availability. To access the IBM PC Company Internet sites, you will need to acquire Internet access.
Appendix B. Model/Monitor Configurations and FRU Part Numbers The models described in this Appendix are Service Level A (SL-A) machines. Only factory-installed parts are listed. If the machine you are servicing has Service Level A on the label, but you cannot find it listed in this appendix, call your local IBM Aptiva Servicer Bulletin Board for updated model information (in the U.S., call 1-919-248-3540). Tables B-2 through B-5 outline by model the FRUs that may be ordered by the part number indicated.
B-2 93H5148 93H5225 93H5225 93H5225 93H5225 93H5225 93H5225 93H7524 93H7524 93H7524 L31, L3F L51 L5H L61 L71 L7M S61, S6F S62 S6H S6S 01K2064 01K2064 01K2064 01K2064 01K2109 01K2109 01K2064 01K2063 01K2063 12J6236 Processor 01K1104 01K1105 01K1104 01K1105 01K1105 01K1105 01K1105 01K1105 01K1105 01K1105 01K1105 01K1105 Memory 00K7933 00K7933 00K7933 00K7933 75H9921 75H9921 00K7933 02K1146 00K7933 02K1146 Hard Drive N/A N/A N/A N/A See 7-18.
Appendix B. Model/Monitor Configurations and FRU Part Numbers B-3 93H5225 93H5148 93H5148 93H5225 93H5225 93H5225 93H7524 93H5225 93H7524 LG2, LV2 LG3 LV4 LV5 S57 S67 SG1, SV1 SG2 1. 2. 3. 4. 5. 01K2064 01K2063 01K2064 01K2063 01K2167 01K2064 12J6236 42H4866 01K2167 01K2064 Processor 01K1105 01K1105 01K1105 01K1105 01K1105 01K1105 01K1105 01K1105 01K1105 01K1105 Memory LX7 and SX7 Models = Japan. LGX and SGX Models = Hong Kong.
B-4 93H5148 93H5148 93H5225 93H5225 93H5148 93H5225 93H7524 93H7524 LQ2 LQ3 LQ4 LQ5 LQ6 LQ7 SQ1 SQ2 01K2063 01K2063 01K2167 42H4866 01K2167 01K2064 12J6236 42H4866 Processor 01K1105 01K1105 01K1105 01K1105 01K1105 01K1105 01K1105 01K1105 Memory 1. XQX Models = Australia. 2. N/A = Not included in model. 3. For monitor frequencies, see Table B-6 on page B-7.
Appendix B. Model/Monitor Configurations and FRU Part Numbers B-5 93H5225 93H5225 93H5148 93H5225 93H5225 93H5225 L44 L46 S34, S44 S35, S45 S36, S46 S47 01K2109 01K2064 01K2063 12J6236 01K2064 01K2063 01K2063 Processor 01K1105 01K1105 01K1105 01K1105 01K1105 01K1105 01K1105 Memory 1. N/A = Not included in model. 2. For monitor frequencies, see Table B-6 on page B-7.
B-6 93H5148 LD2 12J6236 Processor 01K1104 Memory 1. LD2 Model = Mexico 2. N/A = Not included in model. 3. For monitor frequencies, see Table B-6 on page B-7. Notes: System Board Model 02K1148 Hard Drive N/A Monitor 12J3525 CD-ROM Table B-5. Latin America Machine Type 2140, 2142 (Factory-Installed Parts) See 7-15. Modem 75H8991 Power Supply Software See 7-22.
Table B-6 applies only to monitors sold with Service Level A Type 2140, 2142 computers. The monitor part number can be found on the back of the monitor. See “Assembly 8: Monitor and Power Cord (Linecord)” on page 7-18 for FRU part numbers. Table B-6. Monitor-to-FRU Index and Monitor Frequency Settings Monitor Part Number FRU Number Monitor Frequency (KHz) 60H9544 60H9560 69.0 60H9548 60H9560 69.0 60H8547 60H9595 69.0 60H9546 60H9596 69.0 60H9548 60H9597 69.0 60H9554 60H9571 69.
B-8
Index Numerics 2140 (SL-A) 1-6 2142 (SL-A) 1-6 3.3 V dc power connector 5-19 3.5-in. diskette drive check 2-46, 2-47 33.
DIMM description 1-27 DIMM identification 1-27 diskette connector 5-19 diskette drive 1-9 display (monitor) power management 3-13 display (monitor) self test 3-12 displays See monitors (displays) E error codes 2-27 error history, POST 1-26 error messages 3-7 ESD-sensitive parts, handling 4-16 fax-back service A-1 field replaceable units (FRUs) 7-1 flash BIOS update procedure 1-15 FRUs 7-1 G 1-1 H handling ESD-sensitive parts 4-16 hard disk connectors 5-20 hard disk drive 1-10 hard disk drive check 2-47
message index 2-9 microphone 1-9 model configurations Asia-Pacific-North models B-3 Asia-Pacific-South models B-4 EMEA models B-5 Latin America models B-6 monitor-to-FRU B-7 U.S.
processors (continued) Pentium MMX-166 MHz Pentium MMX-200 MHz Pentium MMX-233 MHz product description 1-6 1-9 1-9 1-9 R RAM 1-27 recovery software installation 4-20 refresh rates and monitor frequencies, type A-2. 1-13 removing parts machine type 2140, 2142 4-2 3.5-In., 5.25-In.
IBM Printed in U.S.A.
