Datasheet

In the United States, call 800-IBM-SERV (426-7378), or
write to:
Warranty Information
P.O. Box 12195
Research Triangle Park, NC 27709
Attn: Dept. JDJA/B203
Warranty period
• System hardware
—
Three years
• Optional features
—
One year
Optional IBM features initially installed in an IBM system
carry the same warranty and warranty service support
category as the system. If installed after the initial
system installation, they carry the balance of the system
warranty or the optional feature warranty, whichever is
greater.
Warranty service
If required, IBM provides repair or exchange service
depending on the type of warranty service specified below
for the machine. IBM will attempt to resolve your
problem over the telephone or electronically by access to
an IBM Web site. You must follow the problem
determination and resolution procedures that IBM
specifies. Scheduling of service will depend upon the
time of your call and is subject to parts availability.
Service levels are response time objectives and are not
guaranteed. The specified level of warranty service may
not be available in all worldwide locations. Additional
charges may apply outside IBM′s normal service area.
Contact your local IBM representative or your reseller for
country- and location-specific information.
Customer Replaceable Unit (“CRU”) (for example,
keyboard, mouse, speaker, memory, hard disk drive)
Service and On-site Service for other selected parts.
Customer Replaceable Unit (CRU) Service: IBM provides
replacement CRUs to you for you to install. CRU
information and replacement instructions are shipped
with your machine and are available from IBM at any time
on your request. CRUs are designated as being either a
Tier 1 or a Tier 2 CRU. Installation of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU, at your
request, you will be charged for the installation. You may
install a Tier 2 CRU yourself or request IBM to install it,
at no additional charge, under the type of warranty
service specified below, On-site Service.
Based upon availability, CRUs will be shipped for next
business day delivery. IBM specifies in the materials
shipped with a replacement CRU whether a defective
CRU must be returned to IBM. When return is required,
(1) return instructions and a container are shipped with
the replacement CRU, and (2) you may be charged for the
replacement CRU if IBM does not receive the defective
CRU within 30 days of your receipt of the replacement.
The following parts have been designated as Tier 1 CRUs:
• Bezel
• Fillers
• Shell
• System Service Label
• Rack Kit
• CD-RW Combo
• Tray, Media
• Rear Panel, Card/Cable Asm
• Management Module
• Blower
• Fan Pack
• Power Supply
• Line Cord
• Cable, Serial Port Breakout
On-site Service: IBM On-site Repair (IOR), 9 hours per
day, Monday through Friday excluding holidays, next
business day response. IBM will repair the failing
machine at your location and verify its operation. You
must provide a suitable working area to allow
disassembly and reassembly of the IBM machine. The
area must be clean, well lit, and suitable for the purpose.
On-site Service is not available in all countries, and some
countries have kilometer or mileage limitations from an
IBM service center. In those locations where On-site
Service is not available, the normal in-county service
delivery is used.
Call IBM at 800-IBM-SERV (426-7378) to assist with
problem isolation for hardware to determine if warranty
service is required. Telephone support may be subject to
additional charges, even during the limited warranty
period.
International Warranty Service (IWS): International
Warranty Service is available during the warranty period
to customers who travel or relocate to countries where
their computer is sold and serviced by IBM or IBM
resellers authorized to perform warranty service. Eligible
IBM computers are identified by their four-digit machine
type.
You can obtain IWS through the method of service, such
as CRU, depot, carry-in, or on-site, provided in the
servicing country. Service methods and procedures vary
by country, and some service or parts may not be
available in all countries. Service centers in certain
countries may not be able to service all models of a
particular machine type. In addition, some countries may
have fees and restrictions that apply at the time of
service.
To determine the eligibility of your computer and to view
a list of countries where service is available, visit
http://www-3.ibm.com/pc/support/site.wss
/warranty/warranty.vm
For more information on IWS, refer to Services
Announcement 601-034, dated September 25, 2001.
Note: Due to the Earth′s magnetic field, cathode ray tube
(CRT) monitors are manufactured to work in northern,
southern, and equatorial regions of the earth and may not
produce a satisfactory image when moved between them.
Any required adjustment (if possible) is not covered under
IWS and may be subject to a chargeable action. The
magnetic field does not affect flat panel LCD monitors.
Licensing: Programs included with this product are
licensed under the terms and conditions of the License
Agreements that are shipped with the system.
Maintenance services
ServicePac  , ServiceSuite  , and ServiceElect:
ServicePac, ServiceSuite, and ServiceElect provide
hardware warranty service upgrades, maintenance, and
selected support services in one agreement.
Warranty Service Upgrade: During the warranty period,
warranty service upgrade provides an enhanced level of
On-site Service for an additional charge. A warranty
service upgrade must be purchased during the warranty
period and is for a fixed term (duration). It is not
refundable or transferable and may not be prorated. If
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