Datasheet

IBM Europe, Middle East, and Africa Hardware
Announcement ZG12-0254
IBM is a registered trademark of International Business Machines Corporation
7
reports hardware problems to IBM . Early knowledge about potential problems
enables IBM to deliver proactive service that may result in higher system availability
and performance. In addition, information collected through the Service Agent is
made available to IBM service support representatives when they help answer your
questions or diagnose problems. Installation and use of IBM Electronic Service Agent
for problem reporting enables IBM to provide better support and service for your
IBM server.
To learn how Electronic Services can work for you, visit
http://www.ibm.com/support/electronic
ServicePac® service upgrades
The announced hardware products may also be eligible for ServicePac warranty
upgrades. ServicePac provides a higher level of service to enhance the base IBM
Machine Warranty and a selection of software support services.
ServicePac can be purchased from your IBM Business Partner and are specific to the
machines/products listed.
The upgrade level of service is dependant on country.
For a full list of ServicePac offerings and prices refer to the IBM ServicePac Product
Selector Tool.
https://www-304.ibm.com/sales/gss/download/spst/servicepac/
extProductSelectorWWW.do
Announcement countries for ServicePac
Announcement is restricted to the following countries:
• Algeria
• Angola
• Austria
• Bahrain
• Belgium
• Botswana
• Bulgaria
• Croatia
• Czech Republic
• Denmark
• Egypt
•
Estonia
3
• Finland
• France (Except overseas territories)
• Germany
• Greece
• Hungary
• Ireland
• Israel
• Italy
• Jordan
• Kazakhstan
• Kenya
• Kuwait
•
Latvia
3