System x3500 Start the server. Type 7977 Did the server start correctly? Installation Guide No Yes Go to the Server Support flow chart on the reverse side of this page. Turn off the server and install options. Welcome. Thank you for buying an IBM server. Your server is based on the X-Architecture technology, and it features superior performance, availability, and affordability. Cable the server and options; then, restart the server.
Server Support Is the server working correctly? Yes Register the server. Go to http://www.ibm.com/support/mysupport/. No Check all cables for loose connections and verify that all optional devices you installed are on the ServerProven list at http://www.ibm.com/servers/eserver/ serverproven/compat/us/. Is the problem solved? View information about IBM Support Line at http://www.ibm.com/services/sl/products/ or view support telephone numbers at http://www.ibm.com/planetwide/.
IBM System x3500 Type 7977 Installation Guide
Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 97 and the Warranty and Support Information document on the IBM Documentation CD. Sixth Edition (October 2008) © Copyright International Business Machines Corporation 2008. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
Contents Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Chapter 1. Introduction . . . . . . . The IBM System x Documentation CD . . Hardware and software requirements . Using the Documentation Browser . . Notices and statements in this document . Features and specifications . . . . . . Major components of the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using ServeRAID Manager . . . . . . . . . . Using the Boot Menu program . . . . . . . . . . Enabling the Broadcom Gigabit Ethernet Utility program . Configuring the Broadcom Gigabit Ethernet controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 61 61 61 Chapter 5. Solving problems . . . . . . . Diagnostic tools overview . . . . . . . . . POST beep code descriptions . . . . . . . POST error codes . . . . . . . . . . . . Troubleshooting tables . . . . . . . . . .
Safety Before installing this product, read the Safety Information. Antes de instalar este produto, leia as Informações de Segurança. Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí. Læs sikkerhedsforskrifterne, før du installerer dette produkt. Lees voordat u dit product installeert eerst de veiligheidsvoorschriften. Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information. Avant d’installer ce produit, lisez les consignes de sécurité.
Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. Important: Each caution and danger statement in this document is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the IBM Safety Information book.
Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet. v Connect to properly wired outlets any equipment that will be attached to this product. v When possible, use one hand only to connect or disconnect signal cables.
Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure.
Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Statement 11: CAUTION: The following label indicates sharp edges, corners, or joints nearby.
xii IBM System x3500 Type 7977: Installation Guide
Chapter 1. Introduction This Installation Guide contains instructions for setting up your IBM® System x3500 Type 7977 server and basic instructions for installing some optional devices. More detailed instructions for installing optional devices are in the User’s Guide on the IBM System x Documentation CD, which comes with the server.
Model type/serial number Important: The server keys cannot be duplicated by a locksmith. If you lose them, order replacement keys from the key manufacturer. The key serial number and the telephone number of the manufacturer are on a tag that is attached to the keys. If you plan to install the server in a rack, you must purchase a Tower-to-Rack Kit. For a list of supported optional devices for the server, see http://www.ibm.com/ servers/eserver/serverproven/compat/us/.
Using the Documentation Browser Use the Documentation Browser to browse the contents of the CD, read brief descriptions of the documents, and view documents, using Adobe Acrobat Reader or xpdf. The Documentation Browser automatically detects the regional settings in your server and displays the documents in the language for that region (if available). If a document is not available in the language for that region, the English-language version is displayed.
Notices and statements in this document The caution and danger statements in this document are also in the multilingual Safety Information document, which is on the IBM System x Documentation CD. Each statement is numbered for reference to the corresponding statement in the Safety Information document. The following notices and statements are used in this document: v Note: These notices provide important tips, guidance, or advice.
Features and specifications The following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply. Table 1. Features and specifications Microprocessor: v Intel® Xeon™ dual-core or quad-core with 12 MB Level-2 cache Important: Do not use dual-core and quad-core processors in the same server.
Major components of the server Blue on a component indicates touch points, where you can grip the component to remove it from or install it in the server, open or close a latch, and so on. Orange on a component or an orange label on or near a component indicates that the component can be hot-swapped, which means that if the server and operating system support hot-swap capability, you can remove or install the component while the server is running.
Chapter 2. Installing optional devices This chapter provides basic instructions for installing optional hardware devices in the server. These instructions are intended for users who are experienced with setting up IBM server hardware. If you need more detailed instructions, see the User’s Guide on the IBM System x Documentation CD.
v Have a small flat-blade screwdriver available. v You do not have to turn off the server to install or replace hot-swap power supplies, hot-swap hard disk drives, hot-swap fans, or hot-plug Universal Serial Bus (USB) devices. v Blue on a component indicates touch points, where you can grip the component to remove it from or install it in the server, open or close a latch, and so on.
v Remove items from your shirt pocket, such as pens and pencils, that might fall into the server as you lean over it. v Avoid dropping any metallic objects, such as paper clips, hairpins, and screws, into the server. Handling static-sensitive devices Attention: Static electricity can damage the server and other electronic devices. To avoid damage, keep static-sensitive devices in their static-protective packages until you are ready to install them.
Opening the bezel Important: Before you install optional hardware, make sure that the server is working correctly. Start the server, and make sure that the operating system starts, if an operating system is installed, or that a 19990305 error code is displayed, indicating that an operating system was not found but the server is otherwise working correctly. If the server is not working correctly, see the Problem Determination and Service Guide for diagnostic information.
Removing the left-side cover The following illustration shows how to remove the left-side cover from the server. Cover release latch Lock Left-side cover To remove the server left-side cover, complete the following steps: 1. Read the safety information that begins on page vii and the guidelines in “Handling static-sensitive devices” on page 9. 2. Using the supplied key, unlock the left-side cover. 3. Pull the cover-release latch down and rotate the top edge of the cover away from the server.
Branch 0 Branch 1 Channel 1 Channel 3 Channel 0 Channel 2 DIMM 6 DIMM 5 DIMM 4 DIMM 3 DIMM 2 DIMM 1 DIMM 12 DIMM 11 DIMM 10 DIMM 9 DIMM 8 DIMM 7 v Installing additional DIMMs in both memory branches will improve system performance. v The server supports memory mirroring (mirroring mode) and online-spare memory. – Memory mirroring replicates and stores data on DIMMs within two branches simultaneously.
– Online-spare memory disables a failed rank pair of DIMMs from the system configuration and activates an online-spare rank pair of DIMMs to replace the failed rank pair of DIMMs. For an online-spare pair of DIMMs to be activated, you must enable this feature and have installed an additional rank pair of DIMMs of the same speed, type, size (or larger), and technology as the failed pair of DIMMs. You must enable the feature through the Configuration/Setup Utility program.
Minimum configuration: one pair of DIMMs (Branch 0 works independently of Branch 1) BR0 BR1 CH2 CH3 CH1 CH0 Rank 0 DIMM 10 DIMM 7 DIMM 4 DIMM 1 A pair of two identical double rank modules: same size, speed, and organization Rank 1 Rank 1 is sparing to Rank 0 DIMM 11 DIMM 8 DIMM 5 DIMM 2 DIMM 12 DIMM 9 DIMM 6 DIMM 3 Other Configuration: Multiple Pairs of DIMMs (Branch 0 works independently of Branch 1) BR0 BR1 CH3 CH2 CH1 CH0 Rank 0 512 MB DIMM 10 DIMM 7 DIMM 4 A pair of two identical
1 and DIMM connector 4. However, the size, speed, type, and technology of the DIMMs that you install in DIMM connector 7 and DIMM connector 10 must match each other. – The following table shows the DIMM upgrade configuration sequence for operating in non-mirroring mode (normal mode). Table 3. 5.
Table 4. DIMM installation sequence (continued) Memory in Non-mirroring mode 6 1, 4, 7, 10, 2, 5 8 1, 4, 7, 10, 2, 5, 8, 11 10 1, 4, 7, 10, 2, 5, 8, 11, 3, 6 12 1, 4, 7, 10, 2, 5, 8, 11, 3, 6, 9, 12 Memory in mirroring mode To install DIMMs in the server, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 7. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables. 3.
Statement 17: CAUTION: The following label indicates moving parts nearby. 4. Remove the power supply and power-supply filler from the server by pressing down on the release latch while you pull out on the plastic handle. Note: The power supply, power-supply filler, or power supplies must be removed before you attempt to rotate the power-supply cage out of the way. Power-supply cage assembly Power-supply cage handle 5.
a. Open the retaining clip on each end of the DIMM connector. b. Touch the static-protective package that contains the DIMM to any unpainted metal surface on the server. Then, remove the DIMM from the package. c. Turn the DIMM so that the DIMM keys align correctly with the slot. d. Insert the DIMM into the connector. Power supply support bracket Power supply release tab 7.
Installing redundant power and cooling You can install a second 835-watt hot-swap power supply. This upgrade option includes a hot-swap power supply, two hot-swap fans, a fan structure with an air duct and a single hot-swap fan, and a fan power cable. You must also purchase a second power cord to connect the power supply to the power source. To install the redundant power and cooling option, complete the following steps: 1.
Power supply Release latch 6. Remove the power supply and power supply filler from the server by pressing down on the release latch while you pull out. Power-supply cage assembly Power-supply cage handle 7. Lift the power-supply cage handle on the rear of the power-supply cage, and rotate the power-supply cage out of the way until it latches in place. Let the power-supply cage rest on the rear power-supply structure support bracket. 8. Install the transition duct on the edge of the DIMM air baffle.
Positioning pins DIMM air duct Plastic push pins Transition duct Pin Rivet a. Remove the plastic push pins that secure the DIMM air duct to the power-supply cage. 1) Grasp the top of the plastic push pins and pull them out of the rivets. 2) Grasp the rivets and pull them out of the mounting holes and set them to the side. Note: If the DIMM air duct in your server is secured with screws, remove the screws. b. Push the air duct up toward the rear of the power-supply cage.
Power supply support bracket Power supply release tab 10. Raise the power-supply cage slightly and press and hold the release tab on the rear power-supply support bracket; then, lower the power-supply structure into position. For clarity, the power-supply cage is not shown in the illustration. Rear fan assembly with baffle 11. Install the rear fan and fan structure on the chassis: a. Align the clips on the rear fan assembly with the holes in the chassis. b.
Rear Fan Connector 12. 13. 14. 15. 16. 17. c. Connect the fan power cable to the connector on the system board. Install the adapters. Install the left-side cover. From the rear of the server, install the power supplies into the server. Push each power supply until it stops and clicks into place. Connect one end of each power cord into the connector on the back of each power supply, and connect the other end of each power cord to a properly grounded electrical outlet.
v The hot-swap bays are arranged vertically in the standard hard disk drive cage; the bay numbers are 0 through 7 (from top to bottom) on models with eight hard disk drives and 0 through 11 (from top to bottom) on models with twelve hard disk drives. v For a list of supported optional devices for the server, see http://www.ibm.com/ servers/eserver/serverproven/compat/us/. v Inspect the drive tray for signs of damage. v Make sure that the drive is correctly installed in the tray.
2. If you plan to configure the server for RAID operations through the ServeRAID-8k controller, the ServeRAID-8s controller, the optional ServeRAID-10is controller, or a combination of these controllers, you must configure the disk arrays before you install the operating system. See the ServeRAID™ documentation on the IBM ServeRAID Support CD for additional information about RAID operation and complete instructions for using ServeRAID Manager.
Heatsink 2 Microprocessor 2 Microprocessor release lever Microprocessor 2 VRM 6. Install the VRM. 7. Install the microprocessor: a. Touch the static-protective package that contains the new microprocessor to any unpainted metal surface on the server; then, remove the microprocessor from the package. b. Release the microprocessor retention latch by pressing down on the end, moving it to the side, and slowly releasing it to the open (up) position.
Attention: Do not touch the thermal grease on the bottom of the heat sink after you remove the plastic cover. Touching the thermal grease will contaminate it. 9. Reinstall the microprocessor air duct on the fan cage. If you have other devices to install or remove, do so now. Otherwise, go to “Completing the installation” on page 30.
3. See the documentation that comes with the adapter for any cabling instructions and information about jumper or switch settings. (It might be easier for you to route cables before you install the adapter.) Rear adapter retention bracket Adapter Front adapter retention bracket 4. Open the front and rear adapter retention brackets. 5. Remove the expansion-slot cover. 6.
8. Connect any required cables to the adapter. If you have other devices to install or remove, do so now. Otherwise, go to “Completing the installation” on page 30. Installing an IBM Remote Supervisor Adapter II SlimLine An optional IBM Remote Supervisor Adapter II SlimLine can be installed only in its dedicated connector on the system board. The Remote Supervisor Adapter II SlimLine is not cabled to the system board. To install a Remote Supervisor Adapter II SlimLine, complete the following steps: 1.
Remote Supervisor II SlimLine adapter Remote Supervisor II SlimLine adapter retainer clip Remote Supervisor II SlimLine adapter support bracket 6. Carefully grasp the Remote Supervisor Adapter II SlimLine by its top edge or upper corners, and align it with the Remote Supervisor Adapter II SlimLine guide and the connector on the system board. Attention: Incomplete insertion might cause damage to the system board or the adapter. 7.
Cover release latch Lock Left-side cover a. Position the left-side cover so that the handle is at the top. b. Place the bottom edge of the cover onto the bottom edge of the server. c. Rotate the top edge of left-side cover toward the server; then, press down on the cover until it clicks into place. d. Using the supplied key, lock the left-side cover and bezel. 3. Connect the cables and power cords. See “Connecting the cables” for more information. Connecting the cables Notes: 1.
Power cord AC power LED DC power LED Mouse Keyboard Serial 1 (COM 1) Parallel Video USB 4 Ethernet 10/100/1000 USB 3 Ethernet 10/100/1000 RJ-45 Serial 2 (COM 2) Reattaching the bezel The bezel comes with break-away hinges that are designed so that you can easily reattach the bezel if the bezel is opened beyond 180° or if excessive pressure is applied to the bezel. Sliding hinge mount To reattach the bezel, complete the following steps: 1.
4. Repeat step 2 for the remaining hinge. Updating the server configuration When you start the server for the first time after you add or remove an internal or external device, you might receive a message that the configuration has changed. The Configuration/Setup Utility program starts automatically so that you can save the new configuration settings. For more information, see the section about configuring the server in the User’s Guide on the IBM System x Documentation CD.
34 IBM System x3500 Type 7977: Installation Guide
Chapter 3. Server controls, connectors, LEDs, and power This chapter describes the controls and light-emitting diodes (LEDs) and how to turn the server on and off. Front view The following illustration shows the controls and LEDs on the front of the server. Note: The front bezel door is not shown so that the drive bays are visible.
System-information LED: When this amber LED is on, the server power supplies are nonredundant, or some other noncritical event has occurred. The event is recorded in the error log. Check the light path diagnostic panel for more information (see the Problem Determination and Service Guide on the IBM System x Documentation CD). System-error LED: When this amber LED is lit, it indicates that a system error has occurred.
Rear view The following illustration shows the connectors and LEDs on the rear of the server. Power cord AC power LED DC power LED Mouse Keyboard Serial 1 (COM 1) Parallel Video USB 4 Ethernet 10/100/1000 USB 3 Ethernet 10/100/1000 RJ-45 Serial 2 (COM 2) Power-cord connector: Connect the power cord to this connector. Mouse connector: Connect a mouse or other PS/2 device to this connector. Keyboard connector: Connect a PS/2 keyboard to this connector.
Serial 2 (COM 2) connector: Connect a 9-pin serial device to this connector. This connector can also be redirected in the Configuration/Setup Utility program for use with the baseboard management controller (BMC) or Remote Supervisor Adapter II SlimLine to control the server remotely. Do not connect any 9-pin serial devices to this connector when it is configured for use with the BMC or Remote Supervisor Adapter II SlimLine.
Server power features When the server is connected to an ac power source but is not turned on, the operating system does not run, and all core logic except for the service microprocessor is shut down; however, the server can respond to requests from the service microprocessor (also called the baseboard management controller), such as a remote request to turn on the server. The power-on LED flashes to indicate that the server is connected to ac power but is not turned on.
Turning off the server When you turn off the server and leave it connected to ac power, the server can respond to requests from the service microprocessor, such as a remote request to turn on the server. While the server remains connected to ac power, one or more fans might continue to run. To remove all power from the server, you must disconnect it from the power source. Some operating systems require an orderly shutdown before you turn off the server.
Chapter 4. Configuring the server The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server. Use this CD during the initial installation of the server to configure basic hardware features and to simplify the operating-system installation. (See “Using the ServerGuide Setup and Installation CD” for more information.
Using the Configuration/Setup Utility program The Configuration/Setup Utility program is part of the BIOS. You can use it to perform the following tasks: v Change interrupt request (IRQ) settings v Change the startup drive sequence v Configure serial-port assignments v Enable USB keyboard and mouse support v Resolve configuration conflicts v Set the date and time v Set passwords and security settings To start the Configuration/Setup Utility program, complete the following steps: 1. Turn on the server. 2.
Using the baseboard management controller The baseboard management controller provides environmental monitoring for the server. If environmental conditions exceed thresholds or if system components fail, the baseboard management controller lights LEDs to help you diagnose the problem and also records the error in the system event/error log.
v v v v v v v d. e. f. g. h. i. j. k.
ttyS0 LILO configuration: If you are using LILO, complete the following steps: 1. Complete the following steps to modify the /etc/lilo.conf file: a. Add the following text to the end of the first default=linux line -Monitor b. Comment out the map=/boot/map line by adding a # at the beginning of this line. c. Comment out the message=/boot/message line by adding a # at the beginning of this line. d.
Modified /etc/lilo.conf contents prompt timeout=50 default=linux-Monitor boot=/dev/hda #map=/boot/map install=/boot/boot.b #message=/boot/message linear # This will allow you to only Monitor the OS boot via SOL image=/boot/vmlinuz-2.4.9-e.12smp label=linux-Monitor initrd=/boot/initrd-2.4.9-e.12smp.img read-only root=/dev/hda6 append="console=ttyS0,19200n8 console=tty1" # This will allow you to Interact with the OS boot via SOL image=/boot/vmlinuz-2.4.9-e.12smp label=linux-Interact initrd=/boot/initrd-2.4.
kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6 console=tty1 console=ttyS0,19200 initrd /initrd-2.4.9-e.12smp.img Note: The entry that begins with kernel /vmlinuz is shown with a line break after console=tty1. In your file, the entire entry must all be on one line. The following examples show the original content of the /boot/grub/grub.conf file and the content of this file after modification. Original /boot/grub/grub.conf contents #grub.
Modified /boot/grub/grub.conf contents #grub.conf generated by anaconda # # Note that you do not have to rerun grub after making changes to this file # NOTICE: You have a /boot partition. This means that # all kernel and initrd paths are relative to /boot/, eg. # root (hd0,0) # kernel /vmlinuz-version ro root=/dev/hda6 # initrd /initrd-version.img #boot=/dev/hda default=0 timeout=10 # splashimage=(hd0,0)/grub/splash.xpm.
a. Comment out the gfxmenu line by adding a # in front of the word gfxmenu. b. Add the following line before the first title line: # This will allow you to only Monitor the OS boot via SOL c. Append the following text to the first title line: SOL Monitor d. Append the following text to the kernel line of the first title section: console=ttyS0,19200 console=tty1 e.
Modified /boot/grub/menu.lst contents root chainloader +1 title failsafe kernel (hd0,1)/boot/vmlinuz.shipped root=/dev/hda2 ide=nodma apm=off vga=normal nosmp disableapic maxcpus=0 3 Notes 1 initrd (hd0,1)/boot/initrd.shipped Note 1: The kernel line is shown with a line break. In your file, the entire entry must all be on one line. You must restart the Linux operating system after you complete these procedures for the changes to take effect and to enable SOL.
Original bootcfg program output Boot Loader Settings ---------------------------timeout: 30 default: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS Boot Entries ---------------Boot entry ID: 1 OS Friendly Name: Windows Server 2003, Standard Path: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS OS Load Options: /fastdetect Modified bootcfg program output Boot Loader Settings ---------------------------timeout: 30 default: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS redirect: COM1 redirectbaudrate: 19200 Boot Entri
3. Follow the prompts to complete the installation. The installation program prompts you for a TCP/IP port number and an IP address. Specify an IP address, if you want to limit the connection requests that will be accepted by the utility program. To accept connections from any server, type INADDR_ANY as the IP address. Also specify the port number that the utility program will use. These values will be recorded in the smbridge.cfg file for the automatic startup of the utility program.
smbridge smbridge smbridge smbridge status start stop restart Using the baseboard management controller utility programs Use the baseboard management controller utility programs to configure the baseboard management controller, download firmware updates and SDR/FRU updates, and remotely manage a network.
– sysinfo Display general system information that is related to the server and the baseboard management controller. v Serial over LAN Use the Serial over LAN capability to remotely perform control and management functions over a Serial over LAN (SOL) network. You can also use SOL to remotely view and change the server BIOS settings. At a command prompt, type Telnet localhost 623 to access the SOL network. Type help at the smbridge> prompt for more information.
– View the RAID configuration and associated devices – Monitor operation of the RAID controller Consider the following information when you use the IBM ServeRAID Configuration Utility program or ServeRAID Manager to configure and manage arrays: v The ServeRAID-8s SAS controller supports RAID levels 0, 1, 1E, 5. 6, 10, 50, and 60. v Servers that come with twelve 2.
v Disk Utilities Select this choice to format a disk or verify the disk media. Select a device from the list and read the instructions on the screen carefully before you make a selection.
7. Restart the server. Using custom configuration: To use custom configuration, complete the following steps: 1. In the ServeRAID Manager tree, click the controller. 2. Click Custom configuration. 3. Click Next. 4. In the “Create arrays” window, from the list of ready drives, select the drives that you want to group into the array. 5. Click the (Add selected drives) icon to add the drives to the array. 6. If you want to configure a hot-spare drive, complete the following steps: a. Click the Spares tab. b.
v The optional ServeRAID-10is SAS controller that you can install in your server, supports RAID levels 0, 1, 5, 6, 10, 50, and 60. v Servers that come with twelve 2.5-inch hot-swap SAS drives also come with two ServeRAID SAS controllers; a ServeRAID-8k Controller in the ServeRAID connector on the system board and a ServeRAID-8s controller in PCI Express slot 2. The ServeRAID-8k controller supports the first eight hard disk drives, and the ServeRAID-8s supports the four remaining hard disk drives.
4. 5. 6. 7. Note: Hard disk drives in an array can have different capacities, but the ServeRAID-8k, ServeRAID-8s, and the optional ServeRAID-10is SAS controllers treat them as if they all have the capacity of the smallest hard disk drive. From the list of available drives, select the drives that you want to include in the array and press Enter. From the list of available RAID levels, select the one that you want to use.
grouping the first two physical drives in the ServeRAID Manager tree into an array and creating a RAID level-1 logical drive. If you select custom configuration, you can select the two physical drives that you want to group into an array and create a hot-spare drive. Using express configuration: To use express configuration, complete the following steps: 1. In the ServeRAID Manager tree, click the controller. 2. Click Express configuration. 3. Click Next. The “Configuration summary” window opens. 4.
Using the Boot Menu program The Boot Menu program is a built-in, menu-driven configuration program that you can use to temporarily redefine the first startup device without changing settings in the Configuration/Setup Utility program. To 1. 2. 3. 4. use the Boot Menu program, complete the following steps: Turn off the server. Restart the server. Press F12. Select the startup device.
62 IBM System x3500 Type 7977: Installation Guide
Chapter 5. Solving problems This chapter provides basic troubleshooting information to help you solve some common problems that might occur while you are setting up the server. If you cannot diagnose and correct a problem by using the information in this chapter, see Appendix A, “Getting help and technical assistance,” on page 95, the Problem Determination and Service Guide on the IBM System x Documentation CD, and the “Server Support” flowchart in the front of this document.
One beep POST was completed successfully without detecting any errors. Other beep codes See the Problem Determination and Service Guide on the IBM System x Documentation CD for information about other beep codes. POST error codes The following table provides an abbreviated list of the error messages that might appear during POST. See the Problem Determination and Service Guide on the IBM System x Documentation CD for more information about the POST error messages.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Troubleshooting tables Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. If you cannot find the problem in these tables, see the Problem Determination and Service Guide on the IBM System x Documentation CD for information about testing the server. If you have just added new software or a new optional device and the server is not working, complete the following steps before using the troubleshooting tables: 1.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Keyboard, mouse, or pointing-device problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See theProblem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Memory problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Microprocessor problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. Symptom Action Testing the monitor 1.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Optional-device problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Power problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
ServerGuide problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Software problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Light path diagnostics The following illustration shows the remind button and the LEDs on the light path diagnostics panel. The light path diagnostics panel is inside the server under the left-side cover, and the error LEDs are also visible through the left-side cover.
Light path diagnostics LEDs The following table describes the LEDs on the light path diagnostics panel and suggested actions to correct the detected problems. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.
You can find service information for IBM systems and optional devices at http://www.ibm.com/systems/support/. Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with System x and xSeries servers, BladeCenter products, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, see http://www.ibm.com/services/sl/products/.
Appendix B. Notices This information was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used.
AIX Alert on LAN BladeCenter Chipkill e-business logo Eserver PowerExecutive Predictive Failure Analysis ServeRAID ServerGuide ServerProven System x XA-32 XA-64 X-Architecture XpandOnDemand xSeries Intel, Intel Xeon, Itanium, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both. Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the United States, other countries, or both.
Maximum memory may require replacement of the standard memory with an optional memory module. IBM makes no representation or warranties regarding non-IBM products and services that are ServerProven®, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. These products are offered and warranted solely by third parties. IBM makes no representations or warranties with respect to non-IBM products.
Remarque : Cette marque s’applique uniquement aux pays de l’Union Européenne et à la Norvège. L’etiquette du système respecte la Directive européenne 2002/96/EC en matière de Déchets des Equipements Electriques et Electroniques (DEEE), qui détermine les dispositions de retour et de recyclage applicables aux systèmes utilisés à travers l’Union européenne. Conformément à la directive, ladite étiquette précise que le produit sur lequel elle est apposée ne doit pas être jeté mais être récupéré en fin de vie.
Notice: This mark applies only to countries within the European Union (EU). Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union.
The foregoing notice is provided in accordance with California Code of Regulations Title 22, Division 4.5 Chapter 33. Best Management Practices for Perchlorate Materials. This product/part may include a lithium manganese dioxide battery which contains a perchlorate substance. Electronic emission notices Federal Communications Commission (FCC) statement Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022. The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment.
104 IBM System x3500 Type 7977: Installation Guide
Index A D adapter boot option 27 hot-plug devices 29 installing hot-plug 29 PCI bus, identification 27 ServeRAID 29 assistance, getting 95 Attached Disk Test 79 attention notices 4 danger statements 4 DASD LED 93 data rate, Ethernet 61 dimensions 5 display problems 82 documentation CD 2 drive, installing hot-swap 24 drives 5 DVD drive activity LED 36 drive problems 77 eject button 36 B baseboard management controller utility programs battery return program 100 bays 5 beep codes 63 bezel installing 30 re
FCC Class A notice 102 features 5 firmware code, updating 53 updates 7 firmware updates 1 G getting help 95 H hard disk drive activity LED 35 diagnostic tests, types of 79 problems 78 status LED 36 hardware service and support 96 heat output 5 help, getting 95 hot-swap and hot-plug devices adapters 29 hot-swap drive installing 24 humidity 5 I IBM Support Line 96 important notices 4 installation order, memory modules 15 installing hot-plug adapter 29 the redundant power and cooling option 19 VRM 26 integ
power supply 5 problems CD-ROM, DVD-ROM drive 77 hard disk drive 78 intermittent 79 memory 81 microprocessor 82 monitor 82 mouse 80 optional devices 85 pointing device 80 power 86 serial port 87 ServerGuide 88 software 89 solving 63 USB port 89 product recycling and disposal 99 R RAID configuration programs 54 recycling and disposal, product 99 redundant array of independent disks (RAID) configuring, hot-swap SAS 54 configuring, hot-swap SATA 54 ServeRAID Configuration Utility program, starting 55 ServeRAI
108 IBM System x3500 Type 7977: Installation Guide
Part Number: 44R5218 Printed in USA (1P) P/N: 44R5218
